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Overall customer rating: Customer rating:

 (38)

 (68)

Recommended by: Recommended by:

91% of users

65% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“The concept is very simple and straightforward: Start creating items and place them into a list. The drag-and-drop UI is very intuitive and easy to understand.”

- Sam Dresser, School of Rock

“Being on our company’s scheduling team, I love how organized I can be in Asana. ... Everything is time-stamped, there is the ability for comments on tasks and notifications can be emailed once tasks are completed. ... Everyone can always be one the same page and know what's going on.”

- Cara Salom, Sparefoot

Most negative review: Most negative review:

“It is not a very powerful tool when you work [on] a big project and need more metrics and reports.”

- Guido De Lazzari, Santex America

“In a very basic sense, it's just hard to use. It seems counterintuitive. It's hard to search for things, and find them, and share them and sort them into various categories or places.”

- Katelyn Watkins, Sparefoot

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Monthly subscription fee for each user login.

Cloud-based: Monthly subscription fee for each user login. Premium versions available for teams or entire organizations.

Contract term: Contract term:

Subscription renewed monthly or annually.

Cloud deployment: None required.

Upfront costs: Upfront costs:

None, beyond subscription fees.

None, beyond monthly subscription fees.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond monthly subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (38)

 (68)

Most positive review: Most positive review:

“You will not require any training; almost anyone can launch this and start using it immediately.”

- Mitch Moody, Anyone Home

“Simple to use with a lot of enhanced features. I work for a startup, and we're always adding new members to the team and some haven't used Asana in the past. We can easily onboard them and get them on the platform with no training and a short learning period.”

- Robin Patin, RealContacts

Most negative review: Most negative review:

“When you have a lot projects, you need to dig a little bit to find things.”

- Nicolas Marques, Crea FabLab

“Unlike other project management tools and task tools, it was actually confusing to use.”

- Christine Weinbrecht, BWC Coastal Consulting

Support:

Overall customer rating: Customer rating:

 (38)

 (68)

Most positive review: Most positive review:

“I’ve never had to use their support before. Since the product is so well-built, I have to give them a 10 here as well.”

- Mitch Moody, Anyone Home

“I’ve worked with Asana customer support a handful of times, and they’ve always been excellent: super-knowledgeable about their product and very professional.”

- Emma Nostrand, Sparefoot

Most negative review: Most negative review:

“None available.”

“The customer support is … through email only. I did not like that at all; I could not find one phone number.”

- Christine Weinbrecht, BWC Coastal Consulting LLC

Phone support: Phone support:

None.

None.

Online case submission: Online case submission:

Available to all users.

Available to all users.

Online support options: Online support options:

Access to a help website, knowledge base and video tutorials included in subscription fee.

Help website and knowledge base available to all users. Priority support with dedicated account manager available to Premium users.

Training: Training:

“Getting Started” online catalogue and other training resources included in subscription fee.

Online guide included for all all users. Instructional videos also available.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.