Salsa Engage Software


 

Salsa Engage is Salsa's mobile-ready online platform that helps nonprofits engage supporters through DIY donation forms, targeted emails, social sharing, online petitions and more.

Salsa Engage contains additional features, such as automated gift acknowledgement emails, donate now buttons, gift processing of all gift types and unlimited advocacy forms with built-in federal, state and local legislative targeting. 

This solution also offers unlimited sign up forms, advanced email features (including automatic segmentation, scheduled emails, scheduled social posts, dashboard insights to monitor activity and results) and personalization tools to increase supporter engagement. 

Marketing automation functionality enables users to send triggered emails and automatically adds contacts to new lists based on their behavior or activity. 

Unlimited custom fields, users, emails and document storage is offered, as well as free live phone, email and knowledgebase support, free software upgrades and free training webinars. Salsa Engage is backed by the same support team as Salsa CRM.

 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

59 Reviews of Salsa Engage

 
Software Advice Reviews (56)
More Reviews (3)

Showing 1-20 of 56

from Institute for Justice & Democracy in Haiti
Specialty: Other

So far okay

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has better graphic interface for email newsletters than our previous service.

Likes Least

Some of the graphics are too cute/cartoonish--sort of insultingly so.

And I think their must be an easier way to pull up someone from the database than searching, but it isn't immediately obvious and I haven't dug into it.

Recommendations

Figure out how easy the data is to input and access (easy of complex search functions), how good the templates are and how easy to add and what the cost is. When we did this assessment, we were confident Salsa would work better for us than eTapestry, though we are still getting up to speed with Salsa.

 
 

from Latin America Working Group Education Fund
Specialty: Other

A good resource for small organizations with a wide reach

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Salsa helps me quickly draft and share email alerts and actions with our grassroots network.

Likes Least

The formatting of text and images in the emails and actions is a little wonky. I can't directly copy and paste from a document with existing formatting so it takes more time to reformat in Salsa.

Recommendations

Copy and paste into text edit software from Word documents to remove formatting, then add formatting in Salsa.

 
 

from Institute for Justice & Democracy in Haiti
Specialty: Other

Big Disappointment

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It makes donations entry easy and is a web based program.

Likes Least

Customer Service are not always helpful and will send you links of things to read which in most cases won't solve my problem instead of giving me direct step by step instructions on how to perform certain tasks. This product is not user friendly at all and very difficult to use specially on building queries and reports and on top of that, it has many limitations.

Recommendations

It might work for you, but you will need to test it to make sure it is the right fit. Ask or at least one month trial to have enough time for testing.

 
 

from Endangered Species Coalition
Specialty: Environmental

ESC alerts

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

User friendly, easy to navigate, fairly easy to search, useful records such as donor files, etc. Like the groups and tags to be able to categorize our supporters.

Likes Least

Doesn't have basic functionality like spell check, font choices, etc

Recommendations

Think about what you use it for and what you would like to be able to do in the future.

 
 

from SAVE THE FROGS!
Specialty: Environmental

Salsa is hot

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Salsa makes it simple for nonprofits to run advocacy campaigns and engage their supporters. It is also a great way to send mass emails to supporters and keep donors informed through newsletters. The Salsa CRM makes it easy to segment supporters into relevant groups and then send them targeted emails based on their interests.

Likes Least

I'd like to see more templates for newsletters and petitions.

Recommendations

Salsa is made for nonprofits and does an excellent job helping nonprofit grow and engage their supporter base. It has a wide range of tools that can assist nonprofits.

 
 

from Truthout
Specialty: Other

Mostly happy, but with some concerns.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

As a full service product Salsa is an easier to use alternative to Salesforce (I used Salesforce for several years).

Likes Least

The administrative area is very hard on the eyes, sometimes buggy and poorly designed. The templating feature is draconian and lacks modern features like drag and drop. I encourage Salsa staff to sign up for a Mail Chimp demo and looks at how easy it is to create templates, on the fly, with no need to manipulate or import code. This applies to the donation page templates as well. Also, there aren't enough built in reports and building reports requires a degree in Salsa. It would be good if Salsa integrated with a greater number of merchants.

Recommendations

Your choices are limited if you are looking for a full package service - Salsa does the trick but it requires patience and commitment.

 
 

from Puget Soundkeeper
Specialty: Environmental

Switched from Vertical Response and happy about it

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Great customer service and documentation, fairly straightforward interface

Likes Least

Restrictions on email design and very few templates available, inability to delete old image files

Recommendations

Test it out if you can, make a list of what you need from it and make sure you have a plan to integrate with your current data management software

 
 

from Appalachian Voices
Specialty: Environmental

Gets the job done

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Salsa provides us with most of the tools and products we need at a price affordable to small and mid-sized nonprofits. Their query and reporting tools are very robust and allow for detailed tracking of supporter actions.

Likes Least

It is fairly challenging to customize the look and feel of the donation and signup forms, and their out-of-the-box design is fairly clunky and not super modern. It would be nice if their developers were a little more receptive to working on customizations and improvements (as one-off projects outside of the monthly fee schedule).

Recommendations

Under the hood, this tool is very robust and will serve almost all of the major needs of an advocacy organization. If you are a small operation with no web designer looking for out-of-the-box modern design, however, this may not be the tool for you. But if you have your own IT or web folks who like to tinker, this is a veritable playground.

 
 

from LWVWA
Specialty: Other

Great data base, iffy editor

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The ease of setting up and using advocacy actions, campaigns and petitions.

Customer support has a very fast response, which is appreciated.

The number of fields is great.

Likes Least

WYS is NOT WYG. The editor is so hard to use that our staff refuses to use it.

I would like to see more information easily exportable from a query, specifically state districts and ideally groups.
I have found the custom report generator clumsy to use.

Recommendations

You will need someone who knows html to set up templates and to help occasionally.

 
 

from Born Free USA
Specialty: Animal Welfare

Good platform but needs some work

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Salsa has provided great customer service -- whenever we have an issue, their tech support team gets on it ASAP and usually has everything resolved pretty quickly.

Likes Least

The system can be a little difficult to use in certain ways -- for instance, building donation pages can be buggy at times, as selecting social media functions causes the page you're working on to close, or when you're randomly forced to sign out and sign back in again because certain functions are no longer working in a single session (i.e. if you want to create two or more donation pages in a row, you need to log out and log back in before you build each new page or you won't be able to select the right template for the pages). These aren't MAJOR issues, but they are annoying when you're trying to bang out a lot of work. Another thing is that the STOREFRONT feature is sorely underdeveloped and could use a lot of work and additional functionality, such as the ability to calculate sales tax, built-in social media functionality, more dynamic product options (like the ability to charge different prices for different versions of the same store item, or the ability to select multiple product types on a single storefront item). You would need to get outside developers to build these features for you, if you really need them.

Recommendations

Salsa is best used for donations. If you have a large store and you're selling products, it probably wouldn't be the right software for your needs, given how limited the storefront functionality is.

 
 

from Shenandoah Valley Network
Specialty: Other

Salsa - flexible, multifaceted and great support team

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

Likes Least

Salsa, at times, can seem very complicated to use, but that is because it is such a powerful, multifaceted tool. And, like I mentioned, when it gets complicated, Salsa's support team is right there to help. One wish for the software would be that web and email templates could be a little more easy to put together, more flexible and more polished. This may speak more to my lack of design code knowledge than of Salsa Software, but I feel like my final html email products aren't as shiny as some I've produced in html email specific software.

Recommendations

I am not sure if there is access before you sign up with Salsa, but it has been very helpful to me to watch the videos and use Salsa Commons. I've learned so much of what Salsa has to offer from the videos and discussion boards in Salsa Commons. Not only have I gained a better understanding of how to use the software, but I have also gleaned a lot of tips and and outreach and advocacy ideas. Often I've found it hard to know the right questions to ask when looking for software like this, and seeing how others are using the software and maybe issues they encounter helps me to frame how Salsa can work for our database, outreach and advocacy going forward.

 
 

from Warrior Films
Specialty: Arts & Cultural

Perhaps the worst decision I made in the last five years...

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

It's slightly less expensive than other options...

Likes Least

It's not worth it... There are so many problems with both the software and the service. The software is completely unintuitive. Nothing makes logical sense. It seems to have been designed by field organizers for political campaigns, not by customer friendly coders in the IT world. The service is hardly better. It's very difficult to get a live person on the phone. It's easy to get someone via email, but then it takes a back & forth of 4-5 emails before they get to the question you want answered (the first answers are usually "have you read the online help manual?" or "can you send me a screenshot of what you're talking about?", and half the time the final answer is they can't solve the problem you have. Within just one month we started running repeatedly into limitations of what the software can do. And we're a very small non-profit that's hardly sophisticated.

Recommendations

Stay away from Salsa! But if you have to use it, budget in money for in-house IT support to use it and prepare yourself for dozens of hours to train that person to use their completely arcane system. Also beware of the bait and switch. We were promised all kinds of support in using it but once we started running into problems (right away) we were told we'd have to pay each month to get dedicated support access. Better to pay your own person less and have their loyalties be to you.

 
 

from Africa faith & Justice Network
Specialty: Faith-Based Ministries

Salsalabs: Client Come First

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product is very easy to use. Sending mass emails, creating and managing groups. Salsa is good at responding and following up fast to clients requests for support of any kind.

Likes Least

The queries get a little complicated, but not impossible.

Recommendations

I do not have any recommendation at this time. I think their experience and mine are different.

 
 

from AE911Truth.org
Specialty: Higher Education

More Apple, Less PC: Incredibly Robust software, yet needs ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

Likes Least

It has more of a Microsoft/tech geek feel to the GUI and application's use, rather than the Apple business model for ease-of-use right out of the box, that most non-profit volunteers/activists are accustomed to using for getting a task done quickly — the obvious metaphor to me the difference between the mechanic who wants to get under the hood of his new car and tweak and modify like a hot rod, compared to the average person who wants to drive a Honda off the lot, to get from A-to-B effortlessly and reliably without much thought because they have bigger jobs to do than figure out the mode of transporation, that the car is just a tool and you shouldn't have to take multiple mechanic classes to figure out how to drive it.

Albeit, Mailchimp is a different platform for smaller email tasks for small groups, yet their ease-of-use GUI model helps the lay person get done quickly and with less confusion. Our IT personnel love the Salsa platform which is all that really needs to be said, yet the people who have to use it on a daily basis compare it to a flight cockpit of endless switches and tabs. For a premiere email database platform that Salsa is, I'm still waiting for emails I send to be fully-responsive and readable on the smallest smartphone. Just not there yet. Mentioned that at the last Salsa training event in San Francisco last fall, which we were told is coming... Still love the software platform. Even though the FAQs leave you wanting and confused with laborious hoops to jump through for answers to problems that mostly don't seem to work, sending a ticket to Salsa gets a quick, friendly response, a great answer and usually a screen capture of what precisely to do in a succinct manner, which should populate the FAQ area instead and the answer model to use.

And one last thought, as with the SF training event mentioned here, and the last Salsa conference in Virginia, it was an obvious sea of Apple laptops and iPads across the board at all events, all tables. So, the clientele around DC and elsewhere, the core target demographic for your software that traveled to the conference, prefer out of-the-box, ease-of-use products to get the job done, quickly.

Recommendations

Take the time to really learn the software, specifically, task one person in your Org to learn it inside out, to then train others in a lay fashion with an easier way to understand and use it to get the job done, quickly. It has more capabilities than you could imagine or probably use, but it is a resource and workhorse that can do so much and make your organization compete for the attention of donors, volunteers, and supporters that very large global organizations are tapping into.

 
 

from KAHEA: The Hawaiian Environmental Alliance
Specialty: Environmental

Great all inclusive product, attentive and helpful customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that a variety of our needs are met by one sleek product. Not only is this convenient, not only does it centrally store our supporter data, it also provides invaluable context about that data, that would otherwise be very difficult to see. The ability to see these connections and trends is vital to the success of our campaigns.

Likes Least

The price is difficult to justify for a small non-profit.

Recommendations

The true power of Salsa doesn't reveal itself until you dump a decent amount of data into it. Give it time and commit to having staff engage with it often. It sells itself. There is nothing that quite meets all of the needs of a nonprofit that we have found.

 
 

from Sun & Sky Productions LLC
Specialty: Other

Great marketing, advocacy & fundraising service for our company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I best like that SalsaLabs is an "all-in-one" solution, which also facilitates a user outreach campaign.

Likes Least

They are quite busy on the custom development side, and getting custom development support has taken longer than we anticipated. The positive side of that is they are available to help us map out new ideas that have not been done before -- this is valuable to us.

Recommendations

Get clear on what you need, then do at least one of not two of their webcast sales presentations -- determine the fit and get up to speed with SalsaLabs' considerable features before getting started.

 
 

from BCAC
Specialty: Human Services

BCAC Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like tracking emails feature, being able to tell if key constituents have opened your email or not.

Likes Least

not able to attach other documents to email blasts

Recommendations

More work needs to be done on tracking fiscal functions/donations.

 
 

from Peers Envisioning and Engaging in Recovery Services
Specialty: Healthcare & Hospitals

We have had an overall very good experience, thanks for the support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like how responsive Salsa is to all of my questions.

Likes Least

I think you should allow webpage templates from Dev. sites because we wanted to launch our new site with the Salsa links working and it was confusing.

Recommendations

Ask questions and don't be afraid to send emails if you have questions.

 
 

from Latin America Working Group
Specialty: International Organizations

Satisfied, but change the new log-in setup

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It integrates our email, online donation, and advocacy needs in the same product.

Likes Least

Some of the email formatting is difficult.

And my biggest pet peeve right now is that Salsa opens a new tab in my browser every time I want to sign in to Cosm. If you could just let it open in the same tab, that would be SO appreciated. Literally the only reason I am answering this survey.

Recommendations

Do you need your CRM email, donation, advocacy, and supporter management all in one place?

 
 

from Save Our Canyons
Specialty: Environmental

Salsa is da bomb!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Not only is this an effective tool for outreach and data management, but the support you get is amazing!

Likes Least

Sometimes some of the reports can be a challenge to create.

Recommendations

Make sure you are getting the best support possible...Salsa may not be the most inexpensive option, but I can tell you that when I am having issues, it sure is great to have such great folks to help me out!

 
 
 
Write a Review