DonorPerfect Fundraising Software


 

Offering a complete donor management solution, DonorPerfect helps organizations collect and streamline constituent data, target successful fundraising efforts, manage comprehensive donations processing and report and analyze clearly and effectively. Offered as both a web-based or an on-premise solution, DonorPerfect can be deployed to match the needs and budget of any organization.

The solution can be tailored to meet the needs of a variety of nonprofits of any size, including philanthropic foundations, faith-based ministries, healthcare and more.

DonorPerfect helps target fundraising efforts to reach the right people with the right message. Its strength lies in its constituent database, which provides a centralized location to collect, analyze and utilize all contact data. Because it is centrally located, contact information can be accessed by anyone at any time, and the information remains accurate and up-to-date. With this all-inclusive data, nonprofit staff can create target email campaigns, manage volunteers, keep track of memberships and more.

In addition to the comprehensive constituent tracking, DonorPerfect also allows users to refine and optimize their solicitations. The solution's comprehensive donation processing includes integrated online donations with credit card and bank draft processing. Its accounting interface has a gold-certified integration with Quickbooks, so nonprofit staff can keep comprehensive records. With its reporting and analysis, users can also uncover hidden trends and both refine and improve fundraising outreach.

For nonprofits of any size looking to raise more money, manage constituents and process donations in a variety of ways, DonorPerfect is a flexible, comprehensive solution.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

165 Reviews of DonorPerfect Fundraising Software

 

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Software Advice Reviews (80)
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Showing 1-20 of 80

Kamran from Mesquite Islamic Center
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Using DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Overall the software is very user friendly. Especially they always send you an email of the steps to accomplish a certain task if you were with etch support. This is very nice.

Pros

Very good software with all sorts of donation combinations can be entered and applied to. Tech support is simple AWESOME! Another good thing is ease of import and export from excel is easy. The interface is nice. Their search for donor information in your database is awesome!

Cons

The filters are cumbersome compared to salesforce and inputs I read from other users that have used different software. They need to simply the filters by making the logic more understandable. Sometimes I know how to write the logic but get stuck on how to implement it in DP.

 
 

Lindsay from OC Music and Dance
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Difficult to Get Started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I think that DonorPerfect provides a lot of possibilities to non-profits for donation collection, however, being completely new to this type of software, I am quite disappointed by the lack of customer service and training in helping a new entity get going. Instead of providing customer service, I was pretty much just told to purchase training. I'm sure that training would be very helpful if we utilized more of the add ons (expensive) of DonorPerfect, but for a basic version of DonorPerfect, we do not want to spend the ridiculous price for training. I feel like as a new user, initial training should be complimentary. I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Pros

I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Cons

Lack of helpful customer service. Instead of showing me how to do things, customer service often just does it for me. All the additional options are quite expensive and training is outrageous.

 
 

Sarah from The Quad Preparatory School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Easy to Use But Beware Hidden Fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After reviewing many different donation software, my non-profit chose DonorPerfect for the customer support and friendly interface. DonorPerfect stuck out as one of the more intuitive software platforms out there. Although we love the product and have no regrets going with DonorPerfect, we wish we knew about some of the hidden fees such as the fact that the add-ons (Constant Contact compatibility as well as the automated email service) are extra. We also did not know that we had to pay more once we reached a certain number of entries. We opted for the unlimited help chat feature which has been a lifesaver. Inputting our existing data was easy and there was always someone available to answer my questions.

Pros

Easy to use, friendly interface, unlimited help chat feature

Cons

hidden costs

 
 

Jennifer from Gathering Pointe
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The software was easy to use once the initial upload of data was complete.

Pros

Easy to navigate, reporting on virtually anything available, lots of fields to keep valuable data

Cons

Uploading of data from other software was difficult and created duplicate or incomplete records

 
 

Jodie from LiFT Academy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support..definitely recommend the support package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Donor Perfect has fit our organizational needs very well. We started implementation in September and it was very easy to upload our data. The free webinars were very helpful in the beginning, but the best thing is the "support" package that is an add on service. There are a lot of capabilities to the system that we have not explored yet, but I am confident that it will meet our growth needs. I love the fact that the reporting can be very simple or as complex, (using the data fields) as you want it to be.

Pros

Instant support via the telephone from 8am to 8pm EST
Wait time for support is minimal
Reporting capabilities

Cons

none discovered so far

 
 

Linda from Mother of Providence Regional Catholic School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

DonorPerfect Software is a great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We purchased DonorPerfect software to keep track of our donors. We were previously trying to piece together donor information using our auction event software. DonorPerfect puts all constituents and gifts in one place and the reporting has been great!

Pros

Great reporting capabilities, makes donor tracking easier. We have not used the email and mail merge capabilities but are looking forward to using that for our next Annual Appeal. Tracking donor open contact items and other action items keeps us on top of who we need to reach out to.

Cons

We don't use constant contact and would love to be able to integrate MailChimp into our DP software. Right now, you can only integrate Constant Contact.

 
 

Dave from Tree of Lives
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Tree of Lives DP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We transitioned from E-Tapestry to DonorPerfect because we are an all volunteer organization and needed a software with easy-to-use functionality for our board and volunteers. DonorPerfect has provided exactly what we need.

Pros

Easy to learn, easy to navigate, full functionality with basic package and customer service is absolutely awesome!

Cons

Training is not very in-depth. You will need to spend a lot of time in the very beginning learning the product and using support to help work the bugs out.

Advice to Others

It's worthwhile to purchase a few extra hours of training beyond what's offered at the time of going live.

 
 

Wendy from Hope Happens
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Donor (almost) Perfect

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I really like that it is super user friendly! It is very easy to navigate through and to run reports.

 
 

Michael from Military Order of the Purple Heart
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Old Platform - Needs to update and integrate with existing client Websites

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Not customer friendly when you sign up for the 3,000 or under donors when the next level is 15,000.

Pros

Standard of the industry. Export data functions are good.

Cons

Should have more cost plateaus

Advice to Others

Stay on Excel or Access until you need to follow and cultivate unknown donors

  Response: Kim , SofterWare, Inc.

Date: February 2017

February 2017

 

Hi Michael,

We’re sorry to hear that you’re not satisfied with your fundraising system. As soon as we saw your post, we searched for your organization in our database so we could offer assistance. However, we could not find “Military Order of the Purple Heart” listed as an organization that has ever purchased DonorPerfect. Further, you mentioned “Not customer friendly when you sign up for the 3,000 or under donors when the next level is 15,000.” DonorPerfect does not have a 15,000 donor level in our pricing, so we want to make sure you meant to post this review for DonorPerfect and not another vendor? If you have purchased DonorPerfect, please reach out to our client advocate at 800-220-3537. We’re eager to address your concerns and improve your satisfaction with our customer support, which is regarded by our clients as outstanding. If you haven’t purchased DonorPerfect, we request that you notify Software Advice regarding this post.

 
 

Dianna from Food Bank of Eastern New Mexico
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Love the fantastic customer service that comes with Donor Perfect. I've never had to wait in line to talk to someone on the phone if I need help with the software.

Pros

Price. Customer Service.

Cons

Difficult to use. Not very user-friendly for running reports and mail merges.

Advice to Others

Would definitely consider from a pricepoint.

 
 

Hagazi from Persecution Project Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Well worth changing your donor data base to Donorperfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For many years our organization has been stuck with an old and expensive software. Our organization suffered in a sea of inefficiency until we migrated to DonorPerfect (DP) last year about this time. DP is very user friendly and we can also use our donor database in many useful and efficient ways. Our waste of postage and printing that resulted from data usability errors is continues to plummet. Most of all we are able to manage and get reports of our donors for a very robust fundraising such as customization of content for various of our donor segments.

Pros

Professional and courteous Customer driven Support. You can reach support by phone or online, waiting is very minimal.
Excellent Dashboards and various customized reports
Enough training for an already very user friendly donor databse

Cons

If you have no clue about use of computer driven donor databases, you should be willing to learn on how to navigate. It will take time but you will be glad you did.

Advice to Others

Try it, and you'll be rewarded with your foresight for choosing DP!!

 
 

Robin from HABITAT FOR HUMANITY INTERNATIONAL INC LEHIGH VALLEY
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Donor Perfect.....its a winner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great experience! Very easy to learn how to use and get started quickly. Terrific chat sessions, easy to use videos. Great capabilities for reporting and acknowledging donors.

Pros

Ease of use, functionality, and customer service!

Cons

No cons.

Advice to Others

Don't hesitate to chat for quick answers. Do the training video's, and play around when you have time to make sure you take advantage of all the great things this program has to offer!

 
 

Letwine from CFYL
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great for organizing and keeping track of donors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

DP was easy to learn in my new position and it has been so much easier keeping track of company donors.

Pros

NA

Cons

NA

Advice to Others

NA

 
 

Ali from Save the Children
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Donorperfect Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great product! Definitely, would recommend to other nonprofit organizations.

Pros

Very organized and reports are easy to pull.

Cons

Not much flexibility when it comes to the creative end. Meaning for Weblink and creating donation forms - the template is a little dated and not much to work with. Also, you have to manually make each donation from mobile responsive ... which we did not realize until a couple months ago and had already lost several large donations.

Advice to Others

Definitely use their customer support... they are very helpful. And also their webinars are very helpful as well.

  Response: , SofterWare, Inc.

Date: February 2017

February 2017

 

Hi Ali,

Thank you for your feedback and all your positive comments! We're sorry to hear about your issues with WebLink online forms. Just as an FYI, custom forms are available, and clients can choose to alter the CSS themselves, or have us do it for them. Please contact your account manager at 800-848-3279 for more information. As for the mobile responsiveness, all new forms are now mobile responsive. However, if you had a form created before we made this enhancement, we gave you the choice as to whether or not to make it responsive. We didn’t want to change the look and feel of your form without your consent, to ensure that it looks the way you want after the change. It's always a tough call on whether or not to do it for you automatically, or show you how to do it yourself so you can make a decision that’s best for your organization. Our product management team will be reviewing our process to see if there is a better way to roll out these types of changes.

 
 

April from Indian River Lakes Conservancy
Specialty: Environmental
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy donor tracking for a small non-profit

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I have been working with DP for about three years. I find the system to be very user-friendly, easy to learn and easy to teach.

Pros

I especially like the new tribute screen and the organization of the reports.

Cons

I wish that reports were more versatile for organizations in the lower price ranges. Often, a report only gives me part of the information I need and I end up running a mail merge with filters to get everything I need in one place.

Advice to Others

Review tutorials, explore the site, play around with things. Think carefully about how you will use the data you enter in order to ensure that you enter things the same way for every record. Going back to edit and change is very time-consuming. The system will do a lot for you!

 
 

Austin from Xperitas
Specialty: International Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Good for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Donor Perfect is an economical if imperfect system. It seems that most things are possible through some arrangement of workarounds, but I would not say that the interface is particularly user-friendly. The option to see and correct import failures is great! Unfortunately, the strict parameters around imports make it a bit tedious to do. However, it is a great value for the price, and the customer service is fantastic. They will walk you through any issues with patience and expertise.

Pros

The cost and the overall capabilities.

Cons

The user experience could use improvement.

 
 

Katherine from Burnaby Family Life Institute
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Donor Perfect and its purpose for a small-mid non profit organization

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Donor Perfect is easy to use and not too sensitive when filtering criteria for creating reports. It doesn't have too much distracting factors for a small-mid organization like mine, which can be an issue when using larger donor management software.
The visuals/layout is user-friendly too.

Advice to Others

Good way to start for small-mid size organizations, without an enormous amount of donor database handling necessary.

 
 

Amy from Xperitas
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing support fro the DPO team!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The Donor perfect software is pretty intuitive and easy to use, i'm happy with it's functionality. I'm thrilled by the help I've received from the DPO staff,
they are amazing. They answer the phone quickly, no waiting for hours for a call back, and have walked me through a solution to every singe question I have had.

 
 

Joy from The Montclair Inn
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Donor Perfect

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

This software is perfect for my organization. We are small and this is our first software. It has been easy to use.

Pros

I like the report function and the ease of use.

Cons

N/A

Advice to Others

N/A

 
 

Shaun from VYH
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Limited integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Seem to attempt vendor lock-in by not integrating with other tools and rolling their own 1/2 baked solutions.

Pros

Affordable.

Cons

Integrations with email campaigns, donation processing etc and poor reporting.

Advice to Others

Evaluate costs after looking at ALL the small added fee features you'd need.

  Response: , SofterWare, Inc.

Date: January 2017

January 2017

 

Hi Shaun, thank you for your feedback. You mentioned you feel you're being locked in by us. We’re sorry you feel that way, because our philosophy for DonorPerfect is the exact opposite. We have taken an approach that focuses on what we do best: donor management and fundraising. This one platform then interfaces with best of breed solutions that do what they do best in their respective domains. For example, we built an interface to Constant Contact for email marketing, QuickBooks for accounting (QB Online coming soon), ReadySetAuctions for managing auctions, DonorSearch for prospect research, etc.. The data resides in DonorPerfect, and that data is shared and used by these partner products to achieve your goals (raise more, save time, work more efficiently). We manage this growing network of partners through DPConnect (connect.donorperfect.com).

As for reporting, we recently launched our new Easy Report Writer, which is receiving rave reviews from clients for its ease of use and versatility. You can still report on custom fields and customize reports, and now even schedule their delivery.

Thank you again for bringing your concerns to our attention. We'd appreciate the opportunity to speak and work with you on understanding what we can do to improve your satisfaction with DonorPerfect. That is and has always been our paramount goal. Please call our client advocates at 800-220-3537.

 
 
 
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