Confluence Software


 

Confluence is a project management software solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premises deployments.

Confluence’s editor feature allows employees to create varied content ranging from meeting notes and product requirements to research reports. In addition, the solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. In addition, the system lets managers restrict access to confidential data and collaborate within closed groups.

Confluence's task management feature allows managers to delegate, monitor and track changes to tasks assigned to each employee.

In addition, the task management feature updates managers with status on tasks that are completed, impending or overdue.

 

Confluence - File overview
 
  • Confluence - File overview
    File overview
  • Confluence - File collaboration
    File collaboration
  • Confluence - Feedback
    Feedback
  • Confluence - Editor
    Editor
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

132 Reviews of Confluence

 

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Software Advice Reviews (12)
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Showing 1-12 of 12

Jennifer from Decisions Oriented Inc
Specialty: Aerospace & Defense
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My go to for collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Confluence on the cloud is really easy to use. Non-technical people and technical people can easily figure it out. What I love about it is that it kinda of has a social media feel and but has all of the functionality to manage a Lean Agile project. The integration into the Google Suite of tools has brought some other key features like single sign on via Google Accounts which is kind of nice. Anything to battle security fatigue is a plus in my book. The cost is also really affordable for new businesses and start-ups and even personal projects. Why did I not use Confluence to plan my wedding?! Anyways,I digress..this is definitely one of my favorite collaboration tools out there and if you think you need to work together on a team doing MULTIPLE projects, Confluence is a must have.

Cons

I feel like every time I go in there, there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern. I'm not overly concerned about privacy here, but if there is a new widget that I don't know about I'd like at least a small tickler or notification to check it out.

 
 

parveen from Infosys
Specialty: IT/software
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Excellent tool i have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent tool

Pros

This is one of the best collaboration tool I have ever used.
It is having the customized dashboard with the rich features of document management coupled with the tracking tool like Jira on daily basis. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.

Cons

As I have been using this for a couple of years, I did not find any so far except on a certain occasion, an error appears and landed out of login, but after that, i did not get any till date.

 
 

Davinder from Damco
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

No need to maintain lots of documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am working in a software company and our client is using Confluence with JIRA to maintain the documentation part of any development. it has Rich Edit Controls for formatting and better reading. you can create a personal page , allows you to control access. some other feature is : Integration with JIRA and Hipchat, Export pages, Meeting notes etc.

Cons

As per my experience , if you have small team then best one other wise a price is a the concern. all is good other then price.

 
 

Priyanka from Pinaki Technology
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Confluence - An effective way of Documentation with Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A great tool for managing the overall project documentation.
The online editor provides the capability to create document with Confluence, eliminating the need of 3rd Party tools.
It has a great capability of importing documents from other file types and creating ready to edit document in confluence.
It's integration with Jira service the need to have an end to end collaboration with User stories and tasks.
GIiffy diagram helps to create the end to end data flow, process flow diagrams.

Cons

It would be great to have the capability to download the entire folder structure created within confluence with the associated documents.

 
 

Edward from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Confluence as Internal Wiki Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My company uses Confluence essentially to house internal articles on tools and best practices. For that purpose, Confluence is relatively easy to navigate and utilize as a poster.

Cons

I don't have any particular ill thoughts about Confluence. I'm just not convinced it operates any better than any comparable service. So, while I have nothing bad to say it, my praise is relatively qualified.

 
 

Chandler from Spice works
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Confluence was a great replacement for our internal wiki

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We swapped to confluence recently to replace our internal wiki and have been really satisfied with the ease of use and feature set.

Pros

I really enjoy being able to subscribe to a page or section of the site so I can keep an eye on updates.

Cons

Haven't run into any so far!

 
 

David from Communardo
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great tool for colaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love Confluence for its ease of use and flexibility. Getting started with it is a no-brainer!

Pros

Ease of use for non-technical people.

Cons

Tends to require a lot of add-ons for specific use cases.

 
 

Katie from Rosetta Stone
Specialty: IT/software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Confluence for Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I was introduced to Confluence this year and immediately was impressed with how it helps teams work more cohesively together. My department has begun to use it as an internal knowledge base for processes, questions, etc. and it's been incredibly helpful to us in this regard.

Pros

I like the amount of flexibility creators have when it comes to page layouts and designs.

Cons

The interface is a little plain but functional for the purposes we use it for.

 
 

Suresh from ShieldSquare
Specialty: IT/software

September 2016

September 2016

Good Collaborative documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Better documentation portal than G-doc in terms of grouping, versioning, sharing and tracking.
Support the easy way of maintaining the Wiki of all functions

Likes Least

User experience can be improved. I wish the editing functions would be more flexible.

Recommendations

Integration with other softwares and plugins can be made easier.

 
 

Rachel from Jobvite
Specialty: Technology

September 2016

September 2016

Pretty good, but the look and feel could use an update

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I think it is a really great concept. I like that you can create documents and make real-time edits right away while also maintaining a knowledge base. I also like that you can create an intranet that is collaborative - without having to upload new content every time you'll like to make updates.

Likes Least

I'm not a huge fan of the UI, and its ease-of-use could be improved. To be honest, I wish the editing functions would appear more like Microsoft Word, so I would intuitively know how to make edits.

Recommendations

You should definitely gather requirements of your teams in terms of how you would like to collaborate on your documents and notes. It's important that everyone is on the same page on what you'd like to see in your collaboration software.

 
 

Maarten from Persgroep
Specialty: Media

August 2016

August 2016

Central knowledge sharing hub as no other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

If new features are released they have been thoroughly tested by both the vendors and a bunch of test users. They have also been verified and user tested with a set of random users.

Atlassian also regurarly interviews customers of their software to get to know how they use their software to be able to make it even better.

Likes Least

Confluence is incredibly powerful and there's so much you can do. But it pretty difficult to keep structure within a big Confluence instance where everyone is allowed to create spaces.

"How do we make sure new users find their way?" is the biggest question we currently have.

Recommendations

Just give it a try within one of your teams and if you like it start spreading Confluence from there. The best way to show it's potential is to actually use it.

We started out with a group of 15 people and now have over 1000 users using our internal Confluence without the need for any advertising/intro sessions within the company. Confluence sells itself!

 
 

David from Capital One
Specialty: Financial services

July 2016

July 2016

Review of Atlassian Confluence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Atlassian Confluence has been a great tool for collaboration of ideas. One of the key items for me is the integration with Jira. When you use all of the Atlassian tools together much of the work we can do can also be automated. Configuration and set up is relatively easy. There is a very large user community. I find the forums very useful.

Likes Least

I don't really have much to say here. You do sometimes need to push a bit to get features for the products in the queue.

Recommendations

Definitely try it out. Make sure you do review the server requirements if you are going to host the application

 
 
 
Showing 1-20 of 120


June 2017

June 2017

A basic collaborative wiki

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Organizations need a knowledge base, and as a tech company why not have one that works well with Jira? The wiki meets our basic needs.

Cons

As others have said, formatting is tricky. Sometimes old pages or attachments are lost and hard to clean up/delete.

Source: GetApp
 

Petri from Codento Oy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

A good wiki, but wikis are not good for everything

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Wikis, like Confluence, are good for building hypertext to be used by internal staff or technical external users. The happier you are with a simple layout and more you're able to use the links to create systems of documentation, the better it is.

We're using it in addition to store CV:s and use a custom CSS + PDF exporter to create high quality CVs. A unique use case that we're happy with.

Cons

Once you try to use it for document storage, a full fledged intranet or the like, you find yourself easily in a mess difficult to clean.

Pick the right tool for the job and just because you have a wiki, doesn't mean it's the right tool for the job.

Source: GetApp
 

Meghan from Quicken Loans

June 2017

June 2017

Great collaboration tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to share information with team - and a nice and quick way to recap meetings or share information about a project.

Cons

Could use more macros to facilitate team use. Does not render MS Office documents the best, but it gets the job done.

Source: Capterra
 

Rimoun from UNIVERIS
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use company wiki!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We loved using Atlasssian Confluence because it is a easy to use wiki tool that allows departments to collaborate and quickly share information.

Cons

Getting started as a new using can be tricky, especially because of all the advanced features that are hard to figure out without training. However, I found myself learning new ways of being productive over time.

Source: GetApp
 

Edward from Affirmed Networks

June 2017

June 2017

Confluence is the wiki of my dreams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Confluence is actually so much more than a wiki. Ease to add attachments, collapsable views - like click on a link and word doc or spreadsheet expands right on the page, conversations, tasks, etc. are all incorporated. Tons of nice plugins are available. Sooooo much better than sharepoint or a traditional wiki

Cons

Sometimes editting a page can be a little funky (like I indent and all the lines are indented). I assume it's a bug that will be resolved and in the meantime I am able to work around it.

Source: Capterra
 

Katherine from InvestEdge

June 2017

June 2017

Not good for product documentation. Horrible search functionality. No versioning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company has a site for a help center for our product help.

Pros

It is easy to use. It is pretty easy to organize content. It is easy to customize content to fit your branding.

Cons

The user security needs improvement (have to restrict on a page by page basis). There is no find and replace. There is no grammar and spelling check. You have to pay for a lot of plugins that would improve the software. Not good analytics without setting it up yourself or paying. No good mechanisms for feedback from clients

Source: Capterra
 

Scott from Rapid Recovery
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Documentation the way it should be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best documentation integration

Pros

Confluence customization and connection to JIRA makes it the best way to add documentation directly into project management.

Cons

Little constraints throughout setting up folder structures. You cannot have the same name used multiple times within the whole structure.

Source: Capterra
 


May 2017

May 2017

Easy to use tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

App is relatively easy to pick up and use. Variety of plugins availability to supplement core features.

Cons

App doesn't seem to scale for enterprises in Cloud offering. Pretty limited storage constraint of 50GB.

Source: GetApp
 

Rajesh from Chicago Trading Company

May 2017

May 2017

Easy to migrate to Confluence. Easy to add contents. Anybody can use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of adding content and to change content.
It is easy to create a new page or a link. Confluence is an integrator for information directed for employees.

Cons

Can do more in the facility to format and style content. Like to be able to add graphics etc.
While trying to add content, i have found it to be difficult to format the infomation the way i would like to.

Source: Capterra
 


May 2017

May 2017

The Best for Tribal Knowledge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Confluence is one of the best applications to document Tribal Knowledge. We are in the process of standardizing our entire company one it. It's a must for companies that struggle with internal communication & transparency.

Pros

Versioning, collaborating is wonderful.

Cons

You cannot look at comments while editing a confluence page. I, honestly, cannot understand how this isn't a feature. I know for a fact that hundreds of Confluence users across hundreds of companies would use this. Now, I need to have two pages open, one in edit mode, and another out of edit mode so i can actually view, and resolve, comments.

The only reason i can think of for why this isn't a feature is because the way Confluence is coded (the foundation) doesn't allow for this feature without significant code-changes. But I'm just spitballing at this point.

Advice to Others

Make sure you need it first. If you're a smaller company, the cost may not be worth it.

Source: GetApp
 


May 2017

May 2017

Confluence is well integrated with JIRA

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Fairly easy for anyone to create a new page
Love the built-in page templates
Love the ability to add new templates
Love the plugins
Love the default pages (when creating a new space) that help you onboard and discover more features
Really convenient "in-page comment" and "create a JIRA from selection" features
Excellent integration (both ways) with JIRA
Once you have mastered the left hand menu and configured your spaces properly, it's very convenient
Much easier to configure and use than Sharepoint sites, doesn't require IT just to create a new space.

Cons

As any Atlassian tool, pricing is pretty steep when you move from 50 employees to 51 (price almost doubles!)
Plug-ins can also add to your bill
It's hard to make content "look good", it always looks like a programmer Wiki. I wish there were "skins" or templates instead of having to dive into the detailed configuration.

Source: GetApp
 


May 2017

May 2017

Confluence - non tech point of view

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- A lot of possibilities,
- great to use when using other Atlassian tools, like Jira,
- great product to contact with dev's team,

Cons

- hard to start - cuz of a lot of possibilities (it was in pros but if you're a beginner it's not easy),
- if you're not experienced with Confluence everything is a problem,
- great onboarding ana 1-on-1 start demo is extremely important,

Source: GetApp
 

Robert E. from American City Business Journals
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

JIRA Praises

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ease of use from creating tickets, stories, etc.; drag and drop capability when moving tickets through the workflow.
Easy to learn

Cons

I often get confused by the amount of report views, board configurations, etc. I also prefer documentation, guides, FAQs, etc. to be available as PDF downloads.

Source: GetApp
 

Amit from AS consultancy

April 2017

April 2017

A very good tool for all kinds of management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has great ease of use and consistent interface along with Atlassian products. Its featues ranging from creating a new page to personalization of the dashboard is so easy and intuitive. i have liked the way it has been integrated to the active directory.

Source: Capterra
 

Ritika from Infinite Systems

April 2017

April 2017

Awsome product i have seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

You guys are rocking, what a wonderful product you have designed, i like all its features that i use ranging from the linking to Jira to creating customizable reports at the end of the week. Document management is a great feature embedded. also the tracking of the activity is so easy that it takes all at its own.

Source: Capterra
 

Tomislav from Nanobit

April 2017

April 2017

Good supplement to JIRA

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Confluence, together with JIRA, for years and, although it is lacking in some features, it serves us well.

Source: Capterra
 

Anoop from Qburst

April 2017

April 2017

Great Project requirement & resource tracking tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have used this tool for few years, great for project requirement changes & manage version changes for requirement changes.

Source: Capterra
 

Nirmal from Softcrylic
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Confluence makes the Team Collaboration a Breeze

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the Confluence for more than 4 months and it has drastically changed on how we collaborate and document each of our ideas in one common place.

Some of the highlights :
1.Comment feature on the post/document
2.Rich Edit Controls for formatting and better reading.
3.Option to LIke the content

Pros

Comment Feature
Rich Edit Text
Ability to Export to various formats

Source: Capterra
 

Jayashree from Witekio Corp

April 2017

April 2017

Great Wiki for the team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love Confluence- allows you to create pages. Lets you create a personal page and allows you to control access. Once you are done working on it, you have the ability to move the page to any location.

Source: Capterra
 

Derek from Cheekwood
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

A great enterprise wiki with the right planning

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We had the need for a central documentation source and found SharePoint to be lacking. Confluence was a good fit and works well on mobile for reading (which is how most use it where I work.) Authoring required staff who were unfamiliar with blogging or WordPress to be trained, especially those coming from a MS Office background. But those used to web publishing took to it fast. Plan out your spaces and pages according to how your org is structured and based on existing directory structures you have in Active/Open/Azure Directory.

Pros

A fast and capable wiki that works on mobile

Cons

Self hosting requires in house technical knowledge and staff training will need consideration

Advice to Others

Demo it first

Source: Capterra
 
 
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