CERVIS is a customizable volunteer management system built for small and midsize nonprofits, associations, faith-based organizations and businesses. It can be used to manage records for an unlimited number of volunteers.
This Web-based system gives coordinators a centralized area to handle volunteer recruitment, coordination, communications and reporting tasks. Additionally, it can integrate with an organization’s existing website to support online registration processes that gather vital volunteer contact information and participation preferences.
Event management tools enable coordinators to define volunteer opportunity details, including an event's description, start and end times, location and more—then post the event on the website where volunteers can sign up. Sign-ups can be restricted to volunteers who meet certain requirements, such as age, interest area, completed training, skills and group involvement.
Once a volunteer completes registration, they’ll receive a confirmation and automatic reminders via email or text. At the same time, coordinators can access summary and participation reports and search the database to find other qualified volunteers to engage with.
Dena from Feeding America West Michigan Food Bank
Specialty: Human Services
It enables my volunteers to create a profile, view our upcoming opportunities, and sign up online. This relieves a tremendous amount of correspondence on my part.
There are some parts of the system that could to be tweaked. I'm sure it's difficult to create a "one size fits all" program. I've managed to master the basics and feel comfortable finding my way around. My issue lies more with fault on my end. I have questions and suggestions but have failed to set aside sufficient time to address them. With that being said, I feel it would be unfair to list the (few) complaints I have before trying to seek aid from your customer service.
Instead of getting excited about the wonderful features offered by CERVIS, ask what your end results are first. What types of things do you currently track? What type of reports do you need to run?
Marci from Forgotten Harvest
Specialty: Human Services
CERVIS truly does everything you need it to do to manage, track and coordinate thousands of volunteers. It is the backbone of what I do as a Volunteer Manager. It is extremely user friendly. I have always received excellent customer support in a timely fashion as well. It is also very affordable!
I really don't have any complaints or things I don't like. The only thing I can think of is you may find at first that some of your volunteers may have a bit of confusion with the Reservation Code feature. You will need to give clear instructions to them on its use. We have been using this feature for over a year now and most volunteers find it user friendly. It allows you to "reserve" volunteer slots for a group and have the volunteers in that group pre-register and fill out their profile on-line, thus saving you and your team a ton of data entry!
Make a list of everything you would like the software to do. Talk with your development department as well to to see what volunteer activity they would like you to track. Once you have your list, start calling the various software representatives and ask a lot of questions and for a free demonstration. Make sure it can offer you the features you and your organization need to manage your volunteer base and activity effectively. Compare prices! You may not need all the "bells and whistles" that the complete package offers. CERVIS offers different features and pricing to fit your needs. I would also recommend putting in your budget to have 1-2 desk top computers available in your front lobby where volunteers can sign in upon arrival using the CERVIS "Sign In" console. They could also complete their profile on-line upon arrival if they have not done so already. This will save you data entry labor.
Natasha from Wilmington roadrunners
Specialty: National Organizations
Easy to enter info. Help section is very detailed. Remembers previous actions.
The initial cost was debated and we feel it could be less expensive.
I'm not really sure what to say here. Try it out and see if you like it. It works better than Donorweb.