Tenant File Property Management Software Software


 

Tenant File Property Management Software is an on-premise solution for apartment, condo, commercial, residential, retail and self-storage property managers. The system includes accounting, tenant and lease tracking and building maintenance functionality.

Accounting features offer a general ledger, accounts payable and transactional history. Reports are available for various property, owner, unit and tenant data, including ledger and outstanding balances.

Users can maintain unit information, such as number and type of rooms, deposit rates and materials. Managers can also upload photos of each unit.

Tenants can pay rent online, which is entered into the system. Users can then automatically post late fee income and see a running total of rent payments.

 

Tenant File Property Management Software - Property features
 
  • Tenant File Property Management Software - Property features
    Property features
  • Tenant File Property Management Software - Check register
    Check register
  • Tenant File Property Management Software - Ledger
    Ledger
  • Tenant File Property Management Software - Post rent income
    Post rent income
  • Tenant File Property Management Software - Scheduler
    Scheduler
  • Tenant File Property Management Software - Data copy and restore
    Data copy and restore
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 8

19 Reviews of Tenant File Property Management Software

 

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Software Advice Reviews (2)
More Reviews (17)

Showing 1-2 of 2

Cathy from S&S Realty
Specialty: Apartments / Multi-family

May 2016

May 2016

Straight forward - basic setup works for small company.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Download and go. Can understand flow making this an open and go.

Likes Least

No way to get question answered without paying - even when software was new. Can't just call someone up - email only lacks any true customer service experience.

Recommendations

Outgrow - becomes cumbersome with multiple owners/properties or accounts. Purchase the add-ons when buying will make your experience better.

  Response: Tenant File Property Management Software, Tenant File Property Management Software

Date: May 2016

May 2016

 

I’d like to thank Cathy for taking the time to review the Tenant File. While it is a favorable review, I’d like to respond to the comment regarding customer service:

All customers that purchase a new version of the Tenant File get 2 full months of free phone support from the date of purchase. (Even current users purchasing an update get 1 month of free phone support). We allow 10 minutes per day, Monday-Friday. This goes well beyond the phone support standard in the industry. During those two months, we also provide unlimited free web-based support through our ticket system. Ninety percent of all questions are answered the same day (usually within minutes) by a personal response from a Tenant File support technician. If a question comes in late in the day it might be answered the following work day, but all questions are responded to fully and by a qualified technician. An addition, we provide a full copy of the Tenant File User’s Guide (over 120 pages) in a searchable PDF right within the program. With one click in the software, customers can reach our web support page which also provides answers to common questions and how-to videos.

After the free phone support period has expired, we do offer paid phone support, which is very reasonable in price. However, the free personalized web support is unlimited for all customers with one of the last two releases. On top of all of the above mentioned support, the Tenant File is very easy to learn and use, so typically there are very few questions.

 
 

Anneliese from AMK Properties
Specialty: Residential / Single-family

October 2015

October 2015

A long time user very happy with Tenant File

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have made a product very easy to use, and it is desktop based, not web based. I feel that my data is safer and easier to back up. The software is easy to navigate and the reports are just what I need. I really recommend this software to property management companies, or individual property owners like myself.

Likes Least

Nothing negative at all. Their support has been tremendous. The free phone support helped me get started years ago, and I haven't needed phone support since way back then, probably close to 10 years. If i had a question, I simply clicked a button in the program and sent in a question. The reply was fast and helpful.

Recommendations

Try out the demo they offer from the website. They also have a free video that shows you the entire program. Then call and ask lots of questions. They are always courteous and knowledgeable.

 
 
 
Showing 1-17 of 17

dale from Res7, LLC
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Don't Put Your Client Data At Risk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In today's internet age I can't trust my client data to the cloud so I keep it locally, on my computer. Tenant File security is the only security I trust.
The software is easy to learn, has powerful reports and the structure of the programs allows one to control all aspects of a property management business.

Pros

local security
powerful reporting
convenient access to data

Cons

need popup menus and retention of data on screen

Source: Capterra
 

Beth from Arizona Living PM

January 2017

January 2017

Good product for someone on a budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I like TENANT file but it isn't an internet based product so I can't assess it from anywhere but the office. It does not reconcile every month so it is a little hard to balance the account. For the price, it works for us, though!

Source: Capterra
 

Marcus from Harlingen Homes

January 2017

January 2017

Works for my needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

I run a small management company as a part of my brokerage. The program does well for me, but has a couple of functional quirks that require account adjustments periodically. For example, after I backup at the end of a year, I want to get rid of old tenants and clean up my interface. When I delete an old tenant from the active file, I have to manually adjust the owner's balance to replace all the old transaction dollars (rent received, payments made). It only takes a little bit of time, but it's confusing to owners.

Customer Service is usually very helpful!

Source: Capterra
 

Laura from Parkview Apts

January 2017

January 2017

Tenant File

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Support

They still do not have an update in order for the word processor to stop timing out. They may have it fixed sometime before I retire

Source: Capterra
 

George from George Politis CPA
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Great Software to keep track of your real estate investments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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A great software to use for your real estate. It's easy to use, it has many useful features and reports.
It has all the reports that your accountant needs to do the tax returns at the end of the year, such as general ledger, profit and loss etc. It's flexible.

Pros

Easy to use, many financial and non-financial reports.

Cons

n/a

Advice to Others

no

Source: Capterra
 

RON from CHEROKEE DEVELOPMENT/RON WARD HOMES

January 2017

January 2017

TF REVIEW 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support

Small problem- last update removed automatic check numbering when entering printed checks. liked old way so as not to enter check number each time.
BIG PROBLEM- WHEN ENTERING PRINTED CHECKS THE NAME CHANGES FROM OLD CHECK BUT ACCOUNT, POST TO AND AMOUNT CARRY OVER. I HAVE TO X OUT AND START OVER WITH EACH CHECK. I HAVE CALLED SEVERAL TIMES AND YOU SAY YOU CAN'T DUPLICATE ERROR. THE ONLY WAY TO FIX IT SEEMS TO ME IS PROVIDE ME WITH A NUMBER THAT I CAN GET RIGHT THRU ON SO TECH CAN LOG ON AND SEE PROBLEM. I DID THIS MONTHS AND MONTHS A GO, TECH SAW WHAT IT WAS DOING AND SAID HE WOULD CHECK WITH SOMEONE THERE AND GET BACK WITH ME.---NEVER HAPPENED. AT YOUR SUGGESTION I CALLED A COMPUTER TECH. HE CHECKED THE SYSTEM AND SAID SOFTWARE PROBLEM

Source: Capterra
 

Jane from None/Individual
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Tenant File V.8.0

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Tenant File starting many versions ago, have recommended it to many property managers, and all of them have loved it. It is robust, easy to use for how powerful it is, and is the best value property management software on the market. It includes tracking, and reconciling bank accounts, not just tracking properties, tenants, units, income, and expenses. Its report library is well organized, easy to use, and regularly used reports can be memorized for easy use. It makes dealing with security deposits and security deposit refunds or forfeitures easy. It is very logically organized (quite different from all other property management software) by using separate ledgers for tenants, units, properties, and owners, which each feed into the other. Everything is easy, backing up, year-end closing, moving tenants from one unit to another, adding units, properties, tenants, and owners, moving properties to other owners if sold from one owner to another. It has automated most activities, like but not only charging rents, entering rents received, adding late fees, raising rents, and printing reports. Photos and documents can be attached everywhere needed. Emailing reports is easy and can be automated. Customizable letterheads are built into the program. Quick fill (type the first letters and it finishes the rest) is available in many fields. There are many keystroke shortcuts so you don't always have to be mousing around like a video game. Pull down menus are everywhere they are needed. A fully functional "sample" program can be downloaded to try it before you buy it, and the printed manual (and the help file) are really helpful and easy to use. Online automated rent collection, vacant unit advertising, and other functions are available.

Pros

See my review

Cons

You must go back to the main menu to get to other functions. i.e., you cannot go from anywhere in the program to everywhere else directly. However, this makes the software easier to understand, more reliable (fewer links for breaking), and more logical in its approach.

Advice to Others

If you are managing hundreds of units, there are more powerful software programs out there, but they will cost many times as much and will be much harder to learn how to use.

Source: Capterra
 

Jayne Ellen from Vintage Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

I used TENANT File for over 13 Year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I chose TENANT File because it looks easy to use. It gives me all the info I need and is easy for owners to read. There are a few breakdowns I wish it could do, but overall it a very good system.

Pros

It is easy to read and understand for me and the owners

Cons

I can't run a report on how many owners I have, or their phone numbers, without printing out every single unit under their name. I need to print an easy list of owner names and phone number to take home or on vacations. I don't need a novel to carry around

Advice to Others

I think your service contract should be based on how many hour or calls a client uses. Every time I pay for a service contract I don't need it until it expires.

Source: Capterra
 

Bob from McKenzie Properties
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Bob's review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm very happy with my Tenant File program. Customer support is the first rate and the features that I use are user-friendly.

Pros

Customer support

Source: Capterra
 

Judy from RentUps
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Powerhouse Property Management for a Reasonable Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After pouring through reviews and comparisons of numerous property management programs, I finally settled on TenantFile for my small property management & leasing business. I've been using it since 2011 and it has suited my needs in every way. My clients are happy with the easy-to-understand reports and I have been happy with the easy file setups and customer service. I highly recommend this software to small property management business - it gives you exactly what you need to run a business without breaking the budget, and you own the software vs. a subscription rate which adds up to $$$$ over time. When you can't figure something out after reading the on-line "help" guide, you can easily get a live person to help figure things out at a reasonable rate.

Pros

Easy to use and reliable software at an affordable price.

Cons

Accounts were a bit tricky to set up in the beginning but easy now.

Advice to Others

I've used a couple of other property management programs before and the programs were expensive and full of features I didn't need for my business.

Source: Capterra
 

Peter from Sunshine Property Manaement
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The Perfect Property Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From Day One we found Tenant File 8 to be user-friendly. Managing the properties was difficult until we started using Tenant File. I would highly recommend Tenant File to any Property Management Company that wanted to improve their overall production.
Peter
"Assistant to the Broker"
Sunshine Property Management "Show Low AZ"

Pros

User-friendly, increased production, the best accounting by far, overall better than other similar software

Cons

Not Many

Advice to Others

Have fun becoming a more productive property manager

Source: Capterra
 

dale from Res7, LLC
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

TenatnFile

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Firstly, TenantFile offers security from the internet and its dangers.
Secondly, I have never seen the high quality, fast support from a software company as I have gotten with TenantFile.

Pros

Security
Support
Functionality

Cons

Lack of interactiveness - multiple open windows

Source: Capterra
 

Whitney from Godfrey Property Management, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Pretty user-friendly with lots of report options available.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I researched several software options for property management and decided upon Tenant File a couple years back. Each year I've learned new things that I can use the software to do. It is a software that provides tons of different types of reporting options so that the various clients/users can see income/expenses/tenant info. in a report that they understand. I highly recommend to managers of income properties.

Pros

Lots of report options

Cons

When entering leases that are going to start at a later date in the year the user must be sure not to enter rent info. so that it's not paid to the owner before the lease begins. Then must delete the future lease info. when it rolls around after typing it over the previous tenant info. Seems like there could be a better way to enter future leases that are going to happen later in the year without having to take those steps.

Source: Capterra
 

Tammy from Stonecreek Realty

November 2016

November 2016

Tenant File Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program was incredibly user friendly. I was able to use the free phone support for the first two months which was very helpful as I learned the program. Everyone that I've spoken to has been more than willing to help.

Pros

The automated functions such as charging rent and posting late fees has made my job much easier!

Cons

I have no complaints

Advice to Others

They have posted some very useful training videos to help you learn the program! Also, make sure you take advantage of the phone support!

Source: Capterra
 

Virgie from DaVirge

November 2016

November 2016

Tenant File review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I found this program and purchased it a couple of years ago to many my own rentals. It has saved me so much time yet it is so easy to use. It was a great investment.

Pros

Network capable. The ability to email reports. You can keep track of repairs and all the work done on the properties. Great P&L Reports to see what each property is making for me.

Cons

It does not calculate depreciation on my properties. However, I can export to my Accounting programs to do that.

Advice to Others

The Tenant File has been in business for many years and is a solid program. There are many other programs out there that will cost you a whole lot more money to do the same thing as this program will do for a much less cost.

Source: Capterra
 

Vernon from Vernon Smithson
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

A Wonderful Easy to Use Program I've Had for Years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm a private property owner, not a manager, but I'm sure the Tenant File is fine for both. I've been using this product for about 8 years, and have stayed up with the new releases, which are inexpensive. Especially compared to the high monthly payments of web-base software, the Tenant File is very affordable. It is desktop based so I have control over everything. I have mastered it, but if I do have any questions, I can contact their web support and get an answer within hours. They have paid phone support after the free phone support runs out, but I haven't needed that.

Pros

Easy to learn and use, with good support and inexpensive updates.

Cons

I don't have any negative things to say about it.

Advice to Others

I'm concerned about the safety of my data, and what would happen if the Internet goes out at my home business for a while. With the Tenant File on my desktop I don't have to worry about either.

Source: Capterra
 

Anneliese from AMK Properties

November 2015

November 2015

I love working with the Tenant File ! (long time user)

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've had the Tenant File for about 10 years, and I would not switch it for anything. It is easy to use and has lots of great reports that I can email to both tenants and owners. As technology has progressed, so has the Tenant File, so I can upload vacancies to the web, receive my tenant rents online, and pay my owners and vendors through ACH.

I wouldn't want to use a web-based program like you hear so much about today. I prefer to keep my confidential information safe behind my firewall, and don't want my entire business to fail if the Internet goes down. Plus, the people at Tenant File have always been a joy to work with - very professional and friendly.

I would certainly recommend the Tenant File to anyone thinking about purchasing a property management software program.

Source: Capterra