Kaseya BMS is a business management solution that helps companies manage their products and services. The software handles billing, accounting and project management tasks and provides regular notifications about bill payments. The software’s cloud-based architecture lets users remotely deploy, monitor and manage IT projects.
The project management module within Kaseya BMS manages staff projects by allocating work to team members with compatible timelines. Project managers get status reports on a weekly or monthly basis and can change work allocations for individual team members. The software provides real-time tracking of expenses and time per employee and monitors cost incurred for each project.
Kaseya BMS’ customer relationship management (CRM) module unifies all customer details. Past communications and invoices are analyzed to create customized marketing and sales campaigns for customers.
Kaseya BMS generates invoices from time entry and expense reports, and it is integrable with accounting software like QuickBooks. The software also manages inventory and handles procurement issues with vendors.
Nancy from Mainfreight San Francisco
Employees number: 2-10 employees
Much easier to keep track of tickets efficently.
Ease of use, speed of new feature request implementation, clean/modern interface, mobile interface.
Needs the ability to multiple project managers for a single project. Would be nice to have calendar view for time entry.
Fred from FITECH
The ease of use and the adaptivity of the design make the learning curve almost not existent. My Team is up and running with all features in a matter of days
Steve from Greenwire LLC
It seems very intuitive. Management of modules is very easy, and its easy on the eyes. I like how the pages flow when navigating, and a bunch of different windows dont open all over the place.
It almost seems like its in a Beta stage. Admins cant delete charges or entries on tickets, You cant do batch invoicing, When you complete a ticket it doesnt get archived, but stays in whatever queue it originated (cluttering up the queue), etc. All are pretty common things in other CRMs
Laura from Infinit Technology Solutions
Employees number: 11-50 employees
Makes my job easier
Ticket creation and time tracking makes doing my job much easier. Ability to assign multiple engineers is nice too
Lots of menus. Automation could be better. Creating a daily master ticket immediately produces 365 emails. Would be nice to create a master ticket without that.
Bianca from Infinit Technology Solutions
Employees number: 11-50 employees
We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users
We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.
some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.
Gloria from IPI
Several of our clients use Kaseya Business Management Solution is an all-in-one suite applied to support all the major operations going on in a corporate environment. Overall they are happy with it, but they complain that they receive too many alerts and that it is costly.
Kaseya BMS integrates with the following business systems and applications:
¿Other major RMM and accounting software
Kaseya offers many good features:
Project management & planning
Project time tracking
Billing & invoicing
Finance & Billing
Time & expense tracking
Finance & billing
My only complaint is costly and a bit too many alerts before you get to the really important alerts to attend to.