Confluence Software


 

Confluence is a project management software that enables organizations to create, collaborate, organize, and review project documents. The system offers both cloud-based and on-premise deployment.

Confluence’s editor feature allows employees to create varied content ranging from meeting notes, product requirements, and research reports. The solution enables managers to review and share feedback in documents themselves.

Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize, and access company information in one central location.  

Confluence's task management feature allows managers to delegate, monitor, and track changes to tasks assigned to each employee. The task management feature updates managers with status on tasks that are completed, impending, or overdue. The software integrates with JIRA to enable project transparency and automatic linking between JIRA issues and software documentation.

 

Confluence - File overview
 
  • Confluence - File overview
    File overview
  • Confluence - File collaboration
    File collaboration
  • Confluence - Feedback
    Feedback
  • Confluence - Editor
    Editor
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

145 Reviews of Confluence

 

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Software Advice Reviews (15)
More Reviews (130)

Showing 1-15 of 15

Daniela from Jellyvision
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Good as a wiki - subpar search capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to learn
Easy to curate
The integration with JIRA is pretty much essential for our organization

Cons

Search is awful! Feels like "Bing"
There's no automatically created "web maps" of webpages that tie to one another.... if a person doesn't keep track of page creation then it can create a mess of a web.

 
 

Sanjeev from damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Prepare documentry online

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used this tool as a documentary of our project. So we donot need to shared the updated document every time. user visit on confluence and see the update

Cons

In my experience, I never see any cons of this product. it well integrated with others. I like to use this.

 
 

Jennifer from Decisions Oriented Inc
Specialty: Aerospace & Defense
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

My go to for collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Confluence on the cloud is really easy to use. Non-technical people and technical people can easily figure it out. What I love about it is that it kinda of has a social media feel and but has all of the functionality to manage a Lean Agile project. The integration into the Google Suite of tools has brought some other key features like single sign on via Google Accounts which is kind of nice. Anything to battle security fatigue is a plus in my book. The cost is also really affordable for new businesses and start-ups and even personal projects. Why did I not use Confluence to plan my wedding?! Anyways,I digress..this is definitely one of my favorite collaboration tools out there and if you think you need to work together on a team doing MULTIPLE projects, Confluence is a must have.

Cons

I feel like every time I go in there, there is a new widget to use. There are so many of them that I don't have time to go through them all to find out if it is worth getting! Atlassian should consider sending "recommender" notifications of tools that might fit our needs based on our usage pattern. I'm not overly concerned about privacy here, but if there is a new widget that I don't know about I'd like at least a small tickler or notification to check it out.

 
 

Dev from Damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Manage Your Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

If working with agile in IT industry then we always focus on the manages your discussions and also worry for the Business Requirement Documents for business purpose. In this case you have confluence then don't worry about it. we can easily track our requirements in this.

 
 

parveen from Infosys
Specialty: IT/software
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Excellent tool i have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Excellent tool

Pros

This is one of the best collaboration tool I have ever used.
It is having the customized dashboard with the rich features of document management coupled with the tracking tool like Jira on daily basis. I have been using it for different activities like project planning, project & team management, requirement gathering, scheduling, team collaboration which are accessible on both web and mobile making the work activities fun and focusing on other project specific activities leaving all other things to confluence.

Cons

As I have been using this for a couple of years, I did not find any so far except on a certain occasion, an error appears and landed out of login, but after that, i did not get any till date.

 
 

Davinder from Damco
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

No need to maintain lots of documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am working in a software company and our client is using Confluence with JIRA to maintain the documentation part of any development. it has Rich Edit Controls for formatting and better reading. you can create a personal page , allows you to control access. some other feature is : Integration with JIRA and Hipchat, Export pages, Meeting notes etc.

Cons

As per my experience , if you have small team then best one other wise a price is a the concern. all is good other then price.

 
 

Priyanka from Pinaki Technology
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Confluence - An effective way of Documentation with Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A great tool for managing the overall project documentation.
The online editor provides the capability to create document with Confluence, eliminating the need of 3rd Party tools.
It has a great capability of importing documents from other file types and creating ready to edit document in confluence.
It's integration with Jira service the need to have an end to end collaboration with User stories and tasks.
GIiffy diagram helps to create the end to end data flow, process flow diagrams.

Cons

It would be great to have the capability to download the entire folder structure created within confluence with the associated documents.

 
 

Edward from Rosetta Stone
Specialty: Software / Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2017

April 2017

Confluence as Internal Wiki Service

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

My company uses Confluence essentially to house internal articles on tools and best practices. For that purpose, Confluence is relatively easy to navigate and utilize as a poster.

Cons

I don't have any particular ill thoughts about Confluence. I'm just not convinced it operates any better than any comparable service. So, while I have nothing bad to say it, my praise is relatively qualified.

 
 

Chandler from Spice works
Specialty: Software / Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Confluence was a great replacement for our internal wiki

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We swapped to confluence recently to replace our internal wiki and have been really satisfied with the ease of use and feature set.

Pros

I really enjoy being able to subscribe to a page or section of the site so I can keep an eye on updates.

Cons

Haven't run into any so far!

 
 

David from Communardo
Specialty: Software / Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great tool for colaboration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We love Confluence for its ease of use and flexibility. Getting started with it is a no-brainer!

Pros

Ease of use for non-technical people.

Cons

Tends to require a lot of add-ons for specific use cases.

 
 

Katie from Rosetta Stone
Specialty: IT/software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Confluence for Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I was introduced to Confluence this year and immediately was impressed with how it helps teams work more cohesively together. My department has begun to use it as an internal knowledge base for processes, questions, etc. and it's been incredibly helpful to us in this regard.

Pros

I like the amount of flexibility creators have when it comes to page layouts and designs.

Cons

The interface is a little plain but functional for the purposes we use it for.

 
 

Suresh from ShieldSquare
Specialty: IT/software

September 2016

September 2016

Good Collaborative documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Better documentation portal than G-doc in terms of grouping, versioning, sharing and tracking.
Support the easy way of maintaining the Wiki of all functions

Likes Least

User experience can be improved. I wish the editing functions would be more flexible.

Recommendations

Integration with other softwares and plugins can be made easier.

 
 

Rachel from Jobvite
Specialty: Technology

September 2016

September 2016

Pretty good, but the look and feel could use an update

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I think it is a really great concept. I like that you can create documents and make real-time edits right away while also maintaining a knowledge base. I also like that you can create an intranet that is collaborative - without having to upload new content every time you'll like to make updates.

Likes Least

I'm not a huge fan of the UI, and its ease-of-use could be improved. To be honest, I wish the editing functions would appear more like Microsoft Word, so I would intuitively know how to make edits.

Recommendations

You should definitely gather requirements of your teams in terms of how you would like to collaborate on your documents and notes. It's important that everyone is on the same page on what you'd like to see in your collaboration software.

 
 

Maarten from Persgroep
Specialty: Media

August 2016

August 2016

Central knowledge sharing hub as no other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

If new features are released they have been thoroughly tested by both the vendors and a bunch of test users. They have also been verified and user tested with a set of random users.

Atlassian also regurarly interviews customers of their software to get to know how they use their software to be able to make it even better.

Likes Least

Confluence is incredibly powerful and there's so much you can do. But it pretty difficult to keep structure within a big Confluence instance where everyone is allowed to create spaces.

"How do we make sure new users find their way?" is the biggest question we currently have.

Recommendations

Just give it a try within one of your teams and if you like it start spreading Confluence from there. The best way to show it's potential is to actually use it.

We started out with a group of 15 people and now have over 1000 users using our internal Confluence without the need for any advertising/intro sessions within the company. Confluence sells itself!

 
 

David from Capital One
Specialty: Financial services

July 2016

July 2016

Review of Atlassian Confluence

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Atlassian Confluence has been a great tool for collaboration of ideas. One of the key items for me is the integration with Jira. When you use all of the Atlassian tools together much of the work we can do can also be automated. Configuration and set up is relatively easy. There is a very large user community. I find the forums very useful.

Likes Least

I don't really have much to say here. You do sometimes need to push a bit to get features for the products in the queue.

Recommendations

Definitely try it out. Make sure you do review the server requirements if you are going to host the application

 
 
 
Showing 1-20 of 130

Pawe¿ from NMV

August 2017

August 2017

Extrem usefull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great tool for reposintign and create any kind of document, with extended functionality to import diagrams, excel sheet, etc.

Cons

It should have improved calculating sheets which could include excel formulas and more advanced view for documents.

Source: Capterra
 

Krissy from Tenmast Software
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

We use Confluence to manage our product requirements and specifications

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to share documentation and product reviews between the people designing and writing our code. We can easily reference and edit these from anywhere since it is web based and we can integrate it with other systems.

Pros

Communicates between other products pretty easily. We have ours communicate to Jira, Teamsupport, Fogbugs, Teamcity, Mightybell, etc. It is a central location for documentation and requirements. Links to our ticketing software, etc.

Cons

Can be a little difficult to learn to use properly and can be quiet massive to manage if not done properly.

Source: Capterra
 

Jessica from Power
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Collaborative and intuitive, great for detailed documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Collaborative with all involved departments/teams, organization and documentation of estimates and processes, helpful to store and reference information as needed

Pros

It's a great place to store and document process/information that multiple employees may need to reference. We also use as a sharing tool request estimates and information from other departments. It's a one stop shop for collaborative between different teams, which is critical at my Agency.

Cons

Can be tricky at first to figure out how the pages are structured, I had a hard time finding my saved documents. But once I figured out the favorites feature I started to favorite documents I repeatedly reference and spaces I visit to make navigation easier.

Source: Capterra
 

Raja from International SOS
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Easy to use and save valuable information which can be retrieved on demand basis

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Team Collaboration
Knowledge base documents

Pros

Easy to create "how to" articles, Knowledge base pages
Easy to keep the documents/pages up to date
Notifications upon add/update content
Like and Share documents

Cons

Can be little more intuitive and customizable
Doesn't have place for document repositories
Implementing Compliance/Governance is not easy

Source: Capterra
 

Vijay from Intel
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2017

July 2017

The best software for Agile/Scrum

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Program management

Pros

I have used every single aspect of Confluence including their Jira, Bamboo, and Kanban boards. I must say that without this software, I will find it really difficult to get things done.
- I like how the code reviews and test issues are linked to the original issue
- The Kanban board provides a really great interface for following issue priority and resource allocation
- The Agile boards provide the best interface for following the Scrum process

Cons

- Sometime the Spints on agile boards can get messed up when any of the fields are tweaked
- There is no way to link issues right from 'Edit' page in Jira.

Source: Capterra
 

Fabio from CI&T
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Good but could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's a good product, having all the documentation of a project, minutes of meetings and decision documents in one place with ease access for all makes the team's day-to-day life a lot easier. I not know any better product.

Cons

Although it does not know another better product that does not mean that the product is excellent. It fulfills the promise, but it has several problems, the ones that most disturb me are:
- The performance is suffering, even the Cloud version presents constant slowness;
- The strcture of documents is not so intuitive;
- There is a lack of a powerful search of the documents;

Source: GetApp
 

Stephanie from ProjectManager.com
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I love Confluence for collaborating on team documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Amazing concurrency and document sharing tool for dev teams.

Pros

I love the integration with JIRA, specifically that when referencing tickets, the ticket status updates dynamically in Confluence. Equal to that, I'm a huge fan of the versioning control and the ability to comment on documents both inline at the text level and also on the overall document. Great alerts system, too, whereby you can customize how frequently you want to get alerts... And also that when someone else has updated a shared document, your email alert shows you in highlighted form what just got changed. This is an essential document collaboration tool.

Cons

Hard to find a major flaw with Confluence. I imagine it would be the price point. It's only a valid tool if you're integrated with Jira, otherwise, google docs might suffice. As for price, the cost jump is monthly for up to 10 users... then for up to 15 users? Where do they get the amount monthly for 5 more users?

Source: Capterra
 

Johnny from Grand Guignol Network
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great Wiki Software for Remote Teams!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Confluence has made the flow of information and documentation very easy for a remote team. It is very intuitive and easy to use for multiple users.

Cons

I've utilized other wiki software and while I prefer Confluence, it is typically priced a little higher than the other software I've tried.

Source: Capterra
 

Susan from Bankers Financial Corp
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

We use Confluence exclusively for our documentation needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Manageability, search availability and a better orginized space.

Pros

I love the functionality and the ease of use. There are many ways to use the spaces available - we have a common page set up for the company software structure that all teams contribute to. We also have individual sites for each project group. And then we can sue private spaces that can be locked down with permissions.

Cons

The formatting options are limited. Most of our users are use to word/excel etc. We would like to be able to use all the formatting that word/excel currently have. There are paid options but when on a short budget we are limited on the extra's.

Source: Capterra
 


June 2017

June 2017

A basic collaborative wiki

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Organizations need a knowledge base, and as a tech company why not have one that works well with Jira? The wiki meets our basic needs.

Cons

As others have said, formatting is tricky. Sometimes old pages or attachments are lost and hard to clean up/delete.

Source: GetApp
 

Petri from Codento Oy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

A good wiki, but wikis are not good for everything

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Wikis, like Confluence, are good for building hypertext to be used by internal staff or technical external users. The happier you are with a simple layout and more you're able to use the links to create systems of documentation, the better it is.

We're using it in addition to store CV:s and use a custom CSS + PDF exporter to create high quality CVs. A unique use case that we're happy with.

Cons

Once you try to use it for document storage, a full fledged intranet or the like, you find yourself easily in a mess difficult to clean.

Pick the right tool for the job and just because you have a wiki, doesn't mean it's the right tool for the job.

Source: GetApp
 

Meghan from Quicken Loans

June 2017

June 2017

Great collaboration tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to share information with team - and a nice and quick way to recap meetings or share information about a project.

Cons

Could use more macros to facilitate team use. Does not render MS Office documents the best, but it gets the job done.

Source: Capterra
 

Rimoun from UNIVERIS
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Easy to use company wiki!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We loved using Atlasssian Confluence because it is a easy to use wiki tool that allows departments to collaborate and quickly share information.

Cons

Getting started as a new using can be tricky, especially because of all the advanced features that are hard to figure out without training. However, I found myself learning new ways of being productive over time.

Source: GetApp
 

Edward from Affirmed Networks

June 2017

June 2017

Confluence is the wiki of my dreams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Confluence is actually so much more than a wiki. Ease to add attachments, collapsable views - like click on a link and word doc or spreadsheet expands right on the page, conversations, tasks, etc. are all incorporated. Tons of nice plugins are available. Sooooo much better than sharepoint or a traditional wiki

Cons

Sometimes editting a page can be a little funky (like I indent and all the lines are indented). I assume it's a bug that will be resolved and in the meantime I am able to work around it.

Source: Capterra
 

Ellie from Helix Education

June 2017

June 2017

Great product for documentation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This product is great for documentation and sharing information. I do a lot of training documentation and Confluence is a great place to store the information. Anyone in our company can easily access the information through a link.

Because it is online the information in the training materials is always up to date; we don't have to worry about someone having an outdated version of the document.

In addition, Confluence allows for screenshots to be easily added, which is awesome, and it automatically resizes them, which is amazing. You can also add grids (which isn't Confluence's strong suit but still a nice feature) and Table of Contents and many more features.

In addition, you do get to keep Revision History in Confluence so if you change something and need to reference an old version of the document you still can.

And, you can change the access different people have so some people can edit the document and others can only view, or some can't view at all.

Cons

The software was a little confusing to learn to use. Now that I know how to use it, it is easy, but we did have to have some training. While others are learning it they aren't using it much because it is kind of foreign to them but if we could get past adoption issues the software would be a great help to us.

Source: Capterra
 

Katherine from InvestEdge

June 2017

June 2017

Not good for product documentation. Horrible search functionality. No versioning.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company has a site for a help center for our product help.

Pros

It is easy to use. It is pretty easy to organize content. It is easy to customize content to fit your branding.

Cons

The user security needs improvement (have to restrict on a page by page basis). There is no find and replace. There is no grammar and spelling check. You have to pay for a lot of plugins that would improve the software. Not good analytics without setting it up yourself or paying. No good mechanisms for feedback from clients

Source: Capterra
 

Caroline from Xroads

June 2017

June 2017

Very easy and convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's super convenient -- all of your project information can be stored together, sorted by project, and accessed by everyone. It's easy to add

Cons

It's expensive. For a few users it's reasonable, but once you hit your limit, the price skyrockets. If you have only a few users it's perfect.

Source: Capterra
 

Scott from Rapid Recovery
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Documentation the way it should be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Best documentation integration

Pros

Confluence customization and connection to JIRA makes it the best way to add documentation directly into project management.

Cons

Little constraints throughout setting up folder structures. You cannot have the same name used multiple times within the whole structure.

Source: Capterra
 


May 2017

May 2017

Easy to use tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

App is relatively easy to pick up and use. Variety of plugins availability to supplement core features.

Cons

App doesn't seem to scale for enterprises in Cloud offering. Pretty limited storage constraint of 50GB.

Source: GetApp
 

Rajesh from Chicago Trading Company

May 2017

May 2017

Easy to migrate to Confluence. Easy to add contents. Anybody can use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of adding content and to change content.
It is easy to create a new page or a link. Confluence is an integrator for information directed for employees.

Cons

Can do more in the facility to format and style content. Like to be able to add graphics etc.
While trying to add content, i have found it to be difficult to format the infomation the way i would like to.

Source: Capterra
 
 
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