Atera Software


 

Atera is a cloud-based professional services automation (PSA) software solution geared to small to medium-sized businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledge and document management.

Atera specializes in remote monitoring and management (RMM). Users can identify issues before customers notice them, and they can perform root-cause analysis and patch management.

This solution also includes a customer relationship management (CRM) module, where users can see a database of all customers, contacts, contracts, service-level agreements (SLAs), devices, tickets, encrypted password repository and other attachments.

Atera has a help desk to provide support for customers, and includes a knowledge base that gives all team members access to up-to-date customer knowledge. Customers can access a customer portal, where they can see ticket status and add tickets.

Atera’s billing module lets users collect and organize billable data and generate invoices. Service providers can log billable hours from anywhere with its mobile tools. The system also includes reporting and analytics, and users can measure their support load, activities, customer satisfaction and support team performance.

Atera is priced per user per month. New users can schedule one-on-one demos during their trial period. This system has been around since 2012 and is offered worldwide.

 

Atera - Dashboard
 
  • Atera - Dashboard
    Dashboard
  • Atera - Tickets
    Tickets
  • Atera - Billing
    Billing
  • Atera - Devices
    Devices
  • Atera - Mobile devices
    Mobile devices
Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of Atera

Showing 1-3 of 3

 

from PC Repair Leeds Limited
Specialty: IT Services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

We used this product for about 6 months

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Pricing is very comparative and the software is relatively easy to use.

Likes Least

Appalling customer support, lack of interest and understanding

Recommendations

If you want reliability, then this software is not for you. We started with a good relationship with Atera, but as soon as problems starting occurring, the level of support dropped.

 

from KODOT
Specialty: IT Services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Atera is the game changer of MSP platforms

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The product is a new build, all-in-one platform based on contemporary computing technology as opposed to a conglomeration of products operating under one banner. The vendor supports and responds to inquiries. They listen to suggestions and update requests. Atera is manageable.

Likes Least

My least liked view of this product and vendor are my impatience with the progress of continued development. Atera is 'peddling' hard and fast to add functionalities and services.

Recommendations

Understand MSP software requires organization and thought. All MSP product requires setup. Atera may be no different but the screen forms, support and knowledge all help as references when setting up a new Atera.

 

from My Local IT Guy
Specialty: IT Services
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Is one of the easiest and user friendly products I have used!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The program allows me complete support of my client base. I can access Atera from just about anywhere! It is the only product I have found that helps me to deliver the level of support I insist on.

Likes Least

Not much to say that is negative, just some basic requests for the wish list. They respond to requests promptly.

Recommendations

Give it a go you will be very happy. We have found Atera to be very proactive with our requests, the product allows us to not only produce tickets,monitor performance (Client & Self) but from within the program we can remote into our clients PC's either using the propriety software or setup with Support Assist. The ability to Zap jobs directly into our Xero invoicing system makes life much easier

 
 
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