Rentec Direct
About Rentec Direct
Rentec Direct Pricing
Two subscription plans are available: Rentec Pro - $35/month Rentec PM - $40/month The pricing varies according to the number of units to manage. Discounted Premium Tenant Screening packages are available for in the platform for an ?additional cost.
Starting price:
$45.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Rentec Direct
1 - 5 of 184 Reviews
Eric
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2019
Blows our old platform away !
Overall positive, still needs a little tweaking.
PROSBuilt in marketing tools (website). Right-priced screening tools. Accounting features.
CONS1. Asking someone to "Apply now" (from just the pictures) is a bit intimidating for many prospective tenants. There should be button for "request more information, and maybe "for a faster response answer these questions". Basically looking to have them fill out a brief questionnaire before actually applying with social security numbers, kids names, etc. So for now I'm using the "apply now" button as a questionnaire, and still have tenants completing paper (full) applications (after viewing property). Would love to be able to do BOTH online. 2. It was not immediately clear that we needed to set a fee for credit cards. In our first month a bunch of tenants saw no fee for the credit card, so we got charged a bunch of fees we did not intend to pay! 3. In addition to rentals, we do some fix/flips and some fix to hold. It would be awesome if there was a way to track ONLY capital expenses for a property
Vendor Response
We appreciate your praise & feedback, Eric! And, good news! You can track those capital expenses for a property if you wish. It's as simple as adding the property, creating any special expense categories and posting those expenses. You'll be able to drill into one or more of these categories in your financial reports.
Replied April 2019
Mallory
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2018
Great value
Overall, this is a really great program. Cost is low, customer service is responsive, and there are a lot of capabilities. So far, it seems they continue to add new features and improve, which is a great sign for future growth. I would definitely recommend them, and I'm happy so far.
PROSEasy to set up and pretty easy to use. Most likely, the confusion sometimes has more to do with my accounting abilities than the software itself. Customer service is very quick to respond, which is great, although not the friendliest. They seem to work to continue improving, which is important. They recently added a co-renter option for portal access, which is fantastic, and I'm so happy they added that. We have only had the service a month or two, but so far, we are pleased.
CONSLike I said, customer service is responsive and quick, but not the friendliest, but they get the job done & that's most important. I feel like there are some functionalities that I feel would be pretty standard, yet Rentec doesn't have the feature. For instance, you have to do a work around for multiple property owners, but it doesn't really help much. Reporting functionality is lacking. There are a good bit of reports, but some that should be standard are not available. I also do not like the way ACH is reported, because you have to do a little digging to find out if payments went through or just trust it's working. However, technology, as we know, does not always work properly, and I hate to just leave it to chance. Although, this is probably more of an issue with Forte, who processes the payments, than Rentec. However, Rentec did partner with this company, so it's basically lumped in together.
Vendor Response
Thank you, Mallory - excellent feedback. And we're grateful you're still a Rentec client! Due to your and other client feedback, we're excited to say we've just improved how ACH funding is reflected daily in your bank account. This change should make it much easier to know exactly which transactions process. With processing reports, and automated ACH fail notifications, you shouldn't have to leave anything to chance. And please know we'll continue to work hard to refine & enhance your tools.
Replied February 2019
Robert
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2022
good for the money. A good starter software
It's mixed. I think it is a good product but sometimes it feels like they fired their engineer who built it and the people left dont know how to fix major problems.
PROSThe price is good and it works....just not smoothly. It is like working on an AS400 from the 90's
CONSFor years I was promised fixes, now they have rolled out a new version that has it own set of glitches on top of the old ones. Support is always delayed, phone is never answered. (In five years no one has ever answered the phone) You have to text or email, response time can be an hour to a day. Sometimes i feel like they dont here my issue and send responses based on keywords they heard
Reason for choosing Rentec Direct
Price
Rick
Verified reviewer
Real Estate, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Primarily Use for Advertising Non-MLS Properties
Even though we jumped to Buildium for most of our Property Management activities, we stayed with Rentec for the marketing aspects as their system is probably the most flexible out there for that. It would be better if we had 1 system doing everything but we are picky and want the best best of both worlds are willing to pay for it.
PROSWe use the property setup screens, the rental website portal, and syndication. We love that we can list a rental property and either syndicate it to listing services or just advertise it without syndicating it. This has helped us greatly in our marketing, especially for properties that we will only lease and not manage.
CONSRentec has accounting built-in but we were never able to make a go of it as it didn't have all of the functionality that we needed so we stayed with Quickbooks Premium for years until deciding to jump to Buildium for accounting and leasing.
Vendor Response
Thanks for the review, Rick! We're so happy you've been with us for six years and that you're enjoying all the marketing features. So many enhancements have happened since you came on board. I'll reach out to you to see if you might be missing out on new features, especially related to accounting. Cheers!
Replied May 2021
Denise
Commercial Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Rentec Direct is very user friendly and support is always available and excellent!
I would have and HAVE recommended RenTec Direct to other Property Management Companies.
PROSRenTec Direct Software is extremely user-friendly and so easy to use. I am not very computer literate and I was able to teach myself the program. When I have a problem or question or something out of the ordinary comes up I just call support team and is there so helpful, friendly and personable. That definitely helps when your stressed and need help with your software!
CONSThere are a few things that I would change regarding some of the reports, however, they have been adding and changing things daily so I do not really have many cons.