Workfront Software


 

Workfront (formerly AtTask) is a software solution that allows marketing teams and other departments to prioritize, route, manage, and report on all of their work—from large projects to small, ad hoc requests. 

With more than 50 standard reports and the capability to customize to each organization's unique needs, the platform provides visibility into the entire work lifecycle, ensuring projects finish on time and within budget, and that all stakeholders stay in the loop from start to finish. 

 This scalable solution gives companies a 360-degree view of their operations, helping every member of the organization, from account managers to executives, to communicate, collaborate, assign work, track deadlines, allocate internal and external resources, check status updates, deliver work, manage reviews and approvals and increase personal and team productivity. 

 Workfront provides a solution that can be tailored to suit businesses of any size and type, from small marketing agencies to enterprises. It's also suitable for IT teams, architectural firms, accounting businesses and consulting services.

 

Workfront - Assignment Recommendations
 
  • Workfront - Assignment Recommendations
    Assignment Recommendations
  • Workfront - Custom Dashboards
    Custom Dashboards
  • Workfront - Gantt Portfolio
    Gantt Portfolio
  • Workfront - My Work Queue
    My Work Queue
  • Workfront - PM Portfolio Milestones
    PM Portfolio Milestones
  • Workfront - Agile Story Board
    Agile Story Board
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000

182 Reviews of Workfront

 
Software Advice Reviews (100)
More Reviews (82)

Showing 1-20 of 100

from Kuali, Inc
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

Powerful project management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I used Workfront for two years and was continually amazed at how feature rich it was. The Very extensive backend to manage resources, evaluate budget usage, forecast completion timelines, etc. However, it wasn't the easiest to use... mainly because there was so much functionality it was hard to get your head around it all. However, while I was using it they released a "team home" product that allowed you to give certain "light users" a frontend that had less functionality but everything most basic users need. This was a great decision of theirs as it truly helped with user adoption.

Pros

Very powerful software! Rich gantt charts, resource/capacity planning, etc.

Cons

Sometimes too hard to use because of how to feature rich it is.

Advice to Others

If you're a power user and have a dedicated project management team, then this is the software for you!

 
 

from MVM
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

Workfront at MVM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Workfront is an amazing tool that we have used a lot in our projects. With this tool, we have been able to do our duties easier than other tools. Also, it's simple to have a view of the current status of your projects everytime that you need. Definetely, it was an Smart desision having bought Workfront.

Pros

Easy to use

Cons

Sometimes, We have had problems with the availability of the tool.

Advice to Others

If you want to have a great project management system that has all the things you need to be successful with your project, I would say Workfront is perfect for you.

 
 

from Auburn University
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

Great if you are accustomed to Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product is excellent for those who have worked with Salesforce. The product generates those same reports and material that you become accustomed through Salesforce. Additionally, it is great for document retention. The dashboards are also incredible feature. Once again, it is definitely a Salesforce type platform, so it may take time to get used to, but these are great features.

Pros

Dashboards, document retention

Cons

Customer support

Advice to Others

Make sure you request a demo before going in head first!

 
 

from Visa
Specialty: Other Services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

Works fine, but can be improved

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I used to use it to track projects I was working on at a marketing agency. I also used it for keeping track of my time. I used it around the time it was transitioning from AtTask to Workfront. The transition brought some good changes but I still think more can be done. The user interface wasn't very sexy. We constantly had issues with replying from emails and having them show up on the task/project.

Pros

Managing my time sheet was pretty easy to do. I liked being able to customize my notifications.

Cons

The default settings for notifications was annoying. I believe they were all checked which meant I got an email every single time anything about the project was changed. I think the user interface can use a facelift.

Advice to Others

It's a good product for tracking projects but I'm sure there could be something better out there.

 
 

from Me
Specialty: Marketing
Number of employees: 1 employee Employees number: 1 employee

The Lion

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I used this tool working for an agency and we set it up for a very large client.

There are many features. We changed things weekly to get consistent reporting and needed items. So it can be customized to fit any organization.

I would say there is a learning curve but once you understand what you're looking for the tool will hum.

Pros

the unlimited functionality
overall project views

Cons

Getting started
getting things fine tuned

Advice to Others

Figure out how you want to see and report on things and build it off that

 
 

from Ricoh
Specialty: Accounting/Taxes

Enterprise level project management tool

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

This is truly an enterprise level of project management tool. The feature sets covers the whole life cycle of the project management, from roles responsibility, planning, scheduling to task level management. The user interface is rich and easy to use once you are used to it. The collaboration functions are nicely designed and works very well.

Likes Least

The price is quite higher than other project management tools. The learning curve is bit steep if you want to use it efficiently.

Recommendations

Start with the trial and get familiar with the UI. Use the more advanced features, like APIs, only after you have a good understanding of how the system works.

 
 

from Bitshop
Specialty: IT Services

Good for managing my company projects

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like free trial. So used it to examine all features.
Also it is on mobile devices like iphone or ipad.
Dont need to use email to communicate with co-workers.

Likes Least

Don't include Windows phone app.
Assigned Support Engineer costs too high.

Recommendations

I suggest to use the Agile Burndown Chart to plan your project in this software.

 
 

from Connect Networks
Specialty: Accounting

Fantastic program

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The thing that I like most Workfront is that there is really easy to use UI

Likes Least

There isn't much to not like here. I think that once you use it you'll see that it is the best out there.

Recommendations

I would tell current users that we need to make sure that they read the manual to get started

 
 

from Grant Thornton
Specialty: Accounting/Taxes

Good Tool for project management

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Provides enterprise-level project management and work management. Supports roles with different permissions levels. Customizable. Open API. Sharepoint integration offered. Has version control.

Likes Least

Chat app or timer not included. High cost for expert advice. not so great for prescheduling projects or planning.

Recommendations

Little high in pricing, good for project management at Task level

 
 

from Warburtons Ltd
Specialty: IT Services

Workfront is an innovative solution to resource and task management.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The vendor provide clear focussed definition sessions, shaping the solution and the business requirements, but where they excel is their quick delivery approach, spinning up your environment quickly, and a 2 to 3 week consultancy later your up and running.

The product is flexible, and becoming more flexible by the release, tailor to your specifics but utilising standard functionality which is user friendly and easy to use.

Likes Least

They could probably provide some more advanced tutorials into supporting resource planning, and portfilios but the initial training provided through their sites are good.

Recommendations

Have a look at it and see for yourself. But it is a quick solution to some basic problems in the office. It will also support a staged implementation of functionality, which works well for companies slow to change.

 
 

from McKesson
Specialty: IT Services

Workfront Makes Your Worklife Easier

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product has fantastic reporting, customization and is easy to pick up quickly. The education and support are also fantastic! I typically get an immediate response whenever I have an issue which is rare! The education and training portion of Workfront helps get people up to speed on the tool quickly. Trainers will address any ongoing pain-points that may come up that are relevant to how your group uses the tool.

Likes Least

I'd like to see greater amount of customization to the email messages that go out as alerts to users.

Recommendations

Talk to as many others as you can find who use the tool to get their candid feedback.

 
 

from Moe's Southwest Grill
Specialty: Advertising & PR

It is very comprehensive and easy to use. A+++

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I love that we can house the creative on the site that way we have one location to go to and find all communication on projects, edits, and current creative to easily share with our external partners.

Likes Least

I do get a lot of email alerts and its hard to keep track of all of them. I wish there was a way we could flag important action needed emails.

Recommendations

Take the time to train your team so everyone is on the same page. This tool can really help out the communication with your team when used properly.

 
 

from Green Hat
Specialty: Marketing Services

Still learning after 2 years!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It allows you to see how a project is going financially and timeframes. It also allows you to Collaborate with clients and store documents all in one place.

Likes Least

Reporting is not suited to our needs particularly where multiple assignees to one task. It is difficult to project properly without this type of reporting being available and broken down by assignee.

Recommendations

I think you need to understand the system properly BEFORE you start using it. You need to understand what it is capable of doing so you know how to set up a project and understand it's capabilities.

 
 

from eXplorance Inc.
Specialty: IT Services

Workfront offers incredible flexibility and reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I absolutely love the user interface and the ability to customize layouts to display exactly the information my users need to get their work done efficiently. Allowing field editing inside views and dashboards is pure genius. Creating custom forms is easy and gives me the flexibility to collect all of the information needed for tasks, issues, projects, requests, etc., and the ability to update these as my company evolves. Reporting is very powerful and we are now using charts and graphs to quickly identify projects and tasks that need attention.

Customer support and other services like training, webinars, consulting, user forums, etc. are all top rate. LEAP 2015 was truly impressive and I highly recommend attending LEAP 2016 (I know I'm looking forward to it!)

Likes Least

Nothing major comes to mind. There were a few UI-related features that I felt were missing, but the most important ones (to me) have been addressed. Occasionally there are some minor bugs after a software upgrade, but they are always fixed very quickly.

Recommendations

Ensure you have someone who has the time to learn the system and administer it properly. The software is very configurable and spending some time optimizing it for your business processes will increase adoption and value. The software is great, but it's important that everyone uses it properly, which means a good understanding of requirements, use cases, etc. should be made before implementation.

 
 

from OMC
Specialty: IT Services

A great work management solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

A great end-to-end solution which is very customisable. We have created a workflow that goes from initial client request, through scoping, costing, delivery and post-project reporting on customised metrics.

Likes Least

It is a US-based company, and being in the UK, access can sometimes be a bit slow, though European located servers should be up and running soon which should help.

Recommendations

It is not perfect, but it is the most fully-featured, easy-to-use and customisable work management software that I have used. Take it for a test-drive, I highly recommend it :)

 
 

from Blackbaud
Specialty: Marketing Services

Workfront is a (work)life saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the flexibility I have to make the product my own and how easy it is to set up reporting. I love how responsive WF support is when I have problems I can't solve myself.

Likes Least

I don't like that there are some things so hard-coded in the product that we can't turn the feature off. Example: commit dates.

Recommendations

Don't limit yourself to getting a system that solves your immediate product needs... think through how the product can grow with you. We initially bought the software for one team to use, and now we've almost got 5 other teams working with us in the software.

 
 

from Focus Brands
Specialty: Advertising & PR

Workfront the Beautiful!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

How easily customizable it is. We've needed a lot of changes made in order for it to fit our needs and everything has been an option.

Likes Least

There is a limitation when it comes to completing a task versus completing the entire project. That could be a little smoother.

Recommendations

Buy it. Workfront is far better than Function Point or Basecamp. I've used both of those and am a complete convert now that I've used workfront.

 
 

from Focus Brands
Specialty: Advertising & PR

Impressed thus far

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Workfront seems have everything our company is looking for. It makes project management and communication with the marketing and creative departments seamless. The digital sharing of work in progress as well as feedback could not be easier.

Likes Least

To be honest, I really don't have any complaints. As with any new product, there's always a big learning curve. Most things with Workfront are pretty self-explanatory. I dig have to dig around or ask our traffic manager for some assistance on a few things.

Recommendations

Ask around first. Then take Workfront for a trial run. After a week, you know you'll have a winner.

 
 

from Focus Brands
Specialty: Marketing Services

WorkFront a GREAT solution for a multi-brand in-house team

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I did a lot of research and had a lengthy list of needs and wants for a creative trafficking software- WorkFront was the solution that met most of our needs. Their online proofing is top notch, they allow unlimited users, and for setup, you're given a consultant who helps with the nightmare of installing and implementing brand new technology.

Likes Least

There are a few things about the system that can't be custom tailored to our needs that would be really nice to change, but that's how it goes for any non-proprietary, off-the-shelf software. Particularly the automatic assigning of due dates for submitted issues. Also, the automatic numbering system needs work. We started in the 1000s back in June, and in less than 4 months, we're already to 5 digit numbers when we haven't even completed a thousand jobs in that time. Within 6 months, I'm worried we'll be at 6 digit numbers for cataloging requests. Who knows where we'll be in a year. The coding for that needs work sooner, rather than later.

Recommendations

Make a list of functionalities you need, functionalities you'd like, and functionalities you might want in the future. If you're a nerd like me, make a spreadsheet and use this to determine which software is the best fit for your company.

 
 

from Symetra
Specialty: Marketing Services

Good workflow system with room to improve

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Workfront is very intuitive and it's relatively easy to learn the basic functionality. It takes some time, but you can set-up the system with customizable views/settings and create custom reports to make it better meet your needs (which is important considering the 'vital' information on a project can vary by role). Overall, the system does its job.

Likes Least

There are some fundamental issues that Workfront is aware of yet seems to be slow to address. You can easily work around these issues (like manually updating dates) but it can be tedious as it requires extra time and attention from Project Managers (not ideal considering a workflow system is supposed to make things more efficient).

Recommendations

When evaluating your options, be sure to think about your specific needs and overall goal or functions you'd like to achieve. Come prepared and ask lots of questions. It can be easy to get wrapped up in the variety of bells and whistles, but if the system doesn't meet your basic needs on a functional level, you're not going to be happy in the long run.