YourMembership.com is an integrated suite of online membership management applications used by associations and other member organizations to engage members, track financial data and support administrative processes.
This platform has many core membership-management features, including dues configuration options to define multi-tiered dues levels, variable durations and other complex models and analytics and dashboards to monitor member activity and discover trends. Other features include event registration and member attendance functions and ecommerce tools to sell products, calculate taxes and shipping and automatically process payments.
YourMembership.com also offers accounting tools to generate and send invoices and track financial data—such as member dues, donations and ecommerce sales.
Founded in 1998, YourMembership.com is a multiple award-winning company: Ranked number five on Tampa Bay Business Journal’s 2014 Fast 50 list; recipient of a 2013 Best User Experience Award; a 2013 BizTech Innovation Awards for Use of Social Media finalist and winner of seven straight WebAwards from the Web Marketing Assocation.
Chris from IIASA
Employees number: 2-10 employees
I've been using the association management feature on YM for about 2 years now.
The administrative back end has more than enough to offer for the price. The important thing is to consider - do you need that many features for what your organization does.
We definitely do and we've been happy with them so far.
Reasonably competitive pricing
Weekly Q and A webinars to ask any questions you may have.
Too many features for smaller organizations
Customer service doesn't respond to the first contact, they'll follow up with an email then call if they need to
Constantly adding new features that do not always work on first release (just like any other product or company)
Expensive if your operating budget is already tight
Good company to use, and plenty of features
Jacob from Trade Association
Employees number: 2-10 employees
The basic functionality is average but everything else is rather poor. Customer service is terrible, takes forever to respond via the "Open Tickets" with no option to pick up the phone and call someone if there is something wrong. Common responses from Customer Service include, "that is a common problem, we are looking into it".
Most of the time, it works pretty well
Sheldon from NAFA
They appeared to provide all the tools you could ever need. Individual ID/password and other self-service membership features and benefits.
Support! Pathetic is putting it mildly. It seems that whenever you call for support during business hours you only get a voice recording. Seldom do you get the opportunity to reach a live person. They typically respond to online forms the next day but when you have a service affecting situation you need service then. Another HUGE fail is their bulk emailing feature. We have a small membership email list, 4500 members, when only 1/4 get the emails regularly you know there are problems. And to add insult to injury, it's almost impossible to create a bulk email in an easy to read format. Cut and paste from a basic text editor or Word and then try to format it, everything goes haywire. Try to type your own and the window will freeze up on you and you'll lose hours of work if you haven't saved it recently. Get ready to be frustrated.
Run! Go look at someone else... YourMembership is over prced and over sold and fails to meet on the most basic features.
Vanessa from MPI New England
Specialty: International Organizations
That the job board does work with our web-site and the revenue checks are sent regularly.
There is an embarrassing level of customer service! You leave voicemails that are never answered. You get a live person on the phone only after posing as a new customer and then they are unable to correctly transfer a phone call to who you really need to speak too. How many people work at this company that no one is manning a Customer Service line during business hours on a Tuesday? I would rather be put into a queue and wait for a person than leave a vm in a mailbox with no ones name on it.
Check out an option that provided a minimum of a live person during business hours or the ability to hold for one.
Michele from Kansas State Nurses Association
I have had nothing but a great experience with YM for our organization. It makes sense to a novice database/website person like me, and the YM staff are always helpful and pleasant. They don't treat me like an idiot, but as a student learning to work with the product. I can't say anything negative about my experience with YM!
Nothing! It is all good and necessary to my organization.
Buy it, now! You won't be sorry and you will be eager to learn it in order to advance your work and business image. The product makes perfect sense to novice users like me; I've come a long way since my organization purchased the software. It never gets boring, and the people at YM are easy to work with and in answering my questions.
Stef from Duke U
Specialty: Higher Education
Ease of communication and services rendered, makes it very accessible in a user platform.
Website is a little messy, and some users have had difficulty with interface.
Run several models for user-friendly interface and make sure all macros work.
Mark from Florida Association of Professional Lobbyists
The support staff at YourMembership.com is phenomenally responsive.
The software is so robust that it's hard to simply dive in and swim around. I believe it would really help to attend one of their Xperience conferences, which I've not yet done.
Make sure you use a matrix to evaluate the myriad of features of the multiple programs you're looking at. If you're looking for a top notch online community, YM.com can provide it, but you may want to contact the online community expert.
Richard from U.S. Army (Ret)
Specialty: Healthcare & Hospitals
Professional approach and service to the profession.
I do not dislike anything for this professional group.
Read carefully and make sure you understand all of the details.
Kate from Int'l Game Developers Assoc.
Specialty: International Organizations
Quite cost-effective, which is the main reason we opted for YM, and on the whole it was pretty easy to implement.
The product lacks MANY international features, like date formats, time formats, translation capabilities etc. We've also found the vendor to be pretty slow to respond to concerns and sometimes it takes multiple tries to explain to them the issue.
Look at everything out there and choose wisely. We needed a quick solution that was cost-effective and YM served that role but will we use it forever? Doubtful as it lacks robust Web features.
Rory from BPLA
The website is fairly intuitive, and the customer service is responsive.
No real complaints. Sometimes it can be a bit clunky, but not much more so than other websites.
I can't think if of any currently.
Robin from FASBO
Easy to work with, minimal contact as vendor provides the service.
We don't see the revenue that should be generated for the product.
Don't sign a multi-year contract in case they don't produce.
Paul from Meetup
The website is well designed and has great graphics and is easy to navigate.
It is fairly expensive for what they provide. It would be good if they could find a way to provide more services for the money they charge.
You need to determine whether, all things considered, the software is going to increase your membership or enhance the membership experience sufficiently to justify the cost.
Long from Nvidia
Membership management, transfer, review, notification and promotion alerts.
Nothing so far, but it should be more user friendly. It should be designed to co-market with the partner.
Use them more often to get a deeper understanding and gather feedback from the end users.
Ed from Rice
The functionality of the product and the way that it lets you use the product.
There isn't much that I don't like about it.
Use it to see if it fits your functinoablity, or else just go and buy something else.
Leora from Goddess On the Go LLC
How organized and efficient it is. They have a great customer service team who have been helpful whenever I've had any issues.
It took me a little while to get familiar with some of the categories they had on the site. But otherwise I would say it's super efficient.
Be sure it can meet all your needs. Know your requirements beforehand and make sure to have all your questions answered.
Andrea from BCCollege
Specialty: Higher Education
I liked best the fact that the product was very easy to use. This is important to me because my time is precious and something that is easy to use allow me to save time.
Overall I would rate the product highly. So, as a result, I can not thing of any feature that I liked least about the product.
I would recommend to others to take the time to do the review slowly and try to experience all the features of the products in order to give it a fair review.
Michael from hodgegrows
This vendor is highly motivated to meet their client's needs.
This product can be difficult to understand at times.
Set aside an appropriate amount of time when you are first installing the software.
Robert from H&S Publications Inc.
I liked the interaction with a personal representative.
It has a non-inutitive interface and the smartphone app was not useful.
Perform a complete review of the admin before purchasing your solution.
Mary from Pennsylvania Occupational Therapy Association
We migrated our website and membership management (1300 members) almost 7 months ago and appreciate many new features, especially the group pages we set up with our Board members as administrators. They enjoy the 24/7 access they have to post news about new events and activities. We like the ability to schedule email messages and reminders to all our members. We recently began using the "syte-sensor" to monitor our website, and that has helped us access and use additional features. Customer service to help us out as we learned about the software and its application has been wonderful.
Indexing of topics in the Knowledge Base (help manual) isn't always picking up on the key words we use, and it takes a bit of digging. However, when we contact support people, we get what we need.
Take a look at other YourMembership sites to see the multiple different web options available.