Propertyware Software


Propertyware Software

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8 reviews (3.3/5)

Propertyware is an on-demand software solution that serves the tracking and management needs of residential property managers with between 20 and 5,000 units. The system can accommodate a variety of different types of property managers, including those with residential properties, condos, homeowners associations (HOAs), and multi-family units. Propertyware is scalable, allowing it to grow along with the business that employs it.

Key functionality of Propertyware includes accounting, portals for owners and tenants, websites with customization options, marketing processes, tenant screening, and other crucial property management tasks. The system is deployed online, and units can be purchased on an as-needed basis. The system’s accounting components can integrate with QuickBooks to allow flexibility and completeness in its accounting functionality.

Additional helpful tools in the system include visual data-driven dashboards, summaries of portfolios and lease statuses, management summaries, and electronic owner statements. The Propertyware system is compatible with Windows, Mac, and Linux, and its online nature means that no download or installation is necessary.

Propertyware software reduces unnecessary communication and frees up additional time for important priorities. For instance, property owners can log into a specialized portal to check property status, which introduces time-saving transparency to the process. Renters can schedule payments online within the system and check on repair schedules, without having to spend time calling people.

Propertyware is based in San Francisco, California, and has served over 2,000 different businesses and organizations in 7 countries. The web-based, multi-tenant nature of the solution allows deployment and implementation to take place more quickly, saving time and money.

  • Desktop

  • Marketing

  • Quick Collect

  • Sample Report

  • Mobile Owner Portal

  • Craigslist Flyer

Supported Operating System(s):
Windows, Web browser (OS agnostic), Mac OS




8 Reviews of Propertyware

from Apex Realty Group
Type of property: Residential / Single-family
Size of portfolio: Single user

An amazing process for setting up the property software program.

Ease-of-use

Easy to setup, and setting up all the data gathering was pretty easy.


Functionality

Every function makes perfect sense. We have 40 homes and a few portfolios that we manage.


Product Quality

Awesome! It has finally helped me go away from using basic spreadsheets.


Customer Support

Always there to help through the use of e-mail or by phone.


Likes Best

Has many tools to help understand how to setup the product. Great employees that assist in setting up the process.


Likes Least

It took a month to set up, and we had to speak to a lot of different people throughout the process.


Recommendations

It's easy to use the software. Understand how easy it is to setup and use.

from The Capitol Group
Type of property: Residential / Single-family
Size of portfolio: Single user

Great for Third Party Manager

Ease-of-use

There's a learning curve for sure and the training could definitely be better


Functionality

It does everything I need. I haven't found anything yet that I needed that it couldn't do.


Product Quality

It seems to be a good quality product. I've never had issues with it.


Customer Support

It's OK. I had a lot of trouble with application fees showing up on the owner's statement, and the support tech I was trying to get help from couldn't understand that it shouldn't be there.


Likes Best

As a third-party manager, I can pay every owner in just two clicks and then publish every owner statement with one more. All our tenants pay online, so the software is nearly automated.


Likes Least

The training and support could be significantly improved.


Recommendations

The thing that separated Propertyware from Appfolio, for me, was that I can pay all owners by ACH without having to even log into my bank account.

from Oakwood Property Management
Type of property: Residential / Single-family
Size of portfolio: 2 to 5 users

Bad customer service. This is not what we signed up for!

Ease-of-use

Terrible navigation menus. You really need to know where to find things because everything is layers and layers deep.


Functionality

Its non-functional without support to guide you through their maze of a system.


Product Quality

Poorly organized and did not address the basic needs that a system like this should address.


Customer Support

It was always a new excuse and a new apology with every issue.


Likes Best

Sales staff sold us on a lot of great features we were looking for, which in the end didn't exist in the system.


Likes Least

Every day was a new excuse and a bag full of apologies, but no one ever resolved any of the issues. They just re-routed us to someone else in the organization. They made us do all of our data transfer info on our own which took our company 2 months. Then once we launched, we did not have any support to get us through the issues we ran into. They set us up to fail. They promised the world and delivered poor structure and the worst customer service I have ever dealt with.


Recommendations

Though they may look good from a far, you are better off going elsewhere. They continued to charge us for their software after we canceled service with them for four months after the cancellation, and every time, we had to call and in and have them credit us back the charge until finally we just cancelled the card that they were drawing the funds from each month. When we finally did cancel and disputed the last remaining charge they tried to fight the dispute through our bank saying the charges were valid which in turn forced us to spend yet another few hours gathering emails and faxing documents to the dispute company showing them their own cancellation confirmation email.

from Hoffman Realty LLC

Ease-of-use


Functionality


Product Quality


Customer Support

Hoffman Realty has used Propertyware for about six years, and we are very happy with the current product. It does everything we want it to do, and we recommend it to others without hesitation. We particularly like the "conversation" feature that allows us to have online chats with our landlords, tenants, and team members.

Some of the issues we faced in the early days with this product (stability, lack of customer support, slow access) have been solved since the Real Page folks took over. Today it is a solid property management platform. Propertyware has been quietly improving their product and it stacks up well against all the other providers.

from Maidu Property Management

Ease-of-use


Functionality


Product Quality


Customer Support

We are a small company looking to grow. After looking and researching most all of the systems available, we chose Propertyware. The primary reason was they stated they integrated with QB which we had used for 2 years. Training was lacking. Our account implementer left 2 weeks after we started. Total of 3 hours, non consecutive, and we input all of our data ourselves. It was the middle of the year and we wanted an easy transition for issuing1099's. Poor choice. We have been waiting for months for someone to help us with that. We were told that most of the support team that knew QB weren't there any longer, and they were training new people. Customer service is lacking. You request help, and once you have performed the steps they give you to resolve or correct issue, it turns out to be wrong. So, you call again and someone else gives you different instructions. We're looking into a new system.

from Century 21 Exclusively Property Management Division

Ease-of-use


Functionality


Product Quality


Customer Support

I have been using Properyware for two months now. I previously used Appfolio for approximately one year, and I find Propertyware to be much more user friendly. I know more about the software in two months than I knew about Appfolio in a year. Their customer service department is outstanding. You have the option of emailing or calling to speak with someone immediately, and always receive a follow-up email after your question or problem has been addressed. The only thing Propertyware doesn't do that would be nice is paying bills on-line. However, I do believe they are working on that, and the other software I have used in the past didn't have that option either. I highly recommend this software to people who don't want to spend several hours learning a complicated system. Naturally, there is some set up time and a learning curve, but it is minimal compared to other systems. They seem to be slightly more expensive than some other companies, but in my experience, it is well worth the cost with all the benefits the software offers.

from Piedmont Group Properties

Ease-of-use


Functionality


Product Quality


Customer Support

Propertyware seems to have been created by people who do not have a clear concept of what property management is. Everything is geared to the tenant. It is not possible to create owner forms. Therefore, if you own all the properties you manage, it may be an option, but if you are a third party management company forget using this system, it will not work.

All technical questions require a minimum of 24 hours for a response and the wait time for help over the telephone is 30- 60 minutes. When you are able to speak to someone directly, they cannot assist you. They place you back on hold and go talk to their supervisor, who explains to them that the system can't do the simplest of operations.

from Integrity Property Mgt

Ease-of-use


Functionality


Product Quality


Customer Support

Our firm has been using Propertyware for nearly four years, and I have to say they have a tremendous product. However, we have been very irritated with the performance within the last six months or more. The servers are extremely slow, to the point of taking 5 to 6 minutes to do one transaction! The servers are getting slower, but even more so at the first of the month when we are all trying to prepare our owner's statements. So, if you have all the time in the world to complete your bookkeeping tasks, Propertyware is the software for you.

 

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