DonorSnap offers a comprehensive donor management system that is both user-friendly and cost-effective. It is a great fit for nonprofits frustrated with tracking donors with messy spreadsheets or simplistic homegrown databases, because it provides the features nonprofits need in a solution that is extremely easy to learn.
DonorSnap not only centralizes donors, volunteers and members in a single solution, it also offers robust reporting, simple import and export capabilities, calendar reminders and email marketing through integration with Constant Contact. The pricing of the solution is based on the size of the database, not the number of users, making it an affordable option even for small nonprofits.
DonorSnap is entirely web-based, so nonprofits are not tied to managing donors from the single office computer that houses the database; DonorSnap can be accessed from any computer with Internet access.
What we really like about DonorSnap is the high level of customization. Users have the ability to add custom fields to any area of the database and can set up data tracking specific to the unique needs of the organization. While it was developed with the small nonprofit in mind, DonorSnap is fully capable of handling databases with more than 100,000 contacts.
The system's tickler calendar reminder system and its notes system schedule and track every interaction with a donor and with the powerful query feature, users can quickly and easily target specific donor groups and then use the integration with Constant Contact to send mass emails or acknowledgement letters.
By streamlining donor, member and volunteer management, DonorSnap empowers nonprofits to focus on their people and their mission.
Alice from TennGreen
Remote access (although not mobile); Low cost compared to other products.
We purchased DonorSnap, but from the half-hour of the first training, I regretted the purchase. There were many more "No, you can't do that"s in the training than I expected knowing that it is a low-budget database, and reports promised during sales pitches were not available once the contract was signed. In one instance, when I recommended a work-around for pulling reports that show gifts AND pledges, I was rudely instructed that "a decision like that would have to go to the ~board~"... ?
The fact that you cannot call a number to talk to a person frustrates me; you have to send an email and they will reply to you within four hours during business hours. They were unable to provide very basic reports (such as, gifts and pledges between x and y dates by persons/households with a specific attribute--because why on earth would you want to know what your board members have contributed within a year); unable to handle soft credits; unable to sync ticklers and interactions. This is far too simplistic to be of any use; I regret the purchase and, within three weeks, was searching again for a new database.
Seek out reporting features that are real-world required--pulling multiple reports and heavily relying on excel is unproductive and goes against the purpose of a donor database.
Luke from Alpine Theatre Project
Specialty: Arts & Cultural
It's easy to setup and has a lot of great features. The customer service was excellent.
It lacks some of the more robust features of a higher-end system.
For small nonprofits, DonorSnap is a great system. It's inexpensive, and easy to use.
Dru from Arrow Education Foundation
Specialty: Philanthropic Foundations
DonorSnap is a small company that gives big service! I really appreciate that I can ask for help and receive a response in a timely fashion (usually within just a couple of hours or sooner). One of the reasons we went with DonorSnap was because they offered a lot of what larger companies offered, but at far less the cost. While they didn't have all the bells and whistles, they didn't pretend to either. We needed something easy to operate. I love that the screens all work basically the same. You don't have to remember how things work from screen to screen. The reporting system encompasses every data field (theirs or our customized fields) and is a breeze to utilize. They advertised "no hidden costs" and after 3 years, that's still true. I've sat in on numerous free webinars that have all been timely within the fiscal year and presented in a concise manner. I like the 20 minute specific lesson experience led by knowledgeable instructors and also learn from questions asked by other attendees. But back to the bells and whistles. Throughout the short time that we've been with DonorSnap, they've thoughtfully added some popular features like credit card interface, the ability to quickly upload individual demographic info solicited from a form on our website, and mass email capabilities to save on postage. I know that there's a lot more to this product than I utilize, but I like that they give me the opportunity to check out new software features with their webinars. I can't think of any other company (that I initially considered) that didn't charge for every little features and support - whether I needed them or not! I'm very happy with DonorSnap!
I wish there was a better way to show "InKind" donations on a report. Currently, they look the same as a cash donation.
If you're looking for a company that listens and genuinely wants to meet your needs, then DonorSnap will not disappoint.
Floyd from Sonoma County Philharmonic
Specialty: Arts & Cultural
It does what we need it to do well. The screens are easy and anyone can do the entries.
I have nothing to say bad about them. It worked on first release.
Compare DonorSnap features to more expensive solutions and then choose DonorSnap.
Terry from Civic Garden Center
This is, by far, the easiest donor management database that I've used in the past 10.5 years. The migration from our previous system into DonorSnap went smoothly and quickly. The ease of data entry, custom fields, and reporting make it, well, a snap. I have been most impressed with the various means of training from web classes, online videos (on each page of DS), and the support. If I run into a problem, I send off a quick email, and the response time is always prompt.
I would like to see DS offer a shopping cart. As it stands now, a customer can only register online for one class or event at a time. They have to enter credit card info for each one separately.
Take the tour that is on the DS website. If this doesn't provide you with enough info, call DS. They will go over the demo with you.