Total Management Software


 

Total Management is a cloud-based property management solution suitable for midsize to large organizations that manage apartments, mixed portfolio, REITs and commercial or retail space.

Total Management helps users multitask by navigating multiple screens in a single web browser without using tabs, similar to the screens found in Quickbooks. Users can work on multiple windows at the same time and hit the save button in one window, without losing any unsaved work in any other windows. The solution offers the ability to navigate within the system based on a user's own preference.

Total Management also helps in reducing time-consuming processes to just one step, including move-ins, move-outs and accounting tasks. Total Management offers additional features which include duplicate invoice catcher, employee work order texting, a CAM/Tax reconciliation system and more. It also features a live chat support system, so users can speak to a Total Management representative through the software.

Total Management's tenant portal allows tenants to pay bills online, and the letter wizard helps users compose and duplicate invoices and letters.

 

Total Management - Dashboard
 
  • Total Management - Dashboard
    Dashboard
  • Total Management - Navigation tree
    Navigation tree
  • Total Management - Web-based multitasking
    Web-based multitasking
  • Total Management - Accounting center
    Accounting center
  • Total Management - Duplicate invoice catcher
    Duplicate invoice catcher
  • Total Management - View tenant
    View tenant
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic)

81 Reviews of Total Management

 

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Software Advice Reviews (18)
More Reviews (63)

Showing 1-18 of 18

Robert from Manoir Trinity
Specialty: Apartments / Multi-family

August 2015

August 2015

After trying many a software, this one does most of what I need.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I really appreciate the fact that this software understands the duties of a property manager. From the "to do" tasks to the entire accounting package as well as the staffing; i find it to be very complete.

Likes Least

Working with the clients account apposed to a dummy account during training.

Recommendations

-Apply more toward the Canadian clientele financial structure.
-give the client the ability to structure certain reports as they would like to have them

 
 

Peter from Pacific Dental Services
Specialty: Commercial

February 2015

February 2015

Great Product - Awesome Price - Well worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of use. If you used other property management software, you will be able to use this right away. The learning curve is very low. Customer service is top notch! All around very happy.

Likes Least

There are some features I would like to see, but the vendor is always willing to listen, and I can have the option to customize. One of the biggest thing is budgeting and 12-month financial statement report, so I can see variances when writing reports for expenses.

Recommendations

Try out the 30 day trial. Play around with it. It's always tough to transition from one software product to another, but it's well worth it in the long run.

 
 

Travis from Mid America Management
Specialty: Affordable Housing

February 2015

February 2015

Best investment we have made!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I tried the free trials on several programs and ultimately went with Total Management. From the beginning, the customer service was outstanding. Everyone I have dealt with has gone out of their way to make this transition as smooth as possible. The program is extremely user-friendly, and it has been very easy to train our managers.

Likes Least

There are always things that can be improved with any product. So far, if there has been something that did not work for me, they have made every effort to fix it or find a usable alternative.

Recommendations

Try the free trial. You will be impressed. I think it would work well for any type of property, from commercial to affordable housing.

 
 

David from Arbor Manor Properties
Specialty: Apartments / Multi-family

September 2014

September 2014

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's very user-friendly. It has a Windows "Look and feel."

Likes Least

It needs better PET information capture. The phone number entry is picky.
The maintenance functionality needs work. No ability to choose the actual issue is available.

Recommendations

Set up a few accounts and give them a whirl. Payment entry/posting is super easy.

 
 

Roger from Fox Ridge Apts & Ten Oaks Apts
Specialty: Apartments / Multi-family

August 2014

August 2014

Good program; tough setup

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Once all info is in, it runs great. It's a little hard to get used to. The vendor support isn't a lot of help. They mostly referred us to the online help.

Likes Least

We need more help with the setup. Everything can be covered; it's just hard to find on your own.

Recommendations

Have all your information ready. Everything will be needed. Go through the setup carefully.

 
 

Jeff from Winter Investments, LLC
Specialty: Apartments / Multi-family

May 2014

May 2014

The best Property Management Software available.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

If you are looking for robust, versatile property management software, look no further! I have demoed at least eight different property management companies. From Buildium to Excel Spreadsheet Property Manager, none of them are as versatile as Total Management!

Likes Least

There's no payroll. The only thing that I have to use another program for is payroll.

Recommendations

Stop looking for property management software! Total Management will manage all sizes of operations. From a single-owner managed rental unit to a property management company managing 1000 units, this program will do it.

 
 

Sandi from Krause Rental Properties
Specialty: Mixed Portfolio

April 2014

April 2014

Total Management is the answer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is cohesive and user friendly! The support staff took the time to identify the company's needs so they could demonstrate the benefits of the software that would best meet those needs. I feel they listened and then guided us, so we could maximize our use of the software. There were a few bumps to overcome in the beginning, but the team never faltered and was always open and willing to meet or exceed our expectations.

Likes Least

I am still learning the software, but I can see areas that could be improved. It's nothing major, just some minor tweaking.

Recommendations

Price vs. quality of product is always how I shop for anything. I have found this product and the support team to be a great value. The main characteristic I look for in any software is how user-friendly it is. I looked at several different software products available, but this one was the most user-friendly of the few that I chose to compare.

 
 

Lynda from Integrated Management & Realty Ld.

June 2013

Date: June 2013

 

Leah from Nelson Real Estate

May 2013

Date: May 2013

 

Michele from Collegiate Property Management

May 2013

Date: May 2013

 

Yasser from Hollywood Harrison Development

April 2013

Date: April 2013

 

Grant from LAZY DC, LLC

April 2013

Date: April 2013

 

Rodney from KBRS Management

July 2012

Date: July 2012

 

Lorrie from PYA Management Group

February 2012

Date: February 2012

 

Arin from LMMRE

January 2012

Date: January 2012

 

Ted from Park Lane Group

January 2012

Date: January 2012

 

Darlene from Oakes Real Estate Co

January 2012

Date: January 2012

 

Sarah from Southwyck Park Apartments

December 2011

Date: December 2011

 
 
Showing 1-20 of 63

Jennifer from MLB Property Management

February 2017

February 2017

We love Total Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system works so well for anybody who does property management. It is streamlined and keeps us organized. I would recommend this software program to anyone, big or small.

Source: Capterra
 

James from Sierra Properties

February 2017

February 2017

Great Property Management Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Total Management in our office for over a year now and it makes it easy to keep track of multiple multi-Family units. Highly Recommended!

Source: Capterra
 

Feras from New Leaf Property Management

February 2017

February 2017

Customer Service setup is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good price, but customer service is only provided for 1 month, after that you must pay....and for complicated software, it was a nightmare to learn.

Source: Capterra
 

Jeanette from Greenfield Village

February 2017

February 2017

Total Mgmt Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Works fine, user friendly. reports are great. better than other.
great for rent roll and reports.

Source: Capterra
 

Marie from The Collective Sedona LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Needs to be easier for a savvy, super experienced person to figure out faster without orientation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The program seems limited in features to query and report. Support is sooooo hard to get and most of the time the answer is no it doesn't do that. :( -- sorry.

Pros

Screen transition very good and quick.
Color scheme very good
Arrangement of Data is good.

Cons

Query features are too limited does not meet needs.
Training and support to limited, we may have never used the program to the full.
Invoicing, reporting too limited. Customizing too limited. TEXT TOO SMALL

Advice to Others

Access to tips and explanations, make them more user friendly. :)

Source: Capterra
 

Armando from Pacific Dental Services
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

February 2017

February 2017

Great starter software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had TM for about 2 years now. It is a simple starter software that has many functionalities to track multi building and multi tenant operations. It has not been a software that can be integrated into our accounting software, so it has been a better way than excel to track our properties, but has not been the tool to solve all of our issues.

Pros

It has helped us to manage our properties in a more organized way than excel.

Cons

integration to other softwares. We can not use the accounting, payable and CAm Rec functions, as we have other main softwares that we use and shared services who we can not ask to manage dual softwares.

Source: Capterra
 

Sarah from Southwyck Park Apartments
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A+ service and VERY easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is easy to navigate and customer service is amazing! I have found that all task can be reached from main screen, any mistakes can easily be corrected.

Pros

Easy to navigate

Cons

It is hard to find prior tenants when they had a shared lease. It does not list them but the primary lease holder so this makes land lord verification difficult.

Source: Capterra
 

Benny from Renaissance hills apartments

February 2017

February 2017

Renaissance hills apartment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Over all I like the program the only issues I have had were with the online payment . Customer service is good .i dealt with support staff, he was very patient with my ignorance of computers

Source: Capterra
 

TL from Mon Ami Realty
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Work Order Function Very Useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Work Order function is very useful to track repairs and maintenance. Easy to use and help to tenants.

Pros

Tracking data, copies of documents, tenant information and work orders.

Cons

Reports and showing the correct merchant payments.

Advice to Others

Create a general report to track all vendors and entities.

Source: Capterra
 

Amy from Texan Property Management

February 2017

February 2017

Best Software for Property Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have loved using the Total Management software now for the last 2 years. It is easy to understand and use and the support is wonderful.

Source: Capterra
 

Rudy from Cofe Properties LLC

February 2017

February 2017

Cofe Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

My experience has been good so far. Whenever I've had an issue, customer support staffs have been able to help me.

Source: Capterra
 

McKynna from Dominion Advisory Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Property manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel that Total Management is not up to par on all the needs that should come with a software to support property management with ease.

Source: Capterra
 

Elliot from Chrysos, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Functional, but poor interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy and use my TM regularly for both commercial and residential properties. It works well for nearly everything I need it to, but the design of the interface is dated and does not work well. Multiple windows open makes working on separate projects easier, but also infringes on organizational simplicity and ease of use.

Pros

It works well after a lot of practice.

Cons

The interface is outdated and does not lend itself to easy use by the less technologically literate users.

Source: Capterra
 

Thomas from The Collective Sedona
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Excellent PM tool!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall quality is top notch!! Very easy to use once you get through all the training. All the features a PM needs to run their property easily and efficiently. Customer support always responds within 24 hours or usually less. Extremely good value when compared to other PMs.

Pros

The unlimited users feature

Cons

N/A

Advice to Others

N/A

Source: Capterra
 

Joe from Fenix Private Capital Group
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Overall very good PM software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Total Management is a solid online PM tool. There is a learning curve and a decent amount of training involved when first starting TM. After using TM for a week or two most things are pretty straight forward. If you do have a question, the self help tool is very helpful. If more information is needed support has always been quick to respond to any questions that we might have. They seem to be continually improving the online experience. I would definitely use TM for any future properties we acquire.

Pros

Once you catch on the ease of use is fantastic

Cons

The calendar could use some help. When I click on a range of dates in the future the end date date is allowed to conflict with start date.

Source: Capterra
 

Joe from Golden Gate Gardens
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Good Program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company just started busing this software this year and it works really well. There are a few things that could be tweaked but I am very happy with how it works. No seven a work order comes in, it is sent straight to my email instead of me having to walk across our property to get a piece of paper.

Pros

Easy to use

Cons

Phone numbers not included in work order emails

Source: Capterra
 

Kendra from Housing Partnership of the Fox Cities
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Review from Wisconsin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The training was exceptional and very well done. Any questions I have are answered in a fast response. The software is easy to use and can be tailored to my needs. I did a lot of free trials for new software and this was the best. There is so much details and reports that I am still discovering.

Pros

That you will try to make any report I need. I like being able to restrict use to certain areas for certain employees.

Cons

Some of the reports have a lot of information but I get around this by exporting and removing those columns.

Source: Capterra
 

Will from Austin Nelson Property Solutions, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Satisfied User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There is a learning curve with all new software so it took some time to get used to Total Management. We are overall satisfied but I will share some challenges we've experienced.

1) We can only email customer support and not pick up the phone and call and speak with someone immediately. However, when we've emailed problems to customer support, we immediately got a response and an answer to our question.

2) We've been working with customer support to automatically calculate our monthly management fee, which is between 4-5% of the gross collections on each property; however, this problem is still outstanding and we've given up. We cannot get the system to automatically calculate the monthly management fee.

3) Total Management should have a budget feature in the software program. Sophisticated owners require a detailed budget, YTD actuals, etc. We are using the TM budget Excel spread sheet but it would be helpful to have everything included in the software and not have to copy and paste into Excel.

Pros

Tracks income and expenses and provides detailed reports. Easy to use.

Cons

No budget features in software. We are using the TM Excel spread sheet.

Advice to Others

Add budget features to the software.

Source: Capterra
 

Kara from Wheeler Kelly Hagny Inv. Co.

January 2017

January 2017

Excellent System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to learn. I love I can use it anywhere and I love everything is in one spot. Great customer service as well.

Source: Capterra
 

Nicole from Krause Rental Properties
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Total Management is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love Total Management. There are so many features, that really make it the up and coming site to use. You can keep everything together, even work orders for maintenance! It only took me a day or two to get the hang of it when I first started working with it. Very user-friendly!

Pros

User-friendly, easy to maneuver, keeps everything in one place

Cons

Nothing

Advice to Others

No

Source: Capterra
 
 
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