Front Desk Software


 

Front Desk is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution supports scheduling, billing, client management, reporting and also has customization options.

Front Desk helps manage online booking, client sign-up, monthly payment collection and sending out client notifications. It supports electronic payments and the addition of coupons, discounts and credits. Payroll management is also offered.

Front Desk offers reporting and analytics functionality to view client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user.

Front Desk is accessible on any device and is PCI DSS compliant. It also integrates with third-party applications such as MailChimp and Emma for email marketing, Docusign and Digital Waivers for sales and marketing automation and Google Analytics.

 

Front Desk - Scheduling
 
  • Front Desk - Scheduling
    Scheduling
  • Front Desk - Embedded schedules
    Embedded schedules
  • Front Desk - e-Signatures
    e-Signatures
  • Front Desk - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

66 Reviews of Front Desk

 

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Software Advice Reviews (2)
More Reviews (64)

Showing 1-2 of 2

Carly from Swim school
Specialty: Sports facilities
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Would it recommend this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to use. Not as many features as I needed, but good if you're looking for a basic system to run with your front desk.

Cons

They do not follow up once you sign up. Management is impossible to get in contact with and the representative sell you into signing contracts that lock you in. Do not use. There are a ton of other, better softwares out there.

 
 

Alexander from Pereira Electric
Specialty: Corporate health
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to Use, quick response to questions asked

Ease-of-use

Functionality

Product Quality

Customer Support

I've since recommended that another gym I work in use this program

Pros

I have worked with similar programs in the past and NOTHING compares!! We find it extremely easy to use, and the Front Desk staff is so kind and helpful would recommend Front Desk to everyone!!

Cons

Perhaps if there are ways to better filter/customize same client fields. I see that this is a common "issue."

 
 
 
Showing 1-20 of 64

Liz from Intelligent Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not worth it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been doing using FrontDeskHQ as my platform for my clients and facility for over 2 years, and they started out great! Online they taught me the ins/outs about how to use the features & functions, but soon they started changing them periodically and randomly, and inefficiently. What I could control among each client would depend on WHEN I acquired that client, and there was no way to change those. If I want to change a class, I have to go into each one individually; so not having a systematic way of updating current classes seems archaic. When they try fixing things it is dependent on me taking screen shots of every problem I am having, which I nor my clients don't have time to do and shouldn't be expected to. They are constantly trying to update their system, but the fact they still use both "new" and "classical" reporting systems makes financials a bit confusing. They have been charging more and more each month, and they blame it on the merchant processor, who then blames it back on FrontDesk HQ. Every time I ask about my rate they say I have the "old rate", but each month over more than triple that amount gets charged to my account, and it has nothing to do with my revenue! When I ask the merchant to explain the rate, they speak to me condescendingly and promise they have the lowest rate in the industry. I cannot wait to try all these other products offered out there. Don't waste your time, it's a very inefficient product.

Pros

Clients think it is easy, and they have updated their system to send reminder emails and allow clients to get on a waitlist! Been wanting that for a long time.

Cons

Dishonest rates, lack of quality systematic improvement making things more efficient for the trainer.

Advice to Others

They are responsive when I have a question!

Source: Capterra
 

Sarah from CrossFit Advanced

April 2017

April 2017

Great tool for gym client management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front Desk's customer service is second to none! They're rapid, well-informed and creative - a great resource.

Source: Capterra
 

Jordan from Southlands Heritage Farm
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

I love Front Desk!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I spent months reading online reviews about scheduling softwares and I trialed dozens of them. Front Desk is the only software with huge flexibility, incredible customer support, and a Point of Sale system built in. There are many softwares that look enticing at the beginning, but once you get into the nuicences of running a business through them, you realize how important customer support is. Front Desk has a rockstar team based in Seattle that knows my business, has infinite patience, and has excellent communication skills.

Pros

point of sale built in, ease of use, ability to schedule appointments, classes and courses, a simple app for smartphones, awesome and friendly customer service.

Cons

The only thing I can't currently do with this software is restrict clients by age (birthday). For example if I want to run a summer camp for 6-12 year olds, a 5 year old could register if the parent chooses to ignore our requirements.

Source: Capterra
 

Julie from Soccer Buddies
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Great software for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been with Front Desk for well over a year and I've been VERY happy with the software and most of all the customer service and support. Very pleased with how responsive they are and how quickly enhancements and upgrades have been made.

Pros

Ease of use from the customer's stand point

Cons

Amount of data entry due to the size of my business and the limited functionality of the software in payroll and in the services.

Advice to Others

Anyone looking to help streamline their business is looking in the right spot!

Source: Capterra
 

Macy from Axis Yoga + Studio

February 2017

February 2017

AMAZING!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have worked with similar programs in the past and NOTHING compares!! Our clients love it, we find it extremely easy to use, and the Front Desk staff is so kind and helpful :)) would recommend Front Desk to everyone!!

Pros

Everything

Cons

None

Source: Capterra
 

David from David's Music House, inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Support 5 Stars - application needs more specific business functions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I spent a great deal of time searching for a scheduling app for my music school. FD is the only one that fit into my business model. The BEST aspect is their customer support. This is the most important aspect of a software company.

Pros

Reporting functionality and BEST Customer Service

Cons

Application is not as user friendly as it should be.

Advice to Others

I can't say enough about the support team's help as I needed a good bit of customization for my business. I wouldn't have been able to use the software without the great support team. It is my hope that future versions will be more easily customizable for specific business needs.

Source: Capterra
 

Jennifer from Happy Valley Arts Academy

February 2017

February 2017

Great Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Anytime I have a question they are very responsive and don't over talk to me. They know my time is money and I get on and off the phone.

Source: Capterra
 

Drew from Impact Strength and Performance
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Solid Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front Desk HQ has an amazing team of support specialists that are incredibly responsive and patient with their customers. I just recently made a big transition with my strength and nutrition business and wouldn't have been able to make the switch if not for the expert team of professionals who assisted me throughout the process.

Pros

It's honestly not as much about the software as it is about the people. I find the software requiring some workarounds

Cons

It'd be cool if clients with account credits can have plans attached to them that are auto debited monthly instead of manually having to go in and do it. It'd also be nice to be able to create a plan that allowed for unlimited of one service and a set amount of another service so I don't have to sell one person multiple plans and have them accept multiple terms and conditions as a result.

Advice to Others

Like anything - there's a little bit of a learning curve. Once understood it's pretty straight forward which is nice.

Source: Capterra
 

John from Blue Jeans Productions

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used this software from my previous job and it was very dynamic and easy to use.The user interfaces with easy to navigate.

Source: Capterra
 

Jessica from Handy
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2016

December 2016

Great product for small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great product for small business with potential to schedule and make
Money from any where at any time

Pros

Great easy to use product

Cons

No cons it works well

Advice to Others

It's a great product

Source: Capterra
 

Mark from Out Crowd

November 2016

November 2016

Great application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Front for about 6 months now and have found it to be a rock-solid product. We tried a lot of other systems and nothing came close. Well done!

Source: Capterra
 

Larry from not needed
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Don't waste your time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All too common software company switchero. They promise functionality, flexibility, and support, all of which mysteriously vanish once you are invested in the product enough that they hope the energy required to switch products is high enough that you make due with crap you have.

They have changed my pricing structure without my permission. They took away functionality despite my protest, and they have began trying to up-sell me on features and functionality that I have not requested nor desire. It's silliness like this that make me want to get into the software business, because apparently you can say whatever you want to make the sale and never actually have to deliver on those promises.

The most recent scam is to take away the reporting features I have been using for three years in order to "upgrade" me to a more expensive option that requires more of my time to figure out. Not helpful, not designed to be helpful.

Pros

the sales pitch

Cons

the actual product that came after the sales pitch

Advice to Others

do not use it

Source: Capterra
 

Sam from Martial Arts
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Night mare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the worst experience of my life, I would never recommend anyone to waste their time. It's completely ways of time.

Pros

If you have any question you have to wait days to receive auto reply.
Very old and complicated system.

Cons

Very complicated

Advice to Others

Yes. Please don't waste people's time.

Source: Capterra
 

Greg from Fuel Training Club
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Success with FrontDesk

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allows us to automate processes that normally require hours of Labour. Best user interface on the market and none of their competitors come close to the end user experience as Front Desk has.

Pros

-User Interface
-Intuitiveness
-Customization of appearance
-Logical approach to page progressions from the front and back end of the software

Cons

*Important to note that although constructive, these aren't the key features to Front Desk's software and are just based on our needs as a business.
-no virtual storefront for clients purchasing merchandise
-The only unintuitive feature in the software is the sign in kiosk
-No perfect merchant integration solution

Advice to Others

You can spend time searching through other competitors but you won't find anything else as functional and slick as Front Desk.

Source: Capterra
 

Amy from FIT4MOM of Phoenix & Scottsdale
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Front Desk Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

As a FIT4MOM franchisee, Front Desk makes my life a lot easier than it otherwise would be, keeping track of scheduling, billing etc.

Pros

Ease of setting up class schedules, client profiles, credit card billing.

Cons

I have trouble running the reports I need. Figuring out numbers for budgeting purposes etc. When I track things like new clients in an excel spreadsheet separately, where I know my numbers are accurate, I can't get Front Desk reports to give me the same results.

Source: Capterra
 

Mike from The Music Place
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Best All Around Management Software for our Music School

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Pros

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Cons

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Advice to Others

Definitely enter enough real data to get the feel for how things really work and interact (with this or any software).

Hint: Take their terminology and labels with a "grain of salt". For example, in attendance, they use "No Show", whether or not the absence was within guidelines. So, I think "Absent" would have been more appropriate. Another example, the term "Bulk Enrolled" means what I would call a "Recurring Enrollment".... I initially assumed it mean enrolling many students at once, rather than one student on an ongoing basis. So, just don't let the terminology lead you astray as to what the software is actually doing.

Source: Capterra
 

Christian from Yoga & méditation Paris
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great Yoga School Management Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In the past we have used a couple of other yoga studio management softwares, including Mind Body Online. A little more than a year ago we switched to Front Desk and we have never had second thoughts. This software is at the same time intuitive and powerful.

Pros

- Easy to use and does what it is supposed to
- An incredibly powerful integration with Mail Chimp that allows you to programme automated emails based on member/customer activity.
- Great reporting
- Customisable customer site / front end
- PayPal integration

Cons

- A few features of minor importance are still missing

Advice to Others

- The software is entirely translatable and exist already is several different languages. To be able to run a french version of the software was crucial for us.

Source: Capterra
 

Krista from Synergy Hockey
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

We like it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Pros

Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Cons

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Advice to Others

Not all employees have iPhones/devices so they are unable to have the app on their phones. It would be great if this program worked on everyone's phones!!!

Source: Capterra
 

Christin from Delta Life
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Great software for fitness industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far so good!!! Anytime I need help I send in a question and get a great response promptly. Learning the ins and outs have been pretty easy though.

Source: Capterra
 

Shannon from NapTown Fitness
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great Software. Improves our Business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Front Desk is awesome. Great, easy interface that maximizes the potential for our business. We have been able to manage our clients more efficiently and haven't even reached the tip of the iceberg on what we can do with the functionality.

Pros

Easy to use. Great reporting. Extensive capacity on capabilities for varied business models. Makes life a heck of a lot easier!

Cons

Depending on the customer service rep you get will depend on your service. Overall we have had an incredible time with their customer service, however sometimes they can be short with you and not fully answer your questions (to be fair- I have a lot of them so I would be short with me too). My only wish is that we had a little more offering of phone calls or webinars to review some more complex solutions.

Advice to Others

It's great. If you are a small to large gym or yoga studio or a combo of the two, it is the perfect CRM for you. We love it!

Source: Capterra
 
 
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