Since 1998, MemberClicks has offered their comprehensive, customizable software solution to associations and member-based organizations across the United States, United Kingdom, and Canada. It is designed for non-profit organizations with smaller staffs who need a complete membership management solution with a seamless implementation and support experience.
This web-based system can stand alone as a membership website and social community, or integrate with your existing website to help association managers handle membership management, new member applications, communications, event registrations, and more. MemberClicks securely stores data and generates reports, and lets managers add users to groups and set their permissions for access to members-only content. The robust suite of applications also provides email marketing, donor management, and volunteer management capabilities.
MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. MemberClicks' monthly pricing is offered conveniently at 5 different levels, based on the number of membership profiles. A discount is available for pre-paying on an annual basis.
The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features. This gives members a forum to create groups, send messages, network with peers and share photos and ideas. MemberClicks provides superior customer support, including online training webinars, and ongoing assistance from 3 separate teams dedicated to ensuring a smooth experience.
Damon from American Water Polo
Specialty: National Organizations
Employees number: 2-10 employees
Database is robust, not not easy to use.
Multi-member application is not very easy to set up
Website look is nice
Linda from NEEBC
Here at NEEBC we love Memberclicks. It is easy to learn and a breeze to use once you get the hang of it - and we are more able to take care of our valued members with this excellent system.
There has not always been enough flexibility in the web site design functions but that is changing and improving monthly so we are happy. :)
If you have an organization that has a membership you need to manage, I cannot recommend Memberclicks highly enough. Our membership has grown and our bottom line has improved since using this system. Thanks for all you do!
Janet from Smile For A Lifetime
Specialty: Healthcare & Hospitals
Membership management, Payment processing and form development. I like that the MC staff is timely and responsive. My donations, membership fees and fundraising efforts can all be created, accessed and processed in one system.
The forms and pages can be a little tricky and time consuming to develop. But it is still way easier than HTML.
if you want something that will keep track of all of your donors, contacts and members information and data in one place with the added benefit of sending messages and tracking the effectiveness of your contact, this is for you!
Abel from Hollywood Post Alliance (former)
Specialty: Arts & Cultural
MemberClicks has a clean interface, easy to read, easy to follow. We used it at Hollywood Post Alliance to keep track of our membership and those who would purchase tickets to our organization's events. Easy to search information, easy to follow the trail of receipts and purchases.
At the top of the personal information pages there would be a box to check if you wanted to keep a member "active". Every time you made a change to the webpage the box would uncheck automatically. If overlooks checking this box, the member would disappear from searches, and one would have to go into the hidden information page to find them again.
I felt this was poor design for the software, as the box wasn't prominently displayed and didn't stay checked. It was a hassle, and I dealt with it often.
More than that, there was no safeguard against someone who was a non-member filling out information and paying for a ticket at a member discount. It took time, energy, and attention to ensure that everyone who purchased a member-price ticket for our event was actually a member. This could have been automated. It would have saved us hassle.
MemberClicks is a great way to keep a searchable database of members and non-members who work with and around your organization. It lets you track the history of their purchases and is easy to update their information within your database.
It is a strong way to sell tickets for your event, especially if you rely on your membership to purchase tickets. I would suggest being aware of the "active" box being checked when updating membership information, knowing if your membership drives ticket sales, because if you rely mostly on non-members for your ticket purchases there are several steps non-members must take to register and then sign up (this often tripped up people on our ticketing page.)
Margaret from Family Business Center - University of Louisville
MemberClicks has the best customer service and help department of any software I have ever worked with. They are always willing to do whatever it takes to help you resolve and issue or help you create a soution.
Currently there are a lot of limitation on invoices, event ticket reporting, and historical data reporting BUT MemberClicks is launching an entirely new database in 2015 that should resolve many of these issues.
Test the software and call 3 or 4 current clients and see how they like the product.
Susan from Salon & Spa Professional Association
MemberClicks is great to work with. They got us up and running quickly and continue to offer great customer service and speedy response to support tickets. The web-based system is intuitive, easy to use and easy to learn.
Does not have CEU tracking. Can't merge duplicate records.
Look for intuitiveness, ease of use, easy to learn and customer service. MemberClicks delivered what they promised.
Rachel from WSMGMA
The vendor is easy to work with and the product is easy to work with. Even my most technology challenged colleagues have successfully learned how to use Memberclicks
Memberclicks database organization is people oriented. That's great, unless you also have to track companies. Tracking companies is difficult because you have to know the name of the person associated with the company to be able to pull up the record. Also, sometimes tracking event registrations are difficult because if someone registers for someone else under their profile, that record won't be associated with the member.
Consider how often you'll need to track companies or organizations. If it's not much, maybe Memberclicks is the right solution for you.
Sarah from VACRAO
Specialty: Higher Education
The customer-service is wonderful! I would recommend this product because of the excellent customer service.
The biggest issue we have had to deal with is our membership structure with our organization--we have had to do some work around because of the way the vendor is set up with parent-child relationships.
It is a wonderful product! I would recommend this product because of the excellent customer service.
Laura from CNY SHRM
I really like that any support issues or questions that I have are answered very quickly. I also like that the system is easy to learn and use. It is also very easy to find members using the search bar.
The forms can be a little difficult to understand at first.
MemberClicks is a very good product for managing multiple types of memberships and it's nice to have access to everything right in one place: articles, email, event management, invoicing.
Max from HPA
Memberclicks is a very easy to use, full function AMS with a lot of features. Staff is very quick, knowledgeable, friendly and able to point out how to do things or workaround things that currently can't be done the way you were thinking. Most functions are very intuitive and easy to figure out on your own.
There are some quirks and room for improvement as with anything. I'd like to have more options in the way the database integrates with multiple users through the forms.
Figure out what you need the software to do for you first! Once you have that figured out, go over it with the company you are considering and make sure they clearly show you how their software will conform to your needs.
Kathleen from Virginia Land Title Association
We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.
I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.
1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything.
2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once.
3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team.
4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible.
5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.
Kim from NC Public Health Association
The software is easy to use, but if you do have a problem, the Help Team is awesome and is able to help right away in most cases. Online registration for our conferences goes very well, and reports associated with registration are very helpful. Also, the renewal process has worked very well for us. The reminders are easy to time and edit. We have increased our membership by more than 15% since we started using MemberClicks. I believe most of this can be attributed to MemberClicks' renewal process and our user-friendly website (also designed by MemberClicks).
Sorting and searching for invoices could be a little easier. I also wish there was a report for tracking the number of renewal notices sent and number who actually renew.
Look into the ease of updating the website, creating forms, registration process, renewal process, tracking payments, customer service and support, payment fees and general reports.
Brenda from DCIIA (Defined Contribution Institutional Investment Association)
MemberClicks' focus on customer service is excellent! The Help Team is always responsive and informed to help resolve any issue or question that may come up and in a very timely manner! This is extremely important to our organization!
The vendor is excellent! I would like to see some enhancements for the form functionality to be more user-friendly and easier to work with when setting up questions/responses for a survey, something more like Survey Monkey.
My only recommendation would be to bring your ideas and questions to the staff/support team to make them aware of improvements that may be needed.
Yumi from IMF Family Association
Specialty: International Organizations
It is a great tool for small associations who want a nice layout of content and who manage a database in the back-end. We also can see quickly the forms that are linked and those who completed it, and we can send a message to users. The Newsletter and Messages also can be viewed with Open Rates, which helps us see our impact. The customer support is incredible, and they have helped every step of the way from implementation to random questions.
It lacks clean and easy features, such as a better calendar that can be shown in pop-up or used on mobile devices. Newsletter creation, media manager and social community are all pretty cumbersome.
Look at the UX of other clean/flat websites and implement features that help the user. The synchronization of database and pages is good, but it can be improved.
Tim from Hawaii Steel Alliance
I like the ease of use and ability to get help when you need it. It's just the right size for our type of association. I can send a question to them and have a response back right away, or just overnight.
I cannot really think of anything I least like about this product.
Check out some of the websites that have already been developed using MemberClicks.
Vicky from AMC
Support/help has been pretty prompt and thorough at responses.
There are certain limitations on requests or features not available for things that seem rather simple or necessary.
The software is customizable, so it could be applied differently for different organizations.
Sarah from APACC - Asian Pacific American Chamber of Commerce®
I work for a small non-profit corporation (chamber of commerce) and had no experience in managing a website or customer database when I began with my company four years ago as our Office Manager. Thanks to MemberClicks, I was able to very easily learn the software, and in very little time, with only a couple of calls to Customer Service, was able to take over this task at my job. Although there are many things about MemberClicks I like, I would have to say that the fact it is very user-friendly is my favorite.
My least favorite is that I don't know more about the product's capabilities. But this is only the fault of myself and my organizational structure. With only three full-time employees, I have little time to really unlock the potential of the website (something I only learned by attending MemberClicks University webinars). I have had it on my to-do list for quite some time to attend more and to make some changes that will most likely make my job much easier and our processes more efficient. But because we set ourselves up only utilizing some small amount of the website's functions, I feel we aren't getting as much as we could from the site.
Graphic designers and website experts cost a lot of money. Do you want to hire someone full-time to manage your site or even part-time to maintain it? Or do you want something very easy to use and know that you have a top-of-the-line Customer Service team available anytime you need them? If you are like me, you will use MemberClicks and save yourself time and money by counting on their expertise.
Kim from Association of Women in Alternative Investing
The customer service is what I like the best. I can call with any question and they will spend the time walking me through the steps.
Creating templates is not that easy. When I send what I think the template looks like to my Outlook, it looks completely different. It's hard to add spaces and remove spaces from the template sometimes. I don't like having to use the HTML.
Figure out what your needs are first and how much time you have to spend each day/week on using a marketing tool. This is a very simple tool so you don't need to devote a lot of time and efforts to the marketing tool.
Charlotte from Montana Lodging & Hospitality Association
The system is very easy to use and help is prompt and friendly! The websites are very professional looking and easy to edit.
The software is not extremely robust. The email functionality is very cumbersome. I wish there was more database editing that could be done within the software.
It's a very good product for keeping track of membership for the price.
Rae from DCIIA
MemberClicks' customer service is wonderful! They are so easy to communicate with and have all my questions and issues resolved quickly without an extra fee. We have contacted MemberClicks many times and they always respond by phone or email the same day. They treat us with value. I have never worked with any other company with this excellent service.
I do not have any complaints. The site is easy to maintain and their customer service is excellent.
Have in mind exactly what your needs are. MemberClicks will help you get the right product for your needs, whether an out of the box template or a customized site.