AppFolio Property Manager

RATING:

4.5

(1883)

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minute...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AppFolio Property Manager Pricing

Core (Residential): $1.49/unit/month, Plus (Residential): $3.20/unit/month, Max (Residential): $5.00/unit/month, Core (Commercial): $1.50/unit/month, Plus (Commercial): $3.20/unit/month, Max (Commercial): $5.00/unit/month, Community Associations: $0.85/unit/month. Visit pricing plans & website for monthly minimum spends and other details.

Starting price: 

$1.49 per month

Free trial: 

Available

Free version: 

Not Available

Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.

AppFolio Property Manager Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for AppFolio Property Manager

1 - 5 of 1,881 Reviews

MariAnne

Real Estate, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Hands down the best software

User Profile

Benjamin

Verified reviewer

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Well-Rounded & Reliable

Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

PROS

I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

CONS

Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Reason for choosing AppFolio Property Manager

Appfolio had a sleek look and better support being offered.

Reasons for switching to AppFolio Property Manager

We used a bunch of Microsoft Excel spreadsheets. Data was easily messed up, and it offered no mobile features. It wasn’t specifically designed for real estate.

Vendor Response

Hi Benjamin, thanks for taking the time to leave your feedback!

Replied April 2021

User Profile

Drew

Verified reviewer

Real Estate, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Amazing Property Manager for Small-to-Medium Companies

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

PROS

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

CONS

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Reason for choosing AppFolio Property Manager

Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles.

Reasons for switching to AppFolio Property Manager

Cost was a factor, but mostly not having good advertising with Buildium.

Vendor Response

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Replied December 2019

Jim

Real Estate, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed February 2024

Appfolio. Not A good Fit for Single Family

The lack of focus on single family managers and the poor customer service has become a problem. The only reason we have not moved on is the hassle of moving to a new system.

PROS

The database search function. The ability to search all categories whether they be owners, tenants, vendors, work orders, etc via the database search.

CONS

1) No focus on single family managers. New features seem to always be geared toward multi family. 2) Very poor to no customer service. Our business moves very quickly and when we have a problem we need answers quickly. There is never anyone to speak with directly at the company. They seem very proud of their bots and databases but that is no substitute for live customer service.

Reason for choosing AppFolio Property Manager

I cannot remember as it was years ago. But the cloud based functionality must have been a key part of the decision.

Reasons for switching to AppFolio Property Manager

We wanted a cloud based system vs. a system that resided on our computers / server so it could be accessed from the field.

Nicole

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

User friendly, efficient

It is easy to use, easy to navigate, and I like the app feature on my phone to use while I'm out on the property. This makes building work orders easy and can be completed with photos for staff.

PROS

Daily functions as a property manager with placing work orders, entering rent checks, lease renewals and sending tenant online forms to electronically to sign. All of these tasks save time & are efficient being available as online options. This even is convenient for prospective tenants coming from out of state.

CONS

The unit transfer functions could be more seamless. When a resident is moving apartments within the property, the charges and credits/payments often have to be carefully reviewed when completing a transfer to make sure the new unit's tenant ledger is correct.

Reasons for switching to AppFolio Property Manager

Not efficient, no tenant portal options.