memberplanet Software


 

Memberplanet is a nonprofit management software designed for both small and growing organizations. The system is applicable for use by arts and cultural organizations, associations, international and national groups and philanthropic foundations.

Key features of Memberplanet include association and membership planning, charity and event planning and nonprofit marketing and outreach. Association and membership management is offered as either a standalone application or as part of a larger integrated suite.

Organizations can grant their members access to an online portal to pledge donations and pay dues. Peer-to-peer fundraising is also available. Users of Memberplanet have the ability to generate email campaigns to keep members updated with newsletters and event invitations. Text message communications is an added feature to the outreach application.

Memberplanet is entirely browser-agnostic. The system can be accessed via both mobile devices and desktops.

 

memberplanet - Home screen
 
  • memberplanet - Home screen
    Home screen
  • memberplanet - Membership
    Membership
  • memberplanet - Member information
    Member information
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

204 Reviews of memberplanet

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David from LEOSA

April 2017

April 2017

A God send

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Support

Thank God for MemberPlanet. To think of the time, money and trouble they are saving our organization by making their product so easy to use and interactive.
Their customer service and support are truly second to none!

Pros

Easy of use and the all encompassing aspect

Cons

Can't do partial refund

Advice to Others

Grab this product

Source: Capterra
 

Jennifer from Titans Cheer Alumni
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Best decision for a small organization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

I run a small organization comprising between 100-200 members and I needed a cost effective membership platform that could provide turnkey administrative support. MemberPlanet provides everything we need and more. What I love the most, is the customer service. As soon as I subscribed, I immediately received a phone call and email from a MemberPlanet representative. They took the liberty to setup certain functions to help me promptly launch the site to my members. Their fast and helpful service has super exceeded my expectations.

Pros

Customer service and easy to use templates

Cons

Template customization - should be easier to customize

Advice to Others

Would like an embedded option for personal website. I currently use html code for donate buttons, but would love to have embedded code so users can stay in one location.

Source: Capterra
 

George from Rugby Business Executives Association
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

User review of Member Planet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am still in the learning curve regarding the application itself but have to give glowing remarks for the support I have received throughout the setup. Each member of the Member Planet team has been responsive, proactive and sensitive to our timelines. MP and its team are a great value for the money and a far greater value than others I have worked with who charged a great deal more and were difficult to work with.

Pros

For the small to mid-sized association, Member Planet is very affordable, has great basic functionality, and the sales and support teams are stellar to work with.

Cons

It would be great of one could search on various answers in the customized fields new members must fill out when they register. My understanding is that this will become available in 2017.

Advice to Others

It is an affordable solution and the support team worked very hard to not only meet my deadlines, but ensure the product interfaced seamlessly with my website in a way that was painless to the customer.

Source: Capterra
 

Samantha from Sanford Alumni Association

February 2017

February 2017

Perfect combo of value and functionality!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I utilize MemberPlanet for a small high school alumni association that is just getting started. We needed something that wouldn't break our small budget, but would also us the functionality to grow and expand. MemberPlanet has certainly met those expectations. We utilize the email campaigns frequently, the ability to create buttons for the membership page for our website is great, the donation campaigns allow us to accept credit cards and keep our look and messaging consistent, and the software allows us to easily organize members. I recommend it, especially for the price.

Source: Capterra
 

Elena from RigaFit

February 2017

February 2017

Love to use Memberplanet

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Very convenient and easy to use! I used it to organize my wedding and it helped me avoid so many troubles.

Source: Capterra
 

Alexa from NWPC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Greg Beilstein is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Even though we have yet to get our MP database completely up and running, Customer representative has been an amazing person to work with! He has taken the time to think outside of the box and help us mold MP into what we need it to be! He has made this lengthy process as easy as possible for us and is always willing to schedule a call to answer questions or walk us through something we don't understand. Truly a gem in customer service! Thank you!

Pros

Ability to add multiple layers for banking, donations, states, national, etc. Plus, profiles for all members and forums.

Cons

We cannot remove maiden name and under gender we can only list male, female and other. Gender is man or woman, SEX is female or male! This is important!

Advice to Others

Get more people like him! He is great!

Source: Capterra
 

Caprice from 2017 Greek Experience K-State University
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Customer Service

Ease-of-use

Functionality

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Customer Support

Value for Money

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Support

After an hour of trying to figure out a reservation that I was getting frustrated with Rachael Beck went above and beyond to help me get it figured out and even sat on the phone with me while she made sure my new reservation went thru, she was so helpful and what a WONDERFUL asset you have with her being in customer service!

Source: Capterra
 

Savannah Dimick from Delta Gamma

February 2017

February 2017

Fundraiser Set Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

I was struggling to set up a member planet page for my sorority fundraiser but I emailed Rachael and told her what I wanted to get out of member planet. She went ahead and set up my whole page for me, and then emailed me a tutorial of how to use it! Super helpful!

Source: Capterra
 

Michael from 110 class

February 2017

February 2017

Does not have a 'simple' interface option for members/users

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Memberplanet is intended to be a portal for individuals to manage their memberships into multiple organizations. That's a noble goal, but waaaay too complicated for a novice user or someone who just wants to join a single group and interact with the group leadership.

As far as I can tell a user has to be adept at navigating through a 3 level hierarchy (level1-member of memberplanet, level2-portal to all groups, level3-group member). There are some great capabilities at level1 that can't be brought into level3. Also, if you are a member of a single group it still forces you to traverse through level2, and that's not at all intuitive.

Customer support was great when I first signed up and the Admin interface is fine, full of features. I'd say the learning curve for the admin is very reasonable, even for a novice, but the learning curve for a member/user is way too hard and memberplanet lacks a 'simple' interface option.

Pros

Seems like a great piece of software for anyone administering a group membership.

Cons

This software is too complicated for a customer base whose mastery level of technology is 'can do email' and 'read-only internet browsing'.

Source: Capterra
 

Joyce from South Bay Alumnae Club/Pi Beta Phi Fraternity

January 2017

January 2017

New to this product. Still learning. Rating of CUSTOMER SUPPORT is absolute! Still learning!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Support

Our club is new to this product this year. Our success in using it thus far has been through the excellent assistance and knowledgable guidance of rep. Rep is a vital part of our future success in using Member Planet! Thank you!!!

Source: Capterra
 

Lisa from Zeta Phi Beta Sorority, Incorporated - State of Maryland

January 2017

January 2017

Zeta Phi Beta Sorority, Incorporated - State of Maryland

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Zeta Phi Beta Sorority, Incorporated - State of Maryland was new to MemberPlanet. However, after working with Account Manager everything was easy to navigate. She gave a step by step tutorial on how to navigate and manage our Member Planet account!

Source: Capterra
 

Bruce from Delta Psi alumni Association of PKA

January 2017

January 2017

Association Website Development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We really like the interaction of the platform and that we can run our new association from member planet as the hub for data, information, functionality, events, dues, collection, emails, broadcasting, and polling! We particularly like the support we have received in development!

Advice to Others

Work often and with focused questions and goals with your Member Planet assigned liaison support. There is a learning curve for the administrators but it is well explained and fast to comprehend!

Source: Capterra
 

Sharl from Delon's Creations and Friends
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great Assistance!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Assistance was great! Customers appreciate all the help they can get and you all came through! Great job!

Pros

Lots of features on this site.

Cons

I only wish there was a customer service hotline available 24 hours a day.

Advice to Others

I wish it was as popular to regular people who don't own a business just like Eventbrite is popular among people who don't own a business.

Source: Capterra
 

Ihsaan from IHSAAN MARKETING

December 2016

December 2016

The User Interface requires a bit of a learning curve, but it's definitely worth it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

I'm a Branding & Marketing Communications consultant and I regularly use MemberPlanet for one of my nonprofit client's email marketing and membership management. The aspects of MemberPlanet that I utilize most often in this role are email marketing campaign implementation/tracking, member management/segmentation, and event promotion. I initially found MemberPlanet to be a bit counter-intuitive in the sense that you definitely have to look at their support videos and pages to understand how to do things. It's a very feature rich software, so the layout is not always obvious. That being said, customer support is A+ quality and the training resources they make available to you are second to none. So as I said, there is a learning curve, if you can be patient with it, you'll find yourself with a feature rich membership management solution.

Source: Capterra
 

Ted from Arkansas Area SAE Alumni Association

December 2016

December 2016

Great Features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Member Planet is a good solution for member management and communicating with members. The RSVP function is super. I am in the early stages of getting to know all of the features but so far, I am very impressed.

Source: Capterra
 

Willis from Wiseburn Education Foundation

December 2016

December 2016

Love this product and the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Compared several products prior to signing up with Member Planet. It has fulfilled what we needed to it initially and has been a very good end-user experience to those wanting to donate to our cause. We're still learning to now extract data out and leverage its capabilities on the ongoing relationship-building. Customer service has been top notch, though!

Source: Capterra
 

Ashley from Sigma Alpha Epsilon Minerva Mom's Club
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Memberplanet Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Memberplanet and Eric Whittington, our rep, have been phenomenal to work with. Eric has the patience of a saint in his dealings with us three women. He is always available, always helpful and very supportive! We are very happy with the company and the convenience of having all of our communications and finances handled through one entity! Highly reccommend them!

Source: Capterra
 

Raina from Delta Gamma Executive Offices

December 2016

December 2016

Wonderful Staff Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best thing about MemberPlanet by far is their attentive account managers who provide excellent service. Their tools are pretty easy to use as well, and thankfully they are always coming up with new updates to improve the functionality of their features.

Source: Capterra
 

Richard from The John D. O'Bryant Think Tank (JDOTT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

JDOTT Review of Member Planet experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with our rep and he was great. He's very responsive to our needs. We have been working together on my organization's needs and so far everything has been great.

Pros

The many membership management options

Cons

Can be a little overwhelming

Advice to Others

The ease of user interface can alway be improved

Source: Capterra
 

Zo from Brazos Valley, TX Alumnae Club of Pi Beta Phi

December 2016

December 2016

Brazos Valley, TX Alumnae Club of Pi Beta Phi

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Excellent help when I called for help with how to navigate this website. It was hard for me to grasp some of the details, but they walked me through my problem. I'm not really computer literate, but we got the job done. It will be easier the next time.

Pros

I don't have to write checks and mail them in.

Cons

Hard for me to understand some of the terminology at first. I wasn't sure where to go in the website for what I needed to do at first. I did need to call for assistance.

Source: Capterra
 
 
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