Propertyware Software


 

Propertyware is an on-demand software solution that serves the tracking and management needs of residential property managers with between 20 and 5,000 units. The system can accommodate a variety of different types of property managers, including those with residential properties, condos, homeowners associations (HOAs) and multi-family units. Propertyware is scalable, allowing it to grow along with the business that employs it.

Key functionality of Propertyware includes accounting, portals for owners and tenants, websites with customization options, marketing processes, tenant screening and other crucial property management tasks. The system is deployed online, and units can be purchased on an as-needed basis. The system’s accounting components can integrate with QuickBooks to allow flexibility and completeness in its accounting functionality.

Additional tools in the system include visual data-driven dashboards, summaries of portfolios and lease statuses, management summaries and electronic owner statements. The Propertyware system is compatible with Windows, Mac and Linux, and its online nature means that no download or installation is necessary.

Property owners can log into a specialized portal to check property status. Renters can schedule payments online within the system and check on repair schedules, without having to spend time calling people.

Propertyware is based in San Francisco, California, and has served over 2,000 different businesses and organizations in seven countries.

 

Propertyware - Desktop
 
  • Propertyware - Desktop
    Desktop
  • Propertyware - Marketing
    Marketing
  • Propertyware - Quick collect
    Quick collect
  • Propertyware - Sample report
    Sample report
  • Propertyware - Mobile owner portal
    Mobile owner portal
  • Propertyware - Craigslist flyer
    Craigslist flyer
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

64 Reviews of Propertyware

 
Software Advice Reviews (47)
More Reviews (17)

Showing 1-20 of 47

from Affordable Lawn Service
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Easy to use. Keeps me organized! Recommend highly!

 
 

from Web Designer
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

It a good program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I am actually a web designer and I recommend this program for one of my clients. It very user-friendly and I am able to keep up with the data for the customer.

Pros

It is user-friendly.

Cons

The packages were not very friendly for as billing i had a lot of questions of how to help my customer.

 
 

from Meko Property LLC
Specialty: Apartments / Multi-family
Number of employees: 1 employee Employees number: 1 employee

Quicken rental properties

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It was good. Could be better! This was good but could be better!
Better never ends!
When try to record expenses not all tools that should be!
If pay with cc no such way!

Pros

Ok

Cons

Ok

Advice to Others

Ok

 
 

from R. Fralin & Associates Realty
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

Confusing but Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It takes forever to master and their customer service takes days or weeks to get back with you but the software is reliable and their mobile apps are very useful.

 
 

from American West Realty & Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Comprehensive software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've been using Propertyware for almost three years. It is very robust and they are constantly adding new features like the mobile app, inspections, maintenance manager, and electronic signatures. It has a steep learning curve, particularly if you are new to property management software. However, they do their best to set you up for success with a trainer, online training videos, user manual, and a help forum. If you are still having trouble, you can submit a trouble ticket or call their support line and they will help you solve the problem.

Pros

Very comprehensive features. I like the ability to add customized fields without limitation, which helps me track things important to my company. The reports can also be customized and there are plenty to choose from. The ability to communicate with tenants, owners, and vendors directly through the software is nice. The mobile app is very helpful when away from the office.

Cons

The mobile app doesn't seem to stay up-to-date with data. I often look up a tenant and the software takes a few minutes to update. The tenant and owner ledgers are very, very detailed, which is more than most owners/tenants want. I wish there were a way to simplify the display to avoid confusion.

Advice to Others

Propertyware is highly recommended for anyone with more than 100 units, and particularly if you have 200+. Some of the features are just average when compared to the competition (e.g. inspections app) and may not be worth the money but you can choose to use them or use something else.

 
 

from Delta 5 Management
Specialty: Commercial
Number of employees: 1 employee Employees number: 1 employee

PropertyWare - Excellent for Small and Medium size Businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've been using PW for about a year and really like the product. I have experience with Buildium, Yardi & Real Page.

Pros

* Very easy to use; very intuitive. I have not had to use the help menu or tutorials very often.
* Customer Service has been excellent whenever I don't know what to do i the software, but know what I want to get done operationally.

Cons

* The mobile app is good, but not great. I would like to see more functionality and info look-up.
* Initial set-up took longer than expected with their set-up team. Plan for at least 6 weeks when you pull the trigger.

 
 

from Gau Property Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Not terribly satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software was chosen because they claimed to be the closest to the software I previously used: Tenant Pro. They claimed to be able to migrate a lot of my data for me. They did, but much of it was improperly done and I had to re-do most of it anyway, so the data migration was of little help. It took me nearly 3 months to be up and operational, all the while paying my monthly fees without being able to use it "live". They do have a very good support staff. Unfortunately I have to use them a lot. The program is not intuitive. It does not do many of the automatic functions that Tenant Pro did for me. I cannot get the same basic reports that I used to get from Tenant Pro. It has many bells and whistles that I don't care to use and has many issues that have no solutions so I have to find ways around them. After one year I am learning to use it, but it is a very costly software to do most of the same things I did with Tenant Pro - but not all that I used to do. Not terribly satisfied with this program.

Pros

Extremely helpful, readily available support staff. Moderately priced on line software.

Cons

Have to use the support staff frequently - program not very intuitive.
Hard to make changes -if at all - to check splits or entries once check is printed.
Little customization can be done to checks for printing. Check number extremely small and this cannot be changed
Cannot have vendor account number put on checks.
Cannot get an Income Statement with both Year to date and Month to date on same statement.
Tenant ledger statements not very helpful - not much information shows on the statement
Terminated tenants show up on Accounts Receivable list if they had any balance when they moved out. No way to remove them.

Advice to Others

Do not use this just because you used to have Tenant Pro. There is no cost or time savings.
If you want an advanced program with lots of bells and whistles, this one may be a good one for you. If you want a basic one, I'd look around some more.

 
 

from 1803290 Ontario Inc.
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

Problematic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It is a very difficult system to navigate; have to go through multiple screens just to get information relating to one property. Visually unappealing, and different features do not always show up on certain monitors. {ie: "unpaid bills" watermark} Very expensive, and someone redundant. The widget at the top of the banking tab is very inconvenient, yet there is no way to disable it.
The global search isn't available on every tab, and the manner in which vacant unit information is posted when it comes to a multi-building is extremely inconvenient and confusing.
The reports don't always populate as they should, and certain information is difficult to find. The owner statements are repetitive.
Difficult to narrow down just a list of tenant payments made, without having to wade through how the system allocates the payments.

Advice to Others

Do your research and ensure that another software system isn't better suited; it is extremely complicated, in terms of a property management software, and costs more than its competitors.

 
 

from Heart of Texas Properties, Inc.
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Propertyware Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Used this product for 2 years. Worst experience ever. Propertyware appears to be a combination of 3-4 different companies, each handling different functions. No one can give you clear answers because they do not understand how the other parts function and relate to each other. Support calls took weeks to get a response with never a clear answer. They claim to sync with Quickbooks, completely untrue. When we reapeatedly questioned them on this issue they could never explain it to us and how it worked. We asked for a partial refund because of the mis representation of their product, they refused. Very bad company and product, don't waste any time on trying to use this.

Pros

NOTHING!

Cons

Very poor customer service, blatant misrepresentation about the features and how the software performs.

Advice to Others

Do not use it!

 
 

from Leto Realty Services
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

Easy reliable 100% best Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I've been using propertyware for 2 years now and would recommend it.Their top notch customer service support staff will walk you through every step of the way

Pros

It's support and training

Cons

I wish you they would offer a module for credit reports

 
 

from Tower Realty
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

Is Propertyware a fit for everyone?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This is my first time using propertyware, and I was not an employee with the company when the decision was made to utilize the software. To my understanding it went something like this: "Oh this one looks good, lets get it" I think Propertyware is very well organized program when used properly, and utilized to its full potential. I also think its a fantastic program for multi family properties, where all units are located at one address. But as our company does all off site management, pre leasing, student housing, HOA's, and residential homes; the software is not quite designed for that. Therefore, I am left to manipulate it to the best of my ability. There are also specific requests from my employers that need to be met, and can be, but with way too many individual edits to be made. It becomes more time consuming than what the job at hand should take. I cannot give much of a review from when the company first began using the software, because I was not with the company at that time, but was told that the transfer of information from Quickbooks to Propertyware was a breeze. This alone can be a game changer if your property consists of 300+ units. All in all, I think Propertyware is a great software, but I do strongly believe there needs to be more training available to potential clients, so they can have a better understanding of how the entire system works. Each tab is a piece of the pie, but explaining that to tenants and owners can be a bit tricky at times.

Pros

The tenant/owner online accessibility is great!! They can view their ledgers and access their accounts at anytime. I also like how mistakes can be corrected, maybe not always easily, but that is solely based on my experience and how the software was presented to me as I joined the company. I enjoy how easily you can search for a lease or owner in the global search bar, and how in the left hand column it lists the recent places you were for easier access. Move ins and Move outs are seamless, granted the correct information is input into the software. The amount of reports that can be ran is endless, and feel as though I could have this software for years and still never have ran each report with all its options/filters. The management tab is designed (ideally) to create owner draws all at once, and for a multifamily property this is fantastic. With each tab, when creating something new, there are important details included. When used properly, it can make your reports a dream!!

Cons

Tenant/Owner ledgers are not very user friendly (in my experience) They reflect very much of an accountants bookkeeping, and not all tenants/owners are "CPAs" so at times it can become difficult to explain debits/credits or income/expenses. On only a few occasions have I had to call customer service and they did not have an answer for me, or a resolution. In their defense, these requests were quite specific and not something that was frequently asked. Sometimes the amount of options for reports can be a bit overkill. Owner draws were started with custom date ranges, and generated individually, which in turn makes it a bit more time consuming for me to create them. In addition, because of the custom date ranges, the owner statements are very time sensitive and if a mistake is made and not corrected with the same dates, it creates confusion for the owners when they review their statements at the end of the year.

Advice to Others

Like any other decision for your company, I think its important to factor in all of the pros and cons, and see if its really a good fit your company's needs. Will you be utilizing everything it has to offer? Is it user friendly to you and your clients?

 
 

from plaza suites hotel Silicon Valley
Specialty: Hotel / Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

Great product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Our originization have been using this since it had become available. Lots of functionalities and not very hard to adapt to. Easily reachable to new hires makes it easy to keep business upkeep.

Pros

Product is efficient and very detailed oriented

Cons

System could use an update when it comes to graphics

Advice to Others

Great product you wouldn't regret it

 
 

from Private
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

Convenient...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software is nice because I really like convenience. Being able to view my properties from my phone and the internet is very convenient for me. I was able to see who needed to pay and who has paid.

Pros

Being able to see my proprieties from my phone.

Cons

None.

Advice to Others

If you have a smartphone and most people carry their phones with them, you need this software because you are able to see your properties very fast.

 
 

from You Store Here
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software is nice because I really like tech. Being able to view my properties from my phone is very convenient for me. I was able to see who needed to pay and who has paid.

Pros

Being able to see my proprieties from my phone.

Cons

None

Advice to Others

If you have a smartphone and most people carry their phones with them, you need this software because you are able to see your properties very fast.

 
 

from Spring Street Properties
Specialty: Mixed Portfolio
Number of employees: 2-10 employees Employees number: 2-10 employees

Not user friendly

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

I use propertyware in my position as asst property manager. We have about 50 properties we manage with mixed use - all residential, single family, multi-family, vacation, short term furnished, parking and student housing. Cons: as far as leases and the tenant portal, I didnt find it user friendly from tenants perspective, or ours. We struggled with auto charges, and billing, the owner reports were challenging to customize and the

Pros

We like the app and the maintenance portal for both vendors and tenants, and the website they created was professional. Also the marketing feature saved us alot of time and looked professional. The search feature was very helpful.

Cons

Tenant portal not user friendly to set up (on our end), and we were constantly adjusting auto charges. Owner reports were difficult to customize. Not intuitive to add, create docs or templates or leases.

 
 

from Various
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

Propertyware property management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

I have been working with Propertyware for approximately two (2) years. The software works well with very few bugs. Customer support is average and could use some improvement. Problems I have encountered sometimes take too long to be fixed. However, in the two years I have only encountered maybe 4 or 5 problems.

Pros

Easy to use.

Cons

Cost has surpassed the value. Similar products are available at a more reasonable price.

Advice to Others

Propertyware is a good product but the recent price increase and minimums have priced them out of the market. Shop around and compare apples to apples.

 
 

from Apartment Resource Group, Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

PropertyWare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Software and tech support are fantastic now that it's all up and running. On-boarding was pretty rough but it looks like they did a massive internal overhaul on their on-boarding department just as we were finishing our rollout so likely a non-issue any longer. Their tech support is so amazing I don't even have the words to adequately describe it. We love it!

Advice to Others

Do as much of your own on-boarding if possible. It really helps with the learning curve on the software and allows certainty that things are set up properly.

 
 

from Creative Workspace
Specialty: Self-Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

Learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We started using Propertyware at the beginning of 2016. Our old record keeping methods were a mix of Excel, Quickbooks and paper records. Inputting all of the information in Propertyware took a fair bit of work. Having loaded all of the information, it remains difficult to get the information we need out of the system. It has taken a significant amount of time to get to where we are. Yet, I do not feel that we are able to get our arms around this beast.

Pros

Propertyware allows you to move all of your rental business processes online, not only for your own office, but for tenants, owners and vendors as well. Rental applications, screening, billing, payments, bookkeeping, reporting, record keeping, communication, Propertyware does it all. Over the years a great deal of features have been added to Propertyware to accommodate a wide variety of property management practices. However, Propertyware doesn’t have the number of users or the budget required to hone them to perfection.

Cons

The system is quite complex and involves a significant learning curve. Moreover, there is little to guide any process or work-flow. Propertyware offers various training options, that aim to train users in the proper work-flow, but they take time and don’t directly address specific issues.

Online documentation, cases and knowledge base is password protected and not searchable with Google. You can only search with the built in search engine, which is inferior to Google. This limits the usability of the on line documentation.

Propertyware relies too much on Push (training) and not enough on Pull (enable users to find information).

Advice to Others

The learning curve is such that a company probably needs to develop an in house expert who will have to invest significant time with this system. Any employee that uses the system will require training to get up to speed with the system, a significant expense, and a problem for part time or temporary employees. Propertyware is one of the smaller offerings in the market, at least in our area, so there are very few people in the job market that have any experience with it.

 
 

from albatross management
Specialty: Commercial
Number of employees: 11-50 employees Employees number: 11-50 employees

not a software I would recommend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

This software is very limited in functionality and the customer service is very poor with long delays in between your issue and there reply

Pros

not much

Cons

cam charges, reports, historical information, data , customer service

Advice to Others

use a software more advanced and that meets your needs

 
 

from Quasar Property Management & Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Streamlined efforts thanks to propertyware

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Propertyware has been a key part in our success, although other software is available and I have used MRI, Yardi, and tested the waters with AppFolio, propertyware meets our needs everyday with single family property management. The ease of use along with the customization available to our team truly allows us to manage our portfolios the way we need it to, rather than the way a specific software requires us to. Customer support has always been able to walk us through any feature questions either by phone or email. Propertyware is not 100% all encompassing however I have seen several feature requests implemented during the time we've been using propertyware.

 
 
 
Write a Review