NetSuite OpenAir offers buyers a collection of applications designed to support every stage of the professional services delivery lifecycle. Offered as Software-as-a-Service, the platform includes applications to manage projects, resources, expenses, and timesheets. There are additional applications for billing and invoicing and project accounting, as well as analytics; the system is also optimized for mobile usage. NetSuite OpenAir Connect allows users to sync the web-based platform with a company's existing front- and back-office systems.
NetSuite OpenAir was developed to support the needs of professional services firms in any vertical, but is best suited to larger organizations with more than 500 employees. Companies with under 500 employees should look to NetSuite SRP (Services Resource Planning), which offers similar functionality that has been tailored to smaller buyers.
NetSuite's collection of PSA solutions are currently utilized by more than 1,500 professional service companies worldwide, both small and large.
Doug from CGS
Employees number: 1 employee
There is very little that we have been impressed with, but the invoicing process in OpenAir is functional.
The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.
Make sure you understand the ongoing maintenance and investment that is required to run NetSuite and OpenAir effectively.