Propertyware Software


 

Propertyware is an on-demand software solution that serves the tracking and management needs of residential property managers with between 20 and 5,000 units. The system can accommodate a variety of different types of property managers, including those with residential properties, condos, homeowners associations (HOAs) and multi-family units. Propertyware is scalable, allowing it to grow along with the business that employs it.

Key functionality of Propertyware includes accounting, portals for owners and tenants, websites with customization options, marketing processes, tenant screening and other crucial property management tasks. The system is deployed online, and units can be purchased on an as-needed basis. The system’s accounting components can integrate with QuickBooks to allow flexibility and completeness in its accounting functionality.

Additional tools in the system include visual data-driven dashboards, summaries of portfolios and lease statuses, management summaries and electronic owner statements. The Propertyware system is compatible with Windows, Mac and Linux, and its online nature means that no download or installation is necessary.

Property owners can log into a specialized portal to check property status. Renters can schedule payments online within the system and check on repair schedules, without having to spend time calling people.

Propertyware is based in San Francisco, California, and has served over 2,000 different businesses and organizations in seven countries.

 

Propertyware - Desktop
 
  • Propertyware - Desktop
    Desktop
  • Propertyware - Marketing
    Marketing
  • Propertyware - Quick collect
    Quick collect
  • Propertyware - Sample report
    Sample report
  • Propertyware - Mobile owner portal
    Mobile owner portal
  • Propertyware - Craigslist flyer
    Craigslist flyer
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

54 Reviews of Propertyware

 
Software Advice Reviews (39)
More Reviews (15)

Showing 1-20 of 39

from Heart of Texas Properties, Inc.
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Propertyware Property Management Software

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Used this product for 2 years. Worst experience ever. Propertyware appears to be a combination of 3-4 different companies, each handling different functions. No one can give you clear answers because they do not understand how the other parts function and relate to each other. Support calls took weeks to get a response with never a clear answer. They claim to sync with Quickbooks, completely untrue. When we reapeatedly questioned them on this issue they could never explain it to us and how it worked. We asked for a partial refund because of the mis representation of their product, they refused. Very bad company and product, don't waste any time on trying to use this.

Pros

NOTHING!

Cons

Very poor customer service, blatant misrepresentation about the features and how the software performs.

Advice to Others

Do not use it!

 
 

from Leto Realty Services
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy reliable 100% best Customer Service

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I've been using propertyware for 2 years now and would recommend it.Their top notch customer service support staff will walk you through every step of the way

Pros

It's support and training

Cons

I wish you they would offer a module for credit reports

 
 

from Tower Realty
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

Is Propertyware a fit for everyone?

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This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

Pros

The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Cons

Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Advice to Others

Like any other decision for your company, I think its important to factor in all of the pros and cons, and see if its really a good fit your company's needs. Will you be utilizing everything it has to offer? Is it user friendly to you and your clients?

 
 

from plaza suites hotel Silicon Valley
Specialty: Hotel / Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

Great product!

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Our originization have been using this since it had become available. Lots of functionalities and not very hard to adapt to. Easily reachable to new hires makes it easy to keep business upkeep.

Pros

Product is efficient and very detailed oriented

Cons

System could use an update when it comes to graphics

Advice to Others

Great product you wouldn't regret it

 
 

from Private
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

Convenient...

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This software is nice because I really like convenience. Being able to view my properties from my phone and the internet is very convenient for me. I was able to see who needed to pay and who has paid.

Pros

Being able to see my proprieties from my phone.

Cons

None.

Advice to Others

If you have a smartphone and most people carry their phones with them, you need this software because you are able to see your properties very fast.

 
 

from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Property Management

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This software is nice because I really like tech. Being able to view my properties from my phone is very convenient for me. I was able to see who needed to pay and who has paid.

Pros

Being able to see my proprieties from my phone.

Cons

None

Advice to Others

If you have a smartphone and most people carry their phones with them, you need this software because you are able to see your properties very fast.

 
 

from Spring Street Properties
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

Not user friendly

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N/A

I use propertyware in my position as asst property manager. We have about 50 properties we manage with mixed use - all residential, single family, multi-family, vacation, short term furnished, parking and student housing. Cons: as far as leases and the tenant portal, I didnt find it user friendly from tenants perspective, or ours. We struggled with auto charges, and billing, the owner reports were challenging to customize and the

Pros

We like the app and the maintenance portal for both vendors and tenants, and the website they created was professional. Also the marketing feature saved us alot of time and looked professional. The search feature was very helpful.

Cons

Tenant portal not user friendly to set up (on our end), and we were constantly adjusting auto charges. Owner reports were difficult to customize. Not intuitive to add, create docs or templates or leases.

 
 

from Various
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

Propertyware property management

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I have been working with Propertyware for approximately two (2) years. The software works well with very few bugs. Customer support is average and could use some improvement. Problems I have encountered sometimes take too long to be fixed. However, in the two years I have only encountered maybe 4 or 5 problems.

Pros

Easy to use.

Cons

Cost has surpassed the value. Similar products are available at a more reasonable price.

Advice to Others

Propertyware is a good product but the recent price increase and minimums have priced them out of the market. Shop around and compare apples to apples.

 
 

from Apartment Resource Group, Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

PropertyWare

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Software and tech support are fantastic now that it's all up and running. On-boarding was pretty rough but it looks like they did a massive internal overhaul on their on-boarding department just as we were finishing our rollout so likely a non-issue any longer. Their tech support is so amazing I don't even have the words to adequately describe it. We love it!

Advice to Others

Do as much of your own on-boarding if possible. It really helps with the learning curve on the software and allows certainty that things are set up properly.

 
 

from Creative Workspace
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

Learning curve

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We started using Propertyware at the beginning of 2016. Our old record keeping methods were a mix of Excel, Quickbooks and paper records. Inputting all of the information in Propertyware took a fair bit of work. Having loaded all of the information, it remains difficult to get the information we need out of the system. It has taken a significant amount of time to get to where we are. Yet, I do not feel that we are able to get our arms around this beast.

Pros

Propertyware allows you to move all of your rental business processes online, not only for your own office, but for tenants, owners and vendors as well. Rental applications, screening, billing, payments, bookkeeping, reporting, record keeping, communication, Propertyware does it all. Over the years a great deal of features have been added to Propertyware to accommodate a wide variety of property management practices. However, Propertyware doesn’t have the number of users or the budget required to hone them to perfection.

Cons

The system is quite complex and involves a significant learning curve. Moreover, there is little to guide any process or work-flow. Propertyware offers various training options, that aim to train users in the proper work-flow, but they take time and don’t directly address specific issues.

Online documentation, cases and knowledge base is password protected and not searchable with Google. You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Propertyware relies too much on Push (training) and not enough on Pull (enable users to find information).

Advice to Others

The learning curve is such that a company probably needs to develop an in house expert who will have to invest significant time with this system. Any employee that uses the system will require training to get up to speed with the system, a significant expense, and a problem for part time or temporary employees. Propertyware is one of the smaller offerings in the market, at least in our area, so there are very few people in the job market that have any experience with it.

 
 

from albatross management
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

not a software I would recommend

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This software is very limited in functionality and the customer service is very poor with long delays in between your issue and there reply

Pros

not much

Cons

cam charges, reports, historical information, data , customer service

Advice to Others

use a software more advanced and that meets your needs

 
 

from Quasar Property Management & Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Streamlined efforts thanks to propertyware

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N/A

Propertyware has been a key part in our success, although other software is available and I have used MRI, Yardi, and tested the waters with AppFolio, propertyware meets our needs everyday with single family property management. The ease of use along with the customization available to our team truly allows us to manage our portfolios the way we need it to, rather than the way a specific software requires us to. Customer support has always been able to walk us through any feature questions either by phone or email. Propertyware is not 100% all encompassing however I have seen several feature requests implemented during the time we've been using propertyware.

 
 

from Denstock Management LLC
Specialty: Commercial

PropertyWare Deficiencies

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Likes Best

There is nothing that I like about this product. It is very simplistic and lacks functionality.

Likes Least

I find the software to be very primitive. The billing is set up automatic to our credit card and charges are posted with no detail or description. I spent two hours yesterday trying to dissect fees that were lumped all together without any rhyme or reason. They will not speak with you by phone and will only communicate by email. It is impossible to believe that RealPage continues to support and sell such a poor product

Recommendations

Find a software that has functionality for Operations and Accounting.

 
 

from Storage Unlimited
Specialty: Self-Storage

Amazing software! Just what we needed

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Likes Best

The product is easy to use and gives you all the information you need with the click of a button!

Likes Least

Wish you could have a few more report options. Would like to be able to print reports with individual information or grouped information

Recommendations

Make the mapping process a little easier. The process is a little time consuming and hard to get through. It is an amazing option just hard to get completed.

 
 

from Property Pros NWA
Specialty: Residential / Single-family

My experience with Propertyware was frustrating

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Likes Best

I liked my website that they set up and some of the features of the software

Likes Least

Customer service
Not very intuitive or user friendly
Extremely slow getting e-pay and background checks

Recommendations

Try it out before buying
Compare costs
Look at all options before spending the money for Properyware

 
 

from Robson Associates, LLC
Specialty: Mixed Portfolio

Didn't work out like planned...

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Likes Best

The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page).

Likes Least

Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new maintenance app is another add-on for an additional $1/unit. Maintenance time can be entered on a work order but it is invoiced one entry at a time instead of creating consolidated invoices (so we don't use it). They say the system handles fiscal months that aren't calendar based but your reporting and budgeting options are limited (the budget and any month based reports only pull calendar month data which makes them useless to us). Any reports you customize have to be customized again in order to "update" the template when they make changes to it which is hugely time consuming (the report defaults to the original report settings). Changes they made to the system affected our mail merge templates resulting in broken links and formatting issues (I have had to re-do most templates twice because of this - again a huge time suck). System glitches or issues (like a problem I have right now with a tenant ledger being out of balance) take months to be resolved once you finally get it escalated to development... and they often close the ticket even when the problem is not resolved so you have to call and spend more time trying to convince them that it is not fixed. The prospect area is incredibly "chunky" and not very helpful. I've yet to find a traffic report so we are using excel. The journal entries leave a lot to be desired- no recurring, can't code to a unit, and you have to book them from either the tenant ledger, owner ledger or bank ledger instead of one centralized place.

Recommendations

We didn't do enough due diligence when we selected Propertyware. Use the time they offer for the free-trial and actually walk through all the processes you will use to make sure it works for you.

 
 

from Innovative Property Solutions
Specialty: Residential / Single-family

Lots of Features with Even More Glitches

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Likes Best

Lots of features and lots of reports. They have good portals for both owner and tenant.

Likes Least

They have lots of great ideas and great ad ons, however ALL of these add on are lacking usability and are filled with glitches. From the Docusign feature (one step up from worthless although great idea), their inspection feature is the worst I have ever used and I have been through a lot, their Maintenance plus add on is not user friendly and not ready for market as of June 2016. I used it when it was "released" in 2015 and again in 2016. Nothing much has changed. They are loaded with great ideas but can't execute any of them.

Recommendations

Conduct lots of webinars and ask lots of questions do not jump in bed with a company too quickly. They all have issues so you need to find what those issues are and decide if it's important to you or not.

 
 

from Real Estate BCS
Specialty: Residential / Single-family

WARNING! System has problems and glitches

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Likes Best

We have several bank accounts for a few owner portfolios and a separate bank account for the management company. Propertyware allows for check payments to default to a specific bank account, which is great; however, the software has a problem and does not consistently default to the correct bank account.

Likes Least

The support team often sounds like they are reading from a manual and don't have a true understanding of property management and reports. When advising how to perform a task, they often do not understand the multifaceted implications that a credit or debit may have on a tenant or owner account.

I have used Real Page products for most of my 30-year property management career. There are other software companies with better products. Propertyware charges extra for maintenance features that other software companies offer as a standard feature. I found this product to be much more expensive than others.

Recommendations

This product has glitches between the banking features and YOUR BANK! I would not use this product. Propertyware knew about the glitch and did not notify its users, nor have they provided a timeline as to when this will be repaired. The problem is not isolated to my account, but is company wide to multiple users, they said.

 
 

from Discovery Senior Living
Specialty: Apartments / Multi-family

Propteryware is awesome! If you put in the time!

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Likes Best

Propertyware allowed us flexible control over multiple assets in several states. Easy to use.

Likes Least

I found this product is better suited to smaller scale property managers, which for me was a minus, but for others might be a plus. When managing thousands of units, this software gets a little cumbersome.

Recommendations

Take their advice: its for smaller operators. Keeping track of thousands of units became a chore, and the software lost its value.

 
 

from Cool Realty LLC
Specialty: Mixed Portfolio

Perfect for our company

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N/A

Likes Best

The fact the I can create reports and I am able to get an accurate customer service representative when needed

Likes Least

I'm still trying to implement the system to my company

Recommendations

It's an easy goin software, looks like it will be the perfect fit for my company.

 
 
 
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