AppFolio Property Manager Software


 

AppFolio Property Manager is a web-based system with accounting and management capabilities. It is a comprehensive system that serves as the central hub for all business needs, including marketing, accounting, online rent payments, applicant screening, online applications, online lease agreements and other key processes.

Users can post vacancies to hundreds of sites on the Internet including their own website. AppFolio also provides the ability to download an HTML, professionally formatted vacancy posting package that can be printed or manually posted to Craigslist.

From quickly listing vacant properties, to filling out an online application during a showing, to instantly running a background check; if everything checks out, AppFolio automatically populates a customized lease agreement, accepts payments, and potential residents can digitally sign on the spot.

AppFolio also offers a comprehensive payment platform that includes a variety of payment options including E-check, Credit Card, or Electronic Cash Payment, allowing residents a way to pay rent online 24/7 via an online tenant portal. This is completely built into the software and offered free for AppFolio customers.

AppFolio offers product training and support for an unlimited number of users included in the monthly fee. An implementation specialist is assigned to help each customer manage through the software transition. Real-time customer feedback and comments are posted right on the AppFolio website. Other capabilities include vacancy and rent tracking, tenant liability insurance, professional websites, a rent comparison tool, automatic posting of bills, database-wide searching, paperless work order generation, report customization, mobile iPhone access, and others.

 

AppFolio Property Manager - New Listings Page
 
  • AppFolio Property Manager - New Listings Page
    New Listings Page
  • AppFolio Property Manager - Online Rental Application
    Online Rental Application
  • AppFolio Property Manager - Professional Websites
    Professional Websites
  • AppFolio Property Manager - Reports Page
    Reports Page
  • AppFolio Property Manager - Screening Report
    Screening Report
  • AppFolio Property Manager - RentMatch
    RentMatch
Supported Operating System(s):
Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS

54 Reviews of AppFolio Property Manager

 

from Braden Property Mgt
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Room for improvement but pretty good program

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Likes Best

The software is easy to use and very easy on the eyes. The support is friendly, helpful, and responsive. They often respond same day. They are constantly trying to get feedback to better their service and improve the software. They offer a suggestion forum where you can add your own product improvement suggestions, and other users can comment on it, and vote for it. There is an improvement support team who reviews the forum and works on implementing new features. New improvements are rolled out almost daily. Bottom line, the best thing about this product is that AppFolio constantly strives to improve and care about its users.

Likes Least

A few accounting features are cumbersome and hard to use properly, like paying management fees, leasing fees, and paying owners. There is no pay online option for owner contributions yet!

Recommendations

The implementation/setup was a lot of work, so be patient, but they will not leave you hanging; they are available to help and communicate every step of the way. This program has a lot to offer and has saved me many hours in rent collecting and saved money on maintenance matters. In my career in property management, I have used many competitive programs, and this is the best as far as price and value.

 

from Good Sense Realty
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

JJ's review.

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Likes Best

I like the price and friendly customer service.

Likes Least

I dislike having to sign a contract. I wish it was month to month.

Recommendations

Make sure training is always available. Have all users available for training.

 

from POPE PROPERTIES
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Appfolio in WV

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Likes Best

Availability to log in from any location and monitor all business activities.

Likes Least

The vacancy report needs to be updated to be easier to read. Although the maintenance area is being updated, I would like to be able to assign maintenance requests to each employee or vendor. Also, I would like to be able to send the service request to the various employees with a text option to alleviate picking up the phone. It would also be nice if the completed notes could be sent back from the employee's phone and imported into the tenant file.

Recommendations

All software is a pyramid. Like a house, it is built from the ground up. It is vitally important to ensure the accuracy of your initial data. This will alleviate unnecessary changes once going live. As well, your administrator needs to constantly remember that the data is built from the ground up. One insignificant change may have a significant result.

If you are unsure about the product. Pick a property and go live with the initial property. If you are happy, continue on. If not, no harm. The best evaluation is always hands on experience.

 

from Latitude 38 Housing Services LLC
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

AppFolio has a variety of great functions

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Likes Best

The product is extremely useful. The different functions allow people in our company to focus on their relevant work. For example, leasing and accounting.

Likes Least

It was quite difficult to train a large team to learn how to use the product. Multiple training meetings still resulted in confusion, because none of the users wanted to make errors while working on the same platform (i.e. creating duplicate information and wrongly adjusting something).

Recommendations

Start from a small group of people in the company who can master the product and set the system up before everyone else gets access. It makes monitoring easier afterwards and minimized confusion with a slow process.

 

from Management Company
Specialty: Apartments / Multi-family
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Greatest software for property managment!

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Likes Best

The advantage of being able to log in to my property from anywhere is best feature. We were able to do away with four different software products used to operate the business and only have one.

Likes Least

The only downside is some features we used to have such as the ability to run a report to show all resident vehicle registration info is not a feature with Appfolio. There are a few other minor things, but the advantages far outweigh these minor things.

Recommendations

Look at the comparisons. You will find that Appfolio rates the best and the pricing is excellent.

 

from Investors Choice Property Management
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

False Promises

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I'm glad to be breaking our contract three months in based on multiple problems with the product design, functionality, and the sales staff's willingness to puff up AppFolio's capabilities beyond what is factually accurate.

Likes Least

The sales representative offered up AppFolio as totally customized for our business. Statements are sparse and unattractive; they said I could have my company logo on owner statements, but that was not true. The 1099 system is antiquated; e-file through Intuit is far more efficient and easy to use. The system itself is laggy, even for their own technicians hosting web classes. CA FTB withholding is not set up right; it does not calculate management fees deducted from quarterly total rents. And there are many other glitches too numerous to list. It took weeks of arguing with this manager or that manager to finally be offered an early termination. Support is slow to respond, and AppFolio's idea of unlimited support means being sent a video link to find the answer yourself or calling/emailing back for a future phone date to resolve your issue.

Recommendations

For a larger management company needing to keep an eye on their employees' data entry and provide a simplistic interface for them to access company data, AppFolio succeeds in its efforts but falls far short in many other areas. Do your homework before committing to management software, as choosing wrong can be costly.

 

from ATLANTA LEGACY HOMES, INC.
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We are moving on. The software is just not finished yet!

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Likes Best

Appfolio offers a complete package which entails accounting, marketing, property management, etc.

Likes Least

The company and the product are just not flexible. The product is very limiting, very restricting and not completely thought through.

Recommendations

Be careful. It seems easy (and yes it is, it's just you won't know that parts are missing or unfinished until you are all vested into the software).

 

from Purcell Properties, LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Too Many Clicks

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Likes Best

It looks nice, and being able to send electronic leases is great.

Likes Least

There are too many clicks to get to one thing. We switched from Point 2 Property Manager, and so far, it isn't as efficient. There's no email record (it links right to Outlook, but it doesn't track within the system), residents are organized by name and not property, and the lease paperwork wasn't as customizable as we were lead to believe (e.g., a lead paint addendum that needs to be initialed and signed can only be "signed"). Our bookkeeper and AP person have also run into problems with tracking and efficiency. For example, you can enter an invoice number, but it isn't trackable, so you could very easily pay the same invoice twice and never know.

Recommendations

We were assured by the salesperson that this software would make our days more efficient, and so far, AppFolio has fallen short. Their people are easy to talk to and get a hold of, but the program doesn't really deliver.

 

from Rooms Around Campus, LLC
Specialty: Affordable Housing
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AppFolio Property Manager works for small businesses too.

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Likes Best

The software is very comprehensive and I like that it's web-based. I can use it across all platforms. It was great to be able to show available rooms online.

Likes Least

I transitioned during a very busy time. This product demands your time. You should give yourself plenty of time to learn it.

Recommendations

As always look before you leap. There are a lot of products on the market. You want one that gives you support. AppFolio does.

 

from IPS Property Management
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best in Leasing, Screening & Maintenance Software Management Solution

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Likes Best

The screening processing is one click and the report is very user-friendly.

Likes Least

The Maintenance Service Requests communication does not stay with the unit.

Recommendations

Use Software Advice to review a few different products that they recommend based on your needs, and choose what features are most important to you!

 

from Luthien Group
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I've been very happy with the product.

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Likes Best

What I like best about this product is that it is web-based.

Likes Least

At times, I find the reports hard to customize. I'm not always able to run the reports I need.

Recommendations

Decide what type of reports are most important to you when evaluating software.

 

from All Pro Realty of Denver
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review of AppFolio

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Likes Best

It's user-friendly. I like the provided training and the technical support.

Likes Least

Some ad hoc or non-routine situations can't be handled by this software. Technical support is only available by email, and I have to wait for their response.

Recommendations

See if they give a trial period to use the software. It will be better to check if everything fit your way of the management.

 

from NCRManagement
Specialty: Apartments / Multi-family
Size of portfolio: Single user Portfolio size: Single user

The best decision I ever made!

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Likes Best

The list would be too long. I am constantly amazed. They do it all: online maintenance requests, streamlined accounting features, walkthrough checklists, online rent payments that automatically post to the account, a shared space to keep everyone updated on each tenant, letters to tenants in a saved database, etc.

Just today, I learned that AppFolio actually sends reminder emails to the tenants about rent. Ledgers are easy to understand. Rent automatically posts. We have a smaller company, but we are rapidly growing, and I can see us growing with Appfolio. They really care about updating their software and making your life easier!

Likes Least

You have to wait one to two days for a response from the tech support department. However, that has been my experience with all of these products. It would be nice if they automatically posted late fees for our renters who pay online. Sometimes, people are able to pay one day late without incurring a late fee. I would also appreciate an automatic management fee charge based on a percentage of gross rents.

Recommendations

AppFolio is a growing company. They are always releasing features that help make your life easier. I love the way they embrace technology. They really care about growing and building a solid reputation.

 

from AE, LLC
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AppFolio Conversion

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Likes Best

Our company recently converted from outdated software to AppFolio. After months of research, we chose them based on the simple fact that with AppFolio, we wouldn't have to incorporate other software programs to accomplish every aspect of property management we would need. Our system went live 24 hours ago. So we are still new at this, but their online help guide, online videos, and personal assistance guide us through.

Likes Least

So far, there's been nothing negative that we personally have experienced with AppFolio. I would, however, suggest that during the startup phase that you remain calm and be patient; it's time consuming and the details matter most.

Recommendations

Based on our experience, we relocated offices and started new software at the same time. It was a bad move on our behalf, because this slowed down our startup date. Also, we were initially short staffed and discovered weeks into the process that hiring a temp or two with data entry experience helped tremendously. I've been advised that the changeover is easier if you are currently using property management software. We were using QuickBooks Professional.

 

from IPS Property Management
Specialty: Residential / Single-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AppFolio support after sale is the best ever! They invest in your success!

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Likes Best

There is unlimited free support to ensure I am successful with their product! And any new developments are added to our package at no extra charge.

Likes Least

Some general accounting tasks require an extra task, but once you get to know it, it's fairly simple!

Recommendations

Keep it simple! There are a lot of products out there with lots of bells and whistles that you may not use or need to pay extra for.

 

from Burke Realty, llc
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Awesome communication!

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Likes Best

We had the same software for almost 10 years and were concerned about having to make a switch (our software company sold out and was not offering support). AppFolio has been great! The software is amazing and does so much more than what we had before. My favorite thing about the product is that it is so versatile. We are using online payments, one click posting of vacancies on multiple websites and of course, the everyday management of our rentals. The AppFolio staff is very helpful and has been there whenever we have had questions. There are multiple ways to contact them and they are most responsive.

Likes Least

Setup was challenging at times, but, the AppFolio staff was always available to help, and the software was well worth it.

Recommendations

Make sure that you not only consider what you want your software to do now, but, what you may want it to do in the future. The AppFolio software engineers are constantly adding new features!

 

from REIS Property Management
Specialty: Residential / Single-family
Size of portfolio: Single user Portfolio size: Single user

Ease of use with tremendous support

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I like the user friendly-interface. The flow of the program makes sense and the search feature makes navigation a breeze.

Likes Least

There are a few accounting/reporting features that are restrictive for our needs, although I am confident these can be overcome as my familiarity increases and updates occur.

Recommendations

Take your time and do your research. When it came decision time for me, being new to the business, the support from the software team I picked was just as important (if not more important) than the abilities of the system itself.

 

from Schellenberg Development
Specialty: Mixed Portfolio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Appfolio has helped us launch a successful property management firm.

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Likes Best

I like the intuitive nature of the software! It seems so logical in the approach to handling our day-to-day property management issues.

Likes Least

At times, the support staff is hard to get a quick response back from. However, if I can wait, I am usually always pleased with the answers and the customer service given!

Recommendations

Take time to ask companies who use it what they like and dislike and how they use it. It will help in deciding if Appfolio is the best fit for their company.

 

from 301 Property Management, LLC
Specialty: Mixed Portfolio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Easy to learn and use

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Likes Best

The thing I like most is that they are constantly updating the software to better suit your needs. I like that I can submit suggestions based on my experience and what I think would make it easier. I also like that everything is easy to navigate; I figured out most things in the software on my own without training.

Likes Least

AppFolio could use a little more ease of use on the accounting side. Now, to be fair, I have been working with Quickbooks for 10+ years. I'm not saying they need to be up to that standard, but a few minor changes would make certain aspects a lot easier. Also, it's not a big deal, but it would be nice to be able to modify the start page to show things I need to see upon opening.

Recommendations

In looking for property management software, I originally went for a competitor because of price, and three short months later, I realized I made a big mistake. The other company claimed it could do all the same stuff as AppFolio, but in reality, they fell short. It was very upsetting and time consuming to go through all that setup and training for a substandard software. The awesome thing was that once I decided I needed to make a switch quickly, the people at AppFolio were very helpful and helped me pull almost all my data from the other software, so setup with them was a snap! The bottom line is that if you're a smaller company, don't let the price scare you; I promise it's worth it.

 

from Budget Services / Martin Realtors
Specialty: Apartments / Multi-family
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Lack of customer service, especially on implementation

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We have open access to managers, owners, and tenants. I like the ability to send work orders to vendors and the ease of navigating.

Likes Least

Customer service is lacking. There were many promises and phone conversations during the sales process. Once deposit we made the deposit, we started seeing a slow response, if any, within the same day. They claimed to be QuickBooks compatible, but we can't batch multiple units to individual owners for monthly statements. We must make an individual statement per property, yet we manager over 400 properties for over 50 owners. That means generating 400 monthly statements. If this is not true, then nobody at AppFolio has been able to explain the process, fix the process, or spend any time with our staff. We paid a large implementation fee and have been forced to do most of the implementation process ourselves. Even the master spreadsheet of property and tenant information we made was uploaded by AppFolio with skewed information, so we had to go back in and re-do much of the work.

Recommendations

Ask questions for what you need in the software, and get those answers in writing.

 
 
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