Atera Software


 

Atera is a cloud-based professional services automation (PSA) software solution geared to small to medium-sized businesses in the IT sector. It includes functionality for time tracking, expense tracking, billing and invoicing, help desk and knowledge and document management.

Atera specializes in remote monitoring and management (RMM). Users can identify issues before customers notice them, and they can perform root-cause analysis and patch management.

This solution also includes a customer relationship management (CRM) module, where users can see a database of all customers, contacts, contracts, service-level agreements (SLAs), devices, tickets, encrypted password repository and other attachments.

Atera has a help desk to provide support for customers, and includes a knowledge base that gives all team members access to up-to-date customer knowledge. Customers can access a customer portal, where they can see ticket status and add tickets.

Atera’s billing module lets users collect and organize billable data and generate invoices. Service providers can log billable hours from anywhere with its mobile tools. The system also includes reporting and analytics, and users can measure their support load, activities, customer satisfaction and support team performance.

Atera is priced per user per month. New users can schedule one-on-one demos during their trial period. This system has been around since 2012 and is offered worldwide.

 

Atera - Dashboard
 
  • Atera - Dashboard
    Dashboard
  • Atera - Tickets
    Tickets
  • Atera - Billing
    Billing
  • Atera - Devices
    Devices
  • Atera - Mobile devices
    Mobile devices
Supported Operating System(s):
Web browser (OS agnostic)

56 Reviews of Atera

 

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Software Advice Reviews (3)
More Reviews (53)

Showing 1-3 of 3

Carl-Darren from PC Repair Leeds Limited
Specialty: IT Services

May 2016

May 2016

We used this product for about 6 months

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Pricing is very comparative and the software is relatively easy to use.

Likes Least

Appalling customer support, lack of interest and understanding

Recommendations

If you want reliability, then this software is not for you. We started with a good relationship with Atera, but as soon as problems starting occurring, the level of support dropped.

 
 

Martin from KODOT
Specialty: IT Services

April 2016

April 2016

Atera is the game changer of MSP platforms

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is a new build, all-in-one platform based on contemporary computing technology as opposed to a conglomeration of products operating under one banner. The vendor supports and responds to inquiries. They listen to suggestions and update requests. Atera is manageable.

Likes Least

My least liked view of this product and vendor are my impatience with the progress of continued development. Atera is 'peddling' hard and fast to add functionalities and services.

Recommendations

Understand MSP software requires organization and thought. All MSP product requires setup. Atera may be no different but the screen forms, support and knowledge all help as references when setting up a new Atera.

 
 

Brad from My Local IT Guy
Specialty: IT Services

April 2016

April 2016

Is one of the easiest and user friendly products I have used!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The program allows me complete support of my client base. I can access Atera from just about anywhere! It is the only product I have found that helps me to deliver the level of support I insist on.

Likes Least

Not much to say that is negative, just some basic requests for the wish list. They respond to requests promptly.

Recommendations

Give it a go you will be very happy. We have found Atera to be very proactive with our requests, the product allows us to not only produce tickets,monitor performance (Client & Self) but from within the program we can remote into our clients PC's either using the propriety software or setup with Support Assist. The ability to Zap jobs directly into our Xero invoicing system makes life much easier

 
 
 
Showing 1-20 of 53

Andrew from Cognos Consultants LLC
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Great Potential!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Atera has so far been an awesome experience for me. I run a small IT department and can't afford a huge investment in software. It's use of use, ticketing customization, look and design, all lead to an overall great performance. There is also lots of room to expand the software and great opportunity.

Pros

Ease of use. Functionality that doesn't overwell the core purpose of the software.

Cons

Can be difficult to get those truly custom settings you want.

Advice to Others

Take advantage of the free trial to the full extent before making a decision.

Source: Capterra
 

Manny from Silva IT Services
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

New way for IT Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a small IT Support service provider. Growing our client base was always going to be a problem as access to quality trained IT Tech's are not always available.
Changing our business model from break-fix to Managed Support via Atera, allowed our business to grow without the huge overhead costs.
Our clients are impressed as we are able to predict risks to business without costly site visits.
Atera's service is great and product is very easy to use out the box.

Pros

Easy to use
Full training available
Great support team
Good product development
Very cost effective

Cons

Non

Advice to Others

Use is and watch your business grow

Source: Capterra
 


November 2016

November 2016

Great potential but lacks support and 3rd party integration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Atera for about 6 months now. Prior to this, we used Spiceworks and Teamviewer with an opensource monitoring platform so my experience with a pure RMM is some what limited. The Atera platform has great potential and we appreciate the work being put into the product.

Pros

The user interface is very nice. You get a great view of the performance of your tickets, devices, and staff. The agent is fairly easy to push and provides detailed information about the device.

Flat rate pricing helps manage your budget.

Cons

Backup is online only with no option of a local storage target. This can get expensive since its a pure cloud only. As a side note, this is a Max Backup re-branded. Integration with other backup providers is not an option and managing backups from the admin portal is extremely limited.

The remote access tools that originally came packaged with Atera used an RDP proxy which was trivial at times but when it worked, it was lightning fast. They recently began moving towards splashtop which thus far, has been slow to use.

Getting alerts on devices that are monitored and gone offline are sent immediately however, alerts that the system has been restored takes much longer (Both email and dashboard). Sometimes we begin the process of troubleshooting only to find out the system is back online (waste of time).

Updating tickets requires patience. If you update the notes and select an action to close or resolve the ticket, the page freezes. The trick thus far is to update the note, hit F5, then close the ticket.

Tech support is one person (Liron) and based off shore. The difference in time zones and human bandwidth is frustrating. We notify support of issues we encounter but we feel like their approach is "take it or leave it". Sometimes they fix it and sometimes they forget.

Reporting capabilities are limited to whats on the dashboard (and there aren't that many). I hope one day there will be an editor to create reports.

Advice to Others

Take inventory of how many devices you're actually managing and make sure the pricing make sense for your business.

Source: GetApp
 

Nathan from Natronics
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Was happy until false motherboard overtemp readings were constantly issued

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I must admit that during my initial testing I found all was good until I added PCs which triggered a false motherboard reading of 106 degrees c . The actual temp was 36 - 38 . Unfortunately the only solution offered by Liron was to set the threshold to 107 degrees which would wipe out the function.

Pros

Very economical and many features others don't have

Cons

Not as much technical spec and readings shown such as real temps, fan speeds etc . System relys more on preset level alerts which gives you less active data to look at.

Advice to Others

Be sure to try it out on a range of chipsets to make sure the alert functions are going to do the job for you - false alarms are more harmful some times then the real thing.

Source: Capterra
 

Michael from Creating IT Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Changing the game for MSP's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We love using Atera, their pricing model is the best going around for both a RMM and PSA product.
Every month they work on bring new features and integrations to life, they are also very keen to hear what MSP's like and dislike so they can actively create a better product.

Pros

Price and functionality

Cons

Built-in Remote Control a bit hit and miss sometimes.

Source: Capterra
 

Kenneth from Prescient Digital
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Atera is Nothing Short of Fantastic

Product Quality

Customer Support

Value for Money

Product Quality
Quality
Value for Money
Value
Support

As an MSP for the past 23 years, we've used and evaluated more solutions and tools that can be remembered - rarely does an MSP find a solution as utterly groundbreaking as Atera. Disruptive pricing model, agile, fast, comprehensive and easy to use, and a game changer for the bottom line. We are sold on Atera and you should be as well.

Pros

Disruptive pricing, agile, fast, ease of use. Outstanding support and rapid feature additions.

Cons

We have encountered no cons at all.

Source: GetApp
 

Gabriel from Haire's Computer Repair, LLC

May 2016

May 2016

Great Product Great Tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Atera is the best RMM & PSA I've tried and I've tried quite a few. The program is super user friendly and the customer service is better then top notch. I've been using the program for a couple months now and just received an email asking me if I had any questions to call the Manager directly. The price alone is worth it, unbelievable pricing and a must for new MSP's and it has plenty to offer for older MSP's as well. I think we are going to have a nice long lasting partnership.

Source: Capterra
 

Travis from Nano Geeks

April 2016

April 2016

A definite breath of fresh air in a crowded market

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it.

I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas.

Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful.

I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

Source: Capterra
 

Travis from Nano Geeks
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2016

April 2016

A game Changer for those just starting out (and beyond)

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I was previously a client of GFI Max, and knew it was time to switch. I was paying roughly $240 a month, just for Monitoring, AV, and Remote access. This didn't include a help desk or PSA system at all. Plus the back end always seemed clunky and I didn't really get much accomplished with it.

I found Atera on a stroke of luck, and I'm glad I did. The first thing that really impressed me was the fact that there is no per device fee. This would allow me to grow, and appropriate more of my money into other areas.

Second, with the PSA and Help desk being tightly integrated into this product, it made Customer management super simple. I seem to open Atera every day, because I find it to actually help me keep an eye on my client's systems, like it should. Where on the flip side, I tried to find any way to avoid logging into GFI because it was just mundane and un-useful.

I definitely recommend Atera to anyone starting out, or currently unhappy with their current solution.

Pros

- Easy to Read dashboard
- Setup was a snap
- No prolonged on-boarding
- They actually listen to suggestions and comments

Cons

- A/V is not integrated (They are apparently building this in very soon, but you will still need to have your own partner account with that A/V provider. It would be nice if Atera just billed us for it, since we could probably obtain big volume discounts).
- Integrated remote connection is hit/miss. Luckily you can integrate GoToAssist for a solid solution.

Source: GetApp
 

kees from kees

April 2016

April 2016

Atera

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

Source: Capterra
 


April 2016

April 2016

atera

Product Quality

Product Quality
Quality

i like the product very much it works like a charm and is very useful for managed services. we use it for the contracts with our customers. remote control is also very good

Pros

simple to use, easy to set up

Cons

navigation inside application is sometimes hard

Source: GetApp
 

Koen from De PC-Dokter

April 2016

April 2016

Atera- review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises.
Also the updates and so on that are programable gives u a lot of room for real business.
We are very happy with Atera.

Pro
Easy interface
Quick overview
Realy good support
Not to expensive

Con
non, except maybe the language, but which it-person doesn't know English

Source: Capterra
 

Koen

April 2016

April 2016

Earning satisfied customers

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Since we use Atera software, a lot off our 'normal' time goes to real income situations. Before we had a lot of quick jobs, called bij the client and by this non-chargebale. This has changed and profit rises.
Also the updates and so on that are programable gives u a lot of room for real business.
We are very happy with Atera.

Pros

Easy interface
Quick overview
Realy good support
Not to expensive

Cons

non, except maybe the language, but which it-person doesn't know English

Source: GetApp
 

Steve from Prizm

April 2016

April 2016

Atera

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Been using Atera for a few months now to replace Labtech. Overall, very glad we made the switch. The biggest thing that sets Atera apart from all other RMMs is its pricing model. Essentially, with only one tech, you can have unlimited seats.. Very appealing to small tech companies.
Pros:
Pricing is per tech, not per seat
Cloud based
Great UI
Prompt updates
Cons:
Remote connector can be finicky sometimes
I miss ScreenConnect sometimes but that's a small price to pay for how much you save by using Atera

Source: Capterra
 

Toby

April 2016

April 2016

Undoubtably one of the easiest Cloud Based MSP solutions on the market.

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We've swapped from SolarWinds N-Able and haven't looked back. There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually. Support from the Atera team has been great and there's been several updates to the system adding new features in three months we've been using it (specifically focusing on requests from the end users).

Pros

* Easy to install light weight Agent
* Quick Remote Support Tool
* Easy per Technician Pricing Structure with Unlimited Device Management
* Integrated Cloud Backup and Email Threat/Spam Protection
* Modern, Clean Cloud based User Interface and Dashboard
* Built-In Ticketing System integrates with supported Zapier apps for Accounting and Billing
* Ticketing System has time tracking built it.
* Audible Alerts on Device Failure
* Help Desk agent allows clients to submit tickets with key-combination (Screen shots are attached to the ticket)

Cons

* Lacks the advanced Remote Command Prompt other solutions provide.
* No Apple Mac Agent (Mac clients are monitored via SNMP)
* Mobile portal lacks some of the features of the full site.
* No Integrated AV (But has support to monitor third party AV)
* No Dedicated Mobile App (Though they focus heavily on their Mobile Portal)
* Would like more options to customization the branding

Source: GetApp
 

Simon

April 2016

April 2016

Atera - MSP Platform - Simplicity not Complexity

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We looked at many different MSP platforms for our growing business, such as Solarwinds N-Able, Managengine, PRTG, but found that Atera has the easiest interface to use. It is also feature rich, while not having the clutter that many other over-the-top MSP platforms have. Setting up tickets and customers is quick and easy and on-boarding new engineers is simple.

Pros

Ease of use, great interface, fast, easy to configure, great support

Cons

being able to import SNMP MIBS would be great.

Source: GetApp
 

Joel from Prymis LLC

April 2016

April 2016

So far so good

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been looking for a software to replace GFI Max for sometime as the pricing has gotten to be too much. After a few days with Atera I decided to subscribe. The price is right and the features really help a small MSP get more done with less.

Customer service is top notch as they were very quick to respond to my questions. Couple of things I wish they had was a AV product integrated and a mobile app for remote support.

Source: Capterra
 

Graham from mindIT

April 2016

April 2016

A low cost alternative to other RMMs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros:

-Pretty easy access to get feature requests to the development team
-PowerShell scripting was recently added
-The pricing model works really well for small shops
-New features have come out at a pretty good pace so far

Cons:

-Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del
-Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

Source: Capterra
 

Graham from mindIT
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2016

April 2016

A low cost alternative to other RMMs

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I've been using Atera lightly for the past 6 months. It has performed well for what I am using it for: monitoring, basic inventory and light scripting.

Pros

-Pretty easy access to get feature requests to the development team
-PowerShell scripting was recently added
-The pricing model works really well for small shops
-New features have come out at a pretty good pace so far

Cons

-Weak remote access/screen sharing via VNC -- it has been a unstable in my experience. I always have trouble with sending a Ctrl-Alt-Del
-Interface looks great, but I have trouble sorting through and seeing devices since it's not in a proper grid format

Source: GetApp
 

Rob from Prizm Tech

April 2016

April 2016

Happy so far!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We recently switched from Labtech to Atera. The pricing Model is a game changer. We love the fact that we pay per technician rather than per device. The program itself has a smooth interface as well that is easy to navigate. We have been using Atera for 2 months now but I dont see us going back...

Source: Capterra