AppFolio Property Manager Software


 

AppFolio Property Manager is a Web-based system with accounting and management capabilities. It is a comprehensive solution that serves as the central hub for all business needs, including marketing, accounting, online rent payments, applicant screening, online applications, online lease agreements and other key processes.

Users can post vacancies to hundreds of sites on the Internet, including their own website. AppFolio also provides the ability to download an HTML, professionally formatted vacancy posting package that can be printed or manually posted to Craigslist.

From listing vacant properties, to filling out an online application during a showing, to instantly running a background check; if everything checks out, AppFolio automatically populates a customized lease agreement, accepts payments and potential residents can digitally sign on the spot.

AppFolio also offers a comprehensive payment platform that includes a variety of payment options including e-check, credit card or electronic cash payment, allowing residents a way to pay rent online 24/7 via an online tenant portal. This is completely built into the software and offered free for AppFolio customers.

AppFolio offers product training and support for an unlimited number of users included in the monthly fee. An implementation specialist is assigned to help each customer manage through the software transition. Other capabilities include vacancy and rent tracking, tenant liability insurance, professional websites, a rent comparison tool, automatic posting of bills, database-wide searching, paperless work order generation, report customization, mobile iPhone access and others.

 

AppFolio Property Manager - New listings page
 
  • AppFolio Property Manager - New listings page
    New listings page
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Reports
    Reports
  • AppFolio Property Manager - Screening Report
    Screening Report
  • AppFolio Property Manager - RentMatch
    RentMatch
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

78 Reviews of AppFolio Property Manager

Showing 1-20 of 78

 

from JGM Properties, LLC
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A waste of time and money!!

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NOTHING AT ALL! During the presentation I was told I would get some many things that I never received. All they would say is put in a request for support. TWO days later (every time) we would get a call back saying," That is not how we do things" I suggest you tell our suggestion department. So you tell the suggestion department and they say "That's not how we do things"

Likes Least

Customer service - I think they read off of a sheet of paper. All of them say the exact same thing. That is not now we do things. You have to run and build your business how Appfolio want you to. You don't have a choice because you are so far into it that you are stuck. THEY ARE AWFUL!!! DO NOT USE THEM. They are only in if for $$$$$$. They don't care about you or your small business. They will raise the price on you with only a week notice and you can do nothing about it! NOTHING!!!! If you have under 200 properties you should never use them it not worth it!!!!!! Probably isn't work it if you have over 200 properties.

Recommendations

ALL THEY CARE ABOUT IS THERE BOTTOM LINE. They will not let you speak to anyone in charge. All they do is say they will put in a case number for it and never hear from them.

 

from The Carvajal Group, LLc
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Keep looking. Many reasons to stay away!

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Not much. We have been using for 6 months and it is very difficult to use and support is terrible. Each time you have a problem you have to schedule a call for a few days out. Obviously thats not fast enough in Property management

Likes Least

Service - I was told the service was amazing and this has been nothing short of terrible. Impossible to get anyone on the line and very difficult software to use. Reports have major issues and company will not fix.

Recommendations

Keep looking. You will commit so much money and time that you will feel stuck. If I could go back and do this again I would not do it. I am trying to save you the time

  Response: Mackenzie, AppFolio

Date: May 2016

May 2016

 

Hi Eric - Thank you for providing us feedback on your experience. Our Customer Support team strives toward excellent standards and welcomes feedback from real users with the Customer Support survey, which can be found at appfolio.com/survey. While our terms state "Our response time shall not be greater than two business days,” we usually respond to requests within a few business hours, depending on the nature of the request. We have made several enhancements to our reporting framework recently and are continuing to make more. We would love to hear about the major issues you have encountered, I have asked a Customer Success Manager to follow up with you on this topic. We hope to be of service to you and reconcile these difficulties quickly!

 

from ProAgent Realty
Specialty: Residential / Single-family
Size of portfolio: Single user Portfolio size: Single user

Wish I had looked further into other softwares.

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Likes Best

Ability of the Tenant to set up directy trent payment. Ability of Applicants to be screened and pay online

Likes Least

Time it takes to rectify any issues is entirely too long. Would much prefer software with immediate support.

Recommendations

Unless you have a minimum of 30 properties I would never suggest this software. Make certain you read their contract!!!!!

 

from PL Properties III, LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Positive experience from start to finish.

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Appfolio meets the needs of our property management company across the board. This software has changed my work day for the better. I am able to get twice the work done than I was before Appfolio and would recommend this software without a doubt. The staff is great, everyone is super knowledgeable regarding the product and are there to guide you every step of the way.

Likes Least

I have nothing negative to say regarding Appfolio. I am really happy with the product and vendor thus far.

Recommendations

Talk with multiple companies to find which software is the best fit for your business needs.

 

from PCM, INC.
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Amazing Service! Great People!

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Ease of use, and amazing support to maximize success!

Likes Least

There is not much negative to say about AppFolio. The value is there!

Recommendations

Training, Training, & Support. Use it! They offer great training and service. You should use it to make sure that you are maximizing your success ratios.

 

from WLPR
Specialty: Commercial
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Didn't choose for our application but still great

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Likes Best

The customer service from Appfolio is excellent. The user interface is new and updated and easy to navigate.

Likes Least

Based on our needs, we chose a program more focused on commercial property management activities. For us, this program seemed to be geared more towards residential real estate applications. For someone else though, this may be exactly what you're looking for.

Recommendations

Make sure to actually test different softwares in order to ensure they will meet your needs. Even though Appfolio was the most appealing, we ended up going with a more comprehensive program regarding our use.

 

from The Mount Washington Group
Specialty: Residential / Single-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Good Product Bad Customer service

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Likes Best

The ability for tenants to make payments online, credit card or 7-11

Likes Least

Customer Service: There is no way of getting a live response and when a request is submitted it can take anywhere from 4- 48 hrs before you talk to someone.

Recommendations

Make sure it works with your needs. Check out each software features

 

from Deck Realty LLC
Specialty: Manufactured Housing
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great communication

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Likes Best

I liked that they listened to my needs and came up with a solution right away. They seemed to really care about our issues and often altered the software to meet our needs.

Likes Least

The accounting software was cumbersome. It didn't integrate with other accounting software like Quicken. The invoicing for vendors wasn't automated so that Vendors could upload their invoices directly into the system. The document upload feature does not allow a system to search the software for that particular document. For instance, if I upload a Vet record for unit 4, 6, &9 I can't search and find out which records are expiring in March.

Recommendations

Great for a company that sticks with rental property only and is not interested in researching uploaded documents or needs to know expiration dates of things like Vet records. Also good for basic accounting needs.

 

from Bank of the Ozarks
Specialty: Commercial
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Property Management with a twist

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Likes Best

We aren't your typical property mgmt business, so our requirements differ from those typical residential mgmt businesses. The functionality of Appfolio was very easily adaptable to our needs and requirements (minus the accounting features). The implimentation process was stress free, thanks to the knowledgeable staff/customer service. They answer all questions & concerns in a very timely manner, alleviating any down time or work delays. The individual attention by the Appfolio staff makes me feel like their most important customer. We are a growing company and the number of properties/tenants that I manage using Appfolio increases everyday. The software is user friendly and very easy to learn. I definately made the right choice using Appfolio

Likes Least

I would prefer to be able to list my vendors based on my individual properties, and Appfolio only allows a compilation of vendors/contracts!

Recommendations

Do your research! Take advantage of the introduction presentations offered by the sales teams!

 

from Bel-Cross Properties
Specialty: Mixed Portfolio
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

It's still a work in progress

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The cloud based system is great for doing work away from the office or in the field. The customer service department is very friendly. Unfortunately, most of the time they say that there is nothing that they can do. Most of the products are included in the monthly price.

Likes Least

The software is not always written to help a property manager, but rather the programmers. The program is not customizable, and has a limited number of reports.
Appfolio is property based instead of owner based, which leaves you with inaccurate reports for an owner. The company ask you for suggestions, but rather than listen to its customers, it decides to go on its own path. A number of times over 500 customers will ask for an improvement, but instead they go with one that a handful ask for.

Recommendations

I'd keep looking until they get the their financials down, and start listening to their customers.

 

from Harding Enterprizes Inc
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A new way of managing properties.

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Likes Best

Simple, intuitive and brings the power of no cost advertising to the small property manager. You can see what your onsite manager is doing at a glance.
We are a modest sized multifamily operation with multiple offices. As the boss I can look and see if we got move out notices and the manager is sitting on them rather than advertising them. I see applications come in, rents etc. We can take ACH payments free of overhead costs. We can accept credit card payments and get our full rent and not bother with the machines and contracts. We have 24 hour online applications for potential residents. (they fill out the application-we just click the "screen now" button) After a year of using the program I couldn't be happier. The system paid for its first year of use in 30 days.

Likes Least

Its still a bit confusing at times-adding a roommate, refunding tenant money after a move out, and a few other issues that we do rarely. You have to embrace the technology and the methods appfolio uses. If you fight it I doubt it will work for you.

Recommendations

Look at what the vendors charge extra for. Look at how vacancies are handled and how that integrates to your advertising. Don't discount the presence of online applications-its been a revelation to us. Can they import your data? Appfolio was able to bring in nearly everything. Training your staff. I have two managers over 75, they got it. They have lots of video training a click away.

 

from GatoCity LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

An efficient, enjoyable solution to complex property managment...

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Likes Best

The AppFolio team has been extermely easy to get in contact with, and they are very professional & knowledgeable. They can answer most of your questions right away, and if not, they bring the appropriate expert online to make sure you get a complete answer. The software is intuitive, and it will be saving us SO MUCH office time allowing our company to increase productivity. The monthly cost of the software will easily be offset by productivity gains and cost savings elsewhere.

Likes Least

Like any new system, there is a learning curve that takes some time. Also, to make the system run smoothly, you sometimes have to modify certain processes to make them work in the new system. Because of the complexity and different company owners, we will still be using Quickbooks, however, on a very limited basis (for owner accounting vs the tenant/management accounting).

Recommendations

Not only should you play with the software yourself, but make sure you have contacts at the software vendor available to discuss questions and your unique circumstances. AppFolio does this very well.

 

from Beazer Homes
Specialty: University/Student
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Can You Say Simple?! Property Management Made Easy!

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Appfoblio took our organization from a messy, disorganized accounting nightmare to a streamlined leader. Appfolio let us move away from using separate credit/criminal background, accounting, and maintenance management programs to one simple, web-based tool. It's unbelievable simple to write leases with their new digital lease creation tool. It made training new employees seamless across all product types unbelievably easy. Their dedication to their clients blew us away. They took hours out of their day to train our managers until they were proficient.

Likes Least

Nothing. They were excellent. From day one, Appfolio took the time to video train our managers until they were confident in their ability to use the software.

Recommendations

USE IT! You will not regret it. It makes running your property easier than ever with a fantastic, cutting-edge company behind you.

 

from RMD Management
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product, very useful

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Likes Best

Combination of simple to use and multi functionality

Likes Least

Cannot make calculations in the billing sections, Cannot easily send custom emails to tenants, cumbersome process.

Recommendations

Be familiar with other products or substitute software to have a point of reference. We have used quickbooks and buildium and this is a great combination.

 

from Realnet of Tampa Bay
Specialty: Residential / Single-family
Size of portfolio: Single user Portfolio size: Single user

Best service I've received from a company in YEARS!!

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The vendor supplied a great amount of training and a different person to work with throughout the whole process.

Likes Least

The set-up was a little overwhelming because I had multiple appointments every week to work on setting up a specific portion of the program. If I was a larger company, rather than a "one man show", this would probably have not been an issue.

Recommendations

If you're someone who needs a company to basically hold your hand throughout the entire thing, this company is for you!

 

from SHJH
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AppFolio has delivered on their promises!

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Likes Best

Training and service has been great. Able to integrate RUBs which basically paid for my software expense. System is user friendly and very easy to navigate. Employees seem to really enjoy their jobs

Likes Least

We have only 1 150 unit property so minimum pricing until we grow is a little high. Some products seem to have more emphasis on marketing but that was not highest on our wish list.

Recommendations

Expect a steep learning curve. Make sure the system is integrated especially thru to accounting. Inquire early on about implementation expense, the range of charges is shocking. Some softwares are not for the little or mid sized guys, the platforms are heavy on financials and tough to navigate on the user side. If you can go to a user or industry meeting to see if people are smiling and have got answers to their questions and problems, be a fly on the wall.

 

from West Philadelphia Real Estate
Specialty: Mixed Portfolio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

So close and yet so far away from being perfect

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Likes Best

Easy to use, navigate, and search. Great tutorials and support staff.

Likes Least

Despite what they say the application is not truly customizable. You can only add "Yes/No" questions to your application and you can only have 1 application saved (a commercial and residential application can not be different). Unfortunately this is why if you look around, you will notice many Appfolio users do not utilize the "apply now" link or the Appfolio application provided. In addition, the leases also have set formatting system and does not allow for a customized signature. Which although legal, causes headaches from 3rd party reviewers who prefer to see some sort of personalization to the lease.

Recommendations

Appfolio is inexpensive and does the job. However, you definitely want to utilize their free trial to test it out first.

 

from H Holding Group
Specialty: Mixed Portfolio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Finally the software we were looking for!

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Very professional team. System is exactly what we were looking for a long time to match our company needs. We are very impressed and satisfied.

Likes Least

There's nothing I don't like about AppFolio.

Recommendations

From someone who was looking for software for awhile now, this is the one that matched all our needs, and if we have additional ones, they will accommodate you with your own special requirements.

 

from RE/MAX Peninsula
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Appfolio review

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Likes Best

easy to understand and its easier to figure out what you need done. Makes sense.

Likes Least

dont like the fact that if there is a balance in the account, i.e., move out and the owner gets security deposit the system will automatically deduct management fee and admin fees.

Recommendations

take your time with the system. If you take your time it will make sense.

 

from Nature's Homes, LLC
Specialty: Mixed Portfolio
Size of portfolio: Single user Portfolio size: Single user

It will work eventually

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Likes Best

It's all in one spot. Staff is helpful in getting answers although you often have to wait 24-48 hours.

Likes Least

The learning curve it takes to use it. The help area website info is often not helpful at all.

Recommendations

Make sure you have a great deal of time and resources to make it work. Make sure you have enough properties to make it worth it.

 
 
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