Wild Apricot
About Wild Apricot
Awards and Recognition
Wild Apricot Pricing
A 60 day free trial is available, after which WildApricot is priced as follows: Personal: $48/month for up to 100 contacts. Group: $60/month for up to 250 contacts. Community: $110/month for up to 500 contacts. Professional: $190/month for up to 2,000 contacts. Network: $350/month for up to 5,000 contacts. Enterprise: $420/month for up to 15,000 contacts. Global: $720/month for up to 50,000 contacts. All plans include unlimited admins, free SSL certificate, and support.
Starting price:
$60.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Wild Apricot
1 - 5 of 539 Reviews
Marilyn
Professional Training & Coaching, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed October 2021
Repeat Customer
Julie
Verified reviewer
Non-Profit Organization Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
Great software at a great price
Knowing that membership renewals and invoices and event reminders are automated means I can focus on what matters most, member engagement and retention.
PROSI'm a part time Executive Director of a membership organization. Before Wild Apricot a lot of my time was spent on billing and administration and event registration. Wild Apricot does all of that for me, so all I have to do is address specific questions or issues.
CONSThe email functionality is not great. That is literally my ONLY complaint about the software.
Chris
Religious Institutions, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2020
An Out of the Box Solution for Membership Management
Other than the issues described above with the payment gateway, we have been extremely pleased with our Wild Apricot experience.
PROSWild Apricot is a single source for nearly everything needed to manage a membership organization. It has revolutionized our database, taking it into the cloud, it has streamlined our renewal process, given us greater visibility into our email marketing, and overall allowed us to function more efficiently as an organization. Since its deployment, we've been able to replace the work of up to 2 FTE because of how Wild Apricot has allowed us to streamline our operations.
CONSTheir payment gateway, Wild Apricot Payments, does have some unique challenges that we are working through. It has errored out a number of times and there was no intuitive alert to let us know we were missing out on authorized donations. Their customer support team has been slower than we'd like to respond to these issues and have yet to provide a clear reason for them and any timeline for resolution.
Reason for choosing Wild Apricot
Overall, it provided the best set of tools for the price as well as providing a quality out of the box solution.
Reasons for switching to Wild Apricot
Goldmine was server based and their cloud-based option was cost prohibitive when we considered switching to that solution.
Sean
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2021
Not Customer Friendly
Our non-profit has approximately 1500 members we are managing and this was our first attempt at using a membership management tool. The implementation went well and our first year was generally positive. The features they offer are functional but pale in comparison to standalone services. For example the newsletter tool is extremely limited compared to our previous service, MailChimp, to the point where we are considering going back to MailChimp. After the company switched owners recently, the customer service quality has dropped dramatically. A recent forced change of payment systems resulted in our members' automatic subscriptions being canceled without warning, which was not expected or documented. We tried to engage customer support prior to the change but they were not helpful at all. This will likely result in a loss of members and thus income.
PROSIt offers a large selection of features and can be a one stop shop for membership tools. Although most of the features are not nearly comparable to equivalent stand-alone services, they are functional.
CONSCustomer support has been quite poor. They dropped telephone support in the last year and did not provide any guidance or assistance to us when they forced a payment system change that affected our members.
Reason for choosing Wild Apricot
Combination of price and features.
Brian
Verified reviewer
Sports, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed February 2019
A Sinking Ship
I have been a long time client of WA (7 years), but we are unlikely to renew. 3 years they ago they had a 40% price increase, but they allowed you to renew for up to 2 years at the previous rate. That increase was somewhat understandable because they had not raised fees for the previous 4 years we were clients. 2 years later they had another 40% increase but did not offer the same renewal. Neither increase coincided with major functional additions other than normal enhancements to existing functions. Today they announced a new 20% penalty if you don't switch to their payment processing system (US/Canada only). We have no intention to switch from PayPal so this was the last straw. We will be looking for an alternate option. They were acquired by a larger company and subsequently and equity firm. These increases are obviously cash grabs from current clients without considering the impact to the organizations. My suspicion is the company has a major cash flow issue and this is a way to get money now. I would be very leary of the stability of the company as they will lose many clients over this. This is really unfortunate because their tool is excellent!
PROSWA has a great feature set that includes a lot of the functionality we need to completely manage our membership, communication, and payment collection. I especially like that we can have bundle memberships and can create saved searches for email distribution or member management.
CONSThere are occasionally issues with some of the search fields that can only be resolved by logging off and back in. I would like to have group texting capabilities.