YourMembership.com Software


 

YourMembership.com is an integrated suite of online membership management applications used by associations and other member organizations to engage members, track financial data and support administrative processes.

This platform has many core membership-management features, including dues configuration options to define multi-tiered dues levels, variable durations and other complex models and analytics and dashboards to monitor member activity and discover trends. Other features include event registration and member attendance functions and ecommerce tools to sell products, calculate taxes and shipping and automatically process payments.

YourMembership.com also offers accounting tools to generate and send invoices and track financial data—such as member dues, donations and ecommerce sales.

Founded in 1998, YourMembership.com is a multiple award-winning company: Ranked number five on Tampa Bay Business Journal’s 2014 Fast 50 list; recipient of a 2013 Best User Experience Award; a 2013 BizTech Innovation Awards for Use of Social Media finalist and winner of seven straight WebAwards from the Web Marketing Assocation.

 

YourMembership.com - Event management
 
  • YourMembership.com - Event management
    Event management
  • YourMembership.com - Mobile app
    Mobile app
  • YourMembership.com - Custom-branded member sites
    Custom-branded member sites
Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of YourMembership.com

 
Software Advice Reviews (17)
More Reviews (1)

Showing 1-17 of 17

from NAFA
Specialty: Associations

Great sales, great looking product but fails to deliver on all facets

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Likes Best

They appeared to provide all the tools you could ever need. Individual ID/password and other self-service membership features and benefits.

Likes Least

Support! Pathetic is putting it mildly. It seems that whenever you call for support during business hours you only get a voice recording. Seldom do you get the opportunity to reach a live person. They typically respond to online forms the next day but when you have a service affecting situation you need service then. Another HUGE fail is their bulk emailing feature. We have a small membership email list, 4500 members, when only 1/4 get the emails regularly you know there are problems. And to add insult to injury, it's almost impossible to create a bulk email in an easy to read format. Cut and paste from a basic text editor or Word and then try to format it, everything goes haywire. Try to type your own and the window will freeze up on you and you'll lose hours of work if you haven't saved it recently. Get ready to be frustrated.

Recommendations

Run! Go look at someone else... YourMembership is over prced and over sold and fails to meet on the most basic features.

 
 

from MPI New England
Specialty: International Organizations

Terrible Customer Service!

Ease-of-use

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N/A

Likes Best

That the job board does work with our web-site and the revenue checks are sent regularly.

Likes Least

There is an embarrassing level of customer service! You leave voicemails that are never answered. You get a live person on the phone only after posing as a new customer and then they are unable to correctly transfer a phone call to who you really need to speak too. How many people work at this company that no one is manning a Customer Service line during business hours on a Tuesday? I would rather be put into a queue and wait for a person than leave a vm in a mailbox with no ones name on it.

Recommendations

Check out an option that provided a minimum of a live person during business hours or the ability to hold for one.

 
 

from Kansas State Nurses Association
Specialty: Associations

Love YM Product and Associates

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Likes Best

I have had nothing but a great experience with YM for our organization. It makes sense to a novice database/website person like me, and the YM staff are always helpful and pleasant. They don't treat me like an idiot, but as a student learning to work with the product. I can't say anything negative about my experience with YM!

Likes Least

Nothing! It is all good and necessary to my organization.

Recommendations

Buy it, now! You won't be sorry and you will be eager to learn it in order to advance your work and business image. The product makes perfect sense to novice users like me; I've come a long way since my organization purchased the software. It never gets boring, and the people at YM are easy to work with and in answering my questions.

 
 

from Duke U
Specialty: Higher Education

I am not sure what this question is asking.

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Likes Best

Ease of communication and services rendered, makes it very accessible in a user platform.

Likes Least

Website is a little messy, and some users have had difficulty with interface.

Recommendations

Run several models for user-friendly interface and make sure all macros work.

 
 

from Florida Association of Professional Lobbyists
Specialty: Associations

Happy user!

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Likes Best

The support staff at YourMembership.com is phenomenally responsive.

Likes Least

The software is so robust that it's hard to simply dive in and swim around. I believe it would really help to attend one of their Xperience conferences, which I've not yet done.

Recommendations

Make sure you use a matrix to evaluate the myriad of features of the multiple programs you're looking at. If you're looking for a top notch online community, YM.com can provide it, but you may want to contact the online community expert.

 
 

from U.S. Army (Ret)
Specialty: Healthcare & Hospitals

My Review is As Follows

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Customer Support

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Likes Best

Professional approach and service to the profession.

Likes Least

I do not dislike anything for this professional group.

Recommendations

Read carefully and make sure you understand all of the details.

 
 

from Int'l Game Developers Assoc.
Specialty: International Organizations

Review of YM

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Likes Best

Quite cost-effective, which is the main reason we opted for YM, and on the whole it was pretty easy to implement.

Likes Least

The product lacks MANY international features, like date formats, time formats, translation capabilities etc. We've also found the vendor to be pretty slow to respond to concerns and sometimes it takes multiple tries to explain to them the issue.

Recommendations

Look at everything out there and choose wisely. We needed a quick solution that was cost-effective and YM served that role but will we use it forever? Doubtful as it lacks robust Web features.

 
 

from BPLA
Specialty: Associations

Website and Customer Service Are Good

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Likes Best

The website is fairly intuitive, and the customer service is responsive.

Likes Least

No real complaints. Sometimes it can be a bit clunky, but not much more so than other websites.

Recommendations

I can't think if of any currently.

 
 

from FASBO
Specialty: Governments

YourMembership review

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Likes Best

Easy to work with, minimal contact as vendor provides the service.

Likes Least

We don't see the revenue that should be generated for the product.

Recommendations

Don't sign a multi-year contract in case they don't produce.

 
 

from Meetup
Specialty: Associations

My review of YourMembership.com

Ease-of-use

Functionality

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Likes Best

The website is well designed and has great graphics and is easy to navigate.

Likes Least

It is fairly expensive for what they provide. It would be good if they could find a way to provide more services for the money they charge.

Recommendations

You need to determine whether, all things considered, the software is going to increase your membership or enhance the membership experience sufficiently to justify the cost.

 
 

from Nvidia
Specialty: Corporations

NV-Leon-Cui-Feb 15

Ease-of-use

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Likes Best

Membership management, transfer, review, notification and promotion alerts.

Likes Least

Nothing so far, but it should be more user friendly. It should be designed to co-market with the partner.

Recommendations

Use them more often to get a deeper understanding and gather feedback from the end users.

 
 

from Rice
Specialty: Corporations

Review of YourMembership.com

Ease-of-use

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Likes Best

The functionality of the product and the way that it lets you use the product.

Likes Least

There isn't much that I don't like about it.

Recommendations

Use it to see if it fits your functinoablity, or else just go and buy something else.

 
 

from Goddess On the Go LLC
Specialty: Other

My review of Your Membership.com

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Functionality

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Likes Best

How organized and efficient it is. They have a great customer service team who have been helpful whenever I've had any issues.

Likes Least

It took me a little while to get familiar with some of the categories they had on the site. But otherwise I would say it's super efficient.

Recommendations

Be sure it can meet all your needs. Know your requirements beforehand and make sure to have all your questions answered.

 
 

from BCCollege
Specialty: Higher Education

My review of YourMemebership

Ease-of-use

Functionality

Product Quality

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Likes Best

I liked best the fact that the product was very easy to use. This is important to me because my time is precious and something that is easy to use allow me to save time.

Likes Least

Overall I would rate the product highly. So, as a result, I can not thing of any feature that I liked least about the product.

Recommendations

I would recommend to others to take the time to do the review slowly and try to experience all the features of the products in order to give it a fair review.

 
 

from hodgegrows
Specialty: Corporations

great user friendly software

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Likes Best

This vendor is highly motivated to meet their client's needs.

Likes Least

This product can be difficult to understand at times.

Recommendations

Set aside an appropriate amount of time when you are first installing the software.

 
 

from H&S Publications Inc.
Specialty: Other

Ups and downs

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Functionality

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Likes Best

I liked the interaction with a personal representative.

Likes Least

It has a non-inutitive interface and the smartphone app was not useful.

Recommendations

Perform a complete review of the admin before purchasing your solution.

 
 

from Pennsylvania Occupational Therapy Association
Specialty: Associations

YourMembership has streamlined operations

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Product Quality

Customer Support

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Likes Best

We migrated our website and membership management (1300 members) almost 7 months ago and appreciate many new features, especially the group pages we set up with our Board members as administrators. They enjoy the 24/7 access they have to post news about new events and activities. We like the ability to schedule email messages and reminders to all our members. We recently began using the "syte-sensor" to monitor our website, and that has helped us access and use additional features. Customer service to help us out as we learned about the software and its application has been wonderful.

Likes Least

Indexing of topics in the Knowledge Base (help manual) isn't always picking up on the key words we use, and it takes a bit of digging. However, when we contact support people, we get what we need.

Recommendations

Take a look at other YourMembership sites to see the multiple different web options available.

 
 
 
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