NetSuite SRP is widely used by professional services organizations to optimize their project-based operations. The software offers integrated project management, resource management, project-based accounting and time & expense tracking applications.
Users can connect their PSA with their customer relationship management or accounting systems to get a holistic view of the company’s services. The system provides billing and project accounting functionality and it integrates with almost every CRM, ERP, HR and payroll application. Professional services firms that need to manage their entire business life cycles might also consider NetSuite SRP (Services Resource Planning). While the software can be used by any small to enterprise-level professional service organization, their ideal customer has at least 50 employees and is looking for a full PSA suite. The software also fits software/IT, consulting, media/creative and healthcare service-based companies. NetSuite SRP is a completely SaaS-based solution that is accessible from any web browser, operating system or mobile device.
Justin from Energy company
Employees number: 501-1,000 employees
Let me just start by saying I have used two similar systems so I have only one other competitor to compare them to. This being said, I believe the ease of use with this is a bit better. I have seen people fumble with this for the first week as a newbie, but there is a short learning curve after you dive in.
Agility of the platform.
Limited platform support. If you are running mainstream system setups then it's probably not an issue.
Check the hart er Magic quadrant. You won't be disappointed.
Doug from CGS
There is very little that we have been impressed with, but the invoicing process in OpenAir is functional.
The reporting is completely non-intuitive, and because of all the various settings, it can be very complex to develop very simple reporting that comes standard with other systems that cost a fraction of what NetSuite and OpenAir do.
Make sure you understand the ongoing maintenance and investment that is required to run NetSuite and OpenAir effectively.