AppFolio Property Manager Software


 

AppFolio Property Manager is a Web-based system with accounting and management capabilities. It is a comprehensive solution that serves as the central hub for all business needs, including marketing, accounting, online rent payments, applicant screening, online applications, online lease agreements and other key processes.

Users can post vacancies to hundreds of sites on the Internet, including their own website. AppFolio also provides the ability to download an HTML, professionally formatted vacancy posting package that can be printed or manually posted to Craigslist.

From listing vacant properties, to filling out an online application during a showing, to instantly running a background check; if everything checks out, AppFolio automatically populates a customized lease agreement, accepts payments and potential residents can digitally sign on the spot.

AppFolio also offers a comprehensive payment platform that includes a variety of payment options including e-check, credit card or electronic cash payment, allowing residents a way to pay rent online 24/7 via an online tenant portal. This is completely built into the software and offered free for AppFolio customers.

AppFolio offers product training and support for an unlimited number of users included in the monthly fee. An implementation specialist is assigned to help each customer manage through the software transition. Other capabilities include vacancy and rent tracking, tenant liability insurance, professional websites, a rent comparison tool, automatic posting of bills, database-wide searching, paperless work order generation, report customization, mobile iPhone access and others.

 

AppFolio Property Manager - New listings page
 
  • AppFolio Property Manager - New listings page
    New listings page
  • AppFolio Property Manager - Online rental application
    Online rental application
  • AppFolio Property Manager - Professional websites
    Professional websites
  • AppFolio Property Manager - Reports
    Reports
  • AppFolio Property Manager - Screening Report
    Screening Report
  • AppFolio Property Manager - RentMatch
    RentMatch
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

61 Reviews of AppFolio Property Manager

Showing 1-20 of 61

 

from H Holding Group
Specialty: Mixed Portfolio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Finally the software we were looking for!

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Likes Best

Very professional team. System is exactly what we were looking for a long time to match our company needs. We are very impressed and satisfied.

Likes Least

There's nothing I don't like about AppFolio.

Recommendations

From someone who was looking for software for awhile now, this is the one that matched all our needs, and if we have additional ones, they will accommodate you with your own special requirements.

 

from RE/MAX Peninsula
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Appfolio review

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Likes Best

easy to understand and its easier to figure out what you need done. Makes sense.

Likes Least

dont like the fact that if there is a balance in the account, i.e., move out and the owner gets security deposit the system will automatically deduct management fee and admin fees.

Recommendations

take your time with the system. If you take your time it will make sense.

 

from Nature's Homes, LLC
Specialty: Mixed Portfolio
Size of portfolio: Single user Portfolio size: Single user

It will work eventually

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N/A

Likes Best

It's all in one spot. Staff is helpful in getting answers although you often have to wait 24-48 hours.

Likes Least

The learning curve it takes to use it. The help area website info is often not helpful at all.

Recommendations

Make sure you have a great deal of time and resources to make it work. Make sure you have enough properties to make it worth it.

 

from Liz Moore & Associates
Specialty: Residential / Single-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Good Software Once Implemented

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Likes Best

Very easy to use once implemented. There are also so many options for getting answers quickly whether you look up help or submit a support request. Great customer service.

Likes Least

Implementation was a nightmare but think it was a personal experience--Appfolio did everything possible to turn it around.

Recommendations

Implement on 1/1 and make sure your Implementation Specialist is not leaving the company during your implementation.

 

from River Place Lofts
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product and Very User Friendly!

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Likes Best

I really enjoy the ease of this product and especially the outstanding customer service!

Likes Least

The set up process at times seems a little too repetitive and forces a lot of back and forth between screens.

Recommendations

I would recommend this product to others particularly because of the customer service and the ease in getting things set up for use.

 

from Cabinets & Granite Direct
Specialty: Commercial
Size of portfolio: Single user Portfolio size: Single user

This product has been doing great so far! Very easy to use!

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Likes Best

They have great customer support. They guided me through using the software since the beginning.
It also has great training videos to go to.

Likes Least

I wish it was more commercial oriented rather than residential since our business is commercial property.

Recommendations

It is very easy to use and organized. I would definitely recommend it to anyone who is working on property management or leasing.

 

from Harbor Property Management, Inc.
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

DON'T USE APPFOLIO!

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Likes Best

Very good in their sales department, trying to convert new business. I unfortunately learned that many features they claimed to offer turned out to be untrue or required a complicated process to work around.

Likes Least

Appfolio doesn't have many of the core features that were advertised and promised.
They said they had a website for owners and tenants, they don't.
They said they could have my property owners paid via appfolio, they can't!
Many banks wont or can't work with appfolio to get our clients paid online using eft's and transfers. You have to jump through hoops!
Appfolio is not easy to use, with lots of work arounds required to do what should be a simple function.
Appfolio doesn't have a support staff to help you. You have to leave a message or email and someone will call you back within 24-48 hours.
Appfolio left my company out to dry on the day we went live! Trust me, I managed this process for over a month to make the transition. They never applied for the Merchant Account so I can collect rents through the appfolio link.

Recommendations

In my transition to appfolio, I quickly discovered that my current property management software was far superior. Appfolio mismanaged the transition, they never submitted my application for a merchant account, and I learned 3 days before going live, that I would not be able to recieve rent payments online. Appfolio tried to blame me for this, thankfully I had proof that I emailed the necessary paperwork they claimed I didn't. I had not choice but to cancel with them, yet they charged me to cancel anyway.

 

from Braden Property Mgt
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Room for improvement but pretty good program

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Likes Best

The software is easy to use and very easy on the eyes. The support is friendly, helpful, and responsive. They often respond same day. They are constantly trying to get feedback to better their service and improve the software. They offer a suggestion forum where you can add your own product improvement suggestions, and other users can comment on it, and vote for it. There is an improvement support team who reviews the forum and works on implementing new features. New improvements are rolled out almost daily. Bottom line, the best thing about this product is that AppFolio constantly strives to improve and care about its users.

Likes Least

A few accounting features are cumbersome and hard to use properly, like paying management fees, leasing fees, and paying owners. There is no pay online option for owner contributions yet!

Recommendations

The implementation/setup was a lot of work, so be patient, but they will not leave you hanging; they are available to help and communicate every step of the way. This program has a lot to offer and has saved me many hours in rent collecting and saved money on maintenance matters. In my career in property management, I have used many competitive programs, and this is the best as far as price and value.

 

from Good Sense Realty
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

JJ's review.

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Likes Best

I like the price and friendly customer service.

Likes Least

I dislike having to sign a contract. I wish it was month to month.

Recommendations

Make sure training is always available. Have all users available for training.

 

from POPE PROPERTIES
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Appfolio in WV

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Likes Best

Availability to log in from any location and monitor all business activities.

Likes Least

The vacancy report needs to be updated to be easier to read. Although the maintenance area is being updated, I would like to be able to assign maintenance requests to each employee or vendor. Also, I would like to be able to send the service request to the various employees with a text option to alleviate picking up the phone. It would also be nice if the completed notes could be sent back from the employee's phone and imported into the tenant file.

Recommendations

All software is a pyramid. Like a house, it is built from the ground up. It is vitally important to ensure the accuracy of your initial data. This will alleviate unnecessary changes once going live. As well, your administrator needs to constantly remember that the data is built from the ground up. One insignificant change may have a significant result.

If you are unsure about the product. Pick a property and go live with the initial property. If you are happy, continue on. If not, no harm. The best evaluation is always hands on experience.

 

from Latitude 38 Housing Services LLC
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

AppFolio has a variety of great functions

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Likes Best

The product is extremely useful. The different functions allow people in our company to focus on their relevant work. For example, leasing and accounting.

Likes Least

It was quite difficult to train a large team to learn how to use the product. Multiple training meetings still resulted in confusion, because none of the users wanted to make errors while working on the same platform (i.e. creating duplicate information and wrongly adjusting something).

Recommendations

Start from a small group of people in the company who can master the product and set the system up before everyone else gets access. It makes monitoring easier afterwards and minimized confusion with a slow process.

 

from Management Company
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Greatest software for property managment!

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Likes Best

The advantage of being able to log in to my property from anywhere is best feature. We were able to do away with four different software products used to operate the business and only have one.

Likes Least

The only downside is some features we used to have such as the ability to run a report to show all resident vehicle registration info is not a feature with Appfolio. There are a few other minor things, but the advantages far outweigh these minor things.

Recommendations

Look at the comparisons. You will find that Appfolio rates the best and the pricing is excellent.

 

from Investors Choice Property Management
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

False Promises

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Likes Best

I'm glad to be breaking our contract three months in based on multiple problems with the product design, functionality, and the sales staff's willingness to puff up AppFolio's capabilities beyond what is factually accurate.

Likes Least

The sales representative offered up AppFolio as totally customized for our business. Statements are sparse and unattractive; they said I could have my company logo on owner statements, but that was not true. The 1099 system is antiquated; e-file through Intuit is far more efficient and easy to use. The system itself is laggy, even for their own technicians hosting web classes. CA FTB withholding is not set up right; it does not calculate management fees deducted from quarterly total rents. And there are many other glitches too numerous to list. It took weeks of arguing with this manager or that manager to finally be offered an early termination. Support is slow to respond, and AppFolio's idea of unlimited support means being sent a video link to find the answer yourself or calling/emailing back for a future phone date to resolve your issue.

Recommendations

For a larger management company needing to keep an eye on their employees' data entry and provide a simplistic interface for them to access company data, AppFolio succeeds in its efforts but falls far short in many other areas. Do your homework before committing to management software, as choosing wrong can be costly.

 

from ATLANTA LEGACY HOMES, INC.
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We are moving on. The software is just not finished yet!

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Likes Best

Appfolio offers a complete package which entails accounting, marketing, property management, etc.

Likes Least

The company and the product are just not flexible. The product is very limiting, very restricting and not completely thought through.

Recommendations

Be careful. It seems easy (and yes it is, it's just you won't know that parts are missing or unfinished until you are all vested into the software).

 

from Purcell Properties, LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Too Many Clicks

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Likes Best

It looks nice, and being able to send electronic leases is great.

Likes Least

There are too many clicks to get to one thing. We switched from Point 2 Property Manager, and so far, it isn't as efficient. There's no email record (it links right to Outlook, but it doesn't track within the system), residents are organized by name and not property, and the lease paperwork wasn't as customizable as we were lead to believe (e.g., a lead paint addendum that needs to be initialed and signed can only be "signed"). Our bookkeeper and AP person have also run into problems with tracking and efficiency. For example, you can enter an invoice number, but it isn't trackable, so you could very easily pay the same invoice twice and never know.

Recommendations

We were assured by the salesperson that this software would make our days more efficient, and so far, AppFolio has fallen short. Their people are easy to talk to and get a hold of, but the program doesn't really deliver.

 

from Rooms Around Campus, LLC
Specialty: Affordable Housing
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AppFolio Property Manager works for small businesses too.

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Likes Best

The software is very comprehensive and I like that it's web-based. I can use it across all platforms. It was great to be able to show available rooms online.

Likes Least

I transitioned during a very busy time. This product demands your time. You should give yourself plenty of time to learn it.

Recommendations

As always look before you leap. There are a lot of products on the market. You want one that gives you support. AppFolio does.

 

from IPS Property Management
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best in Leasing, Screening & Maintenance Software Management Solution

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Likes Best

The screening processing is one click and the report is very user-friendly.

Likes Least

The Maintenance Service Requests communication does not stay with the unit.

Recommendations

Use Software Advice to review a few different products that they recommend based on your needs, and choose what features are most important to you!

 

from Luthien Group
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I've been very happy with the product.

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Likes Best

What I like best about this product is that it is web-based.

Likes Least

At times, I find the reports hard to customize. I'm not always able to run the reports I need.

Recommendations

Decide what type of reports are most important to you when evaluating software.

 

from All Pro Realty of Denver
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review of AppFolio

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Likes Best

It's user-friendly. I like the provided training and the technical support.

Likes Least

Some ad hoc or non-routine situations can't be handled by this software. Technical support is only available by email, and I have to wait for their response.

Recommendations

See if they give a trial period to use the software. It will be better to check if everything fit your way of the management.

 

from NCRManagement
Specialty: Apartments / Multi-family
Size of portfolio: Single user Portfolio size: Single user

The best decision I ever made!

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Likes Best

The list would be too long. I am constantly amazed. They do it all: online maintenance requests, streamlined accounting features, walkthrough checklists, online rent payments that automatically post to the account, a shared space to keep everyone updated on each tenant, letters to tenants in a saved database, etc.

Just today, I learned that AppFolio actually sends reminder emails to the tenants about rent. Ledgers are easy to understand. Rent automatically posts. We have a smaller company, but we are rapidly growing, and I can see us growing with Appfolio. They really care about updating their software and making your life easier!

Likes Least

You have to wait one to two days for a response from the tech support department. However, that has been my experience with all of these products. It would be nice if they automatically posted late fees for our renters who pay online. Sometimes, people are able to pay one day late without incurring a late fee. I would also appreciate an automatic management fee charge based on a percentage of gross rents.

Recommendations

AppFolio is a growing company. They are always releasing features that help make your life easier. I love the way they embrace technology. They really care about growing and building a solid reputation.

 
 
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