TRACK Hospitality Software offers a flexible suite of applications for hotels, resorts, and vacation rental management companies. This web-based system is platform agnostic, and offers mobile-OS specific apps for Android, Windows Phone, and iOS.
The system offers unlimited seasonal and pricing options, and customizable rate and yield management tools. Reservations can be booked in a single screen, with features such as an availability grid, quick-quote, auto-load, and a property preview. Housekeeping and maintenance workflows can automate spreadsheets and on-paper tracking.
Fully integrated CRM software allows properties to track leads in a single location. A conversion opportunity is automatically created with every inbound availability call, and the system will track identifying information and guest preferences. Smart call routing can automatically forward calls to the appropriate staff member. Users can also create and track marketing campaigns, even personalized and segmented ones.
TRACK offers 24/7 support, and the system is available worldwide.
Nikki from Bluewater
Does not have all the capabilities that we utilized with our former software
customized features within the software are taking longer than expected
Needs more tutorials on the software itself
Quicker response time on support issues
Brian from Birchcliff Resort
I really like the system and think it is easy to use. Customer service has been excellent. My only issue is updates. I know there are a couple bugs and I am hoping they get corrected soon. I was told that they would. I want the "keep same rates" option to work when changing dates on a reservation. I want to be able to organize cabins on tape chart by a secondary name. Lastly, I would like to be able to type a specific nightly rate in (not a set rate) on the initial bid screen.
Scott from Cabin Fever Vacations
Over the years we've used a few different reservation softwares, but nothing compares to what the TRACK property management software has to offer. First and foremost, TRACK has great customer service and stays on the cutting edge of technology across their entire platform. They are always looking at ways to improve and they are willing to listen to suggestions & feedback from their clients. There are so many areas that could be highlighted within the TRACK PMS, but some of my personal favorites are: The user friendly reservation process which allows staff to book reservations with ease, without having to click through multiple screens to book a simple reservation. This is one of the most critical pieces to a good software platform, but most of the time overlooked; The accounting and reporting has it all, from yield management to rate management, it has everything necessary to operate at a high level; The housekeeping and maintenance has many different features to help make the entire company operate more efficiently. Across the board the TRACK property management software is certainly on the right TRACK to move forward.