ConnectWise Automate (Formerly LabTech) Software


 

ConnectWise Automate (Formerly LabTech) is a cloud-based IT automation solution that helps companies track and manage IT assets from a single location.

Content management features allow users to share documents and publish content to their website. These features can identify and fix bugs and errors to help decrease website downtime. A key feature of this software is its remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard.

ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services and track server performance.

The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution.

 

ConnectWise Automate (Formerly LabTech) - Client performance
 
  • ConnectWise Automate (Formerly LabTech) - Client performance
    Client performance
  • ConnectWise Automate (Formerly LabTech) - Commands tracking
    Commands tracking
  • ConnectWise Automate (Formerly LabTech) - IT dashboard
    IT dashboard
  • ConnectWise Automate (Formerly LabTech) - Scan settings
    Scan settings
  • ConnectWise Automate (Formerly LabTech) - Performance reports
    Performance reports
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

11 Reviews of ConnectWise Automate (Formerly LabTech)

Showing 1-11 of 11

 

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Kyle from AcumenIT
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

"LabTech" is a great tool which allows you do anything you want. "Anything custom" is not supported

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

Its a powerful tool, in the hands of someone who has spent years building and tweaking the software, generally without supports help, it can do anything you want unless a bug gets in your way that won't be fixed for a few weeks/months.

Pros

Community (LabTechGeek) assistance,
The ability to do anything you want with powershell, internal scripting and plugin access

Cons

Horrible support. Bad UI Design, Bad Releases, horrible support staff willing to assist with issues, constant support problems as they always send a KB article that has nothing to do with your issue

Source: Capterra
 

Brian from PCA Technology Group
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Very powerful remote monitoring software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Remote monitoring and alerting as well as some automated remediation. More efficient usage of engineering time.

Pros

Once setup and configured properly does a great job of monitoring devices and alerting of potential or real-time issues.

Tons of options that can be configured.

Cons

Very difficult to set up and tweak all of the settings to meet your needs. Sometimes common things that should be setup out of the box are not and need to be manually configured

Source: Capterra
 

Michael from Divergys

February 2017

February 2017

Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Lab tech values their customer service. They are responsive and quick to action.Their email resonance and efficient.

Source: Capterra
 

Alex from SJU Technology Group
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Best Thing Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

Pros

I like that the management of a lot of computers

Cons

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

Advice to Others

If you have to manage more than 20 computers and you don't have anything else in place, invest in this.

Source: Capterra
 

Chris from MSP based in North East England
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Great Software with a great learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents.

Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too.

However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good.

Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Pros

Screenconnect - A real asset to the platform.
Scripting
Tunnel options - Can tunnel into your customer network using the agent.
Powerful Automation and patch management

Cons

Complex
Growing expense
Out of date knowledge base / manuals.

Advice to Others

Trial it for as long as you can to make sure you'll use all of it's features to make sure you get value for money.

Source: Capterra
 

David from Insane Technologies

December 2016

December 2016

Overall it's a solid platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

All the features you want and need are there. Like any RMM you'll spend a bit of time 'quietening' it down first, but after that, it's smooth sailing.

Source: Capterra
 

Matt from BSG
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

You better know what you're doing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Labtech is awesome, you really need to spend some time tuning it, and working to your perfection. The screenconnect integration is awesome, the amount of info it provides on windows machines is top notch.

Pros

Advanced functionality!

Cons

Ease of use!

Source: Capterra
 

Brian from Navita
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

LabTech is by far one of the best RMM tools on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I've used LabTech for over 10 years now. It was really good when I first started using the product and it's even better now. The native integration of ScreenConnect makes life for our engineers so much better. Before this integration connecting remotely to a device was painfully slow. Now we connect in less than a second.

Source: Capterra
 

Cheryl from cengle@divergys.com

December 2016

December 2016

Makes working so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I love having one program, to use for engineers to access our clients machines and monitoring issues

Pros

screenconnect

Cons

The new layout is a little harder to get use to

Source: Capterra
 

John

May 2017

May 2017

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Brad from Choice Solutions LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Support
Source: GetApp