DonorPerfect Fundraising Software


 

Offering a complete donor management solution, DonorPerfect helps organizations collect and streamline constituent data, target successful fundraising efforts, manage comprehensive donations processing and report and analyze clearly and effectively. Offered as both a web-based or an on-premise solution, DonorPerfect can be deployed to match the needs and budget of any organization.

The solution can be tailored to meet the needs of a variety of nonprofits of any size, including philanthropic foundations, faith-based ministries, healthcare and more.

DonorPerfect helps target fundraising efforts to reach the right people with the right message. Its strength lies in its constituent database, which provides a centralized location to collect, analyze and utilize all contact data. Because it is centrally located, contact information can be accessed by anyone at any time, and the information remains accurate and up-to-date. With this all-inclusive data, nonprofit staff can create target email campaigns, manage volunteers, keep track of memberships and more.

In addition to the comprehensive constituent tracking, DonorPerfect also allows users to refine and optimize their solicitations. The solution's comprehensive donation processing includes integrated online donations with credit card and bank draft processing. Its accounting interface has a gold-certified integration with Quickbooks, so nonprofit staff can keep comprehensive records. With its reporting and analysis, users can also uncover hidden trends and both refine and improve fundraising outreach.

For nonprofits of any size looking to raise more money, manage constituents and process donations in a variety of ways, DonorPerfect is a flexible, comprehensive solution.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

171 Reviews of DonorPerfect Fundraising Software

 

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Software Advice Reviews (86)
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Showing 1-20 of 86

Hagazi from Persecution Project Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Well worth changing your donor data base to Donorperfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For many years our organization has been stuck with an old and expensive software. Our organization suffered in a sea of inefficiency until we migrated to DonorPerfect (DP) last year about this time. DP is very user friendly and we can also use our donor database in many useful and efficient ways. Our waste of postage and printing that resulted from data usability errors is continues to plummet. Most of all we are able to manage and get reports of our donors for a very robust fundraising such as customization of content for various of our donor segments.

Pros

Professional and courteous Customer driven Support. You can reach support by phone or online, waiting is very minimal.
Excellent Dashboards and various customized reports
Enough training for an already very user friendly donor databse

Cons

If you have no clue about use of computer driven donor databases, you should be willing to learn on how to navigate. It will take time but you will be glad you did.

Advice to Others

Try it, and you'll be rewarded with your foresight for choosing DP!!

 
 

Robin from HABITAT FOR HUMANITY INTERNATIONAL INC LEHIGH VALLEY
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Donor Perfect.....its a winner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great experience! Very easy to learn how to use and get started quickly. Terrific chat sessions, easy to use videos. Great capabilities for reporting and acknowledging donors.

Pros

Ease of use, functionality, and customer service!

Cons

No cons.

Advice to Others

Don't hesitate to chat for quick answers. Do the training video's, and play around when you have time to make sure you take advantage of all the great things this program has to offer!

 
 

Ali from Save the Children
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Donorperfect Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Great product! Definitely, would recommend to other nonprofit organizations.

Pros

Very organized and reports are easy to pull.

Cons

Not much flexibility when it comes to the creative end. Meaning for Weblink and creating donation forms - the template is a little dated and not much to work with. Also, you have to manually make each donation from mobile responsive ... which we did not realize until a couple months ago and had already lost several large donations.

Advice to Others

Definitely use their customer support... they are very helpful. And also their webinars are very helpful as well.

  Response: , SofterWare, Inc.

Date: February 2017

February 2017

 

Hi Ali,

Thank you for your feedback and all your positive comments! We're sorry to hear about your issues with WebLink online forms. Just as an FYI, custom forms are available, and clients can choose to alter the CSS themselves, or have us do it for them. Please contact your account manager at 800-848-3279 for more information. As for the mobile responsiveness, all new forms are now mobile responsive. However, if you had a form created before we made this enhancement, we gave you the choice as to whether or not to make it responsive. We didn’t want to change the look and feel of your form without your consent, to ensure that it looks the way you want after the change. It's always a tough call on whether or not to do it for you automatically, or show you how to do it yourself so you can make a decision that’s best for your organization. Our product management team will be reviewing our process to see if there is a better way to roll out these types of changes.

 
 

April from Indian River Lakes Conservancy
Specialty: Environmental
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Easy donor tracking for a small non-profit

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I have been working with DP for about three years. I find the system to be very user-friendly, easy to learn and easy to teach.

Pros

I especially like the new tribute screen and the organization of the reports.

Cons

I wish that reports were more versatile for organizations in the lower price ranges. Often, a report only gives me part of the information I need and I end up running a mail merge with filters to get everything I need in one place.

Advice to Others

Review tutorials, explore the site, play around with things. Think carefully about how you will use the data you enter in order to ensure that you enter things the same way for every record. Going back to edit and change is very time-consuming. The system will do a lot for you!

 
 

Austin from Xperitas
Specialty: International Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Good for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Donor Perfect is an economical if imperfect system. It seems that most things are possible through some arrangement of workarounds, but I would not say that the interface is particularly user-friendly. The option to see and correct import failures is great! Unfortunately, the strict parameters around imports make it a bit tedious to do. However, it is a great value for the price, and the customer service is fantastic. They will walk you through any issues with patience and expertise.

Pros

The cost and the overall capabilities.

Cons

The user experience could use improvement.

 
 

Katherine from Burnaby Family Life Institute
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Donor Perfect and its purpose for a small-mid non profit organization

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Donor Perfect is easy to use and not too sensitive when filtering criteria for creating reports. It doesn't have too much distracting factors for a small-mid organization like mine, which can be an issue when using larger donor management software.
The visuals/layout is user-friendly too.

Advice to Others

Good way to start for small-mid size organizations, without an enormous amount of donor database handling necessary.

 
 

Amy from Xperitas
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Amazing support fro the DPO team!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The Donor perfect software is pretty intuitive and easy to use, i'm happy with it's functionality. I'm thrilled by the help I've received from the DPO staff,
they are amazing. They answer the phone quickly, no waiting for hours for a call back, and have walked me through a solution to every singe question I have had.

 
 

Joy from The Montclair Inn
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Donor Perfect

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

This software is perfect for my organization. We are small and this is our first software. It has been easy to use.

Pros

I like the report function and the ease of use.

Cons

N/A

Advice to Others

N/A

 
 

Shaun from VYH
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Limited integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Seem to attempt vendor lock-in by not integrating with other tools and rolling their own 1/2 baked solutions.

Pros

Affordable.

Cons

Integrations with email campaigns, donation processing etc and poor reporting.

Advice to Others

Evaluate costs after looking at ALL the small added fee features you'd need.

  Response: , SofterWare, Inc.

Date: January 2017

January 2017

 

Hi Shaun, thank you for your feedback. You mentioned you feel you're being locked in by us. We’re sorry you feel that way, because our philosophy for DonorPerfect is the exact opposite. We have taken an approach that focuses on what we do best: donor management and fundraising. This one platform then interfaces with best of breed solutions that do what they do best in their respective domains. For example, we built an interface to Constant Contact for email marketing, QuickBooks for accounting (QB Online coming soon), ReadySetAuctions for managing auctions, DonorSearch for prospect research, etc.. The data resides in DonorPerfect, and that data is shared and used by these partner products to achieve your goals (raise more, save time, work more efficiently). We manage this growing network of partners through DPConnect (connect.donorperfect.com).

As for reporting, we recently launched our new Easy Report Writer, which is receiving rave reviews from clients for its ease of use and versatility. You can still report on custom fields and customize reports, and now even schedule their delivery.

Thank you again for bringing your concerns to our attention. We'd appreciate the opportunity to speak and work with you on understanding what we can do to improve your satisfaction with DonorPerfect. That is and has always been our paramount goal. Please call our client advocates at 800-220-3537.

 
 

Karen from Peter Becker Community
Specialty: Healthcare & Hospitals
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

A Part Time Donor Perfect User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have worked with Donor Perfect for three years on a part-time basis. Donor Perfect offers a yearly seminar as a way to learn more about the program. You can sit in on lectures and sign up for a one on one session with a technician.

A fantastic tool is the Donor Perfect Dashboard, which a client may customize to suit their needs. The dashboard offers a lot of information from your database at a one-stop view. Cycles and Analysis reports are at your fingertips. Donor Perfect is very accommodating with printing to excel or PDF.

Donor Perfect offers Webinars and online instruction for every topic. Donor Perfect offers the best in call-in technical support. Every time I have called for assistance with a report or query, the technician can walk you through with a follow-up email with the steps taken, and can also take hold of your computer and go through the steps on your screen as you watch and follow the steps required for the outcome you desire.

Donor Perfect has made a few changes over the years to reports, either through the request of users or through their own maintenance.

Pros

There is so much that this program offers. The customer support is top notch. Every technician is extremely knowledgeable and understands what end goal the client is trying to reach.

Cons

Donor Perfect could use a User's Guide that is not as in-depth as the manuals. I would definitely recommend a Filters 101, or a Settings Introduction, or a Building Reports manual.

Advice to Others

This is a fantastic program. Pay the little extra for premium service. Do not hesitate to call Tech Support with any questions. They are very helpful!

 
 

Jacqueline from Camp Jamison
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Great for a beginner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Before this product I was keeping track of everything in google docs - this was the first software we purchased! I am pleased with it and have found it helpful.

Pros

It lives on the cloud

Cons

Takes some time to get used to

Advice to Others

Ask for help when you need it - customer support has always been helpful.

 
 

Ann from Benedictine Sisters of Erie, PA
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Notes from a Satisfied Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using this product for the past 12 years, first as a desktop database then as an Internet based program. I feel as though I have grown in my ability to use donor Perfect as Donor perfect has grown into a more user friendly program than when I started. The program was used in a successful 9 million Dollar Capital Campaign from 2005 to 2009. I find it easy to use and have grown accustomed to how the program is logically put together. I find the Premium Support to be Excellent. I have never had a bad experience with it.

Pros

Ease of use, easy to understand reporting process, the speed of the program and the many different ways to find information on donors and their gifts.

Cons

It is too easy to exit the program. Someone with a quick mouse needs to at least get one prompt as to whether or not they truly want to exit.

Advice to Others

Strongly consider this program for its ease of use, cost effectiveness and outstanding support personnel.

 
 

Bryan from Midlands Humane Society
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Donor Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The software is a great and easy way to database current and former donors.

Pros

Easy to use.

Cons

Does not interface with our current accounting software.

 
 

Cynda from ARISE, Inc.
Specialty: Human Services
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Easy to learn and has great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I took a job where they use DonorPerfect. I was hesitant at first but quickly saw that DP was easy to learn and much more user-friendly. I have taken advantage of the free webinars offered each month to learn different functions, and there is always help via the knowledgebase or tech support. They are constantly improving the software and have a feature where users can suggest changes they'd like to see and others can vote on them. The recent changes to the report section are great. It is very easy to produce reports quickly. Overall, I think it is very functional and easy to learn.

Pros

I like that DonorPerfect is always looking to improve based on user suggestions. Support is available in many forms, which makes figuring things out very easy. I like the integration of Weblink for online donations and Constant Contact for email. The mobile app is easy to use as well and makes taking payments at events possible. I think the screen design is appealing and logical.

Cons

I haven't come across any issues in the year and a half that I've been using it, so I don't have any cons to report.

 
 

Jeremy from National Sustainable Agriculture Coalition
Specialty: National Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good value for the money, better for smaller orgs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've used DonorPerfect for several years. It is fairly easy to use and after a while becomes quite simple to create the reports you need. Sometimes you may need support to create more complex reports and the support staff are pretty good about helping, though sometimes charge. I like the customizable fields and the ability to link to other documents/photos for each record.

Pros

Inexpensive relative to other programs, fairly simple interface

Cons

Limited with more complex reporting needs

Advice to Others

Consider DonorPerfect is you can't afford many thousands per year.

 
 

nicole from Eastway Behavioral Healthcare
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

User-Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

DonorPerfect has been a user-friendly database for all of our non-profit and donor needs. Would definitely recommend!

 
 

Larenda from The Jeremiah Project
Specialty: Faith-Based Ministries
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Unexceptional but good price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The price is great for our small, grassroots nonprofit but the features are less than extraordinary. My main complaints are that any assistance with understanding the database and all it offers costs more AND the text-only emails leave much to be desired. I do like the various charts and graphs you can run to evaluate giving. As purely a basic donor and gift tracking database, its a good program, but if you're looking for an all-in-one database, email, payment processing, mail merging system (all things it claims to do well) with great customer service its underwhelming to say the least.

Pros

All the charts and graphs options for analyzing data.

Cons

My main complaints are that any assistance with understanding the database and all it offers costs more AND the text-only emails leave much to be desired.

Advice to Others

If your on a budget and just need to track donors and gifts, go through Techsoup to get a discount and go for it.

  Response: Sam, SofterWare, Inc.

Date: December 2016

December 2016

 

Hi Larenda, We're sorry you're not completely satisfied. Since you bought your DonorPerfect package through TechSoup, which we provide for free to qualified organizations, we're unable to provide live customer for free as well, but text support is included at no additional charge. Customers can always choose to buy and use our #1 rated Support Service through phone calls and emails at any time."

 
 

Leora from Chazaq
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Pretty Good Software

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Very organized system and easy to use. I needed this specifically for the mailing and loved the Unlimited names and addresses feature. I always had an issue with duplicates and this program eliminated that issue.

 
 

Cathy from OSNS
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Powerful tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We recently implemented DonorPerfect at our not-for-profit early intervention centre. The software has impressed us with the ease of use, adaptability and functionality. The ability to create communication campaigns around the various types of supporters we have has been valuable to us in the promotion of raffles and other fundraising events.

The online knowledge base is an incredible source of information.

Make sure you take the training or read the knowledge base before you start to use the system.

Pros

Functionality-ability to upload spreadsheets, have mail merges, create email campaigns, issue tax receipts. Online "suggestion box" for additions to the software with users voting creates popular new uses.
Training/Support - the team is readily available and will work through issues with you. Also, great online learning tools and best practice resources.
Ability to expand as needs grow.

Cons

The software is only as strong as the data put into it, so you need to be able to dedicate resources not only to get the system up and running in the best way for your organization, but also on an ongoing basis.

The system is not compatible with all accounting software so, if this is important (if you have high volume of donation) check for compatibility or you may be faced with double entry.

Advice to Others

Have a clear idea what you want the system to do for you and include people who will be using it in the product demonstrations.

 
 

Patti from Boys & Girls Club of the Umpqua Valley
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Review of Donor Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I began using the Donor Perfect in July 2015 with no previous experience or instruction. I found the software very easy to explore without any assistance. When I have struggled with accessing specific reports for board meetings, annual campaigns or other needs, I have only to call the expert customer service and they walk me through the reporting. I especially appreciate that all customer service calls are promptly followed up with an email, detailing the steps so that I can refer to this later.

Pros

What I like best about the Donor Perfect software is the ability to maintain many functions in one place - donor history, thank you/receipt letters, pledge reminders, web links and more. Using electronic funds transfers is an efficient way to encourage monthly donations.

Cons

I still struggle with generating some reports but have always had a positive experience with customer services support.

Advice to Others

I would encourage others to "test drive" this software.

 
 
 
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