Salsa Engage

RATING:

4.0

(138)

About Salsa Engage

Salsa Engage is cloud-based fundraising system for nonprofit organizations of all sizes which helps in donor management, digital marketing, online fundraising, online advocacy and peer to peer fundraising. With Salsa Engage, users can organize their campaigns, track donor data and analyze the results of previous campaigns to improve. Additionally, users can automate processes such as feeding information directly into donor profiles. Salsa Engage keeps a track of communication with donors which is accessible to team members, enables them to provides personalized and avoid repeat information. Users can create customized dashboards to track and measure key metrics with real-time visualization. Reports can be scheduled to deliver on a recurring basis. Users c...

Salsa Engage Reviews

Overall Rating

4.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4.5

Value for money

4

Functionality

3.5

Most Helpful Reviews for Salsa Engage

1 - 5 of 138 Reviews

User Profile

Kalyn

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2018

Great drag and drop system!

We can combine all of our external communications including event pages, donation pages, and email marketing into one platform!

PROS

Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages!

CONS

The company does quite a few updates, which is great, however, sometimes these cause a bug in the system and it will interfere with functionality temporarily.

Paulette

Civic & Social Organization

Used more than 2 years

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2015

Two organizations. Five years. Salsa makes it easy.

PROS

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

CONS

The look of the forms! For orgs that can't splurge on a web developer/designer, it can be absolutely frustrating to have to clean up so many of Salsa's forms just to get them to be visually pleasing. Also, much of the common changes that orgs want to make seem to be found in some special coding: wouldn't it be easier to provide the types of forms with info most people want, but give them the option to take it off (rather than having to know and trust their coding skills to add them)?

Anonymous

2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2018

Designed to make Life difficult

We have been using it for two years and have done several events and countless email blasts and the learning curve is still way too steep. We frequently have requests for simple things like linking directly to the ticket sales page and we have to wait a year for implementation because the process is in a widget. We will be switching to something more user friendly.

PROS

It was not as expensive as some of the other professional suites.

CONS

This is the most non intuitive program i have ever used. It can do what you need but it is not going to be easy to get there and will take days if you have to go back and forth with the help center. They don't appear to be super compatible with safari. They open helpful windows and the close function will be off screen. Nothing is more frustrating then trying to get something done and have a pop obscure your window and you can't close it. I stopped to write this review because thats where I am and it has happened more then once this year. The help documents on-line frequently do not match the program or the information is obtuse. They will give an instruction but not how to reach the page where the function is buried and the screen shot will look nothing like the current program. Do you assume its outdated or spend an hour looking for the secret portal...It will not be where you logically thing it should be. There query system for generating and outputting mailing lists is cumbersome and takes several steps to achieve what seems like a simple task. If you need to know who was added to your database this year you have to select several pulldowns before you can select the date. If you output the wrong way it will delete the first digit of any zip code that starts with zero. The design engine for email blasts is clunky and leaves too much space between elements that can't be adjusted. It makes for some awkward spacing and alignment.

Erin

Used less than 6 months

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2015

Salsa - flexible, multifaceted and great support team

PROS

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

CONS

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Emily

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2019

Salsa for Non-Profits

Salsa is good for general tracking of activities, donors, etc. I would recommend other CRMs over Salsa due to the outdated platform.

PROS

Salsa was good for making secure notes about participants/donors and tracking relationships and touches with the participant/donor.

CONS

Running reports is extremely difficult in Salsa. I think this feature could be updated and your customers would be a lot more pleased.

Vendor Response

Emily - Thank you for your review. It looks like it has been a couple of years since you have seen our software. We'd love to show you what we can do now! Please let us know if you are interested.

Replied November 2019