RegOnline Software


 

RegOnline is a cloud-based event registration and management solution suitable for small and midsize businesses, as well as for large enterprises. The solution helps users manage attendee lists, create online registration forms, promote events and measure event ROI with real-time analytics tools.

RegOnline allows users to create online registration forms for attendees with options to apply discount codes, access travel information and track session times. The website and theme designer feature helps users create customized web pages and logos for registration forms and marketing emails.

RegOnline integrates with payment gateways that are PCI Level 1-compliant, enabling users to collect and manage online payments safely in various currency options and registration types.

Users can create and send emails and create social media posts to share with their followers through Facebook, Twitter and LinkedIn.

Other features include creating attendee directories, building membership plans, measuring event success rates and printing badges, labels or certificates.

 

RegOnline - Event summary reports
 
  • RegOnline - Event summary reports
    Event summary reports
  • RegOnline - Online registration forms
    Online registration forms
  • RegOnline - Social media integration
    Social media integration
  • RegOnline - Reporting
    Reporting
  • RegOnline - Track referral status
    Track referral status
Supported Operating System(s):
Web browser (OS agnostic)

36 Reviews of RegOnline

Showing 1-20 of 36

 

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Krystle from Salesforce
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great product but needs to be more flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Awesome support! Love RegOnline although I wish the product was more functional. Great company though.

Source: Capterra
 

Mercedes from e-Builder, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Great for smaller events!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used Regonline for several years and as our event has grown in attendance, we have found that we need certain features that are not currently available with our subscription. Otherwise, the software offers all the features necessary to fully execute an event! It's easy to use, but could use some more flexibility.

Pros

Ease of use

Cons

Lack of flexibility to scale in size.

Source: Capterra
 

Natasha from Richmond Music Festival

March 2016

March 2016

horrible customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using this company for several years since the time it was called Thriva. from the time the system was bought by Regonline we had constant customer service issues, issues with system being down right in the heat of the registration process, pricing change announcements 2 weeks prior to the opening of the registration as well is delays in payment. I had to spend hours on the phone to get our payment. We are are looking for a new registration company.

Source: Capterra
 

Lynn from IEEE

February 2016

February 2016

Excellent Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been working with RegOnline for roughly 8 months within the IEEE account. Initially, we offered our clients the ability to be under our account and were creating sub folders for each conference. Working with Erin Evans, we have moved our client conferences to sub accounts with billing direct through RegOnline. Erin made the transition seamless and answers any questions I have at any time. When I came on board, Erin set me up with custom training to review all the components of RegOnline. The system is simple to use and easily updated. We recommend RegOnline to many of our conference organizers.

Source: Capterra
 

Andrea from CSE Software

February 2016

February 2016

The software provides a good template for event registrations

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The pro's far outweigh the cons in the software. We have run into a couple of scenarios in which we could not get the software tweaked correctly to fit the needs of our event, but it was a very odd circumstance. For the most part the experiences I have had have been very satisfactory. Anytime I need anything I am able to reach Customer Support and they are amazing. Our account representative, Phil is remarkable. He has worked with us diligently and is always pleasant and helpful. If every company we did business had a rep like him working with us business could go so much more smoothly.

Source: Capterra
 

Deb from Association of KFC Franchisees, Inc.

February 2016

February 2016

Long time client

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our association has been using RegOnline software for our meetings registration, membership, and donation collection for over seven years. Lanyon has worked with us on pricing and customer service couldn't be better. Having a dedicated agent is extremely beneficial, especially when problems and issues occur. I rarely have to wait more than a couple of hours for solutions to any problems I encounter. I highly recommend RegOnline for its flexibility and structure.

Source: Capterra
 

Jessica from Equity Trust

February 2016

February 2016

Excellent Customer Service and reliable Product!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am a meeting planner and have used RegOnline daily for 2 years now. I had never used the site prior and found it fairly easy to teach myself how to use the program to build registration portals for my events. In the event I had any questions I would contact my service rep, Phillip, who would always return my calls or email immediately with answers. I am very happy with my experience and plan to keep using RegOnline for my event needs.

Source: Capterra
 

Heather from Indiana Dental Association

January 2016

January 2016

Choose RegOnline!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm a meeting planner and have used the RegOnline platform and meeting management system since 2010! RegOnline is very user-friendly. With zero design or coding experience, I can use their templates or customize them to match your organization's color schemes, fonts, graphics and designs. The best part is I can setup a variety of registration events at my own pace and at my convenience. If I need help, it's available with one phone call. Our organization uses RegOnline for our annual conference of 1,600 attendees and the product offers start to finish features -initial registration setup, event management, real-time attendee registration, confirmation emails, easy event tracking, printing badges, creating mailing labels, hotel reservations, plus a variety of marketing and attendee onsite features. With RegOnline, you will not be disappointed!

Source: Capterra
 

Amy from The Royal Ottawa

January 2016

January 2016

Customer service, payment facilitation and agenda builder

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The interface is easy to use. The customer service is friendly, prompt, knowledgeable and courteous. The payment screen is excellent. The primary challenge with RegOnline is the agenda builder. It is not very useful and difficult to use so I do not even bother anyone. I just upload a .pdf agenda to the website to avoid the headache.

Source: Capterra
 

Megan from Jameson Publishing

January 2016

January 2016

Pleased with RegOnline for conference registration

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using RegOnline for registration only for 3 years and are very pleased with the platform. We have not needed to use some of the other features, so I cannot comment on those (badge printing, passkey integration, website, etc.)

The technical support group has always been able to assist me when needed and I found them to be very responsive. We did have a billing issue early on, but the account rep was helpful in fixing the issue.

Overall an easy platform to use and we have had no complaints from attendees.

Source: Capterra
 

Wendy from Dance Eisteddfod

November 2015

November 2015

Great program easy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I love this program set up my whole event with out any fees etc ,Fast reply to emails from Australia ,No charges directly to my event and entrants pay a small percentage to regonline ,
Love that you can customise with conditional logic .
Sadly they have not made any changes in the last 3 years and I have been told they are not going to improve it SAD as it could be GREAT with a few tweaks.

Source: Capterra
 

Brian from VIP Events

August 2015

August 2015

Customer Service is Non-Existant

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Stay very far away from this product. My specific representative will not help. They don't call back, after 8 messages. They don't email back. I'm currently on-hold again with the toll free number - that's no better. I can't wait to leave them. Worst customer service of any company I've ever encountered in any industry. It's really that bad.

Source: Capterra
 

Lauri from LAwS Communications

August 2015

August 2015

I used to love it.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've used Regonline for years for my twice yearly conference and several training events. But for the last 9 months or so, they can't seem to get my money to me very quickly. For example. It's now Aug 24th as I write this, and I don't have the money paid by delegates for my conference in July. It's supposed to be in our hands by the 15th of the month.

I've called both support and my account manager. Two business days later, I still haven't received a response.

Their support for technical issues has always been good. But these problems started right when they gave me an an account manager. Then they made me guarantee them a number of sales each year. Yet, I've had nothing but problems collecting every since. And they don't seem to care very much. I'm now in the market for a new system.

Source: Capterra
 

tom from forest runs

August 2015

August 2015

clunky, slowly breaking at the seems, lanyon are turning their back on the software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Has the potential to be great but too many things don't work as they are supposed to which means it's very hard to rely on. For the service this is a very expensive product. Not very intuitive either.

Source: Capterra
 

Joseph from Frontline Solutions

July 2015

July 2015

Since Lanyon - Major Issues - Avoid at all costs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Parts of their system have gone down, preventing 500 of our guests from being able to register. Avoid at all costs. Support is unresponsive to email and over the phone are unable to give us any ideas on when system will go back up. Down for over 24 hours.

Source: Capterra
 

Amanda from Amanda Hurley

July 2015

July 2015

Great, use it for all my events

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great, easy to use. I suggested they add a feature that would really help me with my events, and they added that feature. It's been a breeze getting my events together.

Source: Capterra
 

Erika from OneLegacy

June 2015

June 2015

Overall fulfills our needs and helpful staff!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The staff are helpful and I appreciate their emergency call center/ on call person.

Source: Capterra
 

Jenny from DiscipleMakers

June 2015

June 2015

Generally good! It could use some modern upgrades.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

What I mean by "modern upgrades" is that there should be a mobile app. The mobile view from a smartphone's web browser app should be much cleaner and should adjust to the size of the phone (I'm mostly thinking of images). But in general, the software is easy to use! I like the Agenda section the most.

Source: Capterra
 

Nancy from Nancy Kelly

June 2015

June 2015

Tedious, Can't Get To Help or Manual, Not Intuitive, Expensive

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Two examples of dysfunction:
1) You can set what type of payments you accept for a registration., but if you also accept partial payments, all forms of payment show up as an option on subsequent payments and there is no way to limit these to just what you accept. Very confusing to clients and lots of extra work with back and forth e-mails for staff.
2) When you click "help" you get sent to "community," "ideas," "articles". . .everything but the actual user manual. When you finally find the user manual, you have to log into it and it doesn't recognize your user log in, ergo no access.

Credit card transaction fees are exorbitant.

I would not recommend this software.

Source: Capterra
 

April from CALSA

June 2015

June 2015

Overall good product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros
-create as many events as you need
-customer support is very helpful
-easy to invoice

Cons
- difficult to make changes if working with long-term projects
Membership is still new feature and has a few things that could run smoother

Source: Capterra