In the span of two decades, Amazon has gone from a lowly online bookseller to the most formidable and dominant force in retail. Amazon’s innovative approach to supply chain management has been key to its success, ensuring that it can get millions of items to customers at the right price and faster than anyone else.
While it could take time for these innovations to trickle down to the SMB front, they all present competitive challenges and opportunities on the horizon. Let’s get started.
Two-Day Delivery Is So 2005
Amazon’s 2005 launch of Amazon Prime—an annual membership that offers free two-day shipping on hundreds of thousands of items—was a game changer. It further established Amazon’s online retail dominance.
And, right as other online retailers began to catch up and started offering free two-day shipping … Amazon took it a step further and began offering one-hour deliveries with Amazon Prime Now.
With a separate mobile app, customers can arrange to have deliveries made during specific hours of the day. In select markets, customers can also order groceries and even take out from local restaurants—making Amazon a direct competitor to delivery services such as Favor and Instacart.
Though the inventory for Prime Now is far more limited and is only available in select cities, it has grown in size and availability since its debut in December 2014.
Game of Drones
Amazon made waves back in 2013 when CEO Jeff Bezos announced that the company is developing a drone-based delivery system, dubbed Amazon Prime Air. Customers with eligible orders (packages must be under five pounds) who live within 10 miles of an Amazon fulfillment center will be able to receive their packages via drones within 30 minutes or less.
Though many considered the 2013 announcement to be little more than a publicity stunt, there’s no question that Amazon considers drone-based delivery to have great potential for its distribution system.
Though Prime Air is still in development and is currently facing some regulatory hurdles, it is expected to make its public debut as early as 2017.
The good news for SMBs is that Amazon has the weight and political influence to pave the way for more businesses to legally operate drones for commercial delivery purposes.
Need More Detergent? It’ll Be There in a Dash
Last year Amazon unveiled Dash buttons—little internet of things (IoT) devices that allow users to simply press a button to order a household staple such as detergent or coffee.
Like one-click purchasing, the Dash buttons represent Amazon’s desire to make buying things as easy as possible. While the Dash buttons might seem like a gimmick, online ordering via IoT devices may be here to stay.
3PL? More Like 3PLoser
Same-day shipping and one-hour shipping are not something that traditional third-party logistics (3PL) providers such as UPS, USPS and FedEx are well equipped to handle. Bucking all conventional wisdom with regards to outsourcing distribution, Amazon has begun to more heavily rely on its own fleet of delivery vehicles to fulfill same-day deliveries.
Research firm Gartner notes that other companies should explore Amazon’s approach to insourcing distribution (this content is available to Gartner clients):
“By making its own deliveries, the online giant can claim a piece of the pie owned by FedEx, UPS and the United States Postal Service.”
Anything You Can Make, Amazon Can Make Cheaper
Amazon is no longer just a retailer and distributor. It is also a manufacturing giant. Somewhere along the line, CEO Jeff Bezos realized that not only could Amazon sell products for less than its competitors: it could also make them much cheaper than its competitors.
The AmazonBasics line includes a wide variety of household items, including dog poop bags, iPhone chargers, Bluetooth speakers, backpacks, batteries and more.
By streamlining manufacturing, distribution and retail of these select products, Amazon has a significant competitive advantage due to the scale it operates on. It wouldn’t be surprising if the AmazonBasics line expanded into more consumer staple products.
I, For One, Welcome Our Automated Warehouse Overlords
Amazon caught some serious flak several years ago over working conditions in its fulfillment centers. While Amazon has made some efforts to improve working conditions, it may eventually remove the human element from its fulfilment centers altogether.
In 2012, Amazon acquired Kiva Systems, a provider of robotic and automated warehouse solutions. In 2015 the company was rebranded as Amazon Robotics. These automated robots can pick, pack and sort shipments—all without the need of human assistance. Take a look:
While a lot of these techniques may seem futuristic or out of grasp for businesses that lack Amazon’s scale and resources, there are a number of reasons for SMB’s to pay attention:
- Amazon is making significant strides in improving and shortening delivery times by subverting traditional 3PL models and investing in new technology like drones and warehouse automation.
- For SMBs that compete with Amazon in the e-commerce and retail space, it will be difficult to compete with things such as drone delivery and same-day delivery. In that case, it would be wise to invest in things where SMBs could have a competitive edge, for example: customer service, product knowledge or niche product selections. Of course, small businesses need to ensure that they are also making appropriate investments in supply chain management technology.
- Regardless, SMBs should look to Amazon’s example as what the future of supply chain management could look like.
What other companies are trailblazing the way with supply chain management? Email me your thoughts at email@example.com.