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Overall customer rating: Customer rating:

 (44)

 (47)

Recommended by: Recommended by:

90% of users

86% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“I absolutely love everything about Slack—the gifs, the integrations, the alerts, reminders, emoji reactions (we use this as an idea voting system), the mobile app, the bizarre workatslack.com job board and the constantly changing improvements and updates.”

- Shamita Jayakumar, Jobvite

“Great online content management system. This system is very easy to upload to and share information with your workgroup. It is not that expensive and will give you great capabilities if you are working on more than one project or if you need to share information with work partners.”

- Scott Sherwood, Praeclarus Press

Most negative review: Most negative review:

“Slack is more expensive than Google Apps and its Plus edition is more expensive than Office 365. Given the wealth of function in those suites, and given Google Hangouts can be modified to replace most of the important features in Slack, this price is ridiculous.”

- Eric Lew, AppDirect

“It is horrible if you have lots of clients. There really is no hierarchy for clients.”

- Chris Lesner, Project World Impact

Pricing:

How it's priced: How it's priced:

Slack is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

Basecamp is a cloud-based solution. You either pay a monthly or annual subscription fee for each user login.

Contract term: Contract term:

Slack requires a contract for cloud-based deployment; renewed monthly or annually. With the free version, users can cancel at anytime.

Basecamp requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

No upfront fees.

No upfront fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (44)

 (47)

Most positive review: Most positive review:

“Slack is a really quick communication app. The user interface is awesome, and the native mobile app allows you to be connected every time you need to be.”

- Thiago Schoba, Scheller Books

“Extremely easy and intuitive to use. It’s organized, simple, and handles the basics really well. Have used this for two separate projects with different companies, both seamless.”

- Colleen Hoy, Nashville Technology Council

Most negative review: Most negative review:

“Starting a group and joining one are a little difficult. The process is a bit confusing and requires a lot of running around.”

- Emilee Christianson, TREKK

“The platform is not as intuitive as you would hope. That means it takes longer to get someone on board with the system.”

- Josh Harcus, Huify

Support:

Overall customer rating: Customer rating:

 (44)

 (47)

Most positive review: Most positive review:

“I have limited experience with customer service in the past but with exceptional outcomes. Response times and information has been exceptional.”

- Miguel Gonzalez, Doctor Directory, LLC

“They have excellent customer support. They're responsive and friendly.”

- Aaron Price, Kepware

Most negative review: Most negative review:

“Slack is overhyped and will soon be like Dropbox in search of an exit.”

- Eric Lew, AppDirect

“Support isn’t always available, but we didn’t have too many urgent issues.”

- Robyn Deeley, Larger Than Life

Phone support: Phone support:

Not offered.

Not offered.

Online case submission: Online case submission:

Online case submission available to all users.

Online case submission available to all users.

Online support options: Online support options:

Help website and knowledge base included for free.

Help website, knowledge base and online community included in subscription fee. Includes regularly scheduled tutorials.

Training: Training:

Training not offered.

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.