1) It's easy to use. The interface is not scary, which is ideal for us at our small charity, as we don't have the budget for a dedicated data person. Thus, who we hire must be able to figure out the database with ease. 2) It grows with you. We've needed to ask for developments around Finance Tracking, e.g. having additional options when asking for reports. Infoodle has been able to deliver on this for us. 3) Customer Service--again, as a charity with a small budget, we hire to suit very specific needs. Database administration is not one of them. I feel safe and secure with Infoodle, knowing that should our staff (most of which don't have experience in using databases) need assistance, Infoodle can help either via their online training manuals, email, or phone. 4) NZ Based. Fantastic to know we're supporting a NZ company. NZ post address feature is great :-) ! 5) Xero integration. Holy wow has this eased and simplified our donations process. 6) Ability to track and generate receipts.

Features and functionality--Overall, features are widespread and function well. However, I rated this 4/5 stars because I think there's room for improvement in a couple key areas for us. 1) Communication functionality--fonts are limited, many of the most professional fonts do not support Maori macrons. We can't do much communication through Infoodle, as all of our external comms (thank you letters, for example), includes Maori somewhere. 2) Finance Reporting-On the Tracking end of things, Infoodle is great. It's easy to upload donations, has simplified and shortened our donation entry process, and the ease of receipting is terrific. However, the reporting features are limited...or well, they might be there, but it's not clear how the reporting features benefit our charity. It would be great to be offered some training on the reporting features that do exist in Infoodle, such as campaigns, audit trail, analysis, memberships, and be given guidance on how/why certain features are useful for reporting....How do we take our data in Infoodle and make sense of it?

Very good.

1. We are using for donations receipting - the link to Xero works very well. 2. In the future we would like to only use Infoodle for mailing and so replace Mailchimp although we have heard that the amount of emails that may be sent is limited.

1. The connection to Mailchimp (admin, system, mailchimp) added a lot of records we don't need (called "cleaned" in Mailchimp). It also added a lot of new records just because there was no active email address (see point 2). 2. The feature that automatically makes an email address inactive when someone in Mailchimp unsubscribes from a group is not good. It should in fact only remove the group they have unsubscribed from without making the address inactive which may still be needed eg. for donations receipting. 3. I'm spending a lot of time cleaning up duplicate contacts - new contact records that are created if someone subscribes with a new email address in Mailchimp. If subscriptions were being added directly to Infoodle, what controls does Infoodle have to prevent this from happening ?

Infoodle has increased our ability to communicate and access has extended beyond the office, an 0800 number for help would be a great asset.

It is online and a reasonable cost. It was not purposely made for our service but we have managed to use it to meet our needs.

Developing the forms and managing reports

Multiple-users Very intuative and easy to teach others what they need to know All our data in one place (!!!!)

So many things! This comment is not about the software, but the support is amazing. Very approachable team and nothing is too much trouble.

We have been using infoodle for 18 months and it has been hugely beneficial for us. Initially, group support was "adequate" but since this is so important for us, we have worked closely with the developers to improve it. Now I would say that support for groups is better than in any other product that I am aware of, by a very long way! We use it for our life groups ministry (60 groups and about 650 adults) as well as our church database. Rosters are good now. Again, we had some requirements that were based on a different attitude towards volunteers than originally built into infoodle and the developers worked with us to come up with a very good solution. Our children's ministry uses it for check-in / out on a Sunday and the volunteers love it! We do not use the financial suite yet but it is under consideration. As the site administrator I have a lot of facilities available to me to modify the product for our specific needs (adding fields and look-up; creating user profiles etc). It is safe to say that we are very happy with infoodle. The ease of use has improved a great deal from the original version. There are some screens that are more intuitive than others but infoodle have demonstrated that this is always on the agenda for improvement.