DonorPerfect Fundraising Software


 

Offering a complete donor management solution, DonorPerfect helps organizations collect and streamline constituent data, target successful fundraising efforts, manage comprehensive donations processing and report and analyze clearly and effectively. Offered as both a web-based or an on-premise solution, DonorPerfect can be deployed to match the needs and budget of any organization.

The solution can be tailored to meet the needs of a variety of nonprofits of any size, including philanthropic foundations, faith-based ministries, healthcare and more.

DonorPerfect helps target fundraising efforts to reach the right people with the right message. Its strength lies in its constituent database, which provides a centralized location to collect, analyze and utilize all contact data. Because it is centrally located, contact information can be accessed by anyone at any time, and the information remains accurate and up-to-date. With this all-inclusive data, nonprofit staff can create target email campaigns, manage volunteers, keep track of memberships and more.

In addition to the comprehensive constituent tracking, DonorPerfect also allows users to refine and optimize their solicitations. The solution's comprehensive donation processing includes integrated online donations with credit card and bank draft processing. Its accounting interface has a gold-certified integration with Quickbooks, so nonprofit staff can keep comprehensive records. With its reporting and analysis, users can also uncover hidden trends and both refine and improve fundraising outreach.

For nonprofits of any size looking to raise more money, manage constituents and process donations in a variety of ways, DonorPerfect is a flexible, comprehensive solution.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

170 Reviews of DonorPerfect Fundraising Software

 

Start your review of DonorPerfect Fundraising Software

Click to start
http://www.softwareadvice.com/nonprofit/donorperfect-review/
Software Advice Reviews (85)
More Reviews (85)

Showing 1-20 of 85

Diana from Wellspring Counseling
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I did not think that it was a functional software to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Donor Perfect has great support system. I was able to contact customer support at any time I had an issue.

Cons

The system is not very user friendly. It could benefit from a better interface for donor relationship.

 
 

Rouslana from Redwood City Library Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Complicated, hard to learn, takes long time to bring anybody up to speed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Making software changes without informing your users is not a good practice. Take us additional time to figure things out.

Pros

Can provide analytics once you learn how to use it. Linking Quickbooks and Donor Perfect should be a good option to use.

Cons

Learning curve is longer that non-profit can afford. Interface is not easy to use. Converting data into simple Excel took us 3 people and 2 hours.

 
 

Letwine from CFYL
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very Helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service is A1! If you have any questions, hold time is less than 2 minutes each time. Looks hard to learn but very simple.

Cons

There should be a filter to prevent the duplicate of contacts. Some of our donors can be found up to 3 times.

 
 

Rob from Whiterock Conservancy
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Don't anticipate being able to quickly search for data

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Data is saved...not always available for retrieval though. The system needs to be overhauled for routine use.

Pros

Records are maintained for detailed analysis with detailed export possible for analysis.

Cons

Records cannot be efficiently retrieved from the system in any sort of timely search. Greater effort needs to be placed on ease of use.

 
 

Andrea from Colorado I Have a Dream Foundation
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Everything you need in a nonprofit CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We looked at tons of donor management systems and Donor Perfect was the absolute best across the board for price, usability, features, functionality, etc. They provide so much step-by-step support, tutorials, and videos to answer any questions. Plus the address verification services was phenomenal.

Cons

Honestly hard to think of anything - I was going to say more flexibility on the different packages, but DP allows you to add "buckets" of records or other features to keep pricing and options flexible!

 
 

Amelia from Arden Wood, Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Donor Perfect is excellent and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really do recommend this software to other non-profits.

Pros

I love the customer support, the ease of use, the donation report capacities and integration with constant contact.

Cons

It's a little expensive compared to other software companies I've seen. However, donor perfect is so great that we are willing to pay the higher price.

 
 

Kamran from Mesquite Islamic Center
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Using DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the software is very user friendly. Especially they always send you an email of the steps to accomplish a certain task if you were with etch support. This is very nice.

Pros

Very good software with all sorts of donation combinations can be entered and applied to. Tech support is simple AWESOME! Another good thing is ease of import and export from excel is easy. The interface is nice. Their search for donor information in your database is awesome!

Cons

The filters are cumbersome compared to salesforce and inputs I read from other users that have used different software. They need to simply the filters by making the logic more understandable. Sometimes I know how to write the logic but get stuck on how to implement it in DP.

 
 

Lindsay from OC Music and Dance
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Difficult to Get Started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think that DonorPerfect provides a lot of possibilities to non-profits for donation collection, however, being completely new to this type of software, I am quite disappointed by the lack of customer service and training in helping a new entity get going. Instead of providing customer service, I was pretty much just told to purchase training. I'm sure that training would be very helpful if we utilized more of the add ons (expensive) of DonorPerfect, but for a basic version of DonorPerfect, we do not want to spend the ridiculous price for training. I feel like as a new user, initial training should be complimentary. I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Pros

I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Cons

Lack of helpful customer service. Instead of showing me how to do things, customer service often just does it for me. All the additional options are quite expensive and training is outrageous.

 
 

Sarah from The Quad Preparatory School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Easy to Use But Beware Hidden Fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After reviewing many different donation software, my non-profit chose DonorPerfect for the customer support and friendly interface. DonorPerfect stuck out as one of the more intuitive software platforms out there. Although we love the product and have no regrets going with DonorPerfect, we wish we knew about some of the hidden fees such as the fact that the add-ons (Constant Contact compatibility as well as the automated email service) are extra. We also did not know that we had to pay more once we reached a certain number of entries. We opted for the unlimited help chat feature which has been a lifesaver. Inputting our existing data was easy and there was always someone available to answer my questions.

Pros

Easy to use, friendly interface, unlimited help chat feature

Cons

hidden costs

 
 

Jennifer from Gathering Pointe
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software was easy to use once the initial upload of data was complete.

Pros

Easy to navigate, reporting on virtually anything available, lots of fields to keep valuable data

Cons

Uploading of data from other software was difficult and created duplicate or incomplete records

 
 

Jodie from LiFT Academy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support..definitely recommend the support package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Donor Perfect has fit our organizational needs very well. We started implementation in September and it was very easy to upload our data. The free webinars were very helpful in the beginning, but the best thing is the "support" package that is an add on service. There are a lot of capabilities to the system that we have not explored yet, but I am confident that it will meet our growth needs. I love the fact that the reporting can be very simple or as complex, (using the data fields) as you want it to be.

Pros

Instant support via the telephone from 8am to 8pm EST
Wait time for support is minimal
Reporting capabilities

Cons

none discovered so far

 
 

Linda from Mother of Providence Regional Catholic School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

DonorPerfect Software is a great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased DonorPerfect software to keep track of our donors. We were previously trying to piece together donor information using our auction event software. DonorPerfect puts all constituents and gifts in one place and the reporting has been great!

Pros

Great reporting capabilities, makes donor tracking easier. We have not used the email and mail merge capabilities but are looking forward to using that for our next Annual Appeal. Tracking donor open contact items and other action items keeps us on top of who we need to reach out to.

Cons

We don't use constant contact and would love to be able to integrate MailChimp into our DP software. Right now, you can only integrate Constant Contact.

 
 

Dave from Tree of Lives
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Tree of Lives DP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We transitioned from E-Tapestry to DonorPerfect because we are an all volunteer organization and needed a software with easy-to-use functionality for our board and volunteers. DonorPerfect has provided exactly what we need.

Pros

Easy to learn, easy to navigate, full functionality with basic package and customer service is absolutely awesome!

Cons

Training is not very in-depth. You will need to spend a lot of time in the very beginning learning the product and using support to help work the bugs out.

Advice to Others

It's worthwhile to purchase a few extra hours of training beyond what's offered at the time of going live.

 
 

Wendy from Hope Happens
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Donor (almost) Perfect

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I really like that it is super user friendly! It is very easy to navigate through and to run reports.

 
 

Michael from Military Order of the Purple Heart
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Old Platform - Needs to update and integrate with existing client Websites

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not customer friendly when you sign up for the 3,000 or under donors when the next level is 15,000.

Pros

Standard of the industry. Export data functions are good.

Cons

Should have more cost plateaus

Advice to Others

Stay on Excel or Access until you need to follow and cultivate unknown donors

  Response: Kim , SofterWare, Inc.

Date: February 2017

February 2017

 

Hi Michael,

We’re sorry to hear that you’re not satisfied with your fundraising system. As soon as we saw your post, we searched for your organization in our database so we could offer assistance. However, we could not find “Military Order of the Purple Heart” listed as an organization that has ever purchased DonorPerfect. Further, you mentioned “Not customer friendly when you sign up for the 3,000 or under donors when the next level is 15,000.” DonorPerfect does not have a 15,000 donor level in our pricing, so we want to make sure you meant to post this review for DonorPerfect and not another vendor? If you have purchased DonorPerfect, please reach out to our client advocate at 800-220-3537. We’re eager to address your concerns and improve your satisfaction with our customer support, which is regarded by our clients as outstanding. If you haven’t purchased DonorPerfect, we request that you notify Software Advice regarding this post.

 
 

Dianna from Food Bank of Eastern New Mexico
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the fantastic customer service that comes with Donor Perfect. I've never had to wait in line to talk to someone on the phone if I need help with the software.

Pros

Price. Customer Service.

Cons

Difficult to use. Not very user-friendly for running reports and mail merges.

Advice to Others

Would definitely consider from a pricepoint.

 
 

Hagazi from Persecution Project Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Well worth changing your donor data base to Donorperfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For many years our organization has been stuck with an old and expensive software. Our organization suffered in a sea of inefficiency until we migrated to DonorPerfect (DP) last year about this time. DP is very user friendly and we can also use our donor database in many useful and efficient ways. Our waste of postage and printing that resulted from data usability errors is continues to plummet. Most of all we are able to manage and get reports of our donors for a very robust fundraising such as customization of content for various of our donor segments.

Pros

Professional and courteous Customer driven Support. You can reach support by phone or online, waiting is very minimal.
Excellent Dashboards and various customized reports
Enough training for an already very user friendly donor databse

Cons

If you have no clue about use of computer driven donor databases, you should be willing to learn on how to navigate. It will take time but you will be glad you did.

Advice to Others

Try it, and you'll be rewarded with your foresight for choosing DP!!

 
 

Robin from HABITAT FOR HUMANITY INTERNATIONAL INC LEHIGH VALLEY
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Donor Perfect.....its a winner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great experience! Very easy to learn how to use and get started quickly. Terrific chat sessions, easy to use videos. Great capabilities for reporting and acknowledging donors.

Pros

Ease of use, functionality, and customer service!

Cons

No cons.

Advice to Others

Don't hesitate to chat for quick answers. Do the training video's, and play around when you have time to make sure you take advantage of all the great things this program has to offer!

 
 

Ali from Save the Children
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Donorperfect Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product! Definitely, would recommend to other nonprofit organizations.

Pros

Very organized and reports are easy to pull.

Cons

Not much flexibility when it comes to the creative end. Meaning for Weblink and creating donation forms - the template is a little dated and not much to work with. Also, you have to manually make each donation from mobile responsive ... which we did not realize until a couple months ago and had already lost several large donations.

Advice to Others

Definitely use their customer support... they are very helpful. And also their webinars are very helpful as well.

  Response: , SofterWare, Inc.

Date: February 2017

February 2017

 

Hi Ali,

Thank you for your feedback and all your positive comments! We're sorry to hear about your issues with WebLink online forms. Just as an FYI, custom forms are available, and clients can choose to alter the CSS themselves, or have us do it for them. Please contact your account manager at 800-848-3279 for more information. As for the mobile responsiveness, all new forms are now mobile responsive. However, if you had a form created before we made this enhancement, we gave you the choice as to whether or not to make it responsive. We didn’t want to change the look and feel of your form without your consent, to ensure that it looks the way you want after the change. It's always a tough call on whether or not to do it for you automatically, or show you how to do it yourself so you can make a decision that’s best for your organization. Our product management team will be reviewing our process to see if there is a better way to roll out these types of changes.

 
 

April from Indian River Lakes Conservancy
Specialty: Environmental
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy donor tracking for a small non-profit

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I have been working with DP for about three years. I find the system to be very user-friendly, easy to learn and easy to teach.

Pros

I especially like the new tribute screen and the organization of the reports.

Cons

I wish that reports were more versatile for organizations in the lower price ranges. Often, a report only gives me part of the information I need and I end up running a mail merge with filters to get everything I need in one place.

Advice to Others

Review tutorials, explore the site, play around with things. Think carefully about how you will use the data you enter in order to ensure that you enter things the same way for every record. Going back to edit and change is very time-consuming. The system will do a lot for you!

 
 
 
Write a Review