DonorPerfect
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Most Helpful Reviews for DonorPerfect
1 - 5 of 956 Reviews
Terri
51 - 200 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2021
Best Value for the Money
Brett
Verified reviewer
Fund-Raising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
DonorPerfect for the Smaller Non-Profit
I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.
PROSThere is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.
CONSThere was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.
Vendor Response
Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist
Replied November 2018
Michael
Mental Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
An Indispensable Tool
I use DonorPerfect every day to generate reports, record donations, create thank-you letters, and collect online donations. In short, I'm a big fan.
PROSThe longer you use it, the more valuable it becomes. While it was an essential resource the first year we deployed it, after 6 years it provides an historical record that we can use in so many ways
CONSI still find some of the online donation and ticket forms very clunky. And I wish DP could accommodate team-based peer-to-peer fundraising.
Reason for choosing DonorPerfect
It did everything I wanted it to do, and it merged well with Microsoft Word. I did not want to have some proprietary Word Processing program kicking out the donor letters.
Reasons for switching to DonorPerfect
Gift Works was clunky and not the least intuitive.
Sharine
Religious Institutions, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Good Foundation, Could Use More on the Development Side
I like DonorPerfect and I'm glad we decided to go with them last year. We are going to review the price and time efficiency as we near the renewal date to see if we will continue. So far it's still better than using nothing, which is where we were before.
PROS*Excellent training and onboarding phase *Large library of reports *"Voting" feature in the knowledge base *Lightening-fast support, even on the Payment Processing Gateway side. EXCELLENT service on the Gateway!
CONS*Entirely too much clicking for people who know data entry *Seemingly standard features on any webform like "select all" or "clear all" are not available *Customers required to go into settings to modify defaults that should automatically be default if the developers consider people who do data entry. Example I'm thinking of is the use of the "TAB" key on the keyboard. It should logically go from first name to last name, to address, etc. It didn't so I had to place a ticket to change it in the settings. There could stand to be more thought on the development side, possibly pull in more people who are users and let them test-drive and give feedback before releasing it.
Reason for choosing DonorPerfect
It boiled down to Keela vs. DonorPerfect and the critical difference by the time we got to that stage was we wanted to expand donor options to pay besides PayPal. DonorPerfect offered ACH as well so we went with them.
Nancy
Religious Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2023
Easy to use, not a steep learning curve - take advantage of all the onboarding training
Donor Perfect is a huge improvement over our last CRM - seems to fit our organization very well.
PROSReporting - being able to create my own reports specific to our organizations unique needs
CONSDashboard and header - not being able to choose our own definition of lapsed donor - or have a donor marked deceased on the header, or do not contact. Sometimes smart actions don't work like I think they should. With support, sometimes we get an awesome person, sometimes they can't help. I wish there was an easier way to pull a report showing the linked records - same with a report showing all addressed belonging to a person.
Reasons for switching to DonorPerfect
It wasn't being updated, antiquated in some ways, lack of ability to create custom reports