--- title: "PROMYS Software Reviews, Demo & Pricing - 2026" description: "Review of PROMYS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/psa/promys-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Professional Services Automation Software](https://www.softwareadvice.com/category/4135-professional-services-automation/) / PROMYS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/psa/promys-profile/reviews/) # PROMYS Review From $15/month Free trial 1 plan Wondering if PROMYS is right for your organization? Our Professional Services Automation Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview PROMYS 4.7 [(29)](https://www.softwareadvice.com/psa/promys-profile/reviews/) Pricing Starting at $15.00 per user per month ### About PROMYS Promys provides CRM, help desk and PSA business software solutions to VARs, resellers and solution providers in the information technology, managed service provider, audio-visual and physical security markets. Promys provides software modules for all departments including CRM and quoting, help desk, time and billing, job costing, scheduling, resource calendars and managed services/support contracts, project management, customer portal, customer asset tracking, procurement and inventory. Key features include quote margin controls, project cost vs. budget tracking, service call escalations and the ability to cycle implementation lessons learned back into the quoting process. The solution allows users to map business processes to the ideal way of using the software, and Promys provides unlimited end user training for a fixed flat fee. Promys offers a full web API and integrates with almost any accounting or remote monitoring solution. Wondering if PROMYS is right for your organization? Our Professional Services Automation Software selection experts can help you in 15 minutes or less. ## PROMYS User Interface ## Popular PROMYS Alternatives Main Product PROMYS 4.7 [(29)](https://www.softwareadvice.com/psa/promys-profile/reviews/) Ratings Breakdown - 4.52Ease of use - 4.92Value for money - 4.95Customer support - 4.63Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2063)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.96Ease of use - 3.85Value for money - 3.82Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [BlueCamroo](https://www.softwareadvice.com/crm/bluecamroo-profile/) 4.4 [(28)](https://www.softwareadvice.com/crm/bluecamroo-profile/reviews/) Ratings Breakdown - 4.04Ease of use - 4.52Value for money - 4.18Customer support - 4.0Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1002)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [ConnectWise PSA](https://www.softwareadvice.com/itsm/connectwise-manage-profile/) 4.1 [(280)](https://www.softwareadvice.com/itsm/connectwise-manage-profile/reviews/) Ratings Breakdown - 3.67Ease of use - 3.73Value for money - 3.71Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [Scoro](https://www.softwareadvice.com/psa/scoro-profile/) 4.5 [(262)](https://www.softwareadvice.com/psa/scoro-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.29Value for money - 4.45Customer support - 4.37Functionality Pricing Starting at $17.00 per month Get Price ## PROMYS Pricing and Plans Starting price: $15.00 per month Free Trial Free Version Enterprise $15.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PROMYS Features - Popular features found in Professional Services Automation Client Portal Collaboration Tools CRM Document Management Project Tracking Quotes/Estimates Resource Management Task Management Timesheet Management - More features of PROMYS Accounting Integration Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Audit Trail Billable Items Tracking Billing & Invoicing Calendar Management Calendar Sync Catalog Management Configurable Workflow Contact Database Contact Management Contract/License Management Customer Database Customer History Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Creation Data Import/Export Document Storage Drag & Drop Email Management Email Templates Estimating Expense Tracking Financial Management Forecasting Gantt/Timeline View Interaction Tracking Invoice Management Invoice Processing Lead Management Leave Tracking Mobile Access Monitoring Multiple Projects Opportunity Management Portfolio Management Progress Tracking Project Accounting Project Management Project Planning Project Templates Project Time Tracking Proposal Generation Purchase Order Management Purchasing & Receiving QuickBooks Integration Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring/Subscription Billing Reminders Reporting/Analytics Reporting & Statistics Resource Allocation & Planning Task Planning Task Progress Tracking Task Scheduling Third-Party Integrations Time & Expense Tracking Timer Workflow Management ## PROMYS Integrations Sage 50 Accounting Integration rated undefined from -1 review Google Calendar Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review ConnectWise Cybersecurity Management Integration rated undefined from -1 review Acumatica Cloud ERP Integration rated undefined from -1 review LogicMonitor Integration rated undefined from -1 review See all 9 integrations ## PROMYS User Reviews ## PROMYS customer ratings - Overall rating: 4.7/5 - Total reviews: 29 ### Rating distribution - 5 stars: 25 reviews (86%) - 4 stars: 4 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.9/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- ### Promys serves as the backbone to our operations and I can’t imagine where we would be without it. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Promys ties all the aspects of the sales cycle together from opportunity to invoice. The reporting features are very flexible including the standard reports and the ability to export a variety of information from the multi-functional SO Items Processing screen. Promys applies edits that enforce good business practices. #### Cons There are so many features in Promys that it can be hard to remember how to use a feature that is used only occasionally. However, the support staff is very quick to respond and retrain when needed. --- ### Promys PSA software review - Overall rating: 5/5 - Reviewer: Erik W. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The software has had good buy in from our team. We are actively quoting, managing projects, managing field services and time sheets with the application. Promys' service and support has been exceptional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Promys is a complete business process software fully integrated with our accounting package. #### Cons Reporting improvments are on my wish list. #### Reasons for choosing PROMYS It checked of the most boxes as compared to our pain points. #### Reasons for switching to PROMYS Salesforce handled Sales well but did not inherently offer the other business tools we rely on from Promys. --- ### A solid system for the IT VAR space - Overall rating: 4/5 - Reviewer: Jamie F. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Visibility, reporting, accuracy of information have all improved. We're able to get much better information faster. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having worked at other large IT VARs in the Canadian market I've used a number of different systems, each with benefits and flaws. Promys seems to have solutions and the ability to manage all of these concerns in a single system from customer account creation to opportunity management to quote and order, all linked together for visibility and information flow. In a growing business this visibility has been as huge help in keeping things flowing as the company scales while allowing us to have better control of our opportunity visibility and backlog management. One of the things I like best is that the Promys team is constantly accepting feedback and adding new features to make things better for their customers across the board. They helped us create a single step part creation/quote import that was a major upgrade to the system and took the time to understand our needs. This feature has been rolled out to all customers now and has been a huge time saver and helped with system adoption across our organization. Since then, we've continued to send over suggestions on how to make things easier and they add it to their development list and roll it out with the regular updates. #### Cons Some of the formats for quotes are hard coded into the system, it would be nice to customize them a little. The onboarding into QB Online took a little longer to sort out to make sure things are running through smoothly. #### Reasons for choosing PROMYS Price point, ease of working with the Promys team. --- ### Promys PSA is a great replacement for Salesforce, Remedy (Help Desk) and MS Project - Overall rating: 5/5 - Reviewer: Pat M. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered Since implementing Promys we can quote more competitively, mange projects and managed service contracts more profitably and turn around customer support issues more quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks. #### Cons The Great Plains integration took a little longer than we had hoped, but now that it's up and running it's a very robust integration. --- ### Promys helps me run my business more profitably. Customer Support is outstanding. - Overall rating: 5/5 - Reviewer: Meredith D. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Promys PSA has made it much easier for my team to stay on top of sales, project delivery, managed services/support contracts and customer support issues. Promys PSA has given me better visibility and controls to manage the profitability of my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Prior to implementing Promys PSA our biggest challenge was the lack of visibility and coordination between departments. Having several different disconnected business software solutions resulted in a constant Easter egg hunt for the most current data on billable time, managed services contract profitability, renewal dates and project profitability. Coordinating equipment, software and service delivery was especially complicated. Tracking all this data between different systems and in spreadsheets was time consuming and stressful for the employees and management. The Promys PSA solution captures and manages all of that information in one integrated and easy to use solution. Promys PSA has made it much easier for my team to stay on top of sales, project delivery, managed services/support contracts and customer support issues. Promys PSA has given me better visibility and controls to manage the profitability of my business. #### Cons Installation took a little longer than expected. But the Promys implementation and support teams are very responsive. --- ### Perfect Tool for Manage Multiple Projects - Overall rating: 5/5 - Reviewer: Bhargav G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered PROMYS is a great tool for solving you projects management need. It's saves lot's of time end efforts of your teammates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It offers many features which helps you to manage multiple projects and tasks. They provide alert notifications for each tasks progress and even easily track the progress of our tasks and projects. #### Cons Genuinely, I'm using this software for projects management purpose and didn't find any difficulties with this software. --- ### PROMYS is in a different class compared to traditional PSA software - Overall rating: 4/5 - Reviewer: Rich T. - Product usage: Used unspecified for unspecified - Reviewed: June 2013 - Review source details: This review was submitted organically. No incentive was offered In another life I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool's capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation, that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting & planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation, for a business our size, the traditional PSA's weren't even options any more. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Fantastic margin reporting and analytics across projects, customers and products Very strong Project Management and Labor Analysis capabilities Good Help Desk and Service Contract management functionality Proactive customer support Very structured implementation approach that drove industry best practices and user adoption #### Cons Integration with Sage X3 is very strong, but took slightly longer than expected Initially it was hard to get our executive team to look at PROMYS because it's less well known than the big two PSA's. --- ### Much more intuitive user interface than Connectwise & Autotask, far superior implementation process. - Overall rating: 5/5 - Reviewer: Scott R. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Improved visibility, efficiency and effectiveness of our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software. #### Cons Implementation approach was great, best practice sharing was very beneficial, did take a little longer to implement than expected. --- ### PROMYS PSA is comprehensive and easy to use - Overall rating: 5/5 - Reviewer: Devin C. - Product usage: Used unspecified for unspecified - Reviewed: July 2013 - Review source details: This review was submitted organically. No incentive was offered Several Concordis Solutions Inc. executives had previously worked for a large Cisco Gold partner using PROMYS, so we were familiar with how comprehensive the PROMYS' functionality is, which will be important to support our aggressive growth plans. Equally important is that PROMYS is very easy to use and all the modules share data, which makes PROMYS very efficient for a smaller company where people are wearing multiple hats. Fast growth is expensive and customer service will be the key to our growing quickly, so the PROMYS combination of strong forecasting, robust project management and extensive profitability analytics, are going to be crucial in providing our executive team with the information we'll need to keep existing customers happy and to make our growth investment decisions. We had seen firsthand with the Cisco gold partner what an impact robust comprehensive business software like PROMYS could have on a company's aggressive growth strategy and we weren't willing to take a step backwards when we started our own business. We know that no matter how quickly we grow we won't outgrow the PROMYS PSA business software. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### PROMYS PSA lives up to it's promise - Overall rating: 4/5 - Reviewer: Peter M. - Product usage: Used unspecified for unspecified - Reviewed: August 2012 - Review source details: This review was submitted organically. No incentive was offered We've been on the PROMYS PSA software for a year now and the customer support has been fantastic. the support team is responsive, knowledgeable and very proactive in ensuring we're getting most out of the software functionality. PROMYS has seamless integration between their CRM, Opportunity, Quotation and Sales Order, PM and Help Desk modules. This not only virtualy elminates re-keying info, it provides management with excellent real-time visibility into all aspects of the business. I was very impressed by the PROMYS implementation methodology. The business consultants we worked with were knowledgeable and experienced. They engaged with the key players in my organization to understand our company and tailored the PROMYS configuration to our specific needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Support is responsive and knowledgeable Integration between modules is excellent Reporting provides very good visibility into the business Implementation approach introduced best practices Proactive education about new functionality #### Cons Install took a little longer than expected --- Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/psa/promys-profile/reviews/) ## Other Top Recommended Professional Services Automation Software [TimeSolv](https://www.softwareadvice.com/product/424007-TimeSolv/) **4.6** (114) Recently recommended **32** times [BQE CORE Suite](https://www.softwareadvice.com/accounting/bqe-core-accounting-profile/) **4.5** (792) Recently recommended **12** times [Project Insight](https://www.softwareadvice.com/project-management/project-insight-profile/) **4.5** (94) Recently recommended **9** times [Wrike](https://www.softwareadvice.com/project-management/wrike-profile/) **4.4** (3038) Recently recommended **8** times Stuck Between Options? 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