eTapestry


 

eTapestry is an online fundraising database designed for growing not for profits. Organizations are able to customize the system to reach donors, members, supporters and volunteers.

As a web-based application, all that is required to get it started is an internet connection and a browser. All upgrades, maintenance, backups, and data security are managed and monitored by Blackbaud, who has over 30 years of experience in the not for profit sector

For over a decade, eTapestry has supported smaller organizations with limited resources. eTapestry is a cloud-based solution, and allows organizations to access their information from any computer, at any time, from any location.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

113 Reviews of eTapestry

 
Software Advice Reviews (89)
More Reviews (24)

Showing 1-20 of 89

from Chesapeake Humane Society
Specialty: Animal Welfare
Number of employees: 11-50 employees Employees number: 11-50 employees

Over-complex and user unfriendly

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As a 10+ year Raiser's Edge user, I wasn't too worried about using eTapestry as part of my new job. Boy, was I wrong.
I inherited the system and was unpleasantly surprised to find that this Blackbaud product so user unfriendly.
Even the most basic functions are not intuitive. It take more steps than are necessary to extract the information you need which means it's time consuming and therefore hampers productivity.

For example, running a query shouldn't frustrate the user to the point that they have to resort to letting Blackbaud support login to the system and run it!
Additionally, this platform doesn't have a mechanism to capture detailed notes about donors - something that is critical in fundraising!
If I were using Raiser's, I would be able to go into a donor record, open the notes field and record the gist of a conversation, meeting, etc. as well as set follow ups. In eTapestry, you're limited to a sticky note which isn't exactly the same thing -- in fact, it's nothing like it.

If you just want to keep simple data -- basically a place to record gifts, then this *might* work for you. However, you need to understand that this isn't an easy interface; most functions take multiple (and I mean double-digit multiple) steps to complete.

There are other donor management programs out there that offer much more in a easier to use format ... typically for the same price.








Pros

I cannot think of a single thing.

Cons

Everything.

Advice to Others

Know what you want out of your software ahead of time. As I said earlier, I inherited this program, so I didn't know much about it other than it was a Blackbaud product. Since I had many years of experience with another BB program, I presumed it would be comparable. If I were to start from scratch, I would be looking for a program that offered more than just a repository of names and donations. I would be on the hunt for one that could help the organization to grow the mission, cultivate relationships and offer a variety of tools to get the job done and most importantly, in a user-friendly format. Unlike unicorns, these programs really do exist!

 
 

from The Hope Project
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

eTapestry helpful for start-up nonprofits

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We went from having info in file folders. eTapestry is easy to use, and its customer service people are wonderful.

Pros

Its immediate ease of use for the basic things--and the customer service people!

Cons

I don't have enough time to learn how to do all the things it has the capacity for.

Advice to Others

Schedule training time for 30 to 60 minutes a week until you've familiarized yourself with all the bells and whistles--particularly doing queries and reports.

 
 

from Heritage Hill Foundation
Specialty: Philanthropic Foundations
Number of employees: 2-10 employees Employees number: 2-10 employees

eTapestry not for babies

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eTapestry is full of wonderful features that make life easier for tracking donors.

Pros

Great customer support/chat/email.

Cons

I often feel I need to be a programmer to understand the queries and reports. This is my 4th year using it, and it still is confusing. I use chat very frequently. If that wasn't included, I would not use this program.

 
 

from Ishan Gala Foundation
Specialty: Healthcare & Hospitals
Number of employees: 1 employee Employees number: 1 employee

E-tapestry

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This software is better meant for larger organizations. It seems to have a lot of bells whistles that are not particularly useful to my organization at it's current stage. It also took a significant amount of time to truly learn and apply the tools. The chat customer service is very convenient and always helpful. They can offer tailored advice for exactly what you want.

 
 

from CSM
Specialty: Faith-Based Ministries
Number of employees: 11-50 employees Employees number: 11-50 employees

eTapestry Review

Ease-of-use

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I have been using eTapestry for a little over 3 years. I manage all of the donations that my non-profit receives and use eTapestry to assist in that process. It was a little difficult to navigate at first. I took over my position with little training on eTapestry, so I had to figure a lot of it out as I was using it. Once I got the hang of how queries and reports communicate with each other, it made everything a lot easier! The support team with eTapestry has been great in helping me learn all of the functions the site has to offer. They were able to answer all of my questions and make me feel comfortable using the site. We also utilize the personal fundraising pages as well. These have been fair easy to maintain. eTapestry is not the most user friendly for people who do not have a lot of computer/internet skills. I was able to navigate most of it, but had to reach out to support many times.

Pros

Easy way to track contact information for donors, Endless reports that can be created in relation to donations, Great customer service

Cons

Not the most user friendly to someone who isn't great with technology, Some functions within tracking donor's and their donations are complicated, Limited personal fundraising options

Advice to Others

Contact eTapestry support with any questions you have! They will email you a copy of your transcript and send over detailed instructions if needed. They always helped me out and never made me feel silly for asked so many questions!

 
 

from National Children's Oral Health Foundation
Specialty: National Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

E-Tapestry Review

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I am the office manager and I utilize E-Tapestry probably the most in our organization. I use it to manage our donor base, enter gifts, and create queries.

Pros

I do like the amount of information you can store on each individual account record. The search bar makes it easy to find an account if you do not know all of the information and just some of the information. Entering gifts and labeling them appropriately is very easy.

Cons

I would say there is not a lot of educational tutorials on how to performs a certain task. If there are videos to learn certain things they are not easily found. The only reason I know how to use this program is because of a co-worker who had been working on it longer and also using trial and error. It is not easy to delete multiple records. Merging accounts often causes you to lose information. The steps to get a task done are not very well communicated.

Advice to Others

I would suggest looking elsewhere for a donor based software. This one is very hard to learn and use, and with little tutorials is makes working with this program a bit tasking. A software like this should make my work life more efficient and there are times when e-Tapestry does the total opposite of that.

 
 

from The Children's Park of Tyler
Specialty: Faith-Based Ministries
Number of employees: 1 employee Employees number: 1 employee

Very pleased

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We are a small non profit, been in existence for 15 years, and we're in need of consolidating all of our donor information into one place. We chose etapestry and have been extremely pleased with the process of moving our information and then having everything at our fingertips. Their customer service and online help has been great!

 
 

from Alabama Rivers Alliance
Specialty: Environmental
Number of employees: 2-10 employees Employees number: 2-10 employees

eTapesty

Ease-of-use

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My organization needed a better and more intuitive way to track our donors, increase our membership, provide engaging reports for our Board and integrate our website in our fundraising efforts. After MUCH research, we made the switch to eTapestry and have never been happier. The product itself is very easy to navigate for all users of various levels of experience. The reporting functions are exactly what we were needing and our Board feels more involved and up to date in all of our fundraising efforts. the ability to integrate into our current website is also a relief as we have seen an increase in online donations because of the ease of use and promotion. After struggling with several different databases, we are so glad to have finally found a perfect fit and "new member" of the team! The support staff is always VERY knowledgeable and eager to help, too!

Pros

reporting, ease of use, integration with our website, goal reminders, etc.

Cons

nothing at all! : )

Advice to Others

Be sure to go through as many of the trainings as you can. Their training programs are tremendously helpful when setting up your new database!

 
 

from National Children's Oral Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 11-50 employees Employees number: 11-50 employees

Good for Database Management, Poor Communications Tools

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Functionality

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Value for Money

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I have been working in communications and development for non-profit organizations for more than 15 years. I have been using eTapestry for 2 years. I have experience with a variety of other donor management tools including Blackbaud's The Raiser's Edge. eTapestry is strong in regard to contact management, processing online gifts, and the reporting/query tools. The expense as well as the email communications and analytics are where it falls short.

Pros

Entire system is very easy to learn no matter the experience level
Managing donor records and online gifts is very easy
Reporting and query tools are easy to use even for those without a lot of experience building queries
clean, user-friendly interface
excellent customer support
simple data entry & gift processing
online giving pages import gifts directly to database, helping teams avoid manual entry & the pages can be reskinned to match your website design
easy to mass import records

Cons

expensive, especially having to pay for Advanced emails & paying an hourly fee for minor changes
eTapestry support must be requested for an array of minor tweaks to giving pages for example and it usually takes several days to up to 2 weeks to get changes finished
communications templates are inflexible and look extremely dated, often the preview of a communication you see on your screen is not how it looks at delivery, very limited analytics tools and delivery/testing options
as far as I know there is no ability to export from eTapestry to QuickBooks which means gift processing team must reenter gifts manually into QuickBooks
while it has the ability to provide personal fundraising pages, they are highly inflexible and the layouts look so dated they are almost not worth using

Advice to Others

My advice is to really think about what you want to use eTapestry for before purchasing. If you are using it for contact and donor management and online gift processing, I would consider it, as it is extremely easy to learn and use. If you want the tool to also be your email marketing tool, I would suggest requesting a detailed demo on the communication tool and analytics and ask a lot of questions regarding what you need it to do. To me, it seems eTapestry has not invested much in this area, as I have not noticed any new templates or feature improvements since I began using it two years ago. Be very thorough when asking about ongoing maintenance costs and think carefully through how often you will need changes to giving pages, how many records you plan to have, etc as these all impact the total cost.

 
 

from Junior League of Durham and Orange Counties
Specialty: Other
Number of employees: 1 employee Employees number: 1 employee

Perfect for a smaller non-profit organization

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While my organization is still in the implementation process, eTapestry has proven to be very easily navigated and learned. It's served my smaller organization very well and has so far met all of our needs. I'm very much looking forward to our future working with this product.

 
 

from MindsEye
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

A really solid CRM

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eTapestry is a really great product. We love how easy it is to use and manipulate. While it takes some thinking to get it set up just so, it's amazingly flexible!

Pros

Ease of use, ability to use for multiple types of constituents

Cons

Queries and reports can be difficult to set up properly.

 
 

from MindsEye
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

eTapestry Helps Your Nonprofit

Ease-of-use

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Value for Money

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I have used eTapestry for almost a year in my nonprofit communications & support position. I use it daily for different functions: managing and tracking donors and volunteers, e-communications, and mailings. It is easy to use and has saved us an immense amount of time since we switched from our older database. I would recommend it to anyone looking to make your time in a busy field make the most impact.

Pros

It organizes all our information together rather than having bits and pieces in different places.

Cons

The e-communications functions could be improved to be more user friendly and visually appealing.

 
 

from Caring for Miami
Specialty: Human Services
Number of employees: 2-10 employees Employees number: 2-10 employees

The best CRM around for small to medium orgs!

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This product is superb. I have worked with several different Donor management products and it by far exceeds the capabilities and features others offer. Costs are the lowest and provides the most well rounded and customizable options.

Advice to Others

I checked out six other CRMs before choosing eTap. Save yourself the leg work and trust that blackbaud's eTap CRM is the best option.

 
 

from self employed
Specialty: Human Services
Number of employees: 1 employee Employees number: 1 employee

Customer Support Is The Bomb

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eTapestry takes a little getting used to especially if you are accustomed to the more robust Raiser's Edge. However for a small non-profit the pricing and the excellent customer support get you to where you need to be.

Pros

Ease of use. Availability of knowledge base. Also many consultants publish free manuals for creating end of year and monthly reports. Cost effective. Web based.

Cons

Lacks a robust query tool.

Advice to Others

While it was even better when there was a free version available eTapestry is worth considering for a small non-profit.

 
 

from U.S.VETS
Specialty: Human Services

eTapestry, the right choice for the right organization

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Likes Best

There are multiple functions, and the program is able to handle vast amounts of data and input.

Likes Least

The user interface is not user friendly, and there is a lot of redundancy built into the software, making it tedious for some operations.

Recommendations

Reports. The software MUST be able to create usable reports and operations based on the donor data entered. It takes large amounts of time to correctly organize the data, and thus utility should be received by being able to utilize that data.

 
 

from Transformation Ministries
Specialty: Faith-Based Ministries

eTapestry User Review

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Likes Best

Easy to work with, comprehensive system that meets all of our needs. Great online and/or instructor led training programs. Flexible scheduling with developers.

Likes Least

Their website and training programs are sometimes more difficult and time consuming to navigate that we would like.

Recommendations

Definitly worth adding to your short list. This software will do all that you expect it to and more.

 
 

from Fox Valley Lutheran Homes Inc.
Specialty: Faith-Based Ministries

Getting Started with eTapestry

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Likes Best

I really like all the things that eTapestry can do and all the help that I can get with all the questions that I have while I am learning the ropes! The people who have been with me from the moment I started looking into eTapestry, through the conversion process, through the training, and now as my team and I are getting our feet wet trying to get into the many facets of using eTapestry are very knowledgeable and so very helpful!

Likes Least

I wish that the conversion specialist had done a few more things for us, or at least had prepared me for how much was still left for me to do after he was done.

Recommendations

Take a look at how readily available the IT crew the software company (chat line people) has. At eTapestry these people are available within seconds as soon as you login with a question. They can answer just about anything you need and give you the help you need when you need it. I've found eTapestry (and Blackbaud - the parent company) and their chat line support to be one of the very best support teams I've ever worked with on any website ever!

 
 

from WAM Theatre
Specialty: Arts & Cultural

Clunky, but effective

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Likes Best

For basic use, eTapestry is very efficient. I love that I can send out personalized email updates and it will automatically record that communication in each accounts journal. The program also comes with excellent customer support- I've gotten speedy, in-depth answers every time.

Likes Least

The queries don't always find the group I'm trying to capture. I find the queries to be clunky and not entirely intuitive. The program also doesn't have a ticketing module, so I'm stuck having to merge info from Brown Paper Tickets into eTapestry.

Recommendations

The manuals and videos that come with this program are very helpful-- most questions I have can be answered simply by the manuals or by customer service.

 
 

from NorthEast of the Well
Specialty: Churches

Difficult for first time users and non profits without training budget

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Likes Best

Online chat is easily accessible. Once you learn how to pull reports, they can be helpful.

Likes Least

Difficult for first time users. Training is outdated. Many small glitches in data entry procedures.

Recommendations

Look for free or inexpensive continual training. Small non-profits like ours and others I have worked for do not usually have budget for purchasing training experiences.

 
 

from Paso Robles Youth Arts Foundation
Specialty: Arts & Cultural

New User to eTapestry

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Likes Best

I like the dashboard layout the best. Makes things easy to find.

Likes Least

Pulling queries and reports has been a challenge. Without phone support, I spend a lot of time watching webinars and reading instructions before I can get the data I need.

Recommendations

Check on the level of service you are getting before you commit. We thought we had phone service which turned out to not be included in the package.