roomMaster
About roomMaster
roomMaster Pricing
Prices starting at $195 / month for 1 - 39 rooms. Contact innQuest for a pricing quote.
Starting price:
$195.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for roomMaster
1 - 5 of 65 Reviews
Michael
Verified reviewer
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great Hotel Software for 60 room property
Very happy, software is reliable, has never crashed , very stable
PROSI have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly.
CONSThere is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board
Vendor Response
Michael, Thank you so much for taking the time to write this review. Your comments and feedback are appreciated. Looking forward to the next 18 years of the relationship! Kent H.
Replied November 2018
William
Hospitality, 11-50 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed March 2020
Expensive customer support and hardware costs. We then had to pay to get our database.
We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing.
PROSThe software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.
CONSThe software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.
Vendor Response
Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly for security issues with legacy technology. Clients affected by this were given 1 year to complete a required upgrade at minimal costs. Our clients have full access to and own their data. Reporting is available for assisting with a move to a new system at any time. However, if desired there is an available add-on that can export the data as well into a .CSV format for importing into another system. We thank you for your business and wish you success with your new system.
Replied March 2020
Chris
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2018
Not designed with the end user in mind
Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.
CONSLacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.
Vendor Response
Chris, Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March. We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution. We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.
Replied February 2018
Marlon
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
The MOST COMPLET, feaure rich, yet so user-friendly PMS
RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!!
PROSRoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS.
CONSI am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints!
Reason for choosing roomMaster
Found it to be the most feature rich and user friendly software and also with great customer support. The system is updated constantly with more great features and improvements which my team and myself love!
Vendor Response
Marlon, Thank you so much for your review. We are proud to partner with your award winning property and team! Sincerely, Kent Howard, Vice President
Replied November 2019
Emma
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Good product for small hotels,
Good product, cloud works great but too expensive so changing software
PROSEase of use, easy to train, simple revenue management included
CONSCloud is far too expensive No multi property feature Not enough advancement in this changing world
Reasons for switching to roomMaster
Ease of room master
