Apricot Software


 

Community TechKnowledge (CTK) was founded in 1999 by a former nonprofit and United Way executive. The goal was to create simple, user-friendly products specifically for nonprofit and public sector agencies. Apricot, their all-in-one solution, was introduced to the market in 2007 as a flexible, secure, and affordable option for any type or size of organization.

Through Apricot, CTK is able to streamline data collection and reporting for non-profit organizations, despite their size. Having that information accessible is critical for nonprofits to grow and enhance their unique missions. Apricot focuses on client management and social service outcomes, as well as meets the needs for volunteer and donor management. Apricot for Funders includes applications specifically for grants and scholarships.

Apricot delivers comprehensive functionality to effectively manage client, donor, volunteer tracking and outcomes. Some features offered within the platform include completely customizable data collection forms, unique workflows, security settings, customizable dashboards bulletins, attendance registration, management reports, electronic signatures and document storage.

Over 15,000 organizations and one million end-users across the US, UK, EU, Canada, and Mexico rely on CTK to manage their efforts. It’s HIPAA compliant for health and human services and FERPA compliant to support schools and universities.

Apricot is a cloud-based application, so it’s available to users at anytime. It’s also Mac and PC friendly and allows for cross-browser compatibility. We find them to be a great fit for large national organizations such as faith-based initiatives, housing authorities, educational institutions, and workforce training initiatives.

 

Apricot - Agency dashboard
 
  • Apricot - Agency dashboard
    Agency dashboard
  • Apricot - Assessement score changes and client comparison
    Assessement score changes and client comparison
  • Apricot - Average income and job demographics
    Average income and job demographics
  • Apricot - Case note example
    Case note example
  • Apricot - Class attendance registration form
    Class attendance registration form
  • Apricot - Job retention report
    Job retention report
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 2000

10 Reviews of Apricot

 

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Software Advice Reviews (6)
More Reviews (4)

Showing 1-6 of 6

Wendy from Hope Happens
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Apricot was less than peachy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was just 'ok'. There are so many things they can do differently to make it a much better, smoother running product!

 
 

Amanda from Restore NYC
Specialty: Philanthropic Foundations
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Unsatisfactory experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our organization has been working with Apricot for a little over a year, and we've had a number of significant challenges with the billing department and account management. Response times are a month or longer, many employees connect with me with inconsistent information (and weeks after I've requested), and when I ask to speak with management as my concerns have not been addressed, I get no response (I get the sense they do not deal well with complaints). Our experience has been deeply disappointing, and I would not recommend purchasing this product unless these client relations problems get fixed.

Pros

Customer service is very responsive (in comparison to billing and account management). We've been happy with the responsiveness of the customer service team.

Cons

The primary cons are around how billing and our account manager has interacted with us. They are not responsive - it has greatly delayed our team.

 
 

April from NewView Oklahoma
Specialty: Healthcare & Hospitals

July 2016

July 2016

Exception product for funding but not great for what we use it for.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Not much except for the funding aspect. I like the ease of creating reports.

Likes Least

Not knowing where we are with issues that are in development for fixing problems.

Recommendations

Know that you can not use this software easily for an unofficial EMR. But it is great for funding and donors.

 
 

Mytch from KP
Specialty: Healthcare & Hospitals

February 2015

February 2015

Review of Apricot

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Quality products that are easy to use. Reliable also.

Likes Least

Expensive to purchase their products considering their costs.

Recommendations

No recommendations are provided for this particular software.

 
 

Rick from mrk industries
Specialty: Healthcare & Hospitals

February 2015

February 2015

easy to use and very friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to use and very friendly, great application and integrates well with other applications.

Likes Least

Very expensive and doesn't upgrade constantly. It can also be slow at times.

Recommendations

Increase speed and test the different options available in the market.

 
 

Eugene from BCM
Specialty: Other

February 2015

February 2015

The Apricot Business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best customer service in the field and above the field.

Likes Least

None - because it is the best customer service in the field.

Recommendations

Highly recommend to everyone who is interested in good customer service.

 
 
 
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