My overall experience with NetSuite has been positive. I find it to be a robust, user friendly ERP that allows for customization with powerful tools built in as well as many third party integrations and apps available.

I can honestly say that what I like the most about NetSuite is the ability to customize it to my needs. It works great out of the box, but as time change and department need information in various formats, NetSuite allows me the ability to create custom form, field, and records that I can tailor to directly meet my internal customer demands.

There is not too much that I do not like about NetSuite. I would have to say that I wish some of the default pages, such as Invoice or Order Approval, provided me a route to customize them.

Great ERM tool to manage resources effective and use same language when talking to different teams internally. We are glad to use this tool because for example it was not possible to track expenses and related them to a particular customer with NetSuite.

Finally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.

Training time - it takes a while to coach employees as this is new tool with limited install base and knowledge.

I'm a CPA and CFO with over 40 years of experience. I've used many different software products throughout my career, and have led several different software conversions. This has definitely been the worst experience in my career. The English of the whole implementation team was horrible. It was extremely difficult to understand them, and their written communication wasn't much better. The fact that they were located on the other side of the globe also made them relatively inaccessible. Since this was a financial accounting system setup, the biggest insult of all was the fact that no one on the NetSuite team knew anything about American accounting processes. As a result, they were totally worthless when it came to providing any insight into how to setup NetSuite for it to work smoothly for an American service company. This was by far, the WORST software implementation process I have ever gone through.

We're a group of American companies with common ownership, worth hundreds of millions of dollars, and a few hundred employees. We thought this would be the best long-term option for connecting our third-party software needs, and coordinating our multiple companies efficiently. In hind-sight, I think NetSuite is better suited to a multi-national company much larger than us.

Communication was extremely poor. What is sold vs what is provided is very different. They compartmentalize everything so much, that they bleed you dry for money.

Once you have processes and reports set up, very easy to use. Processes quickly. Integrates nicely with other software.

Implementing anything new is very difficult; in house implementation teams are poor; feel nickeled and dimed every time we need something (quarterly check ins are really disguised sales opportunities).