Tessitura Network’s constituent relationship management (CRM) platform was developed to support processes for arts, cultural and entertainment nonprofits. Its core functionality includes box office ticketing and admissions, fundraising and membership management, reporting and more.
The ticketing and admissions module has capabilities to manage a complete range of box office operations, including ticket and subscription sales, reserved and open seating arrangements, general and timed admission, receipt printing, order confirmations, mobile ticketing and more.
Within the fundraising and membership module, fundraisers can track all types of contributions including grants, corporate gifts, matching gifts and pledges, solicitation tasks, membership renewals and details for all types of campaigns, appeals and special events.
Tessitura also includes robust reporting tools, which include over 200 standard reports for box office, finance, marketing, development and membership departments, as well as the ability to customize reports and export data.
Luisa from Pacific Symphony
Specialty: Arts & Cultural
Ability to incorporate both development and box office capabilities.
Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it.
Unique to the arts industry, some excellent specific details captured and helpful reports.
Tiiu from San Francisco Playhouse
I didn't work with this software for that long, and never used it as a manager, but from what I gleaned it's pretty powerful. It has a steep learning curve and is quite expensive, so most mid-sized arts organizations I've worked for have used other platforms. But Tessitura is the dream, if you can afford it.
Cody from Lincoln Center Theater
Tessitura is the biggest and worst CRM you can use. It has a giant network of constantly evolving apps, fixes and test cases. The annual conference is huge and a boon for those in the Arts. You will definitely need a dedicated IT person for Tessitura though, as it is complex and robust.
Stacy from Celebrity Series of Boston
I worked for a nonprofit and this was a great way to track customer response rates for email campaigns!