Tenant File Property Management Software is an on-premise solution for apartment, condo, commercial, residential, retail and self-storage property managers. The system includes accounting, tenant and lease tracking and building maintenance functionality.
Accounting features offer a general ledger, accounts payable and transactional history. Reports are available for various property, owner, unit and tenant data, including ledger and outstanding balances.
Users can maintain unit information, such as number and type of rooms, deposit rates and materials. Managers can also upload photos of each unit.
Tenants can pay rent online, which is entered into the system. Users can then automatically post late fee income and see a running total of rent payments.
Cathy from S&S Realty
Specialty: Apartments / Multi-family
Download and go. Can understand flow making this an open and go.
No way to get question answered without paying - even when software was new. Can't just call someone up - email only lacks any true customer service experience.
Outgrow - becomes cumbersome with multiple owners/properties or accounts. Purchase the add-ons when buying will make your experience better.
Response: Paul, Tenant File Property Management Software
Date: May 2016
I’d like to thank Cathy for taking the time to review the Tenant File. While it is a favorable review, I’d like to respond to the comment regarding customer service:
All customers that purchase a new version of the Tenant File get 2 full months of free phone support from the date of purchase. (Even current users purchasing an update get 1 month of free phone support). We allow 10 minutes per day, Monday-Friday. This goes well beyond the phone support standard in the industry. During those two months, we also provide unlimited free web-based support through our ticket system. Ninety percent of all questions are answered the same day (usually within minutes) by a personal response from a Tenant File support technician. If a question comes in late in the day it might be answered the following work day, but all questions are responded to fully and by a qualified technician. An addition, we provide a full copy of the Tenant File User’s Guide (over 120 pages) in a searchable PDF right within the program. With one click in the software, customers can reach our web support page which also provides answers to common questions and how-to videos.
After the free phone support period has expired, we do offer paid phone support, which is very reasonable in price. However, the free personalized web support is unlimited for all customers with one of the last two releases. On top of all of the above mentioned support, the Tenant File is very easy to learn and use, so typically there are very few questions.
Anneliese from AMK Properties
Specialty: Residential / Single-family
They have made a product very easy to use, and it is desktop based, not web based. I feel that my data is safer and easier to back up. The software is easy to navigate and the reports are just what I need. I really recommend this software to property management companies, or individual property owners like myself.
Nothing negative at all. Their support has been tremendous. The free phone support helped me get started years ago, and I haven't needed phone support since way back then, probably close to 10 years. If i had a question, I simply clicked a button in the program and sent in a question. The reply was fast and helpful.
Try out the demo they offer from the website. They also have a free video that shows you the entire program. Then call and ask lots of questions. They are always courteous and knowledgeable.