AppFolio Property Manager Software


 

AppFolio Property Manager is a cloud-based property management software for residential, HOA, student housing and commercial property managers.

The solution allows property managers to conduct business from a single software system, including marketing vacancies, screening prospective tenants, moving renters in and out, tracking maintenance requests, communicating with renters, collecting rent, performing accounting tasks and more.

AppFolio includes an online payment platform that accepts a variety of payment methods including e-check, credit card and electronic cash payment. The system also offers bulk text messaging and emailing, a tenant debt collection service to recover revenue and an integration with Rainmaker LRO.

Other features include guest card tracking, online leases and applications, tenant liability insurance, professional websites, universal search, online work orders, mobile reporting, mobile inspections and a 24/7 maintenance contact center.

Product training and support for an unlimited number of users is included in the monthly fee.

 

AppFolio Property Manager - New listings page
 
  • AppFolio Property Manager - New listings page
    New listings page
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Reports
    Reports
  • AppFolio Property Manager - Screening report
    Screening report
  • AppFolio Property Manager - RentMatch comparison
    RentMatch comparison
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

190 Reviews of AppFolio Property Manager

 

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Software Advice Reviews (158)
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Showing 1-20 of 158

CJ from Carlo & Co Property Mangement
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Mediocrity at its finest.

Ease-of-use

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Appfolio's implementation process was abysmal at best, we wanted to launch very quickly to get on board for the new year. They hardly mentioned that most companies tend to take longer and that it would be recommend to give your self 6 weeks to get the program up and running. They also have a lot of features that are not conducive to an efficient property management company. No email or text templates. No auto responding to leads. Lastly the support is nothing to get excited about. No one to call and walk you through difficulties. I've put in multiple tickets and emailed multiple people with some complaints recently and have not heard back from anyone. Over they seem to have a product that is good, and no desire to serve you once you sign on. I would highly recommend looking into other services before committing to Appfolio.

  Response: Mackenzie, AppFolio

Date: March 2017

March 2017

 

Dear CJ, thank you for your review. We appreciate your feedback and understand the implementation process can be challenging, our team works hard to walk alongside our customers every step of the way. We will have a customer success manager reach out to you directly to learn more about your experience.

 
 

Jennie from The Sue Cruddas R.E Team
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great support, always updating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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We have used Appfolio since late 2011, over the years we have appreciated your constant upgrades to keep up with the ever growing changes in Property Management.

Pros

Numerous Updates

Cons

Unable to change some of the function how we use them in our daily basis i.e inspections

  Response: Mackenzie, AppFolio

Date: March 2017

March 2017

 

Hi Jennie, thanks for providing us feedback. We're happy to hear you love using AppFolio, we appreciate that you've chosen us for the last 6 years and we look forward to many more years!

 
 

Melissa from Manor Group
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Easy to use but doesn't integrate

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I think this is a super user-friendly system but it has too many limitations. Doesn't integrate with anything else so we do manual work for lead management, package service, after hours calls. There is no one to call for support, just an email, and they aren't always able to solve issues.

  Response: Mackenzie, AppFolio

Date: March 2017

March 2017

 

Dear Melissa, thank you for your review. Your feedback is important to us, we've shared your comments with others at AppFolio and hope to continually improve your experience!

 
 

FRED from JBL & ASSOCIATES
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

world class bad tech support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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software is extremely non-intuitive which is only surpassed by their non-responsive tech support staff (who no doubt authored their self destruct help dialog s)

Pros

Has lot's of what might be useful tools

Cons

software is extremely non-intuitive which is only surpassed by their non-responsive tech support staff (who no doubt authored their self destruct help dialog s)

  Response: Mackenzie, AppFolio

Date: March 2017

March 2017

 

Dear Fred, thank you for providing us with feedback. We're sorry you have had a poor experience with AppFolio. A Customer Success Manager will be reaching out to you directly to talk through these items in more detail. We hope to work out your frustrations moving forward!

 
 

Allison from Paragon Waterfront Properties, LLC
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I am very pleased with my experience with Appfolio so far. The implementation process was easy and the team that helped me through the whole process were great. I would recommend this property management software to anyone in need.

  Response: Mackenzie, AppFolio

Date: March 2017

March 2017

 

Dear Allison, thanks for your review! We're excited to have you join us and love that you had a smooth implementation experience! We look forward to partnering with you and your team.

 
 

Debbie from Premier Realty of NC LLC
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

AppFolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease-of-use
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Still getting use to it but I believe it is going to be a great product once we all have a better understanding of all of the tools.

  Response: Mackenzie, AppFolio

Date: February 2017

February 2017

 

Dear Debbie, thanks for your review! We look forward to working with you and Premier Realty - we know transitioning to a new software takes time and hope that you find the training resources and Customer Success teams helpful as you adjust to the program!

 
 

Nikki from Premier services
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Appfoblio

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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The program is not that easy to understand and it take a lot of hands on use to even get a fraction of understanding. IT is hard to get reports exactly as you need them. It is not a bad program but could be a bit more user friendly and have a mobile application that worked a bit better.

  Response: Mackenzie, AppFolio

Date: February 2017

February 2017

 

Dear Nikki, thank you for your review! We know that it takes time to adjust to a new software and are confident you will become more comfortable with AppFolio's features as you use it more. Our customer success teams are always available to answer your questions and our Help Center & additional training programs are a great resource for using AppFolio. We look forward to working with you further!

 
 

Andrew from Hodor Company
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

So far it has been helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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I do like appfolio and in the long run I think it will become very beneficial, but the learning curve is steep. They do a great job trying to bring you up to speed, but no matter what you are still learning a whole new software. Their support remains strong for the first 6 months, but there does seem to be some turnover on their side.

Pros

They have good reports and I like the mobile aspect-you can look at and analyze a lot from different devices and different locations. The ability to scan and keep checks and invoices all with your transactions makes investigations easy.

Cons

We are still learning everything it does. Inevitably, there will be some features you would like that have not been created yet.

Advice to Others

Taking the learning process serious and just prepare for 3 months of hard work.

  Response: Mackenzie, AppFolio

Date: February 2017

February 2017

 

Dear Andrew, thank you for sharing your experience with us! We understand how challenging it can be to switch to a new software, so our teams are dedicated to making the transition as smooth as possible. We look forward to working with you and believe you will grow to love AppFolio as you become more comfortable with it!

 
 

Susan from Your Home Team PM & RE
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Appfolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I've been using Appfolio for 6 months and it has been pretty easy to use. Got through my 1099's and some accounting issues with ease.

Pros

Easy to use, great tutorials and tenants love it.

Cons

For a number of tenants that I have, it is a bit expensive. Customer service is not readily available. Wanted to try to include copies of checks that the tenants pay their rent with to the owner, but the option I was given was not easy.

Advice to Others

If you have more than 50 to 100 doors, it is worth it. If you have an issue, do not expect an immediate response.

 
 

Krystle from Sada's properties, LLC
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Appfolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
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Quality
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Appfolio is an awesome property management software. I'm a small business owner so it's a bit pricey however it's worth every penny.

Pros

Customer support is fantastic. The easy to use program makes things a lot faster.

Cons

It's a bit expensive.

  Response: mackenzie, AppFolio

Date: February 2017

February 2017

 

Dear Krystle, thanks for your review. We love to see that AppFolio is the right fit for you and helps you run your business! We look forward to many more years of partnership!

 
 

Lynda from Lisenby Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

100% satisfied customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Amazing customer service made transitioning to AppFolio for our properties easy! The AppFolio marketing system of our vacant units has shortened and mostly eliminated, all vacancies. Application review, background checks and transitioning an application to a lease is easy and much less time intensive than our past methods. We now have a professionally built website that integrates online payments, tenant work orders, rental applications and incorporates our niche in the rental market. Accepting online payments has been a huge plus and as well as a lower cost for our background checks. 100% satisfied the customer!

Pros

All around awesome product, enormous time saver!

Cons

It doesn't sync with the online version of Quickbooks so we have some dual entry because of the way we need to handle our accounting.

Advice to Others

Don't wait any longer to jump on board with AppFolio. You won't regret it.

  Response: Mackenzie, AppFolio

Date: February 2017

February 2017

 

Hi Lynda, thanks for your awesome review! We are happy to see that you're fully satisfied with AppFolio Product Manager and have received excellent service from our support teams! We look forward to partnering with you for years to come.

 
 

Justin from Henderson Management and Real Estate
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Review from Justin Ratzlaff of Henderson Management

Ease-of-use

Functionality

Product Quality

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Value for Money

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Functionality
Product Quality
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We have been using Appfolio for a few years now. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. It seems that the customer service has taken a major hit. It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible.

I used to manage the Leasing Department and during that time I tried to convince the team to start utilizing online lease signing. There was a problem though with customizing addenda to the lease and there were a few forms that we could not enter into the digital lease. Without the ability to have all forms in the lease, it defeated the entire purpose of going digital. My issue is that we got everyone on the team to add a suggestion to the forums and we have never heard a response. I get emails randomly saying that someone else has added a comment, but that's far as it goes. Recently the comments have been on the thread of Appfolio not listening to feedback from customers. All I can say is, I agree. Maybe this review will be seen.

I now manage the maintenance department and I am disappointed with the functionality of the maintenance capabilities. I understand that this is not a maintenance management software, but many management companies perform their own maintenance and require intelligent software for this purpose. Techs need to be scheduled, tracked, reviewed on performance, and much more. Again, I understand that this is not the main purpose of Appfolio. However, why would you not open yourself up to easy integration with a field service management software? We had to create a couple extra positions in the company to manage the transfer of information from Appfolio to our field service management software as integration does not seem to be important to Appfolio.

Pros

See above

Cons

See above

Advice to Others

If you want a property management software that continually designs and changes itself without your input, this product is useful. It is fairly user-friendly for smaller management companies. However, if you are a more developed management company that requires more input and interaction with the developer of the software, you should probably move on. Appfolio is outgrowing its customer service.

If you read this review, prove me wrong.

  Response: Mackenzie Nielsen, AppFolio

Date: February 2017

February 2017

 

Dear Justin, thank you for providing us with this constructive feedback. Your team's suggestions for leasing are a top priority for us and is something we plan to work on. We are currently working very hard on the maintenance feature - we welcome your feedback and hope these updates will solve the challenges you have been facing! A Product Specialist will be contacting you to go more in depth with your maintenance needs. As for your comments regarding customer service, we are sorry your experience has been negative! We truly value each of our customers and hope to continually create an excellent product and provide top notch service! Your Customer Success Manager will be contacting you to address your complaints and amend the situation. We hope to provide you with a more positive experience moving forward and to work with you and your team for many years to come!

 
 

Nori from Performance Properties, Inc.
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Appfolio is a great basic software program for small to medium sized Property Management companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have been a client of Appfolio since their onset and helped them with Beta testing when they rolled out their product over 8 years ago. It was a great alternative to Yardi Enterprise which we were using at the time. There are many features which help make our processes functional and smooth and it is a nice looking program.

Pros

The integration of the program with our website helps cut down on many steps and the marketing and accounting features are well laid out and easy to use.

Cons

The maintenance section is very basic and does not have nearly enough flexibility for our growing maintenance division. We did not really outgrow this segment of the program until 2 or 3 years ago. Now we have signed up with another software company to manage the maintenance side of our business. This is also not a great program for companies who have a combination of services, it's mainly geared toward fee managed residential property managers. Besides residential property management, we handle construction and remodeling, commercial property management, real estate sales, and self-storage management. Most of these other services are handled through software programs besides Appfolio.

Advice to Others

This product is best for those companies who might just be starting out in business or who do not do much in-house maintenance or commercial property management.

  Response: Mackenzie Nielsen, AppFolio

Date: February 2017

February 2017

 

Dear Nori, thank you for your review and for providing us with detailed feedback! We appreciate your partnership with us since the beginning, we hope to continually support and keep loyal customers like you happy! We are currently working on many updates for the maintenance features, one of our Product Specialists will be reaching out to you directly to discuss how these new updates will support you, as well as gather more information on what other features you are in need of for a seamless maintenance experience. We look forward to continuing our partnership with you for many years to come!

 
 

Heidi from Schneider Homes
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

AppFolio - a step ahead

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

AppFolio was a life saver after an anguishing experience with Yardi's Cloud-based software and Rent Café. AppFolio' s customer support is incredible, as well as the online help menu and video tutorials. You can submit a question electronically and AppFolio will respond within hours, even though they give themselves 24 hours. Yardi on the other hand....I'm still waiting for calls back from June and July (I still have full access to our Yardi account and the problems have never been fixed, and I'm not longer asking) Yardi claims to be a robust accounting program....which is maybe but it is so impossible to move around it, and takes up so much time because it is SLOW. AppFolio is lightening quick and so easy to use, my managers took to it immediately, they are so thrilled with AppFolio and were in tears with Yardi. AppFolio's Dashboard can be somewhat customized to see your business at a glance, tenants are able to able to pay online with ease. AppFolio made everything very user-friendly

Pros

Ease of Use, Time savings, Customer Support, Tenant Portals, All in one software, no "add-ons" that cost more money. What you see is what you get.

Cons

Web design could be better, but I think it will be!

Advice to Others

AppFolio is the only choice for Cloud-based property management software, don't be fooled by Yardi's pricing, you will loose productivity and money having to hire a consultant to help you launch Yardi's complicated software.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear Heidi, thank you for your review! We're so happy that AppFolio Property Manager is the cloud based solution that fits all of your needs and allows you to work faster. We look forward to working with you and Schneider Homes for years to come!

 
 

Michelle from Country Classics
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

AppFolio Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been using AppFolio for just under 1 year. This program has allowed us to have all of our rental communities in one place! We also use the online payment feature with 100% participation from our tenants! The work order/maintenance programs allow me to easily prepare and track open maintenance requests! I'd highly recommend this to any Landlord / Property Manager!

Pros

Ease of use, Online Payment/Screening

Cons

AppFolio is based on the West Coast which can cause a delay in customer support due to the time zones.

Advice to Others

Do your research with other products on the market to be certain or your needs! Ask lots of questions.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear Michelle, thank you for providing us with feedback. Congratulations on reaching 100% online payments with your tenants, we hope that you're finding new ways to save time and money every day with AppFolio. We look forward to working with you for years to come!

 
 

Shanta from Lakeshore Mall
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Mall

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

There are a lot of improvements needed for this to work properly for malls. There is a need for a sales feature so that you can input sales and run basic reports as to percentages of sales increase or decrease.
This program is for a basic small company, not really what a person needs if you have tenants in a mall.

Pros

This product is simple for paying bills, easy processing to print your checks.

Cons

It is not as user-friendly as it could be when entering payments, and sales tax.
It really is not the proper program for a mall to use, there are a lot of little features needed that this program just does not have.

Advice to Others

If all you need is basic accounting, this would be fine, go through the program thoroughly to make sure you are able to do all of the functions you need to do with your property.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear Shanta, thank you for providing us with feedback! As a commercial mall property in Florida, your portfolio is unique and may bring specific challenges when working in AppFolio. We hope to work with you to find ways that AppFolio can be a better solution for your business, a manager will be reaching out to you to discuss the challenges you're facing in more detail.

 
 

Leah from LaCroix Court Apartments
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

AppFolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This product is useful and definitely better than previous software for Property Management Software. It still has its quarks on the one hand.

Pros

Pretty intuitive software. Constantly making updates due to customer request.

Cons

Difficult to switch over in an older apartment complex setting.

Advice to Others

They all basically do the same thing and I am sure that every software has its own little quarks for the landlord.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear Leah, thank you for your review. We look forward to partnering with you and LaCroix Court Apartments for years to come!

 
 

Abby from Regal Realty, Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Appfolio has made our work lives easier!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We started using Appfolio this past summer and after working out some initial kinks are very thankful for making the switch.

Their customer support people are very responsive, often having a reply and follow-up within minutes. They have an online help platform with clear, detailed instructions that walk you through each process. In addition, you can make a suggestion that will be considered and incorporated into their system, if deemed useful.

We were thrilled at the positive response we have seen from our tenants at being able to access their accounts and pay their rent online.

The Appfolio platform has definitely made our work lives easier!!

Pros

We can communicate with our tenants more easily.
Tenants like that they are able to access their accounts and pay rent online.
Appfolio has a very responsive and knowledgeable support staff.

Cons

We still have a few 'workarounds', especially regarding Tenant Security Accounts.

Advice to Others

Shop around to make sure you know what you need before you begin the transition.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear Abby, thank you for your review! We are very happy to hear that transitioning to AppFolio has been a positive experience for you and Regal Realty. We hope to continue helping you improve the way you run your business, and look forward to many years working with you!

 
 

Steve from Century 21 Steve Delia& Associates, Ltd
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Very frustating software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

As a property manager for some 40 years, we were looking for a complete management program and were led to believe this was it, Many functions are good, many things you are led to believe during the selling process are not true. Very apparent these people are software designers and have no real knowledge of the needs of property managers to have a complete online management system.No effort to add needed enhancements to achieve your needs in management. Management brokers are not accountants and most reports are not useful to broker or owners. By no means is this a complete management software for management brokers. Program feel is that it is more designed to assist management of properties owned by the subscriber and not so much for property managers.

Pros

The website for rentals is nice, online lease processing good, Very good attention until start up date and then support is available at their leisure. Easy bank reconciliation

Cons

No ability to share inspection reports with the tenant, no ability to produce management contracts and have signed online and given to owners, all management contracts have to be produced on paper or you need other software. No simplified year-end summary report to send owners in preparation for tax time, the way you have to settle deposits by transferring money around may cause an issue with your licensing laws of trust accounts. We had to use a separate 1099 reporting company since we were not prepared, trained or alerted to the process on app folio. Again not something is done for you but assumed you would know. Once you reach start up support sucks from that time forward. You can get it on AppFolios timeline, not in a real time when you need it, you just have to shut down until they call you. No account executive to discuss frustrations with, you will feel like you are hollering to the wind and no one is listening
Bank reconciliation should mirror the bank statement, it does not and makes it difficult until you recognize debits are out in wrong place.

Advice to Others

Do not buy this software unless you are trained in accounting, do not have high expectations of it being a total solution to your management needs. It will not be that, but could with some minor enhancements, that they will not make to help you.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear Steve, thank you for providing us with constructive feedback - we appreciate that you have shared your experience with us! We do not currently advertise to be a solution for management brokers, we are sorry if your expectations for this were not met. We do recommend that users have accounting knowledge to best operate the system. We have recently enhanced our 1099 feature to include tracking owner 1099 electronic consent and sending 1099s to their owner portal. In addition, we host 3 training webinars a year to help prepare our customers for the 1099 process, it appears that you have unsubscribed from our emails, which is perhaps why you were unaware of this training opportunity. We are sorry that AppFolio Property Manager has not been a complete solution for your business so far, we hope to work with you to further to reconcile this situation! A manager has reached out to you directly for more feedback on your experience.

 
 

CJ from CDR Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

New to Appfolio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The implementation has been terrible. The support for a brand new user is slow. The product itself seems great. The only problem was the implementation team.

Pros

Does and tracks darn near everything.

Cons

No auto response for marketing leads.

Advice to Others

Take your time with the implementation, and if they do not answer your questions satisfactorily get someone else to answer the question before you launch. Also be sure to start watching the training as soon as you start the implementation.

  Response: Mackenzie, AppFolio

Date: January 2017

January 2017

 

Dear CJ, thank you for your review! We are sorry to hear that your company had a poor implementation experience. Although we cannot guarantee that it will be an easy change, we do aim to walk alongside you during each step of the process. We will have a manager look into your specific situation for a better understanding. We are happy to see that you find AppFolio Property Manager to be a great product and we are confident that in time, you will only grow to be more satisfied with the software. We look forward to working with you for years to come, and hope to provide you a great customer service experience!

 
 
 
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