Propertyware Software


 

Propertyware is an on-demand software solution that is suitable for the management needs of hotel and hospitality property managers. The system can accommodate a variety of different types of rental housing including apartments, timeshares, vacation rentals and those that can be reserved for an extended stay. 

Propertyware's capabilities include frontdesk and property management, accounting, maintenance management and a portals for owners and renters. It utilizes cloud-based deployment and their accounting module integrates with QuickBooks allowing flexibility for management. 

Propertyware includes data-driven dashboards, management summaries and multiple forms of accepted payment. It is compatible with Windows, Mac, and Linux, and because it is all based online, there is no download or installation is necessary. Propertyware software reduces unnecessary communication and frees up additional time for important priorities.

 

Propertyware - Portfolio overview
 
  • Propertyware - Portfolio overview
    Portfolio overview
  • Propertyware - Learning catalog
    Learning catalog
  • Propertyware - Monthly income
    Monthly income
  • Propertyware - Reconciliations
    Reconciliations
  • Propertyware - Prospects
    Prospects
  • Propertyware - Management fee calculation
    Management fee calculation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

84 Reviews of Propertyware

 

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Software Advice Reviews (63)
More Reviews (21)

Showing 1-20 of 63

James from PMI Palo Park
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Behind other software brands

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If this was not required by my franchise, I would go with a different product. At this point I am so fed up with PropertyWare I am considering using a different product despite the requirements.

Pros

Has lots of features. Nothing else. They are requiring me to put in 100 characters, but I don't have 100 characters worth of good to say about it.

Cons

Jumps to different screens
Reports are difficult to understand and there is no explanation
Difficult to make changes, locks entries for needless reasons
Most customer service personal have very bad accents. I don't have a problem with people from other countries, but it gets really frustrating when they can't understand you and you can't understand them.
Horrible, NNN tracking.

 
 

Esther from Pierce Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No Customer Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Propertyware does NOT care about individual support for customers. A least not small business customers.

Pros

The software can be self taught and easy easy to follow. The user friendliness is all that this product has offerd.

Cons

No customer support. Two months ago I completed paperwork to upgrade to a "new platform." Nothing had been done. It took a year and a half before over credit card processing changed over. Propertyware also failed to deposit the rents into my bank account. I have asked for help and sent the list of issues and questions and no one responds.

 
 

Shannon from Real Estate Organization
Specialty: Residential / Single-family
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Simplifies daily tasks and helps to be organized!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Being able to access information regarding properties, landlords and tenants make my job better.

Pros

The best part of using Propertyware is that it is cloud-based and can be used anywhere, even when working from home. Property management is a 24/7 job and this software truly helps manage accounting, reports, documents and other pertinent info.

 
 

Amy from Paragon Rentals
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Owner of several apartments and single family houses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Propertyware has an amazing customer service department. You call them and someone will ALWAYS be there to support you. The real problem is that PW is so hard to use that you find yourself needing to call in all the time. Propertware also has the ability to run some pretty amazing reports.

Cons

Propertyware is VERY expensive compared to other products. The system is not user friendly and they charge for everything. I switched over to Appfolio and the price was much cheaper. The tenants can all pay online using the Pay Near Me product instead of me paying to scan the checks in through the deposit machine. The overall system is so much easier to use.

 
 

Arne from Kupiane Management Services
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Propertyware is a very comprehensive yet easy to use software that is interactive to both tenants and owners as well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

applies to any size of portfolios. the tenant and owners' portals are awesome as it increases our aim to be a customer-focused company.

Cons

My only issue is the expensive recurring monthly payments. It would be easy to just have a one off payment.

 
 

Scott from McCrea Property Group, LLC
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Easy to use but need to improve commercial focus

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to navigate and simple to use. The different areas are easy to identify and give us the ability to use the security features to limit employees access to only the areas of need. We also really like the tenant portal.

Cons

We are a commercial real estate company and there are many features that could/should be added to make Propertyware more usable to our industry. It is very obvious the original focus of the software as been in the residential area. The reporting also needs more flexibility.

 
 

Aaron from Innovative Property Solutions
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

4 years of HELL

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Go with anything but propertyware. An excel spread sheet would be less frustrating.

Pros

Has lots of features and reports. Thats about it. It has a huge learning curve and then they like to keep adding "features" that make it more difficult and less control.

Cons

Real Page tries to add services at every corner and they produce products that are a year from being ready for market and push them on their clients. The first was Maintenance Plus --- DISASTER. The latest is the payment processing - This is where they make money from the tenants by processing your payments for you..DISASTER x3. It cost me days of my life I will never get back. I am changing companies after 4 years of HELL.

 
 

Lori from Affordable Lawn Service
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has helped me mainstream my storage facility very quickly! Very easy to use and I am free to do my other hobbies instead!

 
 

Kathy from DAR Development
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Simplified my daily workload

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product to keep organized and on top of things! Easy to use and very helpful for my daily duties!

Pros

I like how user friendly it is and cuts down on my work load.

Cons

Nothing

 
 

Mark from Golden Homes Inc
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Managment Property

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Its a great product. Would consider buying it if it was in my budget. Would highly recommend it people who have the money. Good Luck. Look forward to using yall again. Thanks!!

Pros

Like the simplicity of it

Cons

? Not sure I have any

Advice to Others

Do not hesitate. Do it.

 
 

Jen from cemco inc
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

OVerall Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far the product has been great. A few hiccups happen here and there

 
 

Sara from Mc Properties
Specialty: University/Student
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product made last management life easier. Easy to keep track of things.

Pros

Helps you organize

Cons

Costs lots of money

Advice to Others

Give it a try and see if it is for you.

 
 

Nino from Matrix Property Services
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Propertyware has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Real Page is the parent company, and if it can handle the DOD, then it is good enough for me.

Pros

The marketing engine

Cons

The accounting parts, but I don't fully understand accounting.

 
 

Karen from Metroplex Homes
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Do not buy this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Every one of my properties went to be available last night and fed to Zillow, Trulia, Hotpads etc. They are not available. When this happened last week and for weeks before when and a handful went as available I called and put in support tickets and was told it was a bug and they had until the 24th to fix it. Instead, it was made worse on the 24th.

This morning starting from the time I got up at 6 getting numerous calls, email from Zillow, Trulia, Hotpads etc. with inquiries on properties that are not actually available.

Get it together people. I pay way too much to spend the next 3 days with constant calls and emails about properties that are not available until they get removed from the 3rd party sites. You should be paying me for this not the other way around. The rest of the week is shot and hopefully not the weekend too.

I am constantly questioning my decision to change to Propertyware. It has been a nightmare. Never had this with Buildium. I thought you had more features but they don’t work so it doesn’t help. Was also lied to about how you did the banking which is why I chose you and not Appfolio. After I paid my setup fees etc. then I was told “I don’t know why she told you that (Propertyware sales) we can’t do that. That should have been my big red flag not to move forward with you but I had already put time and money into making the change at that point. Now I keep pouring money in and it just gets worse.

My phone has not stopped ringing for calls. I even have a couple of owners in a panic because they didn’t know both their properties are available. They are not but it appears that way. I have to wonder how many of them think I am incompetent and not my software. They probably think the software couldn’t be this bad, she is using it as an excuse. Nope, it’s that bad.

Cons

Terrible

Advice to Others

Do not spend your money on this.

 
 

Charles from Creative Realty Services LLC
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Growing Management Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have a new property management company and we started to grow and I out grew the other software I had it was good but now that I'm getting close to 100 properties I needed a company that I can do everything with and after doing my homework I found PropertyWare it has everything I need and will not be able to outgrow it ever. The price is right for all the services that it gives you.

 
 

Ali from FPR Force, LLC
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good value for price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There were times I have been very frustrated with using Propertyware. However, it is good for the price you pay.

 
 

Danisha from D's Computer Repair & Web Design
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

It a good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am actually a web designer and I recommend this program for one of my clients. It very user-friendly and I am able to keep up with the data for the customer.

Pros

It is user-friendly.

Cons

The packages were not very friendly for as billing i had a lot of questions of how to help my customer.

 
 

Tommy from Howell Management Services
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Just not what my instance requires

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Upon reviewing your software, it does have a lot of good features. As a former software developer I can appreciate the thought that went into supplying a product for the masses to use in actual "Property Management" however my needs are more along the lines of needing a place to schedule maintenance, keep track of upcoming inspections (fire, sprinkler, etc.) and supplier/contractor maintenance as well as somewhere to keep a list of item numbers for various upkeep items, alarms, bulbs, etc. I guess I would say Property Maintenance would be a better suited package for me.

 
 

Shefqet from Meko Property LLC
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Quicken rental properties

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was good. Could be better! This was good but could be better!
Better never ends!
When try to record expenses not all tools that should be!
If pay with cc no such way!

Pros

Ok

Cons

Ok

Advice to Others

Ok

 
 

Josh from R. Fralin & Associates Realty
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Confusing but Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It takes forever to master and their customer service takes days or weeks to get back with you but the software is reliable and their mobile apps are very useful.

 
 
 
Write a Review
Showing 1-20 of 21

Julie

April 2017

April 2017

Nightmare of a company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.

Cons

Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months.

My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition.

The basics of this software for daily things like keeping track of units, leases, work orders is good.

But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time.

I have had 8 account managers in just over 2 years. None seem to care about us as a customer.

We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product.

I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software.

I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.

Source: GetApp
 

Tresa from SWFL

April 2017

April 2017

Bad Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service is on the Philippines. She repeated everything I said 3 times and still didn't understand my problem. She could not even explain to me how to navigate the system to tell me where I needed to be to follow instructions. After I said 1 sentence she would take a 30 second pause. I kept asking are you there?
I could tell she was translating what I was saying, either in her head or with a translator program. To difficult to try to explain my issues without wanting to rip my hair out!!

Source: Capterra
 

Sandy from PMP

February 2017

February 2017

My property manager uses this software. SUCKS SO BAD!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My property manager uses this software and is a nightmare to understand anything going on with my statements. NOT EASY to use or read. My friend with the same PM has to have a VA go through his statements every month to understand what is going on. Taking me hours to figure out my taxes cause nothing is organized in logical order on the statements. Expenses and income posted in several places. I absolutely HATE this software ...is enough to make me want to leave my PM cause they use it.

Pros

The website is OK

Cons

Incredibly difficult to understand the statements & all expenses and income is posted in multiple places. I have 15 properties and is taking me 2 days to make heads or tales of my yearly statement cause nothing is organized in a logical common sense order & houses mixed together. For example under income I have PM late fees which my PM keeps but they have it under income so it's on my 1099 and now I have to report it and then write it off....stupid!!! I have to spend at least half an hour every month to try to figure out what the hell is going on in my account. HATE THIS!!!!

Advice to Others

Make it easy to understand. Easy.....Income and Expenses under each house. Don't mix it together with BS like equity and liabilities...just income and expense and don't have these in multiple places on each report!! Also some of us have to file taxes and would be nice if you could organize your software so readers could figure out income and expenses for each house instead of having to sift through 30 pages of paperwork with it all mixed together!!! Your software is not user friendly for customers!!!!

Source: Capterra
 

Christine from HomeSmart Premier Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Thank you Propertyware!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shout out to the Propertyware team for great customer service this week! We needed a past inspection pulled out of the archives and the team jumped on it and got it to us within 24 hours! Saved us a lot of headaches! Thanks!

Pros

All of it's functionality.

Cons

The email tool could use some work. Simple features like email addresses auto-populating would be very helpful. This seems like some 'low-hanging fruit' that could be done but hasn't been. Even better would be a full email server/platform within the system (but no one on the market offers this). Online application process could be a little more robust.

Advice to Others

Lots of work to get started and on-boarded to system. Once up though it is a robust system.

Source: Capterra
 

Arthur from vandeley industries

December 2016

December 2016

ok but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wouldn't call this program an industry leader, but I would say it is better than rent manager in most respects.

Source: Capterra
 

Jim from Teton Management Corp

December 2016

December 2016

Decent but not the best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While it is much better than RealPage's OneSite product, it still isn't as easy to use as products such as AppFolio.

Source: Capterra
 

Adrianne from Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Real Page Review

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

I use real page on a daily basis. What I really appreciate about this product is that it connects to 2 other software username and password information so you don't have to consistently keep typing in those passwords

Pros

Connects my username and passwords to other products so I don't have to continually sign in

Cons

None

Source: Capterra
 

Liz from Valley Village

November 2016

November 2016

Recommend onesite for every property manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Super easy to use, some tasks require more in depth assistance. I like that you can track changes by user. Has multiple uses, leasing, maintenance, management. Wish the training was more hands on and the wait-list offered customization. Would totally recommend software.

Source: Capterra
 

linda from valley village retirement

November 2016

November 2016

On site reveiw

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Used On site, pretty easy to use. it is pretty functional.
Never spoke to customer support. Not sure the value of the money.

Source: Capterra
 

Tai from Valley Village Retirement Community

November 2016

November 2016

Everyday User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nice service but it can definitely have more features to change things in a batch instead of one by one.

Source: Capterra
 

Kriselle from Valley Village

November 2016

November 2016

Review - Kriselle

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like using Onesite since it's very easy to use and straightforward. If there's anything I need the customer service is helpful, however sometimes it freezes up like if i want to print something, i have to exit onesite and log in again to print. But otherwise, its pretty good!

Source: Capterra
 

Irving from Valley Village Retirement Community

November 2016

November 2016

Bang for your buck

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use OneSite on a daily basis at work. For the most part I am able to use it with no problems and when I do encounter them, their customer service department is always ready to help. It is confusing when you call customer service to get to the right department but once you are there they are usually able to help.

Source: Capterra
 

Angela from Valley Village
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

property mgmt software- just "okay"

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many glitches with this software and sometimes they will "update" things and makes it harder for the user to perform their job. Doesn't make any sense to me.

Source: Capterra
 

Shelly from RE/MAX Infinity
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Set Up Is A Nightmare-No Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are setting up one of our property managers. It has been a cluster of epic proportions. We can't get a straight answer to any of our questions on timelines for operations, escalations are a joke, and we feel like we are not very important to them. It seems like the departments don't communicate well with each other and I am beyond frustrated.

Pros

It offers a lot of options IF you can get it up and running

Cons

The initial set up process. If this was easier it would make this experience so much better

Source: Capterra
 

rebecca from provident property management
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Awful, awful, awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I negatively recommend this product- meaning I tell people to use anything EXCEPT them. I hate them. We've used them for 5 years. The software is a joke. At this point, we are so entrenched, I am afraid to switch to a new system, which may be just as bad if not worse. I've been asking for 6 months to get credit card processing turned on. Guess what, still not on. The "sales rep" is supposed to be your point of contact, but they tell you to call support. support tells you to call subscriptions. Subscriptions has a voicemail box no one ever checks or returns calls from. I could indeed write a book, like another review said. The answer to every single support case I have ever submitted is "user error" or "we don't know" or "it's never actually worked the way you say it used to work, it has always worked this way" even though I know it used to do something different or I wouldn't have said anything in the first place! I just changed my prepayment account from pay out to escrow. It backdated! So now I have 5 years worth of owners who have wrong balances. And there is " nothing they can do".

Pros

nothing. Not a single thing.

Cons

tenant ledger- can't read, can't see what is paid and what isn't.
Owner statements- literally NO ONE can figure them out. we had to create a "how to understand your owner statements" pdf to send to owners with their first statements. I've looked through all the options. The one we use is the most simple.
Color scheme- the general color scheme of the entire website is awful. Can't read bills through the "unpaid" watermark that is darker than the actual bill writing.

Advice to Others

DO NOT DO IT !!!! EVER!!!!

Source: Capterra
 

Kenneth from Marathon Mgmt (used through)

September 2015

September 2015

Forced to use it because my Property Mgmt Company does

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Its pretty basic software.
The reports and front-ends for rental property owners are basic as well.
No ability to export.

They need to rewrite the whole front end and provide true web reporting (SQL Reporting Services or other tools) for the database. As an owner, you get piece meal access to every bit of information.

They don't appear wiling to take any advice as well as there are no links to send them suggestions or even report bugs.

Source: Capterra
 

gabriel from N.A.H. Investments, LLC

September 2010

September 2010

Propertyware Nightmare

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Looking for a new software to replace Propertyware and I then I never want to hear about this company again. They say that they are #1 in the market.....I say they are the bottom of the barrel. If anyone can recommend a good software to replace these clowns please let me know. Target is to replace them by Jan 1st.

Pros

Software is basic and easy to setup and operate. My clients love the portals and ability to wire.

Cons

So many issues that I could write a book so i will limit it to the one section of the software that should be solid and is NOT. Accounting section is extremely poor. It is clear that the software was written by persons with NO clue of accounting and it's importance. You waste ALL of your time trying to audit reports or figure out the reports and I have an accounting background so I can only imagine the frustration from those that are not strong in accounting. Further, forget customer service! This company has the worst customer service I have ever come across. At times it takes days (the longest wait was 1 1/2 weeks) for them to respond and the response is always by e-mail and useless feedback. Plus they still don't understand that we cannot stop our business for days or weeks to get an answer so by the time you do get the answer you have already exhausted a day or two trying to solve it yourself. Their claim of 24 hour turnaround on issues is B.S.

Source: Capterra
 

Elizabeth from Kuzneski and Lockard Inc.

September 2010

September 2010

Propertyware Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would not recommend this program

Pros

Marketing and Ease of Use Are Great!

Cons

Accounting
Customer Serivce

Source: Capterra
 

Alex from Indical Management, LLC

March 2010

March 2010

Great product with NO customer support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Lukewarm. If they only had customer support, I would say absolutely yes. But be warned they don't value their clients, it least not the ones with 200 units, maybe if you have a couple of thousand?? But, that would be a risk.

Pros

It really does it all, and does a very good job. It is a well done software, that runs completely online. It integrates everything, and produces great looking reports

Cons

Customer Support.
The above problem is not the worst part. That would be the ePayments!!! For the love of God do not subscribe, as we did, for three nightmarish months. We scrambled trying to fix all of the errors it created, Our work increased ten fold, and we found out that tech support was even worse when it came to ePayments. We've long since canceled the ePayments, but still find problems to fix. It's a nightmare and Propertyware has charged us and admitted the ePayments aren't working. Their customer support is crap, but what they did with the ePayments, makes me regret the day I started using Propertyware. I probably will find someone else to use in the near future. We currently have 200 units with them, so I'm not looking forward to the hassle of transferring. If they only had customer support I would be fine with all the problems.

Source: Capterra
 

Michael from Doublehaul Partners

September 2009

September 2009

Residential Property Management

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Best software application of several I tried to manage a portfolio of 735 residential units.

Pros

Property portal and marketing for my proepties was extremely easy and a high value added. All the other modulas I used were a cinch to use and very intuitively built.

Cons

Accounting softwrae is good, but needs some more features to make it easier for me to use for partnreship accounting and for creating trial balances

Source: Capterra
 
 
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