DonorSnap offers a comprehensive donor management system that is both user-friendly and cost-effective. It is a great fit for nonprofits frustrated with tracking donors with messy spreadsheets or simplistic homegrown databases, because it provides the features nonprofits need in a solution that is extremely easy to learn.
DonorSnap not only centralizes donors, volunteers and members in a single solution, it also offers robust reporting, simple import and export capabilities, calendar reminders and email marketing through integration with Constant Contact. The pricing of the solution is based on the size of the database, not the number of users, making it an affordable option even for small nonprofits.
DonorSnap is entirely web-based, so nonprofits are not tied to managing donors from the single office computer that houses the database; DonorSnap can be accessed from any computer with Internet access.
What we really like about DonorSnap is the high level of customization. Users have the ability to add custom fields to any area of the database and can set up data tracking specific to the unique needs of the organization. While it was developed with the small nonprofit in mind, DonorSnap is fully capable of handling databases with more than 100,000 contacts.
The system's tickler calendar reminder system and its notes system schedule and track every interaction with a donor and with the powerful query feature, users can quickly and easily target specific donor groups and then use the integration with Constant Contact to send mass emails or acknowledgement letters.
By streamlining donor, member and volunteer management, DonorSnap empowers nonprofits to focus on their people and their mission.
Alice from TennGreen
Remote access (although not mobile); Low cost compared to other products.
We purchased DonorSnap, but from the half-hour of the first training, I regretted the purchase. There were many more "No, you can't do that"s in the training than I expected knowing that it is a low-budget database, and reports promised during sales pitches were not available once the contract was signed. In one instance, when I recommended a work-around for pulling reports that show gifts AND pledges, I was rudely instructed that "a decision like that would have to go to the ~board~"... ?
The fact that you cannot call a number to talk to a person frustrates me; you have to send an email and they will reply to you within four hours during business hours. They were unable to provide very basic reports (such as, gifts and pledges between x and y dates by persons/households with a specific attribute--because why on earth would you want to know what your board members have contributed within a year); unable to handle soft credits; unable to sync ticklers and interactions. This is far too simplistic to be of any use; I regret the purchase and, within three weeks, was searching again for a new database.
Seek out reporting features that are real-world required--pulling multiple reports and heavily relying on excel is unproductive and goes against the purpose of a donor database.
Luke from Alpine Theatre Project
Specialty: Arts & Cultural
It's easy to setup and has a lot of great features. The customer service was excellent.
It lacks some of the more robust features of a higher-end system.
For small nonprofits, DonorSnap is a great system. It's inexpensive, and easy to use.
Dru from Arrow Education Foundation
Specialty: Philanthropic Foundations
DonorSnap is a small company that gives big service! I really appreciate that I can ask for help and receive a response in a timely fashion (usually within just a couple of hours or sooner). One of the reasons we went with DonorSnap was because they offered a lot of what larger companies offered, but at far less the cost. While they didn't have all the bells and whistles, they didn't pretend to either. We needed something easy to operate. I love that the screens all work basically the same. You don't have to remember how things work from screen to screen. The reporting system encompasses every data field (theirs or our customized fields) and is a breeze to utilize. They advertised "no hidden costs" and after 3 years, that's still true. I've sat in on numerous free webinars that have all been timely within the fiscal year and presented in a concise manner. I like the 20 minute specific lesson experience led by knowledgeable instructors and also learn from questions asked by other attendees. But back to the bells and whistles. Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage. I know that there's a lot more to this product than I utilize, but I like that they give me the opportunity to check out new software features with their webinars. I can't think of any other company (that I initially considered) that didn't charge for every little features and support - whether I needed them or not! I'm very happy with DonorSnap!
I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.
If you're looking for a company that listens and genuinely wants to meet your needs, then DonorSnap will not disappoint.
Floyd from Sonoma County Philharmonic
Specialty: Arts & Cultural
It does what we need it to do well. The screens are easy and anyone can do the entries.
I have nothing to say bad about them. It worked on first release.
Compare DonorSnap features to more expensive solutions and then choose DonorSnap.
Terry from Civic Garden Center
This is, by far, the easiest donor management database that I've used in the past 10.5 years. The migration from our previous system into DonorSnap went smoothly and quickly. The ease of data entry, custom fields, and reporting make it, well, a snap. I have been most impressed with the various means of training from web classes, online videos (on each page of DS), and the support. If I run into a problem, I send off a quick email, and the response time is always prompt.
I would like to see DS offer a shopping cart. As it stands now, a customer can only register online for one class or event at a time. They have to enter credit card info for each one separately.
Take the tour that is on the DS website. If this doesn't provide you with enough info, call DS. They will go over the demo with you.
Jeanne from Covenant Life School
Employees number: 11-50 employees
We were able to centralize all of our school's donation records. We can quickly and easily generate reports of all types - no limits on customizable reports. I can allow donors and alumni to update their own contact info. I can easily mass enter gifts and do mass uploads as well. It is a great system.
I have worked with bigger and much more expensive databases at past jobs, and I always ran into problems that were unsolvable within the system - reports I needed that it couldn't generate, no ability to mass upload things, or something along those lines. Donorsnap has thought of EVERYTHING. And for such a minimal monthly price. I was recently at a fundraising professionals meeting, and someone in the forum asked what databases everyone used. A few people sheepishly said what they used, but both added "although I wouldn't recommend it. It's a pain." I was the only person in the room who proudly said "Well, I am using Donorsnap, which is really affordable and can do everything I need. I would highly recommend it to anyone." And a bunch of people jotted it down. Its hard to be happy with your donor database, but for the first time, I am. Their customer service is also great, and responds quickly to any questions. They have tons of video tutorials for every page, so you can learn how to do things when you need to handle a new process you haven't done before.
Like all software, there is a learning curve. You have to figure out how to do the things you want to do - reports, imports, eforms, etc. One time, I had to import hundreds of gifts made on another platform, and get them to match up to the right donor records already in our database. It was quite the conversation with customer service as I learned how to do this, and it wasn't something I hope to have to do often. But it was possible to do it, without manually entering each gift! Which I can't say would be true for all databases. They have built in a ton of flexibility to this database.
Courtney from Animal Welfare Society
For our 50th Anniversary a designer produced a commemorative letterhead for us. This letterhead was causing huge problems for our donation acknowledgment letters, to the point we could not even upload them into DonorSnap.
I contacted help, to see if they had ay suggestions. Customer support worked with me both on the phone and after, taking the elements of our letterhead and turning it into a working document. He even added our text back into the document - even merge fields! He went above and beyond my expectations and we are all so grateful for him taking the time to solve our problem.
Robert from Reach One Touch One Ministries Canada
When researching a donor management system, the key factors were price and functionality. Customer support wasn't even much of a consideration. It was (and is) however, the exceptional level of support that has us raving about DonorSnap.
By the way, the functionality and pricing are pretty fantastic too.
Cris from Connellsville Area Community Ministries
Employees number: 2-10 employees
Connellsville Area Community Ministries has been a customer of Donorsnap
since the summer of 2013. We track our monetary and in-kind donations
with your system and generate thank you letters and end-of-year
contribution statements. We also track our volunteer hours. By the end
of August 2016 we had approximately 1300 records in our system.
Then, on August 28, 2016, our town was hit with a flash flood that
affected 300 homes and the donations started to pour in. We took in
more than $22,000 the first day! At this point, we have collected more
than $650,000 for the flood recovery effort. With Donorsnap's help, we
were able to generate more than 1500 thank you letters in a three month
We could not have acknowledged that kind of volume by hand. We really
needed Donorsnap. Thank you! We appreciate the work that you do!
Assistant to the Director
Connellsville Area Community Ministries
P.S. In addition, your customer support is always timely and I appreciate the improvements you have made over the past three years to make data tracking easier. Your training sessions are efficient and helpful. In comparison to other programs of this type, yours is very affordable. Keep up the good work.
It is very flexible.
It's all good.
Laurie from Cancer Legal Line
Easy to use and best of all -- very responsive and knowledgeable customer support! I highly recommend!!
Reggie from Paris Landing Community Fire Department
Employees number: 11-50 employees
This is the 3rd CMS/database program we have used. Donorsnap is by far the best. Their pricing is reasonable. The ability to customize is almost limitless. Help is always just a mouse click away no matter where you are in the program. Support always responds quickly and the staff is very knowledgeable and helpful. With their past recorded training webinars listed in the help section, it's a simple matter to get immediate training on anything in the program. And they always have new training classes scheduled you can sign up for. As a NonProfit Volunteer Fire Dept, we have some unique requirements that other nonprofits may not have. The ability to add custom fields allows Donorsnap to meet these requirements with ease. It works very well with Microsoft Word for mail merge operations and or email communications. Also works well with Excel for importing and exporting information for mass updates. Since we started using Donorsnap we have seen an approximate 10 % increase in our donations in the first year vs the other program we were using. I highly recommend giving Donorsnap a try.
Ability to customize to our unique needs.
Kyle from The First Tee NorthFlorida
For collecting donations and keeping in touch with the past and current donors it is a great system for the price.
Susan from A Step Ahead Chattanooga
We use DonorSnap not only to manage donations but our volunteers as well. Very user friendly! And we love the reports.
Ann from Opening Doors
Employees number: 11-50 employees
Opening Doors operates two homeless shelters for women and children in Dubuque, Iowa. In our search for a new donor software package, we asked around and DonorSnap was highly recommended by two local nonprofits. After the initial demo, it was clear to us that the software was affordable, and it had the reporting functions and ease of use that we were seeking. We love how easy it is to send out donor thank you letters quickly and efficiently which saves us so much time. Every week our staff is learning more and more about all of the features that are available to us. DonorSnap's sales and technical support staff are also top notch. We would highly recommend DonorSnap to nonprofits of any size!
Ease of use, rich reporting features, mail merge for thank you letters, search features
For the busy development or finance professional, DonorSnap save nonprofits time and money!
Kelley from SJC Parks Foundation
Employees number: 11-50 employees
If you haven't used donor management systems before, you are in for a steep learning curve. This vendor rushed us to complete our training (must have needed to get it off their status report), and we've been playing catch up ever since. That "training" was essentially useless.
There are weekly group training sessions conducted online, however, they rarely touch on the things that we need, when we need them. It's hard to say a product contains great features or is a good value when you aren't able to use it in the ways that you'd like to and you're largely left to fend for yourself to get real value out of the system.
It's a shame we didn't have a better start-up experience, because that might have changed a lot for the better. We've been told, "We can offer you additional training - for an additional cost." Not really an option when a small non-profit is on a tight budget as it is - getting nickled and dimed to death in order to make basic use of a product is a problem.
If someone is already used to a similar product, it would probably be much easier to get up to speed. Unfortunately, that is not the case for our organization and the lack of adequate support in the early going has created ongoing issues for us. Meanwhile, we pay our monthly "maintenance" fee every month.
I could recommend this product with reservations - just have reasonable expectations for what you're getting. In my experience, they will over-promise and under-deliver.
Support staff only available by email; start-up training is inadequate for inexperienced users
Paula from Why Me, Inc.
Employees number: 2-10 employees
I¿ve been using DonorSnap since June and I just want to say how AWESOME this database is! I used GiftWorks for 4 years and DonorSnap is so much more simplified and easy to use. I was able to train my employee who is computer illiterate and she caught right on.
The conversion was easily taken care of by a DonorSnap specialist and they made any adjustments I required.
It is well organized. Each contact is accessible by multiple tabs at the top so you don't have to leave the screen and go back and forth. Everything is right in front of you.
The interaction with Constant Contact. It would be easier if they were synced so when a contact is added to the database it automatically gets added to Constant Contact. The way it is setup now, you have to "push" all the contacts to Constant Contact and setup a category. It is not able to just add to their current selection.
Overall, it is very easy to use and I would definitely recommend it.
James from Non-Profit Foundation
Fantastic customer service! Helped to resolve a billing issue even thought it was our mistake. Very responsive!
Michelle from REECES RAINBOW DOWN SYNDROME ADOPTION GRANT FOUNDATION
We use DonorSnap on a daily basis, and I highly recommend it to anyone who asks.
Jason from Christian Resources International
I was thrilled at the attention to detail that Donor snap had when helping us recover information that we had lost on our own accord. They were willing help us which in the end helps us help those who minister alongside us here at Christian Resources International.
Terry from Civic Garden Center
I have used three previous CMS/databases and by far DonorSnap is the easiest and most intuitive one of all ¿ fourth time¿s a charm. From the transition and deployment to training and actual use, the team at DonorSnap has been responsive and pleasant to work with. Every question I have is answered very quickly ¿ much earlier than the range that they guarantee. I can usually run a report without assistance ¿ it¿s that easy, however, if I do hit a snag, the support folks are quick to show me how to arrive at the result. There are online videos and training to support each aspect of the product. I am so happy with this software and you will be too!
Donna from The W.L. Gilbert Trust Corporation
I'm new to DonorSnap and was initially nervous using it. However, anytime I have a question, I am able to click on one of the step-by-step videos to walk me through any process. When I've needed one-on-one help, the customer service department has worked with me until everything is set. I especially like how quickly they respond via email.
Suzy from Friends of China
We are new to DonorSnap and already impressed. Customer Service is top notch. Speedy, easy to understand responses.
Sharon from Hannah and Friends
DonorSnap is a great donor database system! It is very easy to use. DonorSnap organizes donors and donations in an efficient and well-organized manner. DonorSnap support staff members are very professional and prompt in answering questions. They are extremely knowledgeable of the needs of nonprofits.
Sarah from SPCA of Brevard, Inc.
The product is easy to use while being sufficiently flexible to allow for tailored donor tracking. The customer service is responsive, friendly and helpful. Great software! Great service!
Lori from The Center for Balanced Living
We've only had DonorSnap for about a month, but so far, this system has met all of my requirements and exceeded my expectations. We are a non profit and this was far and away the very best price for an amazing product. There really was no "catch". They transferred our data with no extra cost and were extremely helpful in doing so. The program is very easy to follow and the on screen helps/videos are fantastic. I haven't even done the start up tutorial and have been able to set up fields, run reports, merge duplicate files and create my own reports. And with limitless options for adding data fields, we are able to capture all sorts of information, unique to us. It is so helpful to be able to pull reports from every bit of information we enter, eliminating the need to track things by hand on multiple Excel sheets. The "to do" reminder on the front page is exactly what our board of directors needed. I'll submit more if I find any cons. But right now, I am completely satisfied and so thankful we found DonorSnap.