TOPS [ONE]


 

TOPS [ONE] is a web-based CAM accounting and management platform designed for managing Condos, HOAs and Co-Ops. Community association management companies and self-managed communities are able to access their data on any device, anywhere.

This is not rental software modified for Condos and HOAs. Fund Accounting (with multiple funds), property history, owner resales (with split history) and many more CAM industry specific features are built-in to TOPS [ONE].

TOPS [ONE] combines a full accounting system with work orders, violation tracking, owner access portal, service requests and more for an all-in-one CAM experience. Unlimited custom fields, a custom report editor and a built-in automation engine makes TOPS [ONE] a powerful, modern solution for community association managers.

 

TOPS [ONE] - Online Owner Access
 
  • TOPS [ONE] - Online Owner Access
    Online Owner Access
  • TOPS [ONE] - Violation Management
    Violation Management
  • TOPS [ONE] - Instant Financial Insights
    Instant Financial Insights
  • TOPS [ONE] - Form Letters Powered by MS Word
    Form Letters Powered by MS Word
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

44 Reviews of TOPS [ONE]

 
Software Advice Reviews (37)
More Reviews (7)

Showing 1-20 of 37

from White Sands Property Management LLC
Specialty: Community / HOA
Number of employees: 2-10 employees Employees number: 2-10 employees

Tops One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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I have been very impressed with Tops One staff to help get set up and it was the only program that provided all the needs for my company.

Pros

INCLUDES ALL FINANCIAL NEEDS

Cons

PRICE

 
 

from ADAM, LLC
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

Excellent product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support

TOPS is a functional system and easy to use, in some reports I would like to have more flexibility to be able to modify them and to make explicit the financial reports and for the clients.

Advice to Others

Although this program has limitations, it is easy to operate and reports are simple.

 
 

from Saw Creek Estates Community
Specialty: Community / HOA

This review is for Tops Pro and I have been using it for 14+ years.

Ease-of-use

Functionality

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Value for Money

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Likes Best

It meets 95% of the needs for a HOA community, with many additional modules.
Has a good owner data base.
Good tech support.
Great program for the cost.
Vendor has been around for a long time.

Likes Least

Does not work well with large communities that have a lot of data, reports take to long to process.
Flex data fields are to cumbersome to get good reports.
Custom reports is complicated, not user friendly.

Recommendations

Pre-Plan what you are looking for! What do you want the new software to do, what are your needs?
Is it user friendly, does it offer good tech support? What's the cost compared to functionality and can it expand with new technology? Is the vendor always looking for new improvements and needs of communities?

 
 

from Saw Creek Estates
Specialty: Community / HOA

IT support of product

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

Nothing to like, poorly engineered product utilizing old outdated technology

Likes Least

Poor Support system, support is hard to reach and usually cannot resolve our issues quickly

Recommendations

Support is available via phone 24 /7 ,via web chat 24/7 and via email for non-critical issues

 
 

from SAWCREEK ESTATES
Specialty: Community / HOA

I used this software to view the homeowners information and records.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Support
Likes Best

This product was okay until it crashes. Enough fields for the account information for the homeowners.

Likes Least

The time that I had worked with the software was about 2-3 years total. The system at times would crash and the IT tech person they would need to reboot the system itself. The program sometimes was slow.

Recommendations

I think Upgrading will make it faster. Add more fields for the account information for the homeowners.

 
 

from Saw Creek Estates
Specialty: Community / HOA

TOP Speed Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Product Quality
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Support
Likes Best

The software is very user friendly and easy to navigate.

Likes Least

The software is not web-based and can slow down the network.

Recommendations

Look for a web-base software that would allow for faster upload and download of files.

 
 

from Saw Creek Estates Community Assocation
Specialty: Residential / Single-family

TOPS has glitches

Ease-of-use

Functionality

Product Quality

Ease-of-use
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Functionality
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Support

N/A

Likes Best

Tops can hold a lot of information, and there are numerous sections for various information

Likes Least

Certain parts of the program are very slow and you can not import/export

Recommendations

Speed up the software and allow the software to be compatible with other programs

 
 

from Saw Creek Estates CAI
Specialty: Community / HOA

Tops is almost there

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

I like that it's easy to navigate and I can export some reports.

Likes Least

The time it takes to run reports.
It's not compatible with other programs we have to use.

Recommendations

Tops has a lot of potential but it's not there yet.

 
 

from Saw Creek Estates Community Association, Inc.
Specialty: Community / HOA

Tops is not as good as it seems!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
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Likes Best

The software has many features that originally excited us when we purchased it over 15 years ago. It is also one of the most commonly used software for Home Owner Associations on the market.

Likes Least

It is not user friendly and the programming is terrible. It does not have simple commands like putting tables in alphabetical order or descending/ascending order. It also does not have any good importing/exporting features when pulling or manipulating data.

Recommendations

Consider what you really need it for. If it is a smaller size HOA or a condominium then it should not be that bad but if you are managing an HOA that houses over 2K or 3K consider going with another software without all of the bells/whistles but offers some flexibility for simple tasks, as noted above.

 
 

from East Coast Property Management
Specialty: Community / HOA

Full of Bugs and No Support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Support
Likes Best

The vendor has very nice and professional employees

Likes Least

The software is full of bugs and links mysteriously stop working. Print to screen might work on some reports, not others. Email a homeowner, no way. Cant open that link at all. After upgrading and buying the new Professional a year and a half ago the product is obsolete and not supported. They want us to pay additional $ a month to fix the errors in their program.

Recommendations

If you buy it, plan on shelling out money every month if you expect it work properly.

 
 

from Indian Spring Master Association, Inc.
Specialty: Mixed Portfolio

We have used TOPS PRO since 2008

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The team is extremely friendly and the platform of the product has everything we need.

Likes Least

The wait time for tech services if you do not pay for Premium support

Recommendations

Check out the reports and ease of use. Make sure you try some of the plug-ins and third party vendors.

 
 

from 3rd Coast HOA Management P.C.
Specialty: Community / HOA

Robust GPS based software - with full service abilities

Ease-of-use

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Ease-of-use
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Likes Best

The software provides a full service - bank / accounting / CCR Violation processing / website integration capabilities via the API (Aplication Programming Interface). The API interface allows 3rd party vendors to interface with the TOPS software and provide many future growth options beyond just that offered by Tops.

Likes Least

New streets not yet mapped in a new subdivision is a bit difficult to map an exact location for the GPS violation software.

Recommendations

Pick Tops core accounting software then utilize these additional 3rd party services:

Bank interface - http://acapbank.com/about-us

Website portal integrations - http://www.comwebinc.net

Postal invoicing & mailing solutions for homeowners that have opted communication via regular mail - https://www.southdata.com/default.aspx

 
 

from Amelia Island Management
Specialty: Mixed Portfolio

Excellent products from an excellent company with excellent service

Ease-of-use

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Customer Support

Ease-of-use
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Likes Best

The product meets all of our needs and then some. The mobile add-ons allow for field efficiency and ease of use. Support has been top-notch. All of their reps possess superior customer service skills and are very attentive and thorough. Everyone makes us, the customer, feel most important.

Likes Least

We would like to have a more flexible report writer. With the SQL database, maybe the future holds good news for that request.

Recommendations

First, evaluate the cloud operation option. What a life saver. There's no need for expensive IT support and no expensive hardware; it's the only way to go. How do other vendors integrate to website technologies? TOPS and AtHomeNet have a very robust link that is appreciated by our customers.

 
 

from McCormick Woods Association
Specialty: Community / HOA

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to use and has what we need in one software package and at our fingertips. We are able to save so much time compared to our last software. In the beginning, it seemed like we must be missing steps, because things just didn't take as long as they had in the past.

Likes Least

I don't like the customer support. Aside from our problems with customer support and getting things corrected, the other least favorite aspect of TOPS is not being able to modify reports and financials like I would like to. I am used to having the ability to change things and that just isn't possible with TOPS. We were told before we purchased that they are working on modifications to where we can make some changes. I really hope that happens.

Recommendations

I recommend that if you are interested in association software that you give TOPS a try. We were able to demo the product before purchasing, which was so important. We asked Andrew a zillion questions that he answered quickly and completely.

 
 

from PML Management
Specialty: Mixed Portfolio

Great Product/Very User-Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
Quality
Support
Likes Best

It replaces a lot of other programs that are used on our computers; it centralizes the property management and accounting information and processes.

Likes Least

When searching for a vendor, you can't really search by type of vendor, and you can't combine duplicate vendors.

Recommendations

Try to really use all parts of the software; if you only use one or two parts, you can't really get a well rounded evaluation.

 
 

from Pelican Association Management
Specialty: Community / HOA

Best software for managing planned communities!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Support
Likes Best

The product pretty much covers all the needs to effectively and efficiently manage multiple planned communities. The vendor's customer service, tech support, and IT team constantly improve and make the software better, which is awesome.

Likes Least

Sometimes it takes awhile for the IT and development team to fix glitches after releasing a new update.

Recommendations

Just to be sure to get the most out of the training and implementation team in the beginning; it will make your life a lot easier. Software can do what you need it to do, but the software is only as smart as the person using it.

 
 

from Property Management Solutions, LLC

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
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Product Quality

 
Customer Support

Customer Support

 

The Tops system has facilitated my company’s growth by providing a reliable, comprehensive property management system that easily accommodates new communities as fast as I can sign them up. Instead of an operating expense, Tops have proven to be an operating investment, easily proving more in savings and peace of mind that I ever expected.

The Tops system is easy to learn and has a modern, user friendly format that makes navigating the system a breeze. Support staff are friendly and very knowledgeable. Perhaps more importantly, they listen. They actually provided my company a customized solution, specifically to suit our business needs. Tops is great product for a budget conscious company on the rise.

 

from PML Management Corp- San Mateo, CA

Ease-of-use

Ease-of-use

 
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Functionality

 
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Product Quality

 
Customer Support

Customer Support

 

We began using TOPS in September 2012 after reviewing and researching many other software options. TOPS is not only reasonably priced, but they offer many additional modules or services to increase productivity and efficiency. TOPS software is very user-friendly, robust, practical, detailed, and it is frequently updated to follow new legislation. They also have a terrific tech support team. Every call we have made resulted in a solution. The team is friendly, courteous, understanding, and compassionate. They do not belittle or shame us when we make a stupid mistake or call with a “dumb” question.

TOPS software allows us to create violation letters, collection letters, architectural request forms, and much more directly from the software. The A/P portion allows for keeping copies of invoices directly in the vendor history instead of storing years worth of invoices in filing cabinets. We can store copies of recorded deeds directly in the owner’s record instead of scanning it into another system or holding paper copies.

TOPS offers much more than just keeping standard AR/AP records. Since beginning with TOPS, we have been able to reduce our stored paper and practically eliminate our third party scanning system. I highly recommend the software to HOA/CID management companies.

 

from SouthShore Property Management

Ease-of-use

Ease-of-use

 
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Product Quality

Product Quality

 
Customer Support

Customer Support

 

I purchased the TOPS system for the company that I started back in the beginning of 2011. I made this decision after 10 years in the industry and having used several different property management software programs. I chose TOPS because it was easy to use and being geared specifically to HOA's, it had all of the functions that were needed.

Over the past years, TOPS has remained the backbone of our firm. We depend on it to maintain all of our community information in a central location. Upon purchase the team at Tops worked quickly to get me set up and provided ample training for use. I have also found that it is very easy for me to train new users that have been added to my team on the program. It offers a very simple and forthright menu system.

Overall, I would certainly recommend TOPS to those searching for new management software. As with any software, you may find areas of the program that are not specifically suited for you. However I do not believe that any firm is going to find a program that meets 100% of their requirements/wishes unless it is custom-designed.

On a final note, I would have to add that the technical support team is absolutely amazing. I have never received anything less than stellar service when I have had the need to call in. Any areas that I feel the software may be lacking to meet my personal desires is certainly made up by the service of their support department!

 

from Reliance Property Management Group

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Ease-of-use

 
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Customer Support

 

Our experience utilizing TOPS software for our association management business has been nothing short of wonderful. From owner database management, to work order management, to the accounting module and reporting, the software is just what we need to conduct our operations efficiently.

Utilizing their hosted solution has also been a great move for us, as it cuts down on server costs whilst improving server performance.

Customer service is helpful and responds quickly to our needs, something which we found was missing in the competition. I would especially like to thank Teri P. and Chris P., but also the entire team at TOPS for superb service.

 
 
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