Aesthetics Pro Online is a cloud-based, HIPAA-compliant medical spa management solution that offers staff management, calendar management, client management, point-of-sale and marketing management functionalities within a suite.
The staff management feature enables users to manage employee timesheets, payroll, commissions and tips. With staff calendars, users can manage staff scheduling and avoid instances of overbooking.
Aesthetics Pro enables users to store all client information in HIPAA-compliant charts. Users can sign in from their devices and access records from any location.
The product also offers marketing management, which enables users to track leads and run targeted email campaigns for customer acquisition. Users can also integrate the software with a call-center solution and assign staff to follow up on marketing leads.
With the accounting module, users can generate real-time updated sales and profit reports to make informed decisions regarding their customer handling processes.
Kathleen from Procerus Skin Care
Employees number: 2-10 employees
Scheduling, invoicing, tracking treatments remaining. Client facing data entry kiosk. Email follow up templates. Inventory management system.
I've used this software for 5 years. I reviewed it in 2014. Over the course of the 5 years, we've added new services and devices. We have had great support from development enabling us to keep up with form development and modifications. We love that the software is cloud based and we are able to use iPads for client intake, consent forms, etc. In our treatment rooms, we use the iPads for photography and charting, being able to upload the photos on the spot to the record. The side by side option in the photo gallery is excellent for ongoing care of our clients.
I am able to extract valuable data from the available reports in order to help me run needed data analysis critical for my practice.
I wish that I could integrate data with quickbooks and be able to load customers and sales data into my principle financial software.
Star from Premier Skin Clinic
Employees number: 2-10 employees
It has the basic features. It can schedule clients, cancel appointments, upload photos, and is web-based.
Customer support, site going down often, functionality, and the list goes on.
I need to submit a support request on an almost daily basis. Speaking to customer support today the person was rude and basically told me if I didn't like the issues I was experiencing I could find a different software program.
I have had nothing but trouble with this program since I started using it. It goes down in the middle of the day often. Sometimes it freezes up on tasks right as you're checking out a client, which makes both my company and AestheticsPro look bad. It doesn't have enough functionality for a medical spa to run smoothly. It does have basic functionality, but if you want to do more than just basic functions you're out of luck.
I was told today that they are not planning on changing the way they handle their support so at this time, I am not getting satisfactory answers to the issues that I am experiencing.
The marketing piece of this software is very lacking and has limited ability. The inventory management system is poorly designed. The administrative functions only work part of the time. I could go on and on.
This software has a long way to go before it should be compared to some of the other available options.
Amy from Junto Spa
Employees number: 2-10 employees
I like that it offers features that will become more and more necessary in today's market such as EMR and the ability to capture client photos. Finally a software that is definitely built for the medical aesthetic clinic.
Price. Although it is a great value for the money, in order to get the features that truly make it unique you have to go with the highest priced plan which is cumbersome to smaller practices.
Ellie from Contour You
Employees number: 2-10 employees
use for calendar, marketing and more. Easy to use in general
Fairly easy to learn and navigate, the support team gets back to you quickly. The issues they do have, they are working on to correct. Marketing area is like wordpress - so fairly easy
Some things are very not intuitive and they have things they need to work out on back end. But the inside people are good and try hard
John from Velvet Effect Lasers
Employees number: 2-10 employees
Overall, i have used a POS and scheduler in the past. This online POS is great with features and e records. The biggest challenge is the customer support. It's a call in center to leave a message, at some outside contracted company. Who then in turn takes your message, like you are an unknown customer. Then you must await a call back. But, that's not what they want. They want you to write a support ticket. So imagine this, you are processing a credit card and the client/patient is right there and something happens. Guess what you got no one to reach out to for immediate assistance. The whole system has had a network failure a few times. But, not a lot. But, when it does happen, you have zero access to any of files, pint of sale and most important, your scheduler. Guess what try and call them. NO ONE will be there to take your call and you can not submit a ticket. I recently tried to snap shot my issues to their support email and it got returned to they can not accept the issue. Must write a ticket. Problem is you also can not submit screen shots on a support ticket. It very frustrating when you need immediate support to later support. Again this credit card transactions, scheduling factors and much more. These are time sensitive matters to a business owner, and it's not easy to write tickets to describe something that is technical. To time consuming. When they hire a in house receptionist and a on the phone available support technician. I'll revise this review. But, to date, I'm very unsatisfied with there support methods and system. Seams they are under staffed for the demand of support. Or are not willing to invest in having the staff to personally take your call and walk you through any concerns or issues.
Some glitches here and there. But overall, I like using there scheduler and E-records. A lot of available template forms. POS and inventory is easy yo set up and operate. Love online access from anywhere. Love the client log in factor.
Customer support system is below average. It's not time of essence with them, for an environment for the end users that is. Credit card processor is not to your choosing. They use only Vantiv and current do not support the card chip reader. I already lost a charge back, with all proof of user signing, picture of client being there and receiving the treatment. But, due to new compliance that started end of 2016. Merchant loses if you do not have card chip reader. I asked Aesthetics Pro, for reimbursement for their failed compliance and they DID NOT accept liability.
Environment is good. Invest in staff to handle the internals of customers concerns on a more time essences factor. Let your customers calls someone directly. Let, your customers know there is someone there. Not someone there when we opened the account.
Randy from Black Box Strategy
I consult for medical practices of all sizes and have worked with most of the systems - some more extensively than others. AestheticsPro has taken the approach that many others don't - designing from the USER perspective. I honestly continue to be pleasantly surprised with the scope of the system and the ease of implementation. It allows you to do most things you want, and it keeps it SIMPLE - very rare in the world of systems. It maps well to the way my clients conduct their businesses. Because it is so integrated and simple, you may find that certain things are missing and/or not able to be customized, but I have found for smaller practices, this is worthwhile tradeoff. One of the biggest surprises was the level of support you get - I am not sure if I just got lucky with rep or if all of the service team is as skilled. She understands the objectives quickly, knows the system advantages (and limitations) extremely well, and is able to help you come to solutions quickly. Definite asset to the team.
Eat of use. Integration of EMR, payment systems, membership programs.
Can be limited in customization. Not geared for surgeries.
Hilda from Skin101 Clinics
Employees number: 2-10 employees
I did a great deal of research before deciding on My Aesthetics Pro. After one year of use, I can confidently say this is one of the best decisions I made for our aesthetic practice. My aesthetics pro is packed with features that will make running your practice pretty much seamless and stressless. From managing the medical information to scheduling appointments, managing inventory, accounts to even marketing...it is a very well thought out software. More recently, in my country Nigeria, we have been plunged into a recession as a result of the global dip in oil prices, making it increasingly difficult to source forex to pay for our subscription with. I raised this concern with my account manager Eric, he responded by getting me an unbelievable discount to help cushion the effect of the inflation we are experiencing. So this is not only a great company with a great product, they have a human face too and truly do go the extra mile to keep their customers. We are certainly customers for life!
Easy to use
Packed with all the features you need for a robust medical information management software tailored for Aesthetic practices.
Great customer care, quick to resolve problems.
Keep up the good work.
Cherie from Versailles Medical Spa
AestheticsPro has been working well for our Medical Spa. Their customer service is excellent. Though we have been using it for a short time we are happy with our choice and glad we changed over to them.
Kim from The MedSpa at Family First
Great experience with Modi. She was very patient and helpful dealing with our signature pad issues. She walked me through the process while troubleshooting the issue. I highly recommend AP.
wish all the forms had an area for notes to freehand info not included that may be pertinent.
Michael from Avalon Holistic Wellness
Aesthetics Pro goes beyond esthetics. I'm a sole proprietor esthetician, massage therapist, aromatherapist, and holistic health practitioner who needed software coveting multiple types of services. Most massage software is so limited making useless for multi-disciplined practioners. With Aesthetics Pro I can set appointments for all the different services and consultations I provide, sell a myriad of products, have clients fill out intake forms prior to their appointments which saves time, store client records, and have access anywhere. Hands down this is the best software out there!!
Robert from Prime Health
The software is easy to use. Support is U.S. based and wonderful. They answer all questions and provide a work-around for those weird things we would like software to do.
Excellent software we have tried several this by far is the best and only software you should use. Easy affordable and you can use across multiple facilities with unlimited users.
The only con which they are working on is providing a more robust API interface with the credit card merchant processor to handle some of their unique benefits they offer that can expand your business and keep it strong. I have been told they are working on this now. I feel confident they will bet this done but for the meantime they provided me a work around solution which works great.
Buy it now don't waste your time looking at other software. So unless your billing insurance companies look no further this has all the options your need and more. For those other systems where you bill insurance companies find a good EMR software that does all of this for you like Athena health.
Richard from LightRx Face & Body
Employees number: 51-200 employees
Our experience with Aesthetics Pro has been superb. The training our employees received was very comprehensive, the customer support has been attentive and timely in responding to our needs, and the robust reporting features allow us to make accurate and informed decisions on how to navigate our business. It has been a pleasure working with Aesthetics Pro, and the software has been indispensable in the management and development of our company. I would highly recommend it.
Easy to navigate, great for managing our business, reporting is flexible and robust, customer service is responsive and comprehensive
Ellen from Evergreen Way Spa
The overall experience from Sales to Training has been great. The transition from our sales person to our account manager was amazing. They were always on top of things to make sure we were taken care of. We really like how they do training videos, that way it works around our schedule. Their features are everything we have wanted in our office, we even get some free marketing emails too!! Highly recommend Aesthetics Pro!!
The marketing features, easy checkout process, being able to watch training videos on our schedule versus having to take time out of our busy day to schedule trainings, the attentiveness of their team, being able to quickly get our questions answered when we do have them, and their E-Records! I could go on and on, I am so glad we found Aesthetics Pro Online!
Not really a con, but I wish there was a "waiting list" feature. Like a list of patients that would be able to come in on a no show or cancellation. Right now we just have our own office protocol, but this one would make it even easier!
Definitely watch the training videos first before attempting to set everything up! We were so excited to set everything up right away, but this software has so much to offer and so many great features that we had to slow ourselves down and watch the videos first to make sure we were doing everything properly.
Robert from PHW
While I love the integration with forms and the photo compare features, the programs lacks mobile apps which in todays world is a must. The next draw back is the absence of SMS messaging for confirmation and scheduling changes to technicians and physicians. I would say if you can live without these items then this is great program. Training has a lot to be desired. Last minute cancellations are normal stating now the class is too full. Love that!
As I stated the forms integration and photo integration is the best software on the market. We still getting use to the CRM piece. It looks great.
Kim from Wellspring Skin Care Studio Med Spa
I researched for months for software to fit the needs for our Medical Spa. I found it with Aesthetics Pro! The software is user friendly and captures a wealth of information pertaining to the business. From the patient files to the POS/inventory aspects the software is a perfect fit to run all aspects of my business. Love that it is web based so I can access anytime, anywhere.
Audrey from Age-less Weigh-less
Love that this software is cloud base and very user friendly!!
Jennie from Azura skin care center
I do like that many of my questions can be answered online quickly whether it's through customer support or the manual online. It is frustrating at times that when I am personally frustrated with something and ask to receive a phone call communication is still online through messaging. For people who are still learning the system sometimes it's nice to hear a voice on the other end. But I get it this is a web-based program and you would rather deal with these issues via the Internet, text and messaging.
The 30-minute private session I had this evening went very well and was very helpful. She was able to answer many of my questions that was taking me 20 to 30 minutes to figure out, took us just a minute or two to sort out together. She was very patient and kind.
Pam from O Bella Aesthetics
I was looking for a report that I could not locate. I spoke with Nate in customer service and he explained to me how best to get the information I was looking for. He was very helpful and also offered information on weekly training's on the software that are available at no additional cost if you are a customer.
I now know what we need to do moving forward to get the correct information out of the software. Thanks Nate!
Cristina from Bare it All Laser
This is my first time using this software and i have to say it is very easy to use. I have been using it for about 8 months now. I learned the entire program in less than a month. My favorite option is the client efile(client paperwork). It's all online! NO PAPERWORK! No worries about losing files. You can choose which consent,medical history, client notes best fits your business. I used to use mindbody and google calendar to schedule appointments. They do not compare to what AestheticsPro does! You can also track your sales and client reports. Their support team is there 24/7 and answer right away if you have any questions. They guide you and send all the necessary information for first time users. Very satisfied and worth it! I recommend AestheticsPro over any program.
Elaine from Skin Da Vita
We had used paper charts for over 5 Years at our practice, and recently switched to AestheticsPro. It was a big decision to move to electronic charts and we are so happy we made the change! We needed to keep our old paper charts on hand, and we can upload them to a Client¿s Profile if needed, but it has been much easier for us to use the electronic forms that come with the software.