DonorPerfect

RATING:

4.5

(1052)

About DonorPerfect

DonorPerfect is a comprehensive fundraising software solution that offers everything nonprofits need to grow and thrive. Fundraisers can use it to manage gifts, donor relationships, communications, receipting, and other initiatives from a single system. DonorPerfect is especially tuned to your monthly giving success. Dashboard analytics and reporting provide insight into what drives donations, and organizations can send personalized email communications through Constant Contact to donors and supporters. Integrated online forms automatically enter gift information into the donor database, and it can accept and process recurring donations through digital wallets, including PayPal and Venmo. Development professionals can use DonorPerfect to track information about donor...

Awards and Recognition

FrontRunner 2024
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DonorPerfect Dashboard keeps all the information you need right at your fingertips.

DonorPerfect Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for DonorPerfect

1 - 5 of 956 Reviews

Terri

51 - 200 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2021

Best Value for the Money

User Profile

Brett

Verified reviewer

Fund-Raising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

DonorPerfect for the Smaller Non-Profit

I highly, highly recommend, DonorPerfect, and am currently attempting to have my present employer switch to it from a far less intuitive donor database. I honestly cannot sing the praises of DonorPerfect enough. It is a donor database designed by fundraisers, who continuously accept input from other fundraisers.

PROS

There is so much to love about DonorPerfect. After 10 years in professional fundraising, working with everything from the most-known donor database to numerous smaller ones, DonorPerfect really is perfect. It's extremely intuitive, and extremely customisable. During my training, I was actually jumping ahead of my trainer, and ended up not using a full two hours of the training DonorPerfect provides. Furthermore, I was able to quickly and easily train others on how to use the database.

CONS

There was one quirk around using Tab, where it would skip a field near the top of the main Constituent page, then jump back up to it. I never did figure out how to work around that issue.

Vendor Response

Thank you Brett for the awesome review of DonorPerfect. I am glad to hear how easy you found the system to learn. The Technical Support Department is available to assist with any questions you may have when working in the system. Please reach out to them about they issue you are experiencing when using the Tab key. Regards, Ellen Molon, Client Relations Specialist

Replied November 2018

Michael

Mental Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

An Indispensable Tool

I use DonorPerfect every day to generate reports, record donations, create thank-you letters, and collect online donations. In short, I'm a big fan.

PROS

The longer you use it, the more valuable it becomes. While it was an essential resource the first year we deployed it, after 6 years it provides an historical record that we can use in so many ways

CONS

I still find some of the online donation and ticket forms very clunky. And I wish DP could accommodate team-based peer-to-peer fundraising.

Reason for choosing DonorPerfect

It did everything I wanted it to do, and it merged well with Microsoft Word. I did not want to have some proprietary Word Processing program kicking out the donor letters.

Reasons for switching to DonorPerfect

Gift Works was clunky and not the least intuitive.

Sharine

Religious Institutions, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed July 2021

Good Foundation, Could Use More on the Development Side

I like DonorPerfect and I'm glad we decided to go with them last year. We are going to review the price and time efficiency as we near the renewal date to see if we will continue. So far it's still better than using nothing, which is where we were before.

PROS

*Excellent training and onboarding phase *Large library of reports *"Voting" feature in the knowledge base *Lightening-fast support, even on the Payment Processing Gateway side. EXCELLENT service on the Gateway!

CONS

*Entirely too much clicking for people who know data entry *Seemingly standard features on any webform like "select all" or "clear all" are not available *Customers required to go into settings to modify defaults that should automatically be default if the developers consider people who do data entry. Example I'm thinking of is the use of the "TAB" key on the keyboard. It should logically go from first name to last name, to address, etc. It didn't so I had to place a ticket to change it in the settings. There could stand to be more thought on the development side, possibly pull in more people who are users and let them test-drive and give feedback before releasing it.

Reason for choosing DonorPerfect

It boiled down to Keela vs. DonorPerfect and the critical difference by the time we got to that stage was we wanted to expand donor options to pay besides PayPal. DonorPerfect offered ACH as well so we went with them.

Nancy

Religious Institutions, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2023

Easy to use, not a steep learning curve - take advantage of all the onboarding training

Donor Perfect is a huge improvement over our last CRM - seems to fit our organization very well.

PROS

Reporting - being able to create my own reports specific to our organizations unique needs

CONS

Dashboard and header - not being able to choose our own definition of lapsed donor - or have a donor marked deceased on the header, or do not contact. Sometimes smart actions don't work like I think they should. With support, sometimes we get an awesome person, sometimes they can't help. I wish there was an easier way to pull a report showing the linked records - same with a report showing all addressed belonging to a person.

Reasons for switching to DonorPerfect

It wasn't being updated, antiquated in some ways, lack of ability to create custom reports