OneSite Software


 

The RealPage Multifamily Property Management suite is a fully-integrated solution that handles every task of the tenant life cycle, from beginning to end: nurturing prospects on-the-go with new lease information accessed via tablet, managing rent with electronic payments, assigning service requests to the maintenance team and more. The Web-based system maintains data on each tenant, and offers residents an online portal for paying bills and communicating with staff members.

The system also serves as a customer relationship management (CRM) system, featuring automated reminders to follow up with prospective tenants and a database to save tenant information.

For the back office, managers and staff have access to strong financial accounting and compliance capabilities, as well as to a document management function for keeping digital copies of leases or vendor and supplier agreements. OneSite is flexible enough to help manage commercial office, retail, industrial or mixed-use properties.

 

OneSite - Entering new prospect information
 
  • OneSite - Entering new prospect information
    Entering new prospect information
  • OneSite - Changing rent amounts
    Changing rent amounts
  • OneSite - Property overview
    Property overview
  • OneSite - Processing checks
    Processing checks
  • OneSite - Generating reports
    Generating reports
  • OneSite - Late charge information
    Late charge information
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

65 Reviews of OneSite

 

Start your review of OneSite

Click to start
http://www.softwareadvice.com/property/realpage-onesite-review/
Software Advice Reviews (63)
More Reviews (2)

Showing 1-20 of 63

Laura from Villas - Real Estate
Specialty: University/Student
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Overall great

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, pretty self explanatory, appreciate being able to move payments easily and having the ability to track the changes

Cons

Don't like the exporting reports functionality to excel. Unless it's exported as csv, you have a horrible format you have to deal with in excel... And I'm convinced the csv and excel reports do not match 100%

 
 

John from Rivergate KW Residential
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

OneSite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great user interface and the technical support line is probably the best of any software I've ever used

Cons

Report writing function is cumbersome and can be time consuming to create one-off reports. Sometimes the program is slow to respond.

 
 

Rodney from Wilkinson Real Estate Advisors
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

OneSite provides a fully intergated solution package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A full suite of integrated products are offered by RealPage. Ease of use. User friendly. User mistakes easily corrected.

Cons

Custom reporting. Most outside integrations are complicated or non-existent. Others are very costly.

 
 

Drew from Internet
Specialty: University/Student
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Onesite works pretty well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Onesite works pretty well. It was a one stop shop for a lot of the tasks we worked in my student living job, and did a good job keeping it all organized. Definitely, has a lot of intriguing features

Cons

It can get easy to be bogged down by the minutiae of the site since there is honestly a lot going on. If your housing staff does a bad job keeping it organized, it can be a pretty frustrating system

 
 

Claire from Aspen Heights
Specialty: Mixed Portfolio
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Decent program but difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

I used OneSite for 2 years and found myself having a lot of issues with it. This could have been due to older computers but it would constantly freeze while I'd be in the middle of working. I use Entrata at my current job and find it to serve all (if not more functions) while being more user friendly.

Pros

-compatible with a wide range of other software
-serves its basic purpose
-customer support
-quality FAQ and forum online for questions on functionality

Cons

-difficult to navigate
-Can only fully be used on Internet Explorer
-freezes easily
-antiquated interface

 
 

Ginny from Wilkinson Real Estate Advisors
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Great software that is very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Overall, the best feature of the software is the simplicity of accessing different modules and being able to easily navigate through the system without any issues.

Pros

- Easy to navigate
- Budget formulation is direct and concise
- Bank reconciliation process is straight forward
- System features updated periodically

Cons

- Needs improvement on report functionality options
- Customer Service was not the most helpful
- I do not like how the Leasing and Accounting roles are on two different platforms

 
 

Melodie from Madison Apartment Group
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

OneSite is one stop for all!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

OneSite is a great system to navigate on. There are a lot of training manuals to help you every step of the way.

 
 

Carlos from RISE Residential
Specialty: Real Estate Developer
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Easy to use and very intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love how RealPage has so many different products that integrate with OneSite making our day to day tasks easier to accomplish and manage.

Pros

Always being updated and is very straight forward. You can learn your way around this software very quickly.

Cons

Some settings locations are not where you think they should be and you then start searching to see where they are. Sometimes in a place you would never think to look.

 
 

Johnathan from Campus Life & Style
Specialty: University/Student
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Overall I've had a great experience with Onesite

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

One of the pros, in regards to One site, is how easy it is to navigate. Getting from one task to another is seamless

Cons

One of the cons, in regards to One site, is the response time for support could be a little bit quicker.

 
 

Maritza from Scully Company
Specialty: Apartments / Multi-family
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and probably the best software I have seen in the 25 years I have been in this industry.

 
 

Corey from ZRS Management
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Best software for Multifamily

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love onesite and will forever us it if I am able to.

Pros

The pros of Onesite are functionality and ease of use. I have been using onesite for 7 years. The integration for everything is perfect. I am a super user on onesite and have loved learning the ins and outs

Cons

The frequent updates I know are needed but sometimes it slows the system down. I wish when you denied an applicant it denied it all the way in the system instead of having to deny the screening then deny the application. It would be nice to make the decision and then have it close the account out automatically but we still would need to process the FAS.

 
 

Sarah from Signature Mananagment
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I have worked with OneSite for years and it is easily functional.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to see if there were other ways of searching for someone by using other "descriptions". At this time, there is by name, plate #, social #, and phone #. I would also like there to be a feature that you could add in a gate card number or a key faub number.

Pros

Reports are easily accessible. OneSite is very user friendly for Tax Credit and Market mix communities. The features for residents is just enough and easy to use. I love the main page and how you can customize it to what exactly you need to see.

Cons

The only con I would have is the limitations that the On-Site staff has when creating levels. This may be a function that corporate only has access to but since letters are mainly generated by the leasing office, I wish there were more options.

 
 

Patrick from EdR
Specialty: Apartments / Multi-family
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

I have around seven years experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like numbers so I like the fact that once you put an apartment number into the system it generates that apartment up to view.

Cons

I do not like that you can add no attachments. This is hard for when you need to go to two different places to look for what you need.

 
 

Amy from W3
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I love working on OneSite, it is the best tool out there!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love that there are many ways to complete any single task. This makes OneSite easy to teach and learn.

Cons

I wish upper management was more informed on the different functions available. When OneSite is not used to its full capability teams are lacking great tools.

 
 

David from Keller Williams Realty
Specialty: Residential / Single-family
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2017

June 2017

Onesite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The Onesite tutorials made it easy to find answers to overlooked issues. The ease of software made it simple for training new employees adapting to a new system.

Cons

Initially, there were triggers that would slow down the process for move-ins/move-outs. Accounting department had to wait for Leasing to close moved out files. This was a perfect storm at the beginning of the month, with all sorts of new move-ins for the Leasing staff to balance.

 
 

Allison from Richland Development
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

I have recommended this software to other apartment complexes as it provides intuitive ways to produce accurate data.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Print reports to view availability, market data, pricing, occupancy, make-ready dates, and track leads and applications.

Cons

Late fees are automatically generated and need permission from higher management to remove in case of special circumstances.

 
 

Terence from Campus Evolution Villages
Specialty: Apartments / Multi-family
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Good Product for Property Functions

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to see and use to look up resident information and accounts. Onesite software has an easy functionality to look up account information when residents or prospects may call inquiring about various parts of information needed for their lease. There is a function to upload documents to each account to minimize the amount of paper used on-site.

Cons

No html capability when sending e-mails out. When sending out e-mails, residents/prospects, are more prone to open e-mail's that are formatted in html instead of text function.

 
 

Christopher from Prometheus Real Estate Group
Specialty: Apartments / Multi-family
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Intuitive, user friendly & an all in one system for just about all of your PM needs.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Best PM software I have used in my 10+ years in this industry.

Pros

User friendly, intuitive, easy to navigate. All in one system for lead management, payment processing, lease generation, letter and notice generation, customizable to your needs.

Cons

Tends to be a bit slow at times, This may not be a system issue and rather a server issue. would be great if the labels could be customized to each individual PMC's needs. Eg. The resident tab could be changed to Neighbor tab to fit our company lingo.

 
 

Melissa from Aimco
Specialty: Mixed Portfolio
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

New OneSite User

Ease-of-use

Functionality

Product Quality

Customer Support

Overall I am very happy with my OneSite experience. It was very easy to learn and navigate.

Pros

After using Yardi for more than a decade, I was nervous to learn a new program. OneSite has been a breeze! My absolute favorite feature is the ability to customize my 'Today' page. As my role in the company has changed, so has my need for at-a-glance information.

Cons

Rent posting is a little slower than with other software I've used. I get slowed down having to enter each apartment number. Having all current residents pull up numerically, by apartment number, is easier to enter everything quickly.

 
 

Justin from Corcoran Jennison
Specialty: Mixed Portfolio
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Grass is greener?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be great to get a Functionality Audit team together and finally fix a lot of the issues we face on a daily basis. the software is great but needs the attention to detail on a property level. Some of the "enhancements" are not enhancements for the community, in fact makes it more difficult most times.

Pros

Accounting products are great. They have most if not all solutions for property management software to help onsite teams and management companies get their job done. They see good products and buy them.

Cons

Most of the products Onesite purchases and projects they take on are completed to about 80% then the 20% lacking functionality leads to inefficiencies on most of their products. The products they buy are not 100% integrated ever and the customer service and promises are always unfounded. The company is so big they lack in communication.

 
 
 
Showing 1-2 of 2

Adrianne from Real Estate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2016

December 2016

Onesite Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I work at Prometheus Real Estate and we use one site to connect with our current and past residents at our apartment neighborhood. It is easy to find our neighbors and our information we need

Pros

How easily accessible searching our neighbor's information is

Cons

Can't seem to think of any

Source: Capterra
 

Kathleen from Caron Treatment Centers
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2016

September 2016

Excellent Development and Customer Sales and Service Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been building a patient treatment portal with ONEsite for almost 3 years. Working with the Development staff to get the tools built to meet our unique needs has been exceptional. Our Customer Rep, listens to our requests and offers suggestions to streamline our processes on the site. I cannot thank our team enough for their patience and guidance as we continue to grow our portal into a world class treatment tool.

Pros

It is a cost effective product that strives to meet our needs.

Cons

Customer Service line needs to be able to help problem solve when our customer rep is not available. If we are having connectivity issues waiting for our rep to come in when we are on the east coast is not acceptable.

Advice to Others

None

Source: Capterra