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Overall customer rating: Customer rating:

 (69)

 (53)

Recommended by: Recommended by:

65% of users

86% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Being on our company’s scheduling team, I love how organized I can be in Asana. ... Everything is time-stamped, there is the ability for comments on tasks and notifications can be emailed once tasks are completed. ... Everyone can always be one the same page and know what's going on.”

- Cara Salom, Sparefoot

“Great online content management system. This system is very easy to upload to and share information with your workgroup. It is not that expensive and will give you great capabilities if you are working on more than one project or if you need to share information with work partners.”

- Scott Sherwood - Praeclarus Press

Most negative review: Most negative review:

“In a very basic sense, it's just hard to use. It seems counterintuitive. It's hard to search for things, and find them, and share them and sort them into various categories or places.”

- Katelyn Watkins, Sparefoot

“It is horrible if you have lots of clients. There really is no hierarchy for clients.”

- Chris Lesner - Project World Impact

Pricing:

How it's priced: How it's priced:

Cloud-based: Monthly subscription fee for each user login. Premium versions available for teams or entire organizations.

Cloud-based: A monthly or annual subscription fee is paid.

Contract term: Contract term:

Cloud-based: None required.

Cloud-based: No contract required; subscription renewed monthly.

Upfront costs: Upfront costs:

None, beyond monthly subscription fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond monthly subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (69)

 (53)

Most positive review: Most positive review:

“Simple to use with a lot of enhanced features. I work for a startup, and we're always adding new members to the team and some haven't used Asana in the past. We can easily onboard them and get them on the platform with no training and a short learning period.”

- Robin Patin, RealContacts

“Extremely easy and intuitive to use. It’s organized, simple, and handles the basics really well. Have used this for two separate projects with different companies, both seamless.”

- Colleen Hoy - Nashville Technology Council

Most negative review: Most negative review:

“Unlike other project management tools and task tools, it was actually confusing to use.”

- Christine Weinbrecht, BWC Coastal Consulting

“The platform is not as intuitive as you would hope. That means it takes longer to get someone on board with the system.”

- Josh Harcus - Huify

Support:

Overall customer rating: Customer rating:

 (69)

 (53)

Most positive review: Most positive review:

“I’ve worked with Asana customer support a handful of times, and they’ve always been excellent: super-knowledgeable about their product and very professional.”

- Emma Nostrand, Sparefoot

“They have excellent customer support. They're responsive and friendly.”

- Aaron Price, Kepware

Most negative review: Most negative review:

“The customer support is … through email only. I did not like that at all; I could not find one phone number.”

- Christine Weinbrecht, BWC Coastal Consulting LLC

“Support isn’t always available, but we didn’t have too many urgent issues.”

- Robyn Deeley, Larger Than Life

Phone support: Phone support:

Not offered.

Not offered.

Online case submission: Online case submission:

Available to all users.

Online case submission available to all users.

Online support options: Online support options:

Help website and knowledge base available to all users. Priority support with dedicated account manager available to Premium users.

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Training: Training:

Online guide included for all users. Instructional videos also available.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.