Confluence is a project management software solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premises deployments.
Confluence’s editor feature allows employees to create varied content ranging from meeting notes and product requirements to research reports. In addition, the solution enables managers to review and share feedback in documents themselves.
Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. In addition, the system lets managers restrict access to confidential data and collaborate within closed groups.
Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee.
In addition, the task management feature updates managers with status on tasks that are completed, impending or overdue.
Katie from Rosetta Stone
Employees number: 1,001-5,000 employees
I was introduced to Confluence this year and immediately was impressed with how it helps teams work more cohesively together. My department has begun to use it as an internal knowledge base for processes, questions, etc. and it's been incredibly helpful to us in this regard.
I like the amount of flexibility creators have when it comes to page layouts and designs.
The interface is a little plain but functional for the purposes we use it for.
Suresh from ShieldSquare
Better documentation portal than G-doc in terms of grouping, versioning, sharing and tracking.
Support the easy way of maintaining the Wiki of all functions
User experience can be improved. I wish the editing functions would be more flexible.
Integration with other softwares and plugins can be made easier.
Rachel from Jobvite
I think it is a really great concept. I like that you can create documents and make real-time edits right away while also maintaining a knowledge base. I also like that you can create an intranet that is collaborative - without having to upload new content every time you'll like to make updates.
I'm not a huge fan of the UI, and its ease-of-use could be improved. To be honest, I wish the editing functions would appear more like Microsoft Word, so I would intuitively know how to make edits.
You should definitely gather requirements of your teams in terms of how you would like to collaborate on your documents and notes. It's important that everyone is on the same page on what you'd like to see in your collaboration software.
Maarten from Persgroep
If new features are released they have been thoroughly tested by both the vendors and a bunch of test users. They have also been verified and user tested with a set of random users.
Atlassian also regurarly interviews customers of their software to get to know how they use their software to be able to make it even better.
Confluence is incredibly powerful and there's so much you can do. But it pretty difficult to keep structure within a big Confluence instance where everyone is allowed to create spaces.
"How do we make sure new users find their way?" is the biggest question we currently have.
Just give it a try within one of your teams and if you like it start spreading Confluence from there. The best way to show it's potential is to actually use it.
We started out with a group of 15 people and now have over 1000 users using our internal Confluence without the need for any advertising/intro sessions within the company. Confluence sells itself!
David from Capital One
Specialty: Financial services
Atlassian Confluence has been a great tool for collaboration of ideas. One of the key items for me is the integration with Jira. When you use all of the Atlassian tools together much of the work we can do can also be automated. Configuration and set up is relatively easy. There is a very large user community. I find the forums very useful.
I don't really have much to say here. You do sometimes need to push a bit to get features for the products in the queue.
Definitely try it out. Make sure you do review the server requirements if you are going to host the application