Alert is an intuitive project management and field service system fully integrated Microsoft Dynamics GP platform. Alert gives growing service-based companies full control of every facet of the customer lifecycle, from initial project installation to ongoing management, preventive maintenance, resource scheduling, workforce management, and field operations.
Each project begins as a quote within the system, and is expanded as the project progresses to include all necessary job costing and scheduling features. All fields within Alert are fully customizable, providing a unique fit for each business. Appointment and Service Activity modules have been expanded to account for the cost of time and labor, and are then able to smoothly incorporate this information into the billing cycle.
Graphs help users visualize project margins and costs at every phase of a project: estimates versus actuals and percentage of completion. This job-costing structure can help provide valuable information for managing resources, as well as estimating potential revenue. In addition, all invoicing and billing can be managed from within Alert. Billing triggers can be added to a project based on a variety of factors, such as a specific date, the percentage of project completion, an important milestone, or billing based on task completion.
Customers in IT services, Oil & Gas, Professional Services and Telecommunication industries have realized the benefits of Alert. The web-based system is suited for mid-sized to Enterprise level businesses seeking to optimize their service management operations.