Offering a complete donor management solution, DonorPerfect helps organizations collect and streamline constituent data, target successful fundraising efforts, manage comprehensive donations processing and report and analyze clearly and effectively. Offered as both a web-based or an on-premise solution, DonorPerfect can be deployed to match the needs and budget of any organization.
The solution can be tailored to meet the needs of a variety of nonprofits of any size, including philanthropic foundations, faith-based ministries, healthcare and more.
DonorPerfect helps target fundraising efforts to reach the right people with the right message. Its strength lies in its constituent database, which provides a centralized location to collect, analyze and utilize all contact data. Because it is centrally located, contact information can be accessed by anyone at any time, and the information remains accurate and up-to-date. With this all-inclusive data, nonprofit staff can create target email campaigns, manage volunteers, keep track of memberships and more.
In addition to the comprehensive constituent tracking, DonorPerfect also allows users to refine and optimize their solicitations. The solution's comprehensive donation processing includes integrated online donations with credit card and bank draft processing. Its accounting interface has a gold-certified integration with Quickbooks, so nonprofit staff can keep comprehensive records. With its reporting and analysis, users can also uncover hidden trends and both refine and improve fundraising outreach.
For nonprofits of any size looking to raise more money, manage constituents and process donations in a variety of ways, DonorPerfect is a flexible, comprehensive solution.
Lynn from Cat Depot
Specialty: Animal Welfare
Portfolio size: 6 to 10 users
Lots of webinars and training opportunities to help learn a variety of functions.
We didn't need a real complicated system, but one that was easy to use with multiple users, and a system to replace our manual cash management process and generating thank you/donor letters.
Every record and field we could think of came with the basic product without a lot of customization needed.
Very responsive via email to any question we have had.
Easy transition of data, quick searches, easy to change fields or flags.
Initial cost was high, but annual fee is moderate.
Ask a lot of questions to make sure DPO tools match your needs. Also, we started with under 5,000 records but before we even transitioned, we had gone over 5,000 which was an additional cost.
Adam from Friends of the Arava Institute
Date: April 2013
Our organization is a small non-for-profit, and DonorPerfect has done a fantastic job in helping us organize our data and making our data much more accessible. The system is incredibly easy to use and fantastic for exporting data. Furthermore, the best part of Donor Perfect is the support team. We recently completed a very complicated upload to our account and we were worried not all the data would be imported correctly. Our worries were completely unfounded, and through the help of specifically Allison and Paula this upload went flawlessly. I would recommend DonorPerfect to any small business who is interested in having the ability to work with their fundraising data.
Melissa from The Ahrens Foundation
Date: April 2013
We have been a DonorPerfect user for the last 7 years and have been extremely happy. I am very impressed with the many things this software can do for non-profits. We are a unique private family foundation that does back office support services for about 20+ local non-profits. We assist with fundraising, tracking donations, financial reporting etc. Before we started using DP we were using excel spreadsheets, which was not effective or efficient. DonorPerfect has made life much eaiser since we have started using it. It's also nice to have the confidence that donor records are accurate. We recently just switched over to DonorPerfect Online and I will say that the transition was very quick and smooth, with no disruption at all to our users. The software has so much to offer and the folks at DonorPerfect are always working to make things more effective and user friendly. I am so impressed with the customer service team and their knowledge. They are always willing to help us with our business needs. A huge thank you to Paula Burns (Client Account Manager) and her team for going above and beyond!
Cindy from Society for the Increase of the Ministry
Date: February 2013
We are a very small non-profit organization. Previous to DonorPerfect Online, we were using Access for many years, but it wasn't providing what we needed. When I was asked by the Executive Director to evaluate fundraising software programs, I evaluated three, including DonorPerfect. Working with Matt Wismer, he quickly identified what we were looking for. Matt was instrumental in my recommending to our organization that we proceed with DonorPerfect.
We've been a DonorPerfect Online customer since June 2012. From the very beginning all of the DP personnel that I have worked with have been friendly, easy to work with and very helpful. They all made the transition very comfortable for me.
I continue to have questions and need assistance, but support is only a phone call away. Customer Service is extremely important to me. Everyone that I have dealt with at DP have answered my questions, guided me in the right direction and demonstrated patience with my limited abilities, which I so appreciate. I am quickly becoming a DP Online expert!
The benefits include being able to extract reports needed by the Executive Director in a timely manner. I was a little concerned about the filters because it seemed I wasn't able to acquire the correct information. But they have solved that issue by creating a much easier way to filter the information needed. They listen when their customers express issues and take the appropriate steps to implement solutions. I so enjoy working with a company that takes their customer's concerns into account and then creates user friendly solutions.
Thank you DonorPerfect for making my job easier! I highly recommend DonorPerfect!
Cynthia from National Gaucher Foundation
Date: February 2013
We have been very happy with DonorPerfect since we first started using it over five years ago. We are a small non-profit that was keeping track of our donors in an Excel spreadsheet. Our implementation went incredibly smoothly and we quickly and easily learned how to work within the DonorPerfect Online (DPO) database to get the maximum results from it. The customer support has been fantastic, both in the initial mapping out of our database to ongoing support whenever we need to pull a report or do a mass mailing.
DonorPerfect Online has made it easier for us to everything. I can't imagine functioning without it.
Regie from Carrier Clinic
Date: February 2013
When I joined the Fund Development team at my employer, Donor Perfect was in place here but no one was using it. I was stepping into a brand new role and there was no one here to train me. Part of my job description was to learn Donor Perfect and to grow the database. In my former job, I was familiar with Microsoft Access and Blackbaud's E-Tapestry, but I would not say that computers are my strong suit.
I found Donor Perfect pretty easy to learn. I used the manual and pre-recorded webinars to learn the basics. I also had a one-day private training at Softerward in PA. This was most helpful and I would strongly recommend it!
It's been just over 10 months and I still get stumped from time to time, especially when it comes to using reports to extract the information I need, but I am feeling confident about my progress and I have been able to generate the reports my boss asks me for. The staff at Softerware is always willing to help. They are friendly and very knowledgeable about their product. Some even follow up with emails.
We also use Donor Pages for planning our organization's Walk event. Here, we find the website somewhat cumbersome.
Overall, I would give Softerware and Donor Perfect a very good rating. Being someone who doesn't consider herself computer saavy and who learns best with proper training, I have been able to master what I need to know to get by. The program is straightforward and intuitive. I would recommend you try it.
Katie from Mental Health Association
Date: February 2013
While searching for fundraising software, we researched what other organizations were using. We checked with the hospitals and colleges and asked several foundations what they were using. We found that the costs were far more than our organzation could afford and the training for the software could take weeks or longer. As we continued to look for something to suit our needs, we checked into DonorPerfect.
The Softerware team helped us understand what the software was able to do and they customized it to our needs. It was available for our use within weeks and we are able to make custom changes to the screens as needed.
Prior to DonorPerfect, our fundraising database was an Excel spreadsheet. (Well...actually it was more like 35 spreadsheets.) The team at DonorPerfect helped me set up the information for smooth merge into DonorPerfect and as I wanted to make global changes to the software, I was able to learn how to do it myself.
Anytime I need support, it is just a phone call or email away. As time goes on and I need less support, DonorPerfect gives me the opportunity to pay less and choose the type of support I want. Friendly, professional and knowledgeable staff contine to make DonorPerfect my choice for fundraising software.
Jodie from Somebody Cares America
Date: February 2013
Somebody Cares America is a Christian based non-profit that mobilizes a large network of churches and organizations across the country to work together in disaster response, compassion ministry, and prayer initiatives.
The partnership between Donor Perfect and Constant Contact makes it easy for our small staff to maintain our records and communicate quickly with a variety of constituents without extra work. Donor Perfect was easy to learn, is responsive to user suggestions for improvement, and is web-based so we can access the info we need no matter where we may be working. If you need Constituent Management Software I recommend it.
Karen from New Avenues to Independence, Inc.
Date: January 2013
DonorPerfect Fundraising Software support team is incredible! When I was a novice, DonorPerfect set up regular conference calls to address my questions and help modify the spreadsheets to fit the data collection needs of our agency. Even today, the support team is just a phone call or email away... and their timely and thorough responses are much appreciated!
Victoria from United Church of Christ Homes
Date: January 2013
I've been using Donor Perfect for almost 10 years and have found it to be one of the most user-friendly fund raising software available. Before using Donor Perfect my organization used a dinosaur of a fund raising software and it took multiple steps and entrees to produce one result. I visited two other sites that had Donor Perfect prior to purchasing it for our organization. With Donor Perfect, it is very easy to add gifts, process batches, and run reports.
The folks at Donor Perfect helped to make the conversion from our old software to Donor Perfect very smooth and customer support was extremely helpful the few times I've had to use them. Using Donor Perfect Online makes it even easier for both the user and customer support to resolve any issue that may arise.
In addition to the user friendly screen tabs and ease of processing gifts, I think the reports that are offered with this system meet the varied needs of many fund raisers. From the Memorial/Tribute reports that can be easily printed for Annual Reports to the Analysis reports for data collecting and fund comparisons, Donor Perfect offers reports that are relevant to the fund raiser.
Another thing that I like about Donor Perfect is that they survey their clients to find out what features are working or not working and then actually listen and add features based on client wants and desires.
I know many organizations that utilize Donor Perfect and I would highly recommend it for a Development/fund raising office.
Brittany from The Athenaeum of Philadelphia
Date: October 2012
The Athenaeum of Philadelphia is a non-profit, members-supported library with roughly 1500 donors in our DonorPerfect system. DonorPerfect is just right for the size of our organization, and for keeping track of not only members' annual dues and gifts, but also grants and other funding. I learned DonorPerfect a year and a half ago and was able to catch on quickly thanks, mostly, to the online webinars. They are truly helpful. I have attended the Reports and Listings seminar in Philadelphia as well, where I gained more of an understanding on how many different types of listings you could make. We use these for different financial reports, for board meetings, for gaining more members, and just to better understand our donor demographics. I would definitely recommend DonorPerfect to other institutions like The Athenaeum.
Rachelle from Kidney Foundation of Northwest Ohio
Date: October 2012
I had never used Donor Perfect before I started working at the Kidney Foundation of Northwest Ohio. Donor Perfect was easy to learn. The customer service is always great. They are friendly and very helpful. If I need to do (learn) something new, they always walk me through it. All my issues have always been resolved.
Cheryl from Kerry's Place Autism Services
Date: October 2012
At Kerry's Place Autism Services, we use DonorPerfect and have been for several years. I am new to my job and new to DonorPerfect. However, it's ease of use made it easy for me to learn the software and pick up on it's functionality really quickly.
Currently, we use version 10.55. The upgrade to this was simple and the customer support was amazing. We really enjoy DonorPerfect because of all the reports we can generate and the various details it allows us to input. DonorPerfect has allowed us to create fundraising goals and strategies.
The customer care is incredible - the staff are very quick at responding to emails. When I send them a lot of questions in an email, they sometimes call me back instead to chat about my questions/inquiries.
Todd from Kingdom Building Ministries
Date: September 2012
Our ministry has about 20,000 active donor accounts. We were looking for a cloud based solution that would allow us to move completely away from our servers and reduce our IT costs. Donor Perfect fully fit what we were looking for and more.
We are now fully cloud based for all of our donor information, giving, our retail store, social fundraising, integrated EFT and credit card giving. Donor Perfects team has helped us every step of the way. They helped us design our new system and then migrated all of our 20,000+ constituents from our old system. They have even set up our retail shop and our social fundraising portals.
I have worked in IT for over 20 years (with Fortune 500 companies) and have not seen before the level of service, support and vision that Donor Perfect brings to our team. I am excited about the future with Donor Perfect.
Mary from Transitions
Date: July 2012
We are a small non-profit organization working to end poverty and homelessness for women & children in our community. In 2007 we were using a database that was older and out of date; the company hadn't been able to afford updates and support for a few years. We lost 4 months of data that had to be reentered once, and could never backup.
Fixing these problems would have cost us as much as switching to DonorPerfect, so we went with the installed version. DonorPerfect is a much easier, user-friendly system and it can also be easily customized.
Although it was challenging to design the various codes, design the database and clean up all the data for transfer, the actual implementation was quick. I would say it took about 4 months on our end, talking to their design team. Once the software was in place, the webinars were essential to learn the basics, in addition to the manual.
We mostly email for support, unless it is urgent. The support team can log into our computers, which makes it easy to show them any issues. The only reason I don't give top stars is because we are on the west coast and they are on the east coast so we lose some time for responses. If I email something at the end of the week we usually don't get a response until the next week, for example.
Courtney from Hereditary Neuropathy Foundation
Date: July 2012
As a new employee to the non-profit field I can't say enough great things about DonorPerfect. The customer support they provide goes over and beyond. Whether I send an email or pick up the phone they are always there to answer. In addition to the exceptional customer support, the software is extremely user-friendly.
I have benefited from this system because it organizes all my contacts. I can track both individual donors and groups of donors. One feature I really like is that I can pull codes for all credit card transaction every month and quickly match them to donations.
I wouldn't hesitate to recommend this software.