DonorPerfect Fundraising Software


 

DonorPerfect’s fundraising growth platform for nonprofit organizations of all sizes. The core customer relationship management (CRM) system can support fundraising and donor management initiatives like online fundraising, donor engagement, fundraising events, donor retention and more.

DonorPerfect enables users to manage donations, contacts, receipting, reporting, email and fundraising initiatives from the same system. Users can also track information about donors, prospects, volunteers, staff and other constituents.

DonorPerfect can handle integrated payment processing as well as email and mobile marketing supported by customizable reporting.

 

DonorPerfect Fundraising Software - Key performance indicators
 
  • DonorPerfect Fundraising Software - Key performance indicators
    Key performance indicators
  • DonorPerfect Fundraising Software - Main screen
    Main screen
  • DonorPerfect Fundraising Software - Constituent contact information
    Constituent contact information
  • DonorPerfect Fundraising Software - Integrated online donation forms
    Integrated online donation forms
  • DonorPerfect Fundraising Software - Mobile pay
    Mobile pay
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

181 Reviews of DonorPerfect Fundraising Software

 

Start your review of DonorPerfect Fundraising Software

Click to start
http://www.softwareadvice.com/nonprofit/donorperfect-review/
Software Advice Reviews (90)
More Reviews (91)

Showing 1-20 of 90

Tony from Lambda Literary Foundation
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

DonorPerfect is an overly-complicated mess

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would NOT recommend DonorPerfect. It's difficult to use and expensive.

Pros

It does all the things you may be looking for in donor management such as donor records, reporting and more (the problem is figuring out how to use it)

Cons

There are 75 ways to do the same thing which makes it very user UN-friendly and impossible to remember how to do the most basic reports

 
 

Colleen from Our Mother of Consolation Parish School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Good so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far, I've been please with Donor Perfect, although I haven't had time with the end of the school year to adequately play with the system - I'm hoping to do that this summer.

Pros

Great customer support, pretty intuitive interface. Seems like a good fit for my small school. Glad we made the investment

Cons

Nothing so far - have only had it a few weeks and am working through implementation. Has been time consuming thus far, but I haven't had dedicated time to give to it.

 
 

Jennifer from Camp Fire Northwest Ohio Council
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very helpful after the set up is done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have had a wonderful experience with the customer support. The online learning and community has been very helpful in the set up.

Cons

Initial set up is not as easy as promised. I am still working on getting all the code set up and connected to the other programs.

 
 

Tom from One World Institute
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Cost our charity in hacked charges. I had to pay out of pocket. Raise funds? It cost me.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

And after I asked them to stop, they continued to charge me and refuse to refund my monthly fees.

Pros

Stay away. First, their system did not identify stolen credit cards that were processed by them. Then they continued to charge me monthly for 15 months after I told them to stop our participation. And finally, they did not refund these monthly charges.

Cons

There is a flaw in the system that allowed stolen credit card information to pass through. I observed little interest on their part in fixing their shortcomings.

  Response: Kasandra , SofterWare, Inc.

Date: June 2017

June 2017

 

Tom, we're sorry to hear you were not satisfied with DonorPerfect. We reached out to you to get the required information to conduct an investigation into your claim of credit card fraud, but we did not hear back from you. Our own investigation revealed mostly successful processing transactions. The only exceptions were credit card "declines", which were fails by the issuing bank of the credit card, and one invalid account. We did not see any indication of processing being attempted with known, stolen credit card numbers. Plus, our payment processing team received no calls or emails regarding any payment processing issues. As a goodwill gesture, we offered you a partial refund, but it was refused. We are committed to our clients complete satisfaction, and our team stands ready to discuss your situation at any time. Please call our client relations team at 800-220-3537.

 
 

Jen from The Dragonfly House Children's Advocacy Center
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Versatile Donor Management System at a great price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall very happy with DonorPerfect...I was able to integrate old data with some time and little headache involved! Implementation Specialists are very helpful!

Pros

1.Lots of bells and whistles...plenty of great reports to choose from
2. Excellent tutorials and webinars to learn more about this powerful system

Cons

1. some necessary programs are add ons per month with the smaller package (Event management, Quickbooks, custom forms)
2. You really need to spend alot of time learning what this CRM can do...alot to learn

 
 

Amy from Xperitas
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Robust Software for a Reasonable Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I don't think you can beat Donor Perfect for the features at this price point.

Pros

The ability to integrate the payment system and Constant Contact with DPO and the fabulous customer support. There is always a real person available to walk me through whatever I am trying to do.

Cons

I would like to have more donor information on one page rather than having the record exist on many pages.

 
 

Diana from Wellspring Counseling
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I did not think that it was a functional software to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Donor Perfect has great support system. I was able to contact customer support at any time I had an issue.

Cons

The system is not very user friendly. It could benefit from a better interface for donor relationship.

 
 

Rouslana from Redwood City Library Foundation
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Complicated, hard to learn, takes long time to bring anybody up to speed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Making software changes without informing your users is not a good practice. Take us additional time to figure things out.

Pros

Can provide analytics once you learn how to use it. Linking Quickbooks and Donor Perfect should be a good option to use.

Cons

Learning curve is longer that non-profit can afford. Interface is not easy to use. Converting data into simple Excel took us 3 people and 2 hours.

 
 

Letwine from CFYL
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Very Helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer Service is A1! If you have any questions, hold time is less than 2 minutes each time. Looks hard to learn but very simple.

Cons

There should be a filter to prevent the duplicate of contacts. Some of our donors can be found up to 3 times.

 
 

Rob from Whiterock Conservancy
Specialty: Environmental
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Don't anticipate being able to quickly search for data

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Data is saved...not always available for retrieval though. The system needs to be overhauled for routine use.

Pros

Records are maintained for detailed analysis with detailed export possible for analysis.

Cons

Records cannot be efficiently retrieved from the system in any sort of timely search. Greater effort needs to be placed on ease of use.

 
 

Andrea from Colorado I Have a Dream Foundation
Specialty: K-12 Education
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Everything you need in a nonprofit CRM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We looked at tons of donor management systems and Donor Perfect was the absolute best across the board for price, usability, features, functionality, etc. They provide so much step-by-step support, tutorials, and videos to answer any questions. Plus the address verification services was phenomenal.

Cons

Honestly hard to think of anything - I was going to say more flexibility on the different packages, but DP allows you to add "buckets" of records or other features to keep pricing and options flexible!

 
 

Amelia from Arden Wood, Inc.
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Donor Perfect is excellent and easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I really do recommend this software to other non-profits.

Pros

I love the customer support, the ease of use, the donation report capacities and integration with constant contact.

Cons

It's a little expensive compared to other software companies I've seen. However, donor perfect is so great that we are willing to pay the higher price.

 
 

Kamran from Mesquite Islamic Center
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Using DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall the software is very user friendly. Especially they always send you an email of the steps to accomplish a certain task if you were with etch support. This is very nice.

Pros

Very good software with all sorts of donation combinations can be entered and applied to. Tech support is simple AWESOME! Another good thing is ease of import and export from excel is easy. The interface is nice. Their search for donor information in your database is awesome!

Cons

The filters are cumbersome compared to salesforce and inputs I read from other users that have used different software. They need to simply the filters by making the logic more understandable. Sometimes I know how to write the logic but get stuck on how to implement it in DP.

 
 

Lindsay from OC Music and Dance
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Difficult to Get Started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think that DonorPerfect provides a lot of possibilities to non-profits for donation collection, however, being completely new to this type of software, I am quite disappointed by the lack of customer service and training in helping a new entity get going. Instead of providing customer service, I was pretty much just told to purchase training. I'm sure that training would be very helpful if we utilized more of the add ons (expensive) of DonorPerfect, but for a basic version of DonorPerfect, we do not want to spend the ridiculous price for training. I feel like as a new user, initial training should be complimentary. I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Pros

I do like how clean DonorPerfect looks and I do appreciate the chat option, even though they often refer me to phone support.

Cons

Lack of helpful customer service. Instead of showing me how to do things, customer service often just does it for me. All the additional options are quite expensive and training is outrageous.

 
 

Sarah from The Quad Preparatory School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Easy to Use But Beware Hidden Fees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After reviewing many different donation software, my non-profit chose DonorPerfect for the customer support and friendly interface. DonorPerfect stuck out as one of the more intuitive software platforms out there. Although we love the product and have no regrets going with DonorPerfect, we wish we knew about some of the hidden fees such as the fact that the add-ons (Constant Contact compatibility as well as the automated email service) are extra. We also did not know that we had to pay more once we reached a certain number of entries. We opted for the unlimited help chat feature which has been a lifesaver. Inputting our existing data was easy and there was always someone available to answer my questions.

Pros

Easy to use, friendly interface, unlimited help chat feature

Cons

hidden costs

 
 

Jennifer from Gathering Pointe
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software was easy to use once the initial upload of data was complete.

Pros

Easy to navigate, reporting on virtually anything available, lots of fields to keep valuable data

Cons

Uploading of data from other software was difficult and created duplicate or incomplete records

 
 

Jodie from LiFT Academy
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great support..definitely recommend the support package

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Donor Perfect has fit our organizational needs very well. We started implementation in September and it was very easy to upload our data. The free webinars were very helpful in the beginning, but the best thing is the "support" package that is an add on service. There are a lot of capabilities to the system that we have not explored yet, but I am confident that it will meet our growth needs. I love the fact that the reporting can be very simple or as complex, (using the data fields) as you want it to be.

Pros

Instant support via the telephone from 8am to 8pm EST
Wait time for support is minimal
Reporting capabilities

Cons

none discovered so far

 
 

Linda from Mother of Providence Regional Catholic School
Specialty: K-12 Education
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

DonorPerfect Software is a great value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We purchased DonorPerfect software to keep track of our donors. We were previously trying to piece together donor information using our auction event software. DonorPerfect puts all constituents and gifts in one place and the reporting has been great!

Pros

Great reporting capabilities, makes donor tracking easier. We have not used the email and mail merge capabilities but are looking forward to using that for our next Annual Appeal. Tracking donor open contact items and other action items keeps us on top of who we need to reach out to.

Cons

We don't use constant contact and would love to be able to integrate MailChimp into our DP software. Right now, you can only integrate Constant Contact.

 
 

Dave from Tree of Lives
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Tree of Lives DP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We transitioned from E-Tapestry to DonorPerfect because we are an all volunteer organization and needed a software with easy-to-use functionality for our board and volunteers. DonorPerfect has provided exactly what we need.

Pros

Easy to learn, easy to navigate, full functionality with basic package and customer service is absolutely awesome!

Cons

Training is not very in-depth. You will need to spend a lot of time in the very beginning learning the product and using support to help work the bugs out.

Advice to Others

It's worthwhile to purchase a few extra hours of training beyond what's offered at the time of going live.

 
 

Wendy from Hope Happens
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Donor (almost) Perfect

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I really like that it is super user friendly! It is very easy to navigate through and to run reports.

Pros

user friendly
easy to navigate
easy to get help

 
 
 
Write a Review
Showing 1-20 of 91

Krishna from Judeo-Christian Outreach Center
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

My overall experience has been positive and Customer Support has always been helpful when I call.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I am able to customize my reports to get the exact data I need. I also appreciate that Customer Support will send me detailed instructions on how to run reports after I contact them.

Cons

Sometimes the search feature doesn't produce what I'm looking for, otherwise I am happy with this software.

Source: Capterra
 

Wendy from Dolphin Research Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Very Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and update information ... calculates hours to make it easier for review.

Pros

There are not changes being made constantly to the software or process of how to enter information. So many times in the past I would just start understanding what I was doing and the software would be updated or changed and I would be back at square one. It seems you knew what we needed and how to handle that right from the start.

Cons

In the capacity I use the system I have no complaints. It wasn't very hard to learn and I love that everything for a new individual can be entered all on one screen. The more I learn about Donor Perfect the easier it becomes to use !!

Source: Capterra
 

Alta from The Foundation for OKCPS
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

DonorPerfect is an amazing product! We love how easy, yet robust the it is!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like how it is intuitive, but also has extremely powerful. You can use it as a database, but you can use it for reporting and analytics as well.

Cons

My least favorite thing would be that there is so much to learn. I think as an organization we are not utilizing the software to its full potential.

Source: Capterra
 

Rebekah from Arlington Life Shelter
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Makes my job easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

better flow for the needs we have

Pros

Ease of use - I'm able to train other staff members to use without much problem due to the easy to understand functions
Customer Support - The customer support team has been wonderful each time I have called with a question, I have my answer quickly, I never wait long to speak with anyone, and they always follow up with an email with how to do what you just learned.

Cons

I wish that there was a feature to look up other individuals connected with a constituent. For instance, if there is a spouse or an employee you were trying to look up connected with a record, you can't search for them currently if you don't know the name of the record holder.

Source: Capterra
 

Laura from Blessed Sacrament Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We think Donor Perfect has the best price and quality of product for our small nonprofit.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We actually had no previous donor software, so Donor Perfect was a perfect place to start.

Pros

The pricing options are very good. The service has been excellent. Love Live Chat. We found the ease of creating an "export to file" report a plus. Video instructions were very helpful to us as we started from 'scratch' and had to import some constituent lists. There is a great selection of record fields which will prove to be helpful in tracking our donors.

Cons

I have not run across anything to dislike except maybe the knowledge base has not been as helpful for me, at least, as the live chat or other support tracks.

Source: Capterra
 

Mansoor from United Muslim Relief
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Started a new job and they are using Donorperfect, I really like the basicness of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

cloud base and great support. It was built for fundraising so covers the basic of what is needed for fundraising

Cons

reporting is pretty basic and its does not let you build comprehensive reports. They are selling an add on, so I am not sure if that would make reports better.

Source: Capterra
 

David from IF Creative
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Advanced CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is in credible CRM and donation management software but beware it really does require a full-time database administrator to keep the records clean and well organized . There is definitely a learning curve with the software as with most that give you a lot of great data . Donor perfect is an excellent choice in comparison to razors edge and a definite upgrade from other programs such as each etapestry.

Source: Capterra
 

M from Ukrainian Shumka Dancers

January 2017

January 2017

Product hype is great, customer service is dismal

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Our organization signed up, paid the fee and worked with our implementation lead sending in our data. 10 weeks has passed without response to our request for follow up, setup and timelines for data conversion. VERY disappointed. Not even a courtesy call to advise what the hold up is.

Source: Capterra
 

Kayla-Jo from Las Vegas Philharmonic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Donor Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My non-profit could not exist without DonorPerfect especially the ease of reports in provides us each time.

Source: Capterra
 

James from Self-employed

December 2016

December 2016

Very robust software for non-profits that could be a little easier to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is very robust. It has plenty of features packed in, including financial reports, emailing donors, notes, demographics, exports, and some webhooks for software integrations. I've found that it is a little less inviting than I'd like it to be. The different functionalities that it provides and the user interface could use some help.

Source: Capterra
 

Naomi from Mighty Writers
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

DonorPerfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used other systems and think that DonorPerfect is my favorite. It can do everything you need it to do including sophisticated reporting. It's quick and easy and everything can be easily exported. The customer service is the best! Both by chat or phone they can help you do everything you can't figure out how to do on your own. Their training is also really worthwhile. I've used several Blackbaud products, and I'd choose DonorPerfect over them, especially because it costs less but you don't lose anything.

Pros

Easy to use and great customer service

Source: Capterra
 

Cindy from Restoration Place Counseling

December 2016

December 2016

Donor Perfect for Nonprofits

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use this to track all of our donors and giving. It has been very helpful but I would like a way to learn it more fully so that we know we are getting all benefits from it.

Source: Capterra
 

Lia from ArtStarts
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

An average rating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been working with Donorperfect again for about 4 months after not using it for a year. I am rating it average as I do think while it is good value for the money I do not think that it is as user friendly and intuitive as I would hope. I find the income tax receipting process a bit complicated, as is the development of customized reports. I do like that the information is stored in Canada, and that we are charged in Canadian dollars.

Pros

The price. That it is a Canadian company with information housed in Canada

Cons

Not as user friendly and intuitive as I would like

Advice to Others

Weblink is not as easy to use as I would have hoped. Some duplication always seems to occur.

Source: Capterra
 

Cara from ACCHS
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Donor Perfect is the perfect donor management software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use Donor Perfect to manage our donors and alumni giving. We have also used several of their partner products and we couldn't be happier. As a bonus they have one of the best user conferences in the industry. Once a year they host a hands on conference that gives practical solutions to common fundraising issues. Whether you are an experienced fundraiser or just starting out you will love the many solutions DonorPerfect and their partners offer.

Pros

Donor Perfect has the best customer support in the industry. In addition, they have partnerships with various other product providers that make integration easy. I wouldn't use any donor management system.

Cons

Would like a way to manage alumni better, we are a school and like many donor management packages we are forced to treat alumni like donors.

Advice to Others

Make sure when you are looking at the product you look at the various options available like Weblink and DP Payment Processing.

Source: Capterra
 

Valerie from Sanger Education Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Donor Perfect is Donor ease!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Donor Perfect as our donor database since 2009 and have been extremely pleased with the ease of use. The best part is that as we have grown and developed the software and donor tracking methods have grown right along with us. As we have identified new needs for tracking donors, identified new donor methods to make online donations, growing and/or modifying donor touches, Donor Perfect has been right there with us. Their customer service is timely and efficient. Their sales individuals are extremely helpful often suggesting tools that we had overlooked or really did not understand the scope of what was available to meet our needs. Overall, for any non profit regardless of size, status of development, scope of programs, Donor Perfect software and Donor Perfect Products has meet and often excels our expectations.

Pros

The true ease of using the product and the customer service

Cons

There is so much the product can do that we know we do not have a full grasp of its capacity yet. Training can be expensive.

Advice to Others

Loving the ability to participate in webinars. Especially the free ones that explain changes, updates or options.

Source: Capterra
 

Jack from Women's Resource Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Think twice before conversion

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were using Access and switched to Donor Perfect. There was no conversion support to walk me thru how Access compares to Donor Perfect. We have no down time as donations needed to be posted in the system. Our training was scheduled one month after conversion, leaving me to call support for guidance. And, we paid extra for training! We have a simple format, and I just needed the basics. I'm not sure of the value gained as I continue to loss productivity by constantly searching for a solution.

Pros

It has a lot of functionality, I wish I knew how to use it...

Cons

No immediate support during conversion.

Source: Capterra
 

Kelli from WTLW Television
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Donor Perfect On Line is a great program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We changed over to Donor Perfect about 6 years ago. Having Donor Perfect as a web based program has been very valuable to us. Any of us that work with Donor Perfect can log into the system without having to remote into our computer at work. We have people of various computer abilities working in Donor Perfect, and the person with the lowest ability didn't have trouble learning the daily functions of entering gifts. I manage the automatic giving, and as long as I put the data in correctly the feature works well. I can set up my automatic giving to happen on a day when I am not here. The preview feature lets me be sure that all of my donors are included in the batch before I run the batch. I came into managing the automatic giving in Donor Perfect with no Donor Perfect experience. I was able to watch some videos and get up and going with no training - just a few calls to tech support when I entered data incorrectly. :)

Pros

On line access, ease of use, technical support.

Cons

No negative comments.

Advice to Others

Take the time to watch the training videos, and when doing the automatic giving (EFT) take the time to think thru how you want these to run so you set them up right the first time.

Source: Capterra
 

Elizabeth from Learning Together

November 2016

November 2016

DonorPerfect Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using DonorPerfect at our nonprofit for several years now. We migrated our donor database (I believe from an internal system without a lot of features) 6-8 years ago, and we have been updating and cleaning up our data a lot easier ever since then. Similar to many nonprofits, we have had quite a few different people work in the database. As you know, that can create lots of problems! Luckily, DonorPerfect is one of the easier systems to teach and learn, so we have been able to minimize and even bypass many of the issues of having multiple users.

Source: Capterra
 

Marla from The Auxiliary - Jewish General Hospital
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Extremely happy with DPO

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been using DPO for 10 years and I am extremely happy with the program. It has really made my working life much easier. The payment processing is very quick and easy as well as the "Split Gift" function. I have a very large database so having the ability to enter as much information in each gift is a big bonus to me. The support of the phone staff is wonderful. They are very friendly and always solve any problem that I have. I highly recommend purchasing this program.

Pros

Extremely user friendly.

Cons

Nothing.

Source: Capterra
 

Sarah from WGRC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Excellent Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We wanted to move our donors out of our QuickBooks database to have more flexibility with reporting. It definitely has made tracking our donors easier.

Pros

User friendly; can access information that is helpful in tracking what our donors are doing. Have had very helpful Tech support with quick response times.

Cons

Almost too many features and I sometimes wonder if I am utilizing it as well as I could!

Source: Capterra
 
 
Write a Review