AIMsi is a mature, end-to-end software solution that can be used in any retail environment. Offering more than just "off-the-shelf" functionality, AIMsi is a complete business management solution that provides Point of Sale, accounting, inventory tracking and customer management, as well as a suite of add-on modules that can support the needs of a variety of specialty retailers.
AIMsi was designed to be extremely user-friendly; the company has been developing tools for the industry for almost thirty years and utilized this extensive experience to design a system that is simple to learn and operate. The add-on modules make this software a great fit for retailers frustrated with other more generic systems on the market because AIMsi allows them to build their own custom solution by adding just the features they need.
Custom add-on modules include some really great tools for retailers that have a repair or service department, like bicycle or sewing machine retailers. It also offers a Lesson Scheduling module, which is great for hobby shops or musical instrument stores that teach classes. There's also a really useful add-on for rental management, which helps retailers that manage short-term rentals and rent to own, as well as support contracts or extended warranty contracts. Retailers seeking a web presence can utilize Active-e, the software's e-commerce solution. Recent updates to the software have also made AIMsi a great fit for consignment retailers.
The software includes full financials, including AP/AR and General Ledger and is also PCI and PA-DSS certified, for those that want to integrate credit card processing. The support team resides in-house, and encourages a consultative, relationship-building approach to customer service.
We recommend AIMsi to any specialty retailer seeking a fully integrated business management system that's tailored to their unique needs.
Rachelle from A Better Consign and Design
Portfolio size: 6 to 10 users
The software is really easy once you get the hang of it.
The capacity for personalization is great!
It's great and highly efficient!
The customer support is amazing because they can link with your computer and show you on your screen how to do things, which helps out a lot for people that need the visualization.
This software is completely able to be personalized, which is great for our business because whenever we need something added to the program, they're able to add it for us.
I haven't found anything I don't like yet.
I love this software because of the personalization and because the staff for the tech support are really friendly and helpful.
Julie from North County Christian School
Specialty: General merchandise
Portfolio size: 6 to 10 users
The menus are easy to understand, and the technical support helps quickly on any issues I have a hard time figuring out myself.
We don't need much, so what this provides is ample. If we ever grow beyond our needs, this has the capability to expand to a large store's needs quickly and easily.
It's easy to learn. It's easy to understand. It's easy to change and update. It's easy to train my employees to use.
The Customer Support has won me over time and time again with their friendly and quick service!
It was easy to learn how to use this product. I was able to work with it for a few days and had it up and running for my cashiers in less than a week.
The only thing that is difficult is that it randomly stops for my cashiers in the middle of a sale. It's not very often, but when it does happen, it takes a few minutes to reboot and get it up and working again.
It is a reasonably priced software, with excellent customer service. The salesman is what finally sold me on this item because he took so much personal time with me to help me to understand and choose it for our store. Not a hard sell, just an informed one!
Amanda from Nabos, Inc.
Portfolio size: 2 to 5 users
Very easy to use to make sales, but back end reporting takes a little bit more figuring. Entering inventory requires multiple different steps, where programs such as QuickBooks are more streamlined. With that said, once you know how to do something, it is easy to use.
This is a great way to track inventory and has alleviated much of my paperwork. One of the things I wanted this program for most was reporting, especially for cost of goods sold. There are plenty of reports offered.
I have been happy with it overall so far. Other than a few minor glitches, this program does everything I need to run a retail store.
As I didn't get to utilize my free help provided for the first 45 days (I wasn't able to get the system installed during that time period due to other obligations), I can't speak for support, but the salesperson I worked with took great care of me.
The sales team was no pressure and prompt to respond, and the product had a great value.
It is often hard to find the help needed on a topic under the help screen. Figuring out things that should seem simple, such as showing a report on screen, often requires more time and digging than I would like. There are also a few bugs that will shut the program down while entering or editing inventory, and I haven't been able to access the updates, which I was told would be free, but requires credit card information to download.
Great price and easy use for employees to learn, but I did have to create my own handbook as help topics weren't very helpful. For the money, this program has met all my needs and freed up a great deal of time I used to spend drudging through paperwork. I have one employee without much computer experience, and she loves the new program. The biggest stumbling block was outside of the software itself, which was creating a VPN network, which is needed to connect multiple locations. I recommend having an IT person handy.
Rick from The Bike Shack/Shoe Shack
Date: October 2012
We first began using AIMsi in 2001. The staff was helpful in setting us up, and the software was great to work with. We use most every module available, and have been able to grow our busines, and our profits steadily each year. Because we sell bicycles, fitness equipment and shoes, our operation has to run as two seperate stores, yet combine the P&L and such reports for actual trackings. AIMsi does this very well, and with minimal efforts on our part.
My previous POS was DOS based, and thus needed to be updated to a Windows environment. AIMsi was the best package I could find, and it still apperas to me to be the best, most complete package available today.
Ease of use is important, since we employee several students as part timers, and they move on when school is over. AIMsi is easy to use, to learn and to work with. Our most impressive things are the accounting, inventory management, time clock feature, and the contact management module.
We are very happy with the system, the support and the entire staff from Tri-tech!
Joel from Menchey Music Service
Date: October 2012
AIMSi has been an integral part of our business since we converted to their software in 1995. As a multi store school music dealer that relies heavily on rentals and repairs, the school service modules of the software have been extremely flexible and accomodating and have served our needs well. We've used the Point of Sale and Purchase Order modules since the transition as well, and they've both offered efficiencies in our sales and ordering. The dynamic Inventory Management Min Max system has allowed us to cut between 30-55% from our inventory levels in our different product categories, creating cash that we've redeployed for business growth. All in all, a great business tool that we've been delighted with since our transition.