Apricot Software


 

Community TechKnowledge (CTK) was founded in 1999 by a former nonprofit and United Way executive. The goal was to create simple, user-friendly products specifically for nonprofit and public sector agencies. Apricot, their all-in-one solution, was introduced to the market in 2007 as a flexible, secure, and affordable option for any type or size of organization.

Through Apricot, CTK is able to streamline data collection and reporting for non-profit organizations, despite their size. Having that information accessible is critical for nonprofits to grow and enhance their unique missions. Apricot focuses on client management and social service outcomes, as well as meets the needs for volunteer and donor management. Apricot for Funders includes applications specifically for grants and scholarships.

Apricot delivers comprehensive functionality to effectively manage client, donor, volunteer tracking and outcomes. Some features offered within the platform include completely customizable data collection forms, unique workflows, security settings, customizable dashboards bulletins, attendance registration, management reports, electronic signatures and document storage.

Over 15,000 organizations and one million end-users across the US, UK, EU, Canada, and Mexico rely on CTK to manage their efforts. It’s HIPAA compliant for health and human services and FERPA compliant to support schools and universities.

Apricot is a cloud-based application, so it’s available to users at anytime. It’s also Mac and PC friendly and allows for cross-browser compatibility. We find them to be a great fit for large national organizations such as faith-based initiatives, housing authorities, educational institutions, and workforce training initiatives.

 

Apricot - Agency dashboard
 
  • Apricot - Agency dashboard
    Agency dashboard
  • Apricot - Assessement score changes and client comparison
    Assessement score changes and client comparison
  • Apricot - Average income and job demographics
    Average income and job demographics
  • Apricot - Case note example
    Case note example
  • Apricot - Class attendance registration form
    Class attendance registration form
  • Apricot - Job retention report
    Job retention report
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

12 Reviews of Apricot

 

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Software Advice Reviews (8)
More Reviews (4)

Showing 1-8 of 8

Erin from Mary's Home
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great Program- Poor Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. The program allows you to measure outcomes easily, which is helpful to provide to donors.

Cons

It took a lot of time to set up out soft ware program, specifically for our organization. There is little customer support for this process.

 
 

Stacy from Act Now Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Apricot Essentials

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step. No in house techie required! Basic database knowledge is very useful for implementation but not required.

Pros

Ease of Form Customization
Reporting
Look and Feel
Customer Service is amazing
Chat Help informative and available
Value for Cost

Cons

No Mass Emailing Capability
Data Upload Capability Charge is for the Duration of Contract. You cannot turn on and off
Training is all online / self taught unless you pay

 
 

Wendy from Hope Happens
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Apricot was less than peachy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was just 'ok'. There are so many things they can do differently to make it a much better, smoother running product!

 
 

Amanda from Restore NYC
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Unsatisfactory experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our organization has been working with Apricot for a little over a year, and we've had a number of significant challenges with the billing department and account management. Response times are a month or longer, many employees connect with me with inconsistent information (and weeks after I've requested), and when I ask to speak with management as my concerns have not been addressed, I get no response (I get the sense they do not deal well with complaints). Our experience has been deeply disappointing, and I would not recommend purchasing this product unless these client relations problems get fixed.

Pros

Customer service is very responsive (in comparison to billing and account management). We've been happy with the responsiveness of the customer service team.

Cons

The primary cons are around how billing and our account manager has interacted with us. They are not responsive - it has greatly delayed our team.

 
 

April from NewView Oklahoma
Specialty: Healthcare & Hospitals

July 2016

July 2016

Exception product for funding but not great for what we use it for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Not much except for the funding aspect. I like the ease of creating reports.

Likes Least

Not knowing where we are with issues that are in development for fixing problems.

Recommendations

Know that you can not use this software easily for an unofficial EMR. But it is great for funding and donors.

 
 

Mytch from KP
Specialty: Healthcare & Hospitals

February 2015

February 2015

Review of Apricot

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Quality products that are easy to use. Reliable also.

Likes Least

Expensive to purchase their products considering their costs.

Recommendations

No recommendations are provided for this particular software.

 
 

Rick from mrk industries
Specialty: Healthcare & Hospitals

February 2015

February 2015

easy to use and very friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and very friendly, great application and integrates well with other applications.

Likes Least

Very expensive and doesn't upgrade constantly. It can also be slow at times.

Recommendations

Increase speed and test the different options available in the market.

 
 

Eugene from BCM
Specialty: Other

February 2015

February 2015

The Apricot Business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best customer service in the field and above the field.

Likes Least

None - because it is the best customer service in the field.

Recommendations

Highly recommend to everyone who is interested in good customer service.

 
 
 
Showing 1-4 of 4

Rick J. from Veterans 360 Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

I WAS A CUSTOMER - MY BAD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am sure they will be in touch now - 40 days outreach through their process to get support to either cancel or postpone use of the account and nothing. Service was terrible on day one unless it was to "close the deal" so I should have known better. Now over a year later and $+ nothing has changed.

Pros

Not much.

Cons

Service is non-existent unless to get your donors hard earned money.

Advice to Others

Don't pay a dime until you test drive the software and the service.

Source: Capterra
 

Derrick from Community Action Network

October 2016

October 2016

Social Solutions' is Skyrocketing Apricot Pricing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In using Apricot (under its previous owner CTK) for years, we couldn't have said enough wonderful things about it. It was affordable, flexible, and robust in its capability. Furthermore, customer service was top notch and had quick response rates. Unfortunately since Social Solutions has bought out CTK, it has fallen apart in several ways. First, the system has never been this unstable. We've had about a dozen service interruptions in the past 2 months (records not being searchable, secure web forms crashed, system lag and/or downtime, etc.). Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem. As it turns out, Social Solutions has now quadrupled its pricing model and so a system that used to cost about $6000 under CTK is now well over $20,000 under Social Solutions. The system hasn't really changed and so there hasn't been a tripling in the quality of service, which in fact quality of service has gone down since the transition. On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model. Needless to say, Social Solutions took a wonderful product and drove it into the ground!

Source: Capterra
 

Christy from National Aviation Consortium -WATC

February 2014

February 2014

Excellet Adaptable System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We utilize Apricot to collet data for the students, employers and partners from five states in our grant project. Over all Apricot has been very easy to roll out to staff, use day to day for staff, have student access from remote locations and build data reports. We are more limited by our thinking of the possible uses of the system, than the system itself.
Pros:
You do not need to be a programmer to set up data tracking forms or reports. You can easily make changes/ additions on your own.
The build/ roll out process worked quickly and efficiently we were up and running in about 3 months.
Online training for staff is beneficial.
Customer service is quick to respond when issues are submitted.
Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.
CTK is very open to listening and responding to requests for enhancements to the product.
Trainings offered at CTK for all users is an effective way to realize additional uses for Apricot.
The ability to import and export massive amounts of data allows for ease of use when sharing data in federal reporting requirements.
Cons:
You cannot use your own branding colors in the graphs or on the site itself- you do have to export the data to use the colors you want in charts etc.
You do need Chrome/Firefox to use the system- several of our colleges have been internet explorer only users which has required instiutinal changes.



Source: Capterra
 

Christopher from Maryland Center for Developmental Disabilities

February 2014

February 2014

Very useful and responsive system and support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using Apricot for perhaps 3 months now in some form. We switched from the old CTK ODM system, and the switch has been managed extremely well. The data forms and reports were done correctly, and the technical support is responsive and of very high quality. The new Apricot system is super easy to use, very flexible to individualize, and also easy to control in terms of access. We area large state and national system, and have data that includes clinical, educational, training, fiscal, and evaluation information. We have found it very easy to not only create very simple and easy forms, but very powerful and flexible reporting options. We have even used the system to promote funding through grants and contracts, being able to give funders assurances that real-time monitoring of program data is possible. We have staff using the system with little or no formal education/training in data to highly sophisticated Ph.D. folks who use data systems all of the time. This one is our favorite, and the most powerful opportunity for us is our future use of online connectivity to powerful statistical packages. Kudos to Apricot for designing a system that is flexible, powerful, and affordable.

Source: Capterra