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Overall customer rating: Customer rating:

 (689)

 (1240)

Recommended by: Recommended by:

77% of users

65% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Wrike is a great tool to stay organized. It helps keep you on task and allows you to effectively work with other people in the office.”

- Brooke Colburn, news media professional

“Being on our company’s scheduling team, I love how organized I can be in Asana. ... Everything is time-stamped, there is the ability for comments on tasks and notifications can be emailed once tasks are completed. ... Everyone can always be one the same page and know what's going on.”

- Cara Salom, Sparefoot

Most negative review: Most negative review:

“It’s too complicated. It’s showing me too much at one time. There are too many options, and all of the features I need are not available.”

- Katie Graf, SmartBox

“In a very basic sense, it's just hard to use. It seems counterintuitive. It's hard to search for things, and find them, and share them and sort them into various categories or places.”

- Katelyn Watkins, Sparefoot

Pricing:

How it's priced: How it's priced:

Cloud-based deployment: Annual subscription fee for each user login.

Cloud-based: Monthly subscription fee for each user login. Premium versions available for teams or entire organizations.

Contract term: Contract term:

Subscription renewed annually.

Cloud deployment: None required.

Upfront costs: Upfront costs:

Deployment consultation available for additional fee.

None, beyond monthly subscription fees.

Recurring costs: Recurring costs:

Premium support available for additional fee.

None, beyond monthly subscription fees.

What does it cost?: What does it cost?:

Applications:

Task management: Task management:

Time tracking: Time tracking:

Resource management: Resource management:

Reporting: Reporting:

Document management: Document management:

Issue management: Issue management:

Budgeting: Budgeting:

Ease of Use:

Overall customer rating: Customer rating:

 (689)

 (1240)

Most positive review: Most positive review:

“I have found the site to be very intuitive and easy to use. I was able to log in the first time and begin organizing my tasks and interacting with the rest of my team. We now use the tool extensively to organize our projects.”

- Shannon Oswald, Team Jenn Corp

“Simple to use with a lot of enhanced features. I work for a startup, and we're always adding new members to the team and some haven't used Asana in the past. We can easily onboard them and get them on the platform with no training and a short learning period.”

- Robin Patin, RealContacts

Most negative review: Most negative review:

“I don’t feel like the interface is as intuitive as it could be. It is sometimes difficult to find what I’m looking for.”

- Erin Ewasyshyn, ROI Revolution

“Unlike other project management tools and task tools, it was actually confusing to use.”

- Christine Weinbrecht, BWC Coastal Consulting

Support:

Overall customer rating: Customer rating:

 (689)

 (1240)

Most positive review: Most positive review:

“Wrike’s customer support is outstanding. Whenever we have issues along the way, a request for support always results in a very fast response and a satisfying end result!”

- Linda Difino, All About Learning Press

“I’ve worked with Asana customer support a handful of times, and they’ve always been excellent: super-knowledgeable about their product and very professional.”

- Emma Nostrand, Sparefoot

Most negative review: Most negative review:

“They do [a] good [job]. But it did take a day or two to hear back one time.”

- Scott Hoopes, Voxxy Networks

“The customer support is … through email only. I did not like that at all; I could not find one phone number.”

- Christine Weinbrecht, BWC Coastal Consulting LLC

Phone support: Phone support:

24/7, toll-free support included for all subscriptions.

None.

Online case submission: Online case submission:

Email support included for all subscriptions.

Available to all users.

Online support options: Online support options:

Live chat included with Professional, Enterprise and Premium packages. For Enterprise customers, same-day responses guaranteed.

Help website and knowledge base available to all users. Priority support with dedicated account manager available to Premium users.

Training: Training:

“Getting Started” online catalogue, knowledge base, video tutorials and training webinars included in subscription fee.

Online guide included for all all users. Instructional videos also available.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.