DonorPerfect Fundraising Software


 

Offering a complete donor management solution, DonorPerfect helps organizations collect and streamline constituent data, target successful fundraising efforts, manage comprehensive donations processing and report and analyze clearly and effectively. Offered as both a web-based or an on-premise solution, DonorPerfect can be deployed to match the needs and budget of any organization.

The solution can be tailored to meet the needs of a variety of nonprofits of any size, including philanthropic foundations, faith-based ministries, healthcare and more.

DonorPerfect helps target fundraising efforts to reach the right people with the right message. Its strength lies in its constituent database, which provides a centralized location to collect, analyze and utilize all contact data. Because it is centrally located, contact information can be accessed by anyone at any time, and the information remains accurate and up-to-date. With this all-inclusive data, nonprofit staff can create target email campaigns, manage volunteers, keep track of memberships and more.

In addition to the comprehensive constituent tracking, DonorPerfect also allows users to refine and optimize their solicitations. The solution's comprehensive donation processing includes integrated online donations with credit card and bank draft processing. Its accounting interface has a gold-certified integration with Quickbooks, so nonprofit staff can keep comprehensive records. With its reporting and analysis, users can also uncover hidden trends and both refine and improve fundraising outreach.

For nonprofits of any size looking to raise more money, manage constituents and process donations in a variety of ways, DonorPerfect is a flexible, comprehensive solution.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

162 Reviews of DonorPerfect Fundraising Software

 
Software Advice Reviews (79)
More Reviews (83)

Showing 1-20 of 79

from VYH
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

Limited integration

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Seem to attempt vendor lock-in by not integrating with other tools and rolling their own 1/2 baked solutions.

Pros

Affordable.

Cons

Integrations with email campaigns, donation processing etc and poor reporting.

Advice to Others

Evaluate costs after looking at ALL the small added fee features you'd need.

 
 

from Peter Becker Community
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

A Part Time Donor Perfect User

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I have worked with Donor Perfect for three years on a part-time basis. Donor Perfect offers a yearly seminar as a way to learn more about the program. You can sit in on lectures and sign up for a one on one session with a technician.

A fantastic tool is the Donor Perfect Dashboard, which a client may customize to suit their needs. The dashboard offers a lot of information from your database at a one-stop view. Cycles and Analysis reports are at your fingertips. Donor Perfect is very accommodating with printing to excel or PDF.

Donor Perfect offers Webinars and online instruction for every topic. Donor Perfect offers the best in call-in technical support. Every time I have called for assistance with a report or query, the technician can walk you through with a follow-up email with the steps taken, and can also take hold of your computer and go through the steps on your screen as you watch and follow the steps required for the outcome you desire.

Donor Perfect has made a few changes over the years to reports, either through the request of users or through their own maintenance.

Pros

There is so much that this program offers. The customer support is top notch. Every technician is extremely knowledgeable and understands what end goal the client is trying to reach.

Cons

Donor Perfect could use a User's Guide that is not as in-depth as the manuals. I would definitely recommend a Filters 101, or a Settings Introduction, or a Building Reports manual.

Advice to Others

This is a fantastic program. Pay the little extra for premium service. Do not hesitate to call Tech Support with any questions. They are very helpful!

 
 

from Camp Jamison
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

Great for a beginner

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Before this product I was keeping track of everything in google docs - this was the first software we purchased! I am pleased with it and have found it helpful.

Pros

It lives on the cloud

Cons

Takes some time to get used to

Advice to Others

Ask for help when you need it - customer support has always been helpful.

 
 

from Benedictine Sisters of Erie, PA
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

Notes from a Satisfied Customer

Ease-of-use

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I have been using this product for the past 12 years, first as a desktop database then as an Internet based program. I feel as though I have grown in my ability to use donor Perfect as Donor perfect has grown into a more user friendly program than when I started. The program was used in a successful 9 million Dollar Capital Campaign from 2005 to 2009. I find it easy to use and have grown accustomed to how the program is logically put together. I find the Premium Support to be Excellent. I have never had a bad experience with it.

Pros

Ease of use, easy to understand reporting process, the speed of the program and the many different ways to find information on donors and their gifts.

Cons

It is too easy to exit the program. Someone with a quick mouse needs to at least get one prompt as to whether or not they truly want to exit.

Advice to Others

Strongly consider this program for its ease of use, cost effectiveness and outstanding support personnel.

 
 

from Midlands Humane Society
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

Donor Perfect

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The software is a great and easy way to database current and former donors.

Pros

Easy to use.

Cons

Does not interface with our current accounting software.

 
 

from ARISE, Inc.
Specialty: Human Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Easy to learn and has great features

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I took a job where they use DonorPerfect. I was hesitant at first but quickly saw that DP was easy to learn and much more user-friendly. I have taken advantage of the free webinars offered each month to learn different functions, and there is always help via the knowledgebase or tech support. They are constantly improving the software and have a feature where users can suggest changes they'd like to see and others can vote on them. The recent changes to the report section are great. It is very easy to produce reports quickly. Overall, I think it is very functional and easy to learn.

Pros

I like that DonorPerfect is always looking to improve based on user suggestions. Support is available in many forms, which makes figuring things out very easy. I like the integration of Weblink for online donations and Constant Contact for email. The mobile app is easy to use as well and makes taking payments at events possible. I think the screen design is appealing and logical.

Cons

I haven't come across any issues in the year and a half that I've been using it, so I don't have any cons to report.

 
 

from National Sustainable Agriculture Coalition
Specialty: National Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

Good value for the money, better for smaller orgs

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I've used DonorPerfect for several years. It is fairly easy to use and after a while becomes quite simple to create the reports you need. Sometimes you may need support to create more complex reports and the support staff are pretty good about helping, though sometimes charge. I like the customizable fields and the ability to link to other documents/photos for each record.

Pros

Inexpensive relative to other programs, fairly simple interface

Cons

Limited with more complex reporting needs

Advice to Others

Consider DonorPerfect is you can't afford many thousands per year.

 
 

from Eastway Behavioral Healthcare
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

User-Friendly Software

Ease-of-use

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DonorPerfect has been a user-friendly database for all of our non-profit and donor needs. Would definitely recommend!

 
 

from The Jeremiah Project
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

Unexceptional but good price

Ease-of-use

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The price is great for our small, grassroots nonprofit but the features are less than extraordinary. My main complaints are that any assistance with understanding the database and all it offers costs more AND the text-only emails leave much to be desired. I do like the various charts and graphs you can run to evaluate giving. As purely a basic donor and gift tracking database, its a good program, but if you're looking for an all-in-one database, email, payment processing, mail merging system (all things it claims to do well) with great customer service its underwhelming to say the least.

Pros

All the charts and graphs options for analyzing data.

Cons

My main complaints are that any assistance with understanding the database and all it offers costs more AND the text-only emails leave much to be desired.

Advice to Others

If your on a budget and just need to track donors and gifts, go through Techsoup to get a discount and go for it.

  Response: Sam, SofterWare, Inc.

Date: December 2016

December 2016

 

Hi Larenda, We're sorry you're not completely satisfied. Since you bought your DonorPerfect package through TechSoup, which we provide for free to qualified organizations, we're unable to provide live customer for free as well, but text support is included at no additional charge. Customers can always choose to buy and use our #1 rated Support Service through phone calls and emails at any time."

 
 

from Chazaq
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

Pretty Good Software

Ease-of-use

Functionality

Product Quality

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N/A

Very organized system and easy to use. I needed this specifically for the mailing and loved the Unlimited names and addresses feature. I always had an issue with duplicates and this program eliminated that issue.

 
 

from OSNS
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

Powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We recently implemented DonorPerfect at our not-for-profit early intervention centre. The software has impressed us with the ease of use, adaptability and functionality. The ability to create communication campaigns around the various types of supporters we have has been valuable to us in the promotion of raffles and other fundraising events.

The online knowledge base is an incredible source of information.

Make sure you take the training or read the knowledge base before you start to use the system.

Pros

Functionality-ability to upload spreadsheets, have mail merges, create email campaigns, issue tax receipts. Online "suggestion box" for additions to the software with users voting creates popular new uses.
Training/Support - the team is readily available and will work through issues with you. Also, great online learning tools and best practice resources.
Ability to expand as needs grow.

Cons

The software is only as strong as the data put into it, so you need to be able to dedicate resources not only to get the system up and running in the best way for your organization, but also on an ongoing basis.

The system is not compatible with all accounting software so, if this is important (if you have high volume of donation) check for compatibility or you may be faced with double entry.

Advice to Others

Have a clear idea what you want the system to do for you and include people who will be using it in the product demonstrations.

 
 

from Boys & Girls Club of the Umpqua Valley
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

Review of Donor Perfect

Ease-of-use

Functionality

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Value for Money

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I began using the Donor Perfect in July 2015 with no previous experience or instruction. I found the software very easy to explore without any assistance. When I have struggled with accessing specific reports for board meetings, annual campaigns or other needs, I have only to call the expert customer service and they walk me through the reporting. I especially appreciate that all customer service calls are promptly followed up with an email, detailing the steps so that I can refer to this later.

Pros

What I like best about the Donor Perfect software is the ability to maintain many functions in one place - donor history, thank you/receipt letters, pledge reminders, web links and more. Using electronic funds transfers is an efficient way to encourage monthly donations.

Cons

I still struggle with generating some reports but have always had a positive experience with customer services support.

Advice to Others

I would encourage others to "test drive" this software.

 
 

from Hope Haven, Inc
Specialty: Healthcare & Hospitals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Ease of Use

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Donor Perfect is very easy to use. It has many features to work with many events withing a non-profit business. We have been using Donor Perfect for over 30 years and wouldn't want to look for anything else.
The customer service is great and very helpful. They answer my questions, even the small ones. They are always willing to help! Donor Perfect keeps up with the changing times and technology.

 
 

from NYOS Charter School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

Donor Perfect FR Software Review

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The customer service at Donor Perfect is by far the best customer service I have ever encountered. Polite, quick and knowledgeable.
My questions and concerns were answered in a 24 hour period...at the longest 48 hours. The software is user friendly and for the cost, it's unbeatable......I love it.

Pros

The online site is user friendly.

Cons

No cons...love the product

Advice to Others

For the price...you can not beat it.......

 
 

from Youth For To morrow
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

Executive Assistant

Ease-of-use

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We are just starting to use this program. So far it is user friendly. You call for support and they are extremely friendly, patient and helpful. After conclusion of your phone call, the Support person sends you an email with the steps you just went over for future reference.

Pros

User friendly and software support

Cons

Haven't found one yet!

 
 

from Museum Of Arts and Sciences
Specialty: Philanthropic Foundations
Number of employees: 51-200 employees Employees number: 51-200 employees

Good Product for a decent price!

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Being a non profit organization, money spent on softwares has always been a major concern for us. But after having tried Donor Perfect, we understood that it was a good decision to spend a little more and get a quality product. The software had top of the line features for donor management system, with up to date syncing with third party softwares like QuickBooks. Not only this, the user interface was easy to understand, which meant that I didn't have a hard time explaining our older staff how to use Donor Perfect.Having said that, we still felt that their price was a bit high for our needs and it can be challenge to use this software for smaller not for profit organizations.

Pros

Easy to understand UI
Syncing with 3rd party sotwares
Responsive customer support

Cons

Price plan was a bit high
you can get similar softwares cheaper(but they will have less features)

Advice to Others

Do your research before you purchase Donor management softwares. Its a one time investment that goes a long way if you buy the right product.

 
 

from VOR
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

DonorPerfect

Ease-of-use

Functionality

Product Quality

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Ease-of-use
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Having only used DP and not others, it is difficult for me to evaluate the feature set versus other products. I can tell you that the interface is intuitive, that it is easy to maintain, enter new information into, and to download reports. It does what our organization needs it to do.

 
 

from Boston Area Rape Crisis Center
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

Compared to others

Ease-of-use

Functionality

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Value for Money

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You can tell right away that DPO was not created as a web app. They are still working to bring the once desktop application into the Cloud world. It is clunky and navigation is layer intensive. It does most of what you might want to do, but there are others that do it just as well and better (depending on your needs) and are a bit easier to navigate and less cluncky. It took me a week to figure out how to put together one tricky report that we run, and then moving to demos of other systems, I was able to create that same report in less than an hour.

Pros

It has an easy backup/restore feature. (A residual, I would think, from its history as a desktop app)

Cons

Most other Donor management systems in the same space will display all donor info on one screen. DPO you need to click through a bunch of different screens. Reporting is clunky, a bit easier with the new interface, but not all issues are resolved.

Advice to Others

Really look at all the other possibilities out there. Try all of their free trials. If they don't offer a free trial, don't go with them. Talk to other folks who are using the systems that you are considering.

 
 

from BARCC
Specialty: Human Services
Number of employees: 11-50 employees Employees number: 11-50 employees

Good if you want very basic functionality

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Value for Money

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If you do not feel comfortable with technology, DonorPerfect is a good system. It's designed to be user friendly and simple. There is decent customer support. However, if you're looking for more advanced reporting options, DonorPerfect is probably not the best system for you. Reporting features lack functionality at the expense of being easy to use. It requires more work or extra steps to create a report vs. writing a simple query.

Pros

customer support, price

Cons

lack of customization, can't easily create reports and queries without many steps.

 
 

from In-Sync Exotics Wildlife Rescue and Educational Center
Specialty: Animal Welfare
Number of employees: 2-10 employees Employees number: 2-10 employees

Powerful tool. Steep learning curve

Ease-of-use

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I love all the capabilities of Donor Perfect and all the ways to customize. It's been a little difficult for some of my peers to learn, however.

Advice to Others

An amazing tool that is helping us organize and streamline so many things. I can't imagine trying to implement Donor Perfect without at least one very tech savvy person in your organization.

 
 
 
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