Propertyware Software


 

Propertyware is an on-demand software solution that serves the tracking and management needs of residential property managers with between 20 and 5,000 units. The system can accommodate a variety of different types of property managers, including those with residential properties, condos, homeowners associations (HOAs) and multi-family units. Propertyware is scalable, allowing it to grow along with the business that employs it.

Key functionality of Propertyware includes accounting, portals for owners and tenants, websites with customization options, marketing processes, tenant screening and other crucial property management tasks. The system is deployed online, and units can be purchased on an as-needed basis. The system’s accounting components can integrate with QuickBooks to allow flexibility and completeness in its accounting functionality.

Additional tools in the system include visual data-driven dashboards, summaries of portfolios and lease statuses, management summaries and electronic owner statements. The Propertyware system is compatible with Windows, Mac and Linux, and its online nature means that no download or installation is necessary.

Property owners can log into a specialized portal to check property status. Renters can schedule payments online within the system and check on repair schedules, without having to spend time calling people.

Propertyware is based in San Francisco, California, and has served over 2,000 different businesses and organizations in seven countries.

 

Propertyware - Desktop
 
  • Propertyware - Desktop
    Desktop
  • Propertyware - Marketing
    Marketing
  • Propertyware - Quick collect
    Quick collect
  • Propertyware - Sample report
    Sample report
  • Propertyware - Mobile owner portal
    Mobile owner portal
  • Propertyware - Craigslist flyer
    Craigslist flyer
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

28 Reviews of Propertyware

Showing 1-20 of 28

 

from Denstock Management LLC
Specialty: Commercial
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

PropertyWare Deficiencies

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

There is nothing that I like about this product. It is very simplistic and lacks functionality.

Likes Least

I find the software to be very primitive. The billing is set up automatic to our credit card and charges are posted with no detail or description. I spent two hours yesterday trying to dissect fees that were lumped all together without any rhyme or reason. They will not speak with you by phone and will only communicate by email. It is impossible to believe that RealPage continues to support and sell such a poor product

Recommendations

Find a software that has functionality for Operations and Accounting.

 
 

from Quasar Property Management & Real Estate
Specialty: Residential / Single-family
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Propertyware.com has been great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love how interactive and user friendly the interface is. All features connect to another aspect within propertyware (e.g. Owner contact, connected to portfolio, connected to building, connected to lease etc.)

Likes Least

I wish the work orders were as interactive as other features like the leases with easier options to swap between work orders.

Recommendations

For streamlined property management this software has accommodated all of our needs and then some! Reporting function can create anything you can think of, mobile ready, calendar pushes/pulls to other outlook/iCloud platforms too.

 
 

from Storage Unlimited
Specialty: Self-Storage
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Amazing software! Just what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product is easy to use and gives you all the information you need with the click of a button!

Likes Least

Wish you could have a few more report options. Would like to be able to print reports with individual information or grouped information

Recommendations

Make the mapping process a little easier. The process is a little time consuming and hard to get through. It is an amazing option just hard to get completed.

 
 

from Property Pros NWA
Specialty: Residential / Single-family
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

My experience with Propertyware was frustrating

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I liked my website that they set up and some of the features of the software

Likes Least

Customer service
Not very intuitive or user friendly
Extremely slow getting e-pay and background checks

Recommendations

Try it out before buying
Compare costs
Look at all options before spending the money for Properyware

 
 

from Robson Associates, LLC
Specialty: Mixed Portfolio
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Didn't work out like planned...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The portals (owner & tenant - and being able to login to the portals as the owner/tenant to see what they see), ePayments (the flexibility to have recurring or one-time, the tenant can process them or you can process them in the office), rent and late fees post automatically, recurring payables (you can set them up as paid so you don't have to post payments each month), cloning invoices (never seen this feature before and it is a huge time-saver), scheduled reports (you can send as Excel or PDF), the custom fields (you can pretty much add them anywhere), attaching documents (you can upload docs to just about every page).

Likes Least

Many of the bells and whistles they sold us on don't work for us. We never used the online application (one of the items we were most excited about) because it did not have an electronic signature so the applicant had to fax that page in. They now offer eSignatures but want an additional $1/unit which would basically double our price. The app that comes with the system is very limited and the new maintenance app is another add-on for an additional $1/unit. Maintenance time can be entered on a work order but it is invoiced one entry at a time instead of creating consolidated invoices (so we don't use it). They say the system handles fiscal months that aren't calendar based but your reporting and budgeting options are limited (the budget and any month based reports only pull calendar month data which makes them useless to us). Any reports you customize have to be customized again in order to "update" the template when they make changes to it which is hugely time consuming (the report defaults to the original report settings). Changes they made to the system affected our mail merge templates resulting in broken links and formatting issues (I have had to re-do most templates twice because of this - again a huge time suck). System glitches or issues (like a problem I have right now with a tenant ledger being out of balance) take months to be resolved once you finally get it escalated to development... and they often close the ticket even when the problem is not resolved so you have to call and spend more time trying to convince them that it is not fixed. The prospect area is incredibly "chunky" and not very helpful. I've yet to find a traffic report so we are using excel. The journal entries leave a lot to be desired- no recurring, can't code to a unit, and you have to book them from either the tenant ledger, owner ledger or bank ledger instead of one centralized place.

Recommendations

We didn't do enough due diligence when we selected Propertyware. Use the time they offer for the free-trial and actually walk through all the processes you will use to make sure it works for you.

 
 

from Innovative Property Solutions
Specialty: Residential / Single-family
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Lots of Features with Even More Glitches

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Lots of features and lots of reports. They have good portals for both owner and tenant.

Likes Least

They have lots of great ideas and great ad ons, however ALL of these add on are lacking usability and are filled with glitches. From the Docusign feature (one step up from worthless although great idea), their inspection feature is the worst I have ever used and I have been through a lot, their Maintenance plus add on is not user friendly and not ready for market as of June 2016. I used it when it was "released" in 2015 and again in 2016. Nothing much has changed. They are loaded with great ideas but can't execute any of them.

Recommendations

Conduct lots of webinars and ask lots of questions do not jump in bed with a company too quickly. They all have issues so you need to find what those issues are and decide if it's important to you or not.

 
 

from Real Estate BCS
Specialty: Residential / Single-family
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

WARNING! System has problems and glitches

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

We have several bank accounts for a few owner portfolios and a separate bank account for the management company. Propertyware allows for check payments to default to a specific bank account, which is great; however, the software has a problem and does not consistently default to the correct bank account.

Likes Least

The support team often sounds like they are reading from a manual and don't have a true understanding of property management and reports. When advising how to perform a task, they often do not understand the multifaceted implications that a credit or debit may have on a tenant or owner account.

I have used Real Page products for most of my 30-year property management career. There are other software companies with better products. Propertyware charges extra for maintenance features that other software companies offer as a standard feature. I found this product to be much more expensive than others.

Recommendations

This product has glitches between the banking features and YOUR BANK! I would not use this product. Propertyware knew about the glitch and did not notify its users, nor have they provided a timeline as to when this will be repaired. The problem is not isolated to my account, but is company wide to multiple users, they said.

 
 

from Discovery Senior Living
Specialty: Apartments / Multi-family
Number of employees: More than 1,001 employees Employees number: More than 1,001 employees

Propteryware is awesome! If you put in the time!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Propertyware allowed us flexible control over multiple assets in several states. Easy to use.

Likes Least

I found this product is better suited to smaller scale property managers, which for me was a minus, but for others might be a plus. When managing thousands of units, this software gets a little cumbersome.

Recommendations

Take their advice: its for smaller operators. Keeping track of thousands of units became a chore, and the software lost its value.

 
 

from Cool Realty LLC
Specialty: Mixed Portfolio
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Perfect for our company

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

The fact the I can create reports and I am able to get an accurate customer service representative when needed

Likes Least

I'm still trying to implement the system to my company

Recommendations

It's an easy goin software, looks like it will be the perfect fit for my company.

 
 

from Calusa Group
Specialty: Residential / Single-family
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Bad experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They answer the phone in under 30 minutes, most of the time.

Likes Least

It real easy to get the feeling that they hate you. You will need 3 different log ins; one for the software, one for suppose, one for the learning management system. After I purchased, I called to ask questions and every function is only available for an additional fee. As a web based software, they will charge you for online portals. To get everything that I wanted when I signed up, I not have to pay about 4.5 time the amount I was originally quoted.

Recommendations

If you have less than about 1000 units, avoid them.

 
 

from BHHS Florida Properties Group
Specialty: Mixed Portfolio
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Property Ware

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is very user friendly.
I like being able to attach actual invoices and other documents for future review.

Likes Least

Tenants can too easily input wrong account information. They should have to verify the information by putting it in twice.
Customer support can be slow to respond. Although recently this has improved.

Recommendations

I have never used another system. I do not know what recommendations I would have.

 
 

from BHHS Florida Properties Group
Specialty: Public Housing
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Outstanding

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I can access the system anytime anywhere. Everything I need in one place. Tenants and owner can go online to see the documents they need. Tax time made easy for owners.

Likes Least

While being a not so often issue, I get kicked offline.

Recommendations

Try this and you will never look back. The software can be made to do what you want it to do. Customize to your business as you need for you.

 
 

from PRANDI Property Management, Inc.
Specialty: Residential / Single-family
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Software that can do so much

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Everything is right at your finger tips. It's extremely powerful and love the live time instant response. We have set up lots of custom dashboards so we don't have to remember everything. We get reports sent to us automatically too. They are always adding new product.

Likes Least

Not really anything that I don't like. I would like the product to help with getting comparables easier from our own inventory. Also would like a way to set up showings within our listings for available rentals. I would like photos to be bigger too.

Recommendations

I would say attend the annual conference they hold in July so that you can meet others that use the software and get some great tips from other users that will share and demonstrate what all Propertyware can do. In other words, don't reinvent the wheel. Talk to a few others and build a network of support within your type of property you manage. Sign up for the live webinars too.

 
 

from BHHS Florida Properties Group
Specialty: Residential / Single-family
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Good Technical Support Help

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

When I have a need, I get answers from whom ever they have to contact and the staff is always polite

Likes Least

The system runs slowly at some times of the day. Seems to happen in the afternoon most often

Recommendations

Be sure what you buy has the ability to grow with your changing business needs and has the ability to add custom fields for data tracking not in the static data fields.

 
 

from Welbilt/Bellus Properties
Specialty: Residential / Single-family
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Comprehensive User Friendly Product with great back up!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

My favorite thing about Propertyware is that I can access tenant accounts through the app via my smartphone. I tend to get tenant calls when I am out of the office and it is great to be able to access account/maintenance information instantly. Because tenant payments through the portal show up quickly I am equipped with the information to resolve a tenant concern.

Likes Least

There are a tremendous amount of template set up. For instance, today a tenant asked for a receipt for a prorated rent payment. I went to print a receipt and received notice that I have to set it up. I also have found that sometimes upon editing payments that there have been a few occasions when the software freezes and I am forced to log out and log in again.

Recommendations

There are a variety of different options available and you have to figure out which software accomplishes your objective. This particular software is very comprehensive and captures a large amount of information. It also provides efficiency and ease for your tenants to be in control of there account, make payments, etc. The product is well worth the value that it provides. Service was the key for our business and helpful friendly support is a phone call away. Demo a few different products to ensure that your software is user-friendly.

 
 

from Class Act
Specialty: Residential / Single-family
Number of employees: 1 employee Employees number: 1 employee

Propertyware is a good, but it's an expensive and flawed option.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We are a property management company with 150 doors and have been using Propertyware for over three years. Propertyware will do an excellent job of property management, but there are numerous problems. And it is very expensive.

Likes Least

They have a lot of great ideas, but they only implement them to about 90%. We are so angry and frustrated with the problems in PW that we have made the difficult and costly decision to cancel service and move to another software platform.

Propertyware does have many positives, but you can research those for yourself on their website or in other reviews. You need to know its shortcomings before making a decision:

1. PW is fond of saying something new is coming. Be prepared to wait. We have been waiting three years for them to release an Android app. The iPhone app has been out that long, and is already in version 2. Their tech keeps saying the Android app is coming, but it's still not here.

2. PW launched apps for both Android and iPhone for mobile inspections. I was even a part of the beta development. The beta was a whirlwind of development over two weeks. I was amazed at how quickly the tech department was writing code and updating the software to fix problems and make it better. PW launched the apps immediately after the two-week beta, and then, no more updates! The apps are flawed to the point that they are unstable and unusable in the field. Six months later, PW has done nothing.

3. Mobile from a tenant’s perspective. PW is not compatible with web browsers on mobile phones. More and more applicants want to apply online using their smartphones. Some people have a smartphone but no computer. PW will not accept a payment for an application or for paying rent on a mobile phone. We have complained to tech support, but they have not done anything to address the problem.

4. If you pay extra, PW can host your website. This is necessary to integrate rental listings, ePayments, portals, and online applications. In theory, this would be a good thing. However, the provided templates are awful. I regularly have to explain to people how to find the online application. I have asked PW to redesign the Apply Online tab to make it more visible. No luck in three years of asking. And PW really needs to hire a graphic designer. Not just for the web templates, but also for the graphic interface of the software and the automatically generated print brochures.

5. PW is confusing and poorly laid out overall. The main tabs should be better organized for one thing. There are four tabs for accounting across the top: Money In, Money Out, Banking, and Management. Under each tab are additional functions. You might think that is good, but it's confusing. It takes a significant amount of time to learn where to go to find the information or function that you need for any accounting work.

6. Generally speaking, PW has too many layers. It can take five or six clicks to drill down to the layer that has the information you need. Not only does this slow productivity, but it can be frustrating when you are on the phone with a tenant or owner. You have to pay careful attention to which layer you are on, especially before uploading a file. Place the file in the wrong screen, and it will be difficult to find later. Notes and Documents can be posted at every level. That means you have to open multiple levels to make sure you find the documents you need.

7. The search box is supposed to be universal, meaning that you can search for any information within PW very quickly. Just not vendors. If you need to find vendor information, don’t go to search, and don’t go to Contacts. That would be too easy. You have to go to Money Out, and scroll down the long list of vendors.

8. PW had a brilliant idea for training. They decided to create modules and track how far an individual completed each module. They even have tests at the end of each module to make sure the person understood what they learned. This is great for employers tracking employee training progress. The training is on a basic level in PowerPoint format. I'm not against PowerPoint, but the problem is that PW originally had an amazing and deep selection of videos and recorded webinars that explained PW’s functions clearly and extensively. They even had them grouped into categories. It was awesome! But when they launched the PowerPoint training, they removed the videos. We requested links to the videos, and even asked if the videos were on youtube. PW refused to give us any access to the videos.

9. There are no digital signatures, not even on the applications. So when getting referrals from other landlords who require a signature from the applicant, we must use Docusign as an extra step. The development team at PW is finally beginning to talk about implementing digital signature. However, they have made it clear that you will have to pay extra for that option.

10. Be prepared to pay extra for everything. It costs extra for more than 1 GB of storage for rental agreements and other documentation, inspections, or the upcoming eSignatures.

11. PW has an alert page, which we use regularly like a to-do list. Once again, it's great idea that is poorly executed. The alerts come in randomly instead of by date. We have to look very carefully to make sure we do not miss an important alert because it could have been buried in the long list. We would like to see the option to group the alerts by type or even importance into folders. Right now, it is a hodgepodge of chaos with only tiny symbols to show what type each alert is. And we would like the ability to select multiple alerts to delete at one time, instead of having to delete each one individually.

12. Move out procedure. The move out procedure could be better. It would be nice to have a move out checklist similar to other systems. Also, PW does not allow you to enter a forwarding address without doing the final accounting. We don’t want to refund a deposit until all the expenses and repair bills have come in, yet we can’t enter the forwarding address until the deposit is refunded.

Recommendations

The bottom line is that Propertyware does not listen to its customers, charges for every extra item, and is falling behind on technology. It will do a good job but only after a long training period. It is not as efficient as other options. And many of the features that sound so great on paper fail to perform well in the real world.

 
 

from Becky Hancock Realty
Specialty: Residential / Single-family
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Propertyware is a program that is capable of being amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that you can access it anywhere, and the support group is very quick to respond to questions.

Likes Least

I think it would have been a great idea to have someone from Propertyware come to our office and do a training seminar before we started the system.

Recommendations

Write down very detailed questions, and make sure it actually does things the way you expect it to.

 
 

from Foundry. Living Real Estate
Specialty: Apartments / Multi-family
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Absolutely terrible service

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

We were very excited about Propertyware's maintenance module and reporting efficiencies. Unfortunately, after we paid the initiation fee and two monthly fees, we were still without any usable service. We were told that we had full access, but we were never provided any information or guidance on how to access the system, despite multiple requests to three Propertyware reps. After informing Propertyware that we would be compelled to cancel the service (about which we had initially been very enthusiastic) unless we received access to the Iframe, modules, and software for which we had been paying, both reps again failed to address our inquiry. We canceled our service.

Likes Least

See above, as it has been described. We are completely dissatisfied with Propertyware.

Recommendations

There are many alternative software providers today. Find another software provider.

 
 

from TJE Capital, LLC
Specialty: Mixed Portfolio
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Do Your Due Diligence!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It allows for a lot of flexibility with the type of portfolio and diversity of properties. They provide unlimited support.

Likes Least

Reporting is limited and complicated to use. Users require a lot of support and training to do this on their own.
The vendor is unwilling to customize reports and unwilling to recommend outside vendors to assist.
The product does not link to Online Bank.
The accounting package is limited and does not allow for reoccurring depreciation.
Every module requires a lot of time and support for setup.

Recommendations

Setup is intensive. Consult several other organizations that utilize software in a similar way. This will allow you to figure out the strengths and weaknesses of each product to make a more informed decision. Insist on a working trial that will allow you to test for your specific needs and ease of use.

 
 

from Forsters Homestead Property Management
Specialty: Apartments / Multi-family
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

I love it! Almost everything is easier than TenantPro! Customize away!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I love how so many tasks are made easier and so many areas can be customized!

Likes Least

Customer support could be better, but it's not too bad either.

Recommendations

If you do the free trial, don't get discouraged. The free trial is very confusing, but once you are in your company with your information, it is way easy. Have a rep walk you through some of the areas you are interested in. Implementation will be time-consuming, but it's worth it!

 
 
 
Write a Review