TOPS [ONE]


 

For property management firms and self-managed associations looking for an efficient, intuitive system to manage their portfolio, TOPS Software offers a flexible, scalable system specifically designed to manage condos and HOAs. Developed by community managers with more than 2 decades in the industry, this easy-to-use solution doesn't require advanced computer or accounting knowledge. With TOPS Software, HOA and condo managers can save both time and effort, reducing costs and gaining control of their entire portfolio.

TOPS Software can be easily scaled, meeting the needs of property managers with 50 to more than 10,000 units.

The flagship product, TOPS Professional, offers a powerful accounting system that can manage any number of associations and follows all AICPA guidelines for Condo/HOA accounting. With this integrated system, all property management operations are centralized into one system, offering managers a single location to access financials, payables and receivables, manage work orders, violation enforcement and even create websites.

At the core of the solution is the Owners module, which allows managers to track unlimited data: homes, owners, renters, officers and more. From the module, communication is made easy with custom form letters, mailing labels and even targeted emails. Reports can be easily customized, and the Calendar/Scheduler tracks private, community or company wide events.

TOPS OnPoint is their web-based system based of industry CRMs. With this dashboard-driven solution, managers that already have accounting can manage operations, track owners and contacts, generate communications and more, all accessible from the Web.

For condo and HOA managers looking for an integrated, easy-to-use system backed by industry-leading customer support, TOPS Software is user-friendly and flexible.

 

 

 

TOPS [ONE] - TOPS iMail
 
  • TOPS [ONE] - TOPS iMail
    TOPS iMail
  • TOPS [ONE] - TOPS Reports
    TOPS Reports
  • TOPS [ONE] - Vendor History
    Vendor History
  • TOPS [ONE] - Owner Grid
    Owner Grid
  • TOPS [ONE] - Homeowners Record
    Homeowners Record
  • TOPS [ONE] - Balance Sheet
    Balance Sheet
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

34 Reviews of TOPS [ONE]

Showing 1-20 of 34

 

from Saw Creek Estates
Specialty: Community / HOA
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

IT support of product

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Likes Best

Nothing to like, poorly engineered product utilizing old outdated technology

Likes Least

Poor Support system, support is hard to reach and usually cannot resolve our issues quickly

Recommendations

Support is available via phone 24 /7 ,via web chat 24/7 and via email for non-critical issues

 

from SAWCREEK ESTATES
Specialty: Community / HOA
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

I used this software to view the homeowners information and records.

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Likes Best

This product was okay until it crashes. Enough fields for the account information for the homeowners.

Likes Least

The time that I had worked with the software was about 2-3 years total. The system at times would crash and the IT tech person they would need to reboot the system itself. The program sometimes was slow.

Recommendations

I think Upgrading will make it faster. Add more fields for the account information for the homeowners.

 

from Saw Creek Estates
Specialty: Community / HOA
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

TOP Speed Software

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Likes Best

The software is very user friendly and easy to navigate.

Likes Least

The software is not web-based and can slow down the network.

Recommendations

Look for a web-base software that would allow for faster upload and download of files.

 

from Saw Creek Estates Community Assocation
Specialty: Residential / Single-family
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

TOPS has glitches

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N/A

Likes Best

Tops can hold a lot of information, and there are numerous sections for various information

Likes Least

Certain parts of the program are very slow and you can not import/export

Recommendations

Speed up the software and allow the software to be compatible with other programs

 

from Saw Creek Estates CAI
Specialty: Community / HOA
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Tops is almost there

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N/A

Likes Best

I like that it's easy to navigate and I can export some reports.

Likes Least

The time it takes to run reports.
It's not compatible with other programs we have to use.

Recommendations

Tops has a lot of potential but it's not there yet.

 

from Saw Creek Estates Community Association, Inc.
Specialty: Community / HOA
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Tops is not as good as it seems!

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Likes Best

The software has many features that originally excited us when we purchased it over 15 years ago. It is also one of the most commonly used software for Home Owner Associations on the market.

Likes Least

It is not user friendly and the programming is terrible. It does not have simple commands like putting tables in alphabetical order or descending/ascending order. It also does not have any good importing/exporting features when pulling or manipulating data.

Recommendations

Consider what you really need it for. If it is a smaller size HOA or a condominium then it should not be that bad but if you are managing an HOA that houses over 2K or 3K consider going with another software without all of the bells/whistles but offers some flexibility for simple tasks, as noted above.

  Response: Andrea, TOPS Software, LLC

Date: September 2016

September 2016

 

Jessica, thank you so much for taking time out of your busy schedule to share your thoughts on TOPS. I was thrilled to hear you are still using our product 15 years later, but the lady has certainly begun to show her age, as you pointed out.

If you are interested in a beautiful and functional new product that meets all your needs and looks and feels cutting edge, I would encourage you to look into TOPS [ONE], our completely new web-based platform for community association. It is a full replacement for TOPS Pro, rewritten from the ground up to be more practical for the modern community association manager. Please check it out at http://tops-one.com/one

Sincerely, Andrea Drennen, Marketing Manager at TOPS Software

 

from East Coast Property Management
Specialty: Community / HOA
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Full of Bugs and No Support

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Likes Best

The vendor has very nice and professional employees

Likes Least

The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.

Recommendations

If you buy it, plan on shelling out money every month if you expect it work properly.

  Response: Andrea, TOPS Software, LLC

Date: July 2016

July 2016

 

Jay, thank you for taking the time to share your opinion on TOPS. Feedback like yours keeps us honest and allows us to continually improve both as a company, and in our products themselves.

I am very sorry to hear that you have had some problems using the software. As I am sure you know, every software program (even the big boys!) have issues that sneak their way into the code. This is why we offer the monthly support plan for clients not only to have access to our world class support team, but also to provide you with regular updates to the software. More than just new features, these semi-annual updates include many bug fixes.

Because the product that you purchased is a stand-alone Windows product, the only way we can afford to provide the level of support we offer is to charge a monthly maintenance fee.

With our newer, SAAS products, support and updates are included in the monthly fees, but there is no way to do that for a one-time purchase. So yes. We do charge for support. But we do offer scaled plans that make it cost effective for smaller organizations like yours. And I promise you, it's worth the price.

 

from Indian Spring Master Association, Inc.
Specialty: Mixed Portfolio
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

We have used TOPS PRO since 2008

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Likes Best

The team is extremely friendly and the platform of the product has everything we need.

Likes Least

The wait time for tech services if you do not pay for Premium support

Recommendations

Check out the reports and ease of use. Make sure you try some of the plug-ins and third party vendors.

 

from 3rd Coast HOA Management P.C.
Specialty: Community / HOA
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Robust GPS based software - with full service abilities

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Likes Best

The software provides a full service - bank / accounting / CCR Violation processing / website integration capabilities via the API (Aplication Programming Interface). The API interface allows 3rd party vendors to interface with the TOPS software and provide many future growth options beyond just that offered by Tops.

Likes Least

New streets not yet mapped in a new subdivision is a bit difficult to map an exact location for the GPS violation software.

Recommendations

Pick Tops core accounting software then utilize these additional 3rd party services:

Bank interface - http://acapbank.com/about-us

Website portal integrations - http://www.comwebinc.net

Postal invoicing & mailing solutions for homeowners that have opted communication via regular mail - https://www.southdata.com/default.aspx

 

from Amelia Island Management
Specialty: Mixed Portfolio
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Excellent products from an excellent company with excellent service

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Likes Best

The product meets all of our needs and then some. The mobile add-ons allow for field efficiency and ease of use. Support has been top-notch. All of their reps possess superior customer service skills and are very attentive and thorough. Everyone makes us, the customer, feel most important.

Likes Least

We would like to have a more flexible report writer. With the SQL database, maybe the future holds good news for that request.

Recommendations

First, evaluate the cloud operation option. What a life saver. There's no need for expensive IT support and no expensive hardware; it's the only way to go. How do other vendors integrate to website technologies? TOPS and AtHomeNet have a very robust link that is appreciated by our customers.

 

from McCormick Woods Association
Specialty: Community / HOA
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use!

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Likes Best

It's easy to use and has what we need in one software package and at our fingertips. We are able to save so much time compared to our last software. In the beginning, it seemed like we must be missing steps, because things just didn't take as long as they had in the past.

Likes Least

I don't like the customer support. Aside from our problems with customer support and getting things corrected, the other least favorite aspect of TOPS is not being able to modify reports and financials like I would like to. I am used to having the ability to change things and that just isn't possible with TOPS. We were told before we purchased that they are working on modifications to where we can make some changes. I really hope that happens.

Recommendations

I recommend that if you are interested in association software that you give TOPS a try. We were able to demo the product before purchasing, which was so important. We asked Andrew a zillion questions that he answered quickly and completely.

 

from PML Management
Specialty: Mixed Portfolio
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great Product/Very User-Friendly

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Likes Best

It replaces a lot of other programs that are used on our computers; it centralizes the property management and accounting information and processes.

Likes Least

When searching for a vendor, you can't really search by type of vendor, and you can't combine duplicate vendors.

Recommendations

Try to really use all parts of the software; if you only use one or two parts, you can't really get a well rounded evaluation.

 

from Pelican Association Management
Specialty: Community / HOA
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Best software for managing planned communities!

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Likes Best

The product pretty much covers all the needs to effectively and efficiently manage multiple planned communities. The vendor's customer service, tech support, and IT team constantly improve and make the software better, which is awesome.

Likes Least

Sometimes it takes awhile for the IT and development team to fix glitches after releasing a new update.

Recommendations

Just to be sure to get the most out of the training and implementation team in the beginning; it will make your life a lot easier. Software can do what you need it to do, but the software is only as smart as the person using it.

 

from Property Management Solutions, LLC

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The Tops system has facilitated my company’s growth by providing a reliable, comprehensive property management system that easily accommodates new communities as fast as I can sign them up. Instead of an operating expense, Tops have proven to be an operating investment, easily proving more in savings and peace of mind that I ever expected.

The Tops system is easy to learn and has a modern, user friendly format that makes navigating the system a breeze. Support staff are friendly and very knowledgeable. Perhaps more importantly, they listen. They actually provided my company a customized solution, specifically to suit our business needs. Tops is great product for a budget conscious company on the rise.

 

from PML Management Corp- San Mateo, CA

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We began using TOPS in September 2012 after reviewing and researching many other software options. TOPS is not only reasonably priced, but they offer many additional modules or services to increase productivity and efficiency. TOPS software is very user-friendly, robust, practical, detailed, and it is frequently updated to follow new legislation. They also have a terrific tech support team. Every call we have made resulted in a solution. The team is friendly, courteous, understanding, and compassionate. They do not belittle or shame us when we make a stupid mistake or call with a “dumb” question.

TOPS software allows us to create violation letters, collection letters, architectural request forms, and much more directly from the software. The A/P portion allows for keeping copies of invoices directly in the vendor history instead of storing years worth of invoices in filing cabinets. We can store copies of recorded deeds directly in the owner’s record instead of scanning it into another system or holding paper copies.

TOPS offers much more than just keeping standard AR/AP records. Since beginning with TOPS, we have been able to reduce our stored paper and practically eliminate our third party scanning system. I highly recommend the software to HOA/CID management companies.

 

from SouthShore Property Management

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I purchased the TOPS system for the company that I started back in the beginning of 2011. I made this decision after 10 years in the industry and having used several different property management software programs. I chose TOPS because it was easy to use and being geared specifically to HOA's, it had all of the functions that were needed.

Over the past years, TOPS has remained the backbone of our firm. We depend on it to maintain all of our community information in a central location. Upon purchase the team at Tops worked quickly to get me set up and provided ample training for use. I have also found that it is very easy for me to train new users that have been added to my team on the program. It offers a very simple and forthright menu system.

Overall, I would certainly recommend TOPS to those searching for new management software. As with any software, you may find areas of the program that are not specifically suited for you. However I do not believe that any firm is going to find a program that meets 100% of their requirements/wishes unless it is custom-designed.

On a final note, I would have to add that the technical support team is absolutely amazing. I have never received anything less than stellar service when I have had the need to call in. Any areas that I feel the software may be lacking to meet my personal desires is certainly made up by the service of their support department!

 

from Reliance Property Management Group

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Our experience utilizing TOPS software for our association management business has been nothing short of wonderful. From owner database management, to work order management, to the accounting module and reporting, the software is just what we need to conduct our operations efficiently.

Utilizing their hosted solution has also been a great move for us, as it cuts down on server costs whilst improving server performance.

Customer service is helpful and responds quickly to our needs, something which we found was missing in the competition. I would especially like to thank Teri P. and Chris P., but also the entire team at TOPS for superb service.

 

from Community Management Group

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TOPS software is the worst association management software there is. If you call up with a system wide problem they will show you how to fix it in one community, and then tell you to do the rest. You can't reach anyone on the phone to complain about the techs either because their department is small. They will just pass you around from one tech to the next. Every time I have to call these guys, I grab the closest stress ball because I know I will be on the phone for at least 60 minutes.

If you are considering this program, please be aware! They are not customer-service oriented! They will sell you their program and then your pretty much on your own. When the vendor history in each of your communities disappears because of an upgrade, don't expect much help.

So far in 2013 I have had to call support over 35 times, not once did I enjoy the experience or leave a good review!

  Response: Andrea, TOPS Software, LLC

Date: May 2013

May 2013

 

Hi Stephen,

We at TOPS deeply regret that you had a negative experience with TOPS Technical Support. We pride ourselves on providing amazing customer service, so it is troubling to us when a customer feels like they are not being heard and treated with the care that they deserve.

I know that you have spoken with our Technical Support Manager several times over the course of the past month, and it is my understanding that the technical issues you were experiencing at the time of this review have been worked out. We have also added code into the program to prevent any customers from experiencing this same issue in the future.

We value your feedback (even negative!) because it brings to light areas where we can improve our service and support. We hope that we can re-earn your faith and trust in TOPS Support, and in TOPS as a company in general.

 

from Classic Community Management, Corp.

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I have been a user of TOPS for many years now working in different property management companies. I have recently opened my own company and choose to use TOPS software in our office. The software is very user friendly, the training staff is wonderful and knowledgeable, and if there is a need for assistance the tech staff promptly answers all of our questions within minutes. I would and have recommended TOPS software over and over again!!!

 

from Rizzetta & Company

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As a Senior Staff Accountant with Rizzetta & Company, I've been using TOPS software for just over six years. I find the software to be very easy to use and quick to learn. I find it easy for my staff members to learn as well. In this troubling economic time for both HOA's and COA's, I find the collection table a very useful tool. When I started over six years ago we had very few owners within our associations that paid their assessment. Nowadays it's not uncommon for you to have an association with 20% or more of delinquent homeowners, so collections are now a major part of what we do. I find it great that I can customize my collection letter to find my individual associations needs.

Also, another wonderful tool that has saved us time and money is the Flex Data option in the Owner data screen. Last year we really started using this field effectively. We inputted all of our owner’s bill pay # from BB&T into this field and now have changed our collection letter to direct the delinquent payment to the lockbox instead of coming to our corporate office. By having the payment go directly to the lockbox this is saving our accounting staff time because we don’t need to manually enter the payment. It saves the delinquent owner a week in processing time for that payment to post to their account. Like any software there are issues, but I really want to say that the software support we receive from TOPS is truly top notch.

 
 
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