Built by property managers for property managers, Total Management is a comprehensive, cloud-based property management solution that utilizes cutting edge technology to deliver powerful results in a system that is still easy to use.
Total Management is ideal for any size business, and is especially suited for mid-sized to large organizations that manage apartments, mixed portfolio, REITs and commercial or retail space. Designed using leading technology, Total Management helps users multitask at lightning speed by navigating multiple screens in a single web browser without using tabs, similar to the screens found in Quickbooks. Users can work in multiple windows at the same time and hit the save button in one window, without waiting for the browser to reload and without losing any unsaved work in any other windows.
This easy-to-use workflow is complemented by a user's ability to navigate within the system quickly and easily based on a user's own preference; a property tree is just one example. Total Management has also reduced several time-consuming processes to just one step, including move-ins, move-outs and accounting tasks. Total Management includes complete accounting with a duplicate invoice catcher, employee work order texting, a CAM/Tax Reconciliation system and more. It also features a live chat support system, so users can speak to a Total Management representative from inside the software without engaging in a time-consuming phone call.
We especially like Total Management's tenant portal, which allows tenants to pay bills online, and the letter wizard, which saves valuable time spent composing and duplicating invoices and letters.
For property managers looking for an all-encompassing web-based property management and accounting solution, Total Management should be on the short list to consider.
Roger from Fox Ridge Apts & Ten Oaks Apts
Specialty: Apartments / Multi-family
Portfolio size: 2 to 5 users
It's very easy once all the info is in correctly.
It works well for apartments, but not well for storage lockers.
Overall, it's a great program, but the company needs to address small custom needs.
It's good for my managers. As the owner, there wasn't great training for me. I could have used help with the setup.
Once all info is in, it runs great. It's a little hard to get used to. The vendor support isn't a lot of help. They mostly referred us to the online help.
We need more help with the setup. Everything can be covered; it's just hard to find on your own.
Have all your information ready. Everything will be needed. Go through the setup carefully.
Jeff from Winter Investments, LLC
Specialty: Apartments / Multi-family
Portfolio size: 6 to 10 users
It has good on-screen help and is easy to navigate. It also has a good layout and dashboard.
It meets my needs in every way. Total Management does almost everything except payroll.
The quality is great. It's reliable and stable! There's nothing to worry about.
The on screen Live Chat and the email support (both during and after hours) is awesome! Their team is just a click away and willing to help. Better yet, and something you rarely see anymore, the people who created this program are still hands-on with the day-to-day grind of new customer setup to support. You don't get the standard support person who doesn't use the program, just works there, and has to look up your questions. Instead, you talk to people that use the program theirselves!
If you are looking for robust, versatile property management software, look no further! I have demoed at least eight different property management companies. From Buildium to Excel Spreadsheet Property Manager, none of them are as versatile as Total Management!
There's no payroll. The only thing that I have to use another program for is payroll.
Stop looking for property management software! Total Management will manage all sizes of operations. From a single-owner managed rental unit to a property management company managing 1000 units, this program will do it.
Sandi from Krause Rental Properties
Specialty: Mixed Portfolio
Portfolio size: 2 to 5 users
Moving within the software is easy. The layout of the pages make sense. The Help options are numerous and actually helpful.
We are still very new to using Total Management, but setup was easy, and the end result is exactly what we needed to provide us with quick and easy access to information that requires a few simple keystrokes compared to the time-consuming searching with our previous manual system.
A little tweaking is needed, but it's nothing major. We've seen some of this tweaking in the short time we've been using it.
From the first contact with the team at Total Management, the experience has been customer-driven. If I email them a question or concern, they respond quickly.
The software is cohesive and user friendly! The support staff took the time to identify the company's needs so they could demonstrate the benefits of the software that would best meet those needs. I feel they listened and then guided us, so we could maximize our use of the software. There were a few bumps to overcome in the beginning, but the team never faltered and was always open and willing to meet or exceed our expectations.
I am still learning the software, but I can see areas that could be improved. It's nothing major, just some minor tweaking.
Price vs. quality of product is always how I shop for anything. I have found this product and the support team to be a great value. The main characteristic I look for in any software is how user-friendly it is. I looked at several different software products available, but this one was the most user-friendly of the few that I chose to compare.
Lynda from Integrated Management & Realty Ld.
Date: June 2013
We are a residential property management/owner company. We were looking for a simple, easy to use, robust system that would allow us to have all info at our fingertips, and also wouldn't cost and arm and a leg. We were utilizing a very complicated software system that would not allow us the flexibility required. We opted to have all prior history entered into the system as opposed to having it uploaded (for our own reasons). The input of historical data took some time on our end, and we had a few issues all due to user (on our end) error. Each and every time we had difficulty, complications, or any problem at all - TM Support was either on-line and resolved the issue immediately, or responded advising they would get back to us with resolution and always have. The Support Team at TM is fantastic, professional, helpful, and extremely responsive. I would highly recommend this system for numerous reasons. It is economical, easy to use, and implement; and you are never without assistance when required.
Thanks to all at Total Management!
Leah from Nelson Real Estate
Date: May 2013
As we began to expand our real estate business, we quickly became aware that we needed something more than simple spreadsheets to manage our properties.
Another property management group recommended Total Management to us. We've been using TM for less than a year now, but couldn't be happier with it!
Total Management facilitated the start-up with ease and provided assistance at every turn. We were able to begin using the system immediately.
Their customer service is outstanding. They are available for email or live chats! If the support technician doesn't know the answer, he'll quickly find out. They are friendly and efficient.
I can sincerely recommend Total Management for their exceptional product and great customer service!
Michele from Collegiate Property Management
Date: May 2013
Total Management is a very easy to use product. The menus are pretty intuitive and laid out nicely, so it is easy to figure out where you need to go. You can get up and running pretty quickly and if you do get stuck, support from the organization has been great.
We will definitely use the product for other property management needs in the future.
Yasser from Hollywood Harrison Development
Date: April 2013
We are very satisfied with Total Management. Great software and superb one-on-one support at a reasonable cost. Our company manages and maintains several properties in Downtown Hollywood, Florida, and thanks to Total Management we have been able to consolidate just about the entire operation into one functional system that allows us to connect online from anywhere. Couldn't ask for a better tool.
Grant from LAZY DC, LLC
Date: April 2013
While entering bills I noticed that my CAM percentage was 0% after I had everything setup. I could not figure it out and started a Chat w/ TM and we had it fixed in no time! Easy to work with and the chat session went excellent. Word to the wise; write down all your questions and ask all at once because they will show you how to fix it before you can think of your next question.
Rodney from KBRS Management
Date: July 2012
I am new to the Property Management industry, and Total Management software has made my job much easier. I purchased an apartment complex due to the fact that my existing career had taken a steady decline with the falling economy. So I had no idea what I was really getting into. This software made the transition go rather smoothly. After I learned the basic skills needed to use the program efficiently, the process has gone very easy. I never thought tracking rents and tenants for 96 units would be as complex as it is, but without Total Management I feel my life would be very hectic.
Lorrie from PYA Management Group
Date: February 2012
We have been in the Apartment Industry since 1988, we own 10 Communities in Northeast Ohio. We have been manually tracking traffic, move-in's, move-out's and so on. With a few months of research and hard work deciding whom to choose, in helping us streamline our company, we heard about Total Management through NOAA. So, here we are in the trial phase and getting ready to go live in a few days. It has been an adventure but one that has been fun and incite full thanks to the team at Total Management. They took all the stress out of our data entry and gave us peace of mind.
We are so excited to be up and running, with no more manual documenting. I want to say how wonderful the team has been. Justin, Sarah, and David are the best team I have experienced and I look forward to a long relationship with them. If you are looking at software programs, stop...Total Management is the one to choose. Thank you Team!!
Arin from LMMRE
Date: January 2012
We are a commercial and residential real estate and management company. We brought in four properties from an existing company. The system they used did an okay job of tracking payments, but wasn't getting any support from the company that bought it, and didn't have the bells and whistles you look for now (email to tenants, Owner portal, ACH payments). We uploaded some information by ourselves, and sent some big properties in Macros for them to upload.
Took about a month of hard work to get Total Management up and running. We love the ease of use of the software, and the price is right where it should be. The support from the staff is great. The software is still very young, and we have given some feedback on some wants and some must haves, and they have been very receptive in implementing or trying to implement.
Best parts: Inputting payments is very simple and quick; it has good reporting, and is easy to read. Total Management is very user friendly, and offers great in house support. It makes it easy to create new property. Commercial CAM function. Text-email work orders.
Down side: Can't apply payment to specific charge (i.e. late fee, assessment), and has no label print function.
Ted from Park Lane Group
Date: January 2012
Our organization, which manages multi family housing units in the affordable and supportive sectors, switched to Total Management from PropertyWare, despite a strong sense of skepticism, having tried a number of real estate management programs unsuccessfully. It took about a month of simulated practice, (all of which was done on the free trial) and about a week for actual implementation.
While the adjustment (mostly psychological) took some work, I haven't been more pleased with a business tool since the advent of the PC. The breadth of data that becomes available is amazing, and the ways in which it can be looked at and analyzed is nothing short of revelatory. The most exciting piece of the package is the full integration of the management function to the accounting, thereby eliminating the double entry requirement and all the errors that follow.
My employees are equally impressed, and it has increased their productivity immensely. The best news is how we found over $10K in rent-receivables owed by a government agency, which was promptly paid! Amazing what the right information can do for a business. Lastly, but perhaps most importantly, the support has been superb. Knowledgeable and highly personal, the guys at "command central" seem like our very own IT department, and have infinite patience to boot...I recommend most wholeheartedly!!
Darlene from Oakes Real Estate Co
Date: January 2012
Oakes Realty wants to thank you for recommending the "Total Management Software". We have now been dealing with this company since October, and so far we are very happy with this software and their immediate support team.
We have been doing Property Management for about 20+ years. The last 4 years we have had nothing but major issues dealing with our previous system's upgrades. That is why we turned to Software Advice. We contacted over 8 different companies, went through 6 different demos and by far the Total Management Web-base Software was the most impressive. Not to mention, the demo training people knew the in and out's about their software. Where as other companies couldn't answer a lot of our questions when we were shown their demos.
Total Management has a very strong support team and returns your calls, chats, and comments ASAP. They find ways to resolve any issues you may have. The most impressive thing would be that they are open to new ideas to streamline their current software. This software is quick, easy to access information, and their tenant demographics are great to help eliminate paper copies.
Our only regret with this company is, I wish we would of found them earlier in our Property Management career. We would be happy to give reference to future customers and they are free to contact us.
Sarah from Southwyck Park Apartments
Date: December 2011
I am the property manager at Southwyck Park Apartments in Toledo and I have been using Total Management for nearly two years now. It is fantastic! It makes my job so much easier. Entering payments is a breeze, which makes a work order for a maintenance request take half the time. This program is the best! Before we got Total Management, we used software called Rent Right and it was okay, but way too basic! I mostly used it to make work orders. With Total Management you can do everything that you would need to do as a property manager! Schedule appointments, take in rent payments, update leasing information, pay bills, and organize applicants on a waiting list. There is nothing this program can’t do. I would highly recommend this software to anyone in the rental business!