Bugzilla Software


 

Bugzilla is an open-source bug tracking software solution that enables software developers to track bugs and defects during software development. Features include automated bug detection, bug lists, patch management and web services.

Bugzilla’s Advanced Search feature allows software developers to create advanced search queries to track and list bugs. In addition, the platform shares automated email notifications whenever the bug tracking settings are changed.

Bugzilla’s Time Tracking feature enables executives to estimate time for debugging, track work hours spent and establish deadlines. Moreover, it shares bug list in numerous extensions, such as Atom, Comma-Separated Value (CSV) and iCalendar.

Bugzilla allows managers and team leaders to assign and delegate bugs to different team members with the help of a drop-down list.

Bugzilla is available in multiple languages such as Spanish, Japanese, French and German.

 

Bugzilla - Add components
 
  • Bugzilla - Add components
    Add components
  • Bugzilla - Add products
    Add products
  • Bugzilla - Find bugs
    Find bugs
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

26 Reviews of Bugzilla

 

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Software Advice Reviews (9)
More Reviews (17)

Showing 1-9 of 9

Dev from Damco solutions
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Track your bugs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Best part of bugzilla is we can customize this as per business needs. It is a open source , free tool. only customer support and maintenance need money

Cons

As comparison of JIRA, its very less feature because JIRA supported agile fully but its doesn't. But use as per your need or convenience.

 
 

Khuzema from QualityPros
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

ease of use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Extremely easy user interface and feature rich product. Very easy to navigate throughout and quick response.

Cons

Found it difficult to set filters. Also faced some issues with content limit. Video are typically big in size.

 
 

Eric from EMC
Specialty: High Tech
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

It does what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It can easily be customized and the states are clear. Functionality-wise, it worked well for tracking task items.

Cons

The UI is a bit outdated. I definitely had a decent amount of trouble importing test cases from CSV, so the ease of use here should improve.

 
 

Sharath from Intuit
Specialty: Engineering
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

A versatile tool to log and track tickets.

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

I find bugzilla easy to use with a good set of options which helped me to log defects and track them. This was extensively used in my previous workplace and the general consensus was positive. The bug status and resolution parameters with a set of APIs made it easy to have a wrapper around it and use it extensively in our automation. The notifications and search filters came in handy more often than I expected.

Cons

The UI has not aged well and looks dated. It needs a refresh which could attract more users. This tool has potential and could be used to track other issues and stories. Could be bettered to fit the agile model.

 
 

Niketan from Intuit
Specialty: Energy
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love bugzilla

Pros

it is easy in usage and its user interface is understandable for people without technical knowledge;it easily integrates with test management instruments,it automates documentation

Cons

its interface is too sophisticated, complain that it is hard to manage the logged in errors and that there are many defects in code of this instrument

 
 

cuie from Alpine Data
Specialty: IT Services
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

easy-to-use while might be more attractive UI

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

easy to use; more options to choose - almost include everything which must be included in a bug report.

Cons

UI not so attractive: too-tiny line spaces, may add more space and some bright color rather than grey.

 
 

Nataliya from Lyons Consulting Group
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Review of Bugzilla

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I like it a lot. Bugzilla is a great, helpful bug tracking tool and a project management platform.

Pros

I like nice user interface, It is very intuitive software, once I started using it, I did not have to put too much thought into it. I did not have to go through the training - it was easy to navigate.

Cons

I would like to see a better design, because this bug tracking system looks too plain on the front end. Some talented designers should be employed for that.

 
 

Sachin from ZEDO
Specialty: IT Services
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Good bug tracking system

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

It's been very instrumental and handy in tracking and maintaining the bugs. Easy to segregate bugs based on the environment type, priority and product.

 
 

Aparanji from Igs
Specialty: IT Services
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Bugzilla is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am using this tool from past five years and I love it

 
 
 
Showing 1-17 of 17

Shrish from Damco Solutions
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Used Bugzilla for defect tracking and management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy bug tracking.
Bug Status maintenance.
Easy bug triage maintenance.

Pros

Ability to define a workflow corresponding to project to log issues and track progress of them.
Ability to filter and search issue from a list based on Priority and Assignee.
Ability to transition a defect or an issue between assignee and record comments at each stage

Cons

I would recommend that we need an advanced capability to generate reports, to project the overall bug or issue status of a project

Source: Capterra
 

Shriganesh from SoftDEL
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

My experience is with Bugzilla comes from a market and tools research and benchmarking perspective.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Enabled software delivery with superior quality code free from defects.

Pros

Below are the top 5 things that I like most about Bugzilla :
1. It is an open source widely used bug tracker
2. It is easy in usage and its user interface is understandable for people without technical knowledge
3. It easily integrates with test management instruments
4. It integrates with an e-mailing system
5. It automates documentation

Cons

1. Sometimes it becomes difficult to manage logged errors
2. User interface could be improved
3. Bug numbers are unique in a particular installation

Source: Capterra
 

Vidya from SoftDEL systems pvt ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

User handy to track work records

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy tracking of bugs

Pros

Graphical representation of bugs. Defect life cycle representation is good enough to add proper status of the bug .

Cons

User Interface (UI ) is not user friendly. Unable to understand the things initially. Requirement tracking mechanism is not there.

Source: Capterra
 

Bhushan from SoftDEL systems pvt. ltd, pune
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I am using this from last 2 year it very good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not need to keep the record of Bug in sense of excel sheet.
easily change the status of the bug. easily track the bug record.

Pros

We can log bug easily and have better functionality.
We can assign the bug to the respective person.
Developer has facility to change the resolved facility

Cons

I think UI type view of reported and resolved bug should be there.
Soeasily we can get the status of projects

Source: Capterra
 

Manoj from softdel systems
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I am using Bugzilla for past 7-8 years for defect life cycle.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being a free tool it is easy for small companies to adapt with ease.

Pros

Easy to use search options of searching any defect Sorting search results with severities and other fields.

Cons

Difficult to analyse logging of the defect with respect to different logs that being attached and managing these attachments with history.

Source: Capterra
 

Devendra from SoftDEL Systems Pvt Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Great bug tracking software with lots of customization options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1. Tracking of bugs is made every easy
2. Advanced search option is excellent with lots of options available
3. E-mail alert feature is nice to have and good part is it is customizable

Pros

1. E-mail notification alerts for bug and lots of configuration options for mail alerts
2. Filter options of all bugs made it easy to sort the bugs
3. Almost all options are available to raise a bug e.g. criticality, attachment options etc

Source: Capterra
 

Zebrran from SoftDEL

June 2017

June 2017

Bugzilla is good defect tracking tool which gives the complete buglife cycle scenario

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to log the defects

Pros

Its ease to use and install
it is an open source widely used bug tracker;
it is easy in usage and its user interface is understandable for people without technical knowledge;
it easily integrates with test management instruments;
it integrates with an e-mailing system;
it automates documentation

Cons

The UI is not that impressive, it should also contain manual for operation
If I have two products and I add a new bug to Product1, the bug number is 1.
If I then add a new bug to Product2, the bug number is sequential (ie. 2). In
this example there would be no bug number `2 for Product1. Ideally we would
want Product1 to have bug numbering sequentially specific to the product, so if there are 100 bugs for Product1 then the bugs are numbered from 1 to 100.

Source: Capterra
 

Shitalkumar from SoftDEL Systems Pvt Ltd

June 2017

June 2017

Easy and Effective defect management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-very simple to use software
-customization possible in various ways for user
-effective defect management and tracking to closure
-good user access management

Cons

-some cases workflow can be improved.
-can have improved reporting option in few cases.
-UI can be improved in many cases however works well for the purpose

Source: Capterra
 

Umesh from softdel.com
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Bugzilla - Best free tool for defect management - Easy to host and customize as per your use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Free defect management tool which supported all possible customization for our project !

Pros

Feature rich defect management tool that too with all possible customization for your project. Email notifications, bug tracking and comprehensive and bug reporting available . Report customization as per user choice is also available.

Cons

Integration with test case management tool can be provided with simple configurations. We should be able to generate a Release report just specifying the release number.

Source: Capterra
 

Ciby from Telstra
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I often use this tool and has been using this for a couple of years, I like its web platform like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money.Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money.

Pros

Easy of installation.
Browser compatible- with most of the varieties of standard ones. The basics are easy to use. Free and open source option is available, which is great for young tech start-ups.

Cons

UI design not attractive.
Customization difficult. I felt the UI needs some improvement - alongwith Usability. The other paid tools have good customizability - defining the workflows or even showing proper labels.

Source: Capterra
 

Neeta from GWTech Private Limited
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I can easily manage the code for project I assigned to my team.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can easily track commits for project and the detail of person who made changes. Can edit permission of persons. Can use it for bug tracking, it is easy to use and any one can easy file a bug into it.

Pros

That anyone on floor directly add bug for a project and track the status. I get a reminder mail on the bugs still pending to close.

Cons

I am not getting the detail of code changes in notification mail, it only show a list. Some times person find filling bug in Bugzilla a bit tough then communicating it through mail.

Source: Capterra
 

Vincent from Prodevco Robotic Solutions/ Burnco Mfg.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Easy, we use it. not only to tracks bug but also to keep track of the time worked on each project.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No more manual time tracking, no more tedious time sheet to complete.

Pros

Very intutive to use and manage. When we decided to use it as time sheet, It took only a few hours to modify the setup.

Cons

Impossible to undo or modify an entry. If you make a typo or assign time to the wrong project, even the manager can not remove the erroneous entry.

Source: Capterra
 

Arjun from Firstventure Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Very complicated bug tracking tool that doesn't have to be so complicated

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Open source bug tracking tool

Pros

The basics are easy to use. Free and open source option is available, which is great for young tech startups.

Cons

Installation was a little tedious. Configuration is very complicated. Some critical features didn't work as expected, forcing us to migrate.

Source: Capterra
 

Kshitij from Persistent System Limited
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

The best free bug-tracker.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was the market pioneer for free-ware bug tracking. It is easy to set up and host on your office system.
Though the UI has a few things to be desired and you need to circumvent the lack of usability, but some good user training(which you will anyways be giving with process implementation with your team) helps a lot.

If you are looking for a free ware tool - esp where you need to start from scratch and have a limited budget, then look no further.

Major cons -
1. I felt the UI needs some improvement - alongwith Usability.
2. The other paid tools have good customizability - defining the workflows or even showing proper labels.

Overall Bugzilla has a proven track record of being a very good tool - esp for start-ups with less money and/or either a company or a new sub-department within the organization - where the management doesn't want to invest a lot of money.

But with good process definition and proper implementation(which will also help in long) these shortcomings can be overcome.

Though

Pros

1. Free of cost with updates.
2. Easy of installation.
3. Browser compatible- with most of the varieties of standard ones.

Cons

1. UI design not attractive.
2. Customization difficult.

Advice to Others

If you are on a shoe-string budget - this is God's blessing for you.

Source: Capterra
 

Parveen from Infosys

February 2017

February 2017

Bugzilla - an excellent bug tracking tool for all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I oftenly use this tool and has been using this for a couple of years, I like its web platform like dashboard it has provided with the great ease of logging the bugs and tracking the bugs, Very easy to track the flow of the bug.

Pros

excellent layout

Cons

integration with other utilities

Source: Capterra
 

Chau from VED Co. Ltd
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Easy-to-use issue tracking software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple to use interface runs in any web browser. Details are granular enough to convey a basic idea or a complex analysis depending on the ability and willingness of the user.

Pros

I like how Bugzilla offers many options and fields to apply for a particular bug. I like how it provides advanced search for bugs to quickly navigate.

Cons

I dislike the security model. Just recently there was a big breach in Bugzilla giving the attacker privileges to see secure bugs. Also, for a big project like Mozilla, it becomes difficult to navigate bugs easily. I also do not like the default review (Splinter) that is integrated with it. Also, it does not integrate nicely with Github.

Source: Capterra
 

Dheeraj from NA

October 2016

October 2016

Bugzilla review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bugzilla provides a web interface where users can enters bugs, with there resolution status, severity, platform details. It provides color coding and open source as well.

Source: Capterra