AIMsi Software


 

AIMsi is a mature, end-to-end software solution that can be used in any retail environment. Offering more than just "off-the-shelf" functionality, AIMsi is a complete business management solution that provides Point of Sale, accounting, inventory tracking and customer management, as well as a suite of add-on modules that can support the needs of a variety of specialty retailers.

AIMsi was designed to be extremely user-friendly; the company has been developing tools for the industry for almost thirty years and utilized this extensive experience to design a system that is simple to learn and operate. The add-on modules make this software a great fit for retailers frustrated with other more generic systems on the market because AIMsi allows them to build their own custom solution by adding just the features they need.

Custom add-on modules include some really great tools for retailers that have a repair or service department, like bicycle or sewing machine retailers. It also offers a Lesson Scheduling module, which is great for hobby shops or musical instrument stores that teach classes. There's also a really useful add-on for rental management, which helps retailers that manage short-term rentals and rent to own, as well as support contracts or extended warranty contracts. Retailers seeking a web presence can utilize Active-e, the software's e-commerce solution. Recent updates to the software have also made AIMsi a great fit for consignment retailers.

The software includes full financials, including AP/AR and General Ledger and is also PCI and PA-DSS certified, for those that want to integrate credit card processing. The support team resides in-house, and encourages a consultative, relationship-building approach to customer service.

We recommend AIMsi to any specialty retailer seeking a fully integrated business management system that's tailored to their unique needs.

 

AIMsi - View Customer Invoice History
 
  • AIMsi - View Customer Invoice History
    View Customer Invoice History
  • AIMsi - Display Inventory Detail
    Display Inventory Detail
  • AIMsi - Display Inventory
    Display Inventory
  • AIMsi - Active e-Shopping Cart Integration
    Active e-Shopping Cart Integration
  • AIMsi - Touchscreen Sales Invoice
    Touchscreen Sales Invoice
  • AIMsi - Sales Invoice
    Sales Invoice
Supported Operating System(s):
Windows 7, Windows Vista, Windows 8, Windows 10

94 Reviews of AIMsi

Showing 1-20 of 94

 

from Cream City Music
Specialty: Books & music
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

AIMsi review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is comprehensive. It may be clumsy, it may be a bit crude but it is comprehensive.

Likes Least

No documentation, no useable help feature. Extremely poor reporting module. Have found a number of systematic errors in basic processing functions as well as reporting, some have been corrected some not. Historically Tech Support has been questionable - at least from the accounting standpoint.

Recommendations

I am an accountant who has set up and used a number of similar POS systems. This is an old system based on a FoxPro database (v10.0). The good news is that it generally does what it is designed to do. The bad news is that it is not up to (my) standards as far as functionality or versatility. Basic system set-up is different from any other system I have used but not so dis-similar that it couldn't be figured out.

They need somebody in Tech Support (as well as system design) who has some understanding of accounting not just database maintenance. Two interesting observations which may give some insight are 1) The design of various screens and reports which fail to provide certain basic information and 2) The use non-standard terminology. Both of these items indicate to me that the software was designed and is maintained by non-accountants.

 

from P M Music Center
Specialty: Rentals
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Review of software from P M Music Center

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Product is appropriate for our business and an industry standard
Vendor - not much to comment on here

Likes Least

Product does Not have enough hands on training
Vendor is very difficult to give helpful advise

Recommendations

We only have the basic monthly support level. We assumed the people who are on the other line should actually know how to help fix an issue. We have learned over the years that is not the case and have avoided calling them unless absolutely necessary. We have recently talked to others who have the premium service and get the top guys to help them with their questions. Out of frustration, we will have to consider getting the premium service for this reason.

 

from Don's Music Land,Ltd.
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great Software Company

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Great Customer Support.
Perfect Price Point
Total Point of Sale program package.
We have 22Years with the program.

Likes Least

None
We have used this product for many years with very few issues along the way.
All issues taken care of in a timely manner.

Recommendations

Proven product for many years.
Ease of operation.
Cost effective.
Payment option available.
Hardware options available.
Updates in a timely manner.

 

from Classic Violins
Specialty: Books & music
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Tech support is not knowledgeable

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is the only software specifically designed for the needs of a music store. It is convenient that you can call and get assistance with a question on how to use the software.

Likes Least

Their tech support. They are polite but clueless! The service we were getting years ago with the standard support was much better than what we get now for the same money. We feel that the people we talk with do not know the software very well and are making wild guesses on how to solve the problem we are inquiring about. Many times we are given conflicting advice from different tech guys on the same issue. Numerous times we have been on hold for up to an hour waiting for their tech guy to figure out how to solve a problem or just answer a question we have about using a certain feature from their software. It is very frustrating and it is waste of our time. Also, you have to pay for every single new module or improvement they make. Unfortunately once you buy their software and start paying every year to add a new module, you do not have a choice to cancel since you have invested quite a lot of money.

Recommendations

It will help A LOT if they train their tech support staff better so that they actually are able to help with the problem customers call with. We feel that we are paying for tech support provided by people that have just been hired and are learning on the job.

 

from Treble Clef, Inc
Specialty: Rentals
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

AimSi helps us run our store

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Streamlines running our back office duties and accounting. Great point of sale program. Keeps history on all services, sales and rentals. Could not live without this program at this point. Plenty of other store owners that like to share ideas about using AimSi. Been using it for over 25 years.

Likes Least

Getting support can be a challenge. Beginners might consider paying for the premium support

Recommendations

Best program to run a music store. Looked at three others

 

from Twin Village Music
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Good product, great service and capabilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Comprehensive system with great support. We currently use the rental contract module and sales invoices the most, but plan to expand to several other modules in the near future. It's very helpful to be able to slowly implement different modules at our own pace to fit our store's needs.

Likes Least

Lesson module is not flexible to handle teachers who collect their own payments and pay store rent, only set up to handle payments handled by the store.

Recommendations

Compare the available modules vs. required modules to begin to see what matches your store's needs.

 

from PedalPusherBikeShop
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

After ten years, I work with the system reluctantly.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

You can open the system multiple times on the same computer. In the middle of entering a sale, cust wants to try on a helmet or gloves, or just gets distracted; you can switch to another copy of the system until the customer is ready to continue. When using the computer to work on customer information or inventory, you can switch to another copy to verify or copy something. For instance, combining two customers into one, can copy email and then compare or enter.

Likes Least

The system is absolutely opaque, not intuitive, and byzantine. To deal with a product, it is impossible to find S/A Maintenance unless you know how to find it. Way too many arbitrary clicks and decisions to find anything in the system. Especially annoying is the inability to go back one level, if you make a mistake in these decisions; you have to go back to the beginning, and you might not even remember which decision was the wrong one.

The lack of a training program to teach new employees how to use the system is something I have been thinking about for ten years.

The rental module does not lend itself to quick service, renting 100 bikes on a busy day.

If you suspend a sale, you can't open it and suspend it again; therefore you can neither edit, nor even reprint it.

You can't analyze sales data from a sector of the customer data base. For instance, you can't separate the customers from A to M and compare them to the customers from N to Z. This would be useful to analyze the effectiveness of advertising. We could contact all the customers from A to M, but not N to Z, and then compare the results.

There's more, but that will do for now.

Recommendations

My recommendations are 1. not to count on this system for rentals. 2. Do not expect new employees to like the system in any respect, if they have ever worked in any other retail store with any other POS system. All employees are equally reluctant to learn and use this system.

 

from O. DiBella Music
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

War and Peace

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software covers all aspects of the retail music business

Likes Least

The AMSi software integrates nicely with the Storefront internet module but Storefront is an extremely difficult platform to work with. People that program web sites for a living have no clue on how to use the program. Its not intuitive and the have to learn Storefront from scratch.

Recommendations

Speak to many other companies that use the software

 

from Tower Music
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great support! Always fast and helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Intuitive software, great support, and it has everything we need and more

Likes Least

No issues at all. It is a great comprehensive piece of software for our needs (Music Retail POS)

Recommendations

Keep up with upgrades and pay for the extended support.

 

from K&G Bike Center
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Comprehensive, effective, not always intuitive. Very effective support

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The system is solid and versatile. The support team is great. Special requests for system improvements are considered and often implemented.

Likes Least

Not always easy to figure out how functions are used; on-line help is adequate as far as it goes, thankfully the tech support staff is there for the rest.

Recommendations

Make sure serialized inventory is handled properly across multiple locations

 

from Bob's Brass & Woodwind Repair
Specialty: Books & music
Number of employees: 1 employee Employees number: 1 employee

My 6 month's experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I purchased the program so I could track serial numbers of musical instruments in the repair module. Also, I wanted a program that was capable of renting instruments. The more I work with the program, the more I find things unexpectedly - and the more I like it.
The vendor has been exceptional with their help in getting me started.

Likes Least

I find the account reconciliation section a little confusing. Not so much in balancing, but the information displayed. I can see where the program is designed for an individual with accounting experience, but for the lay person its difficult to understand.
I can't say anything negative about the vendor. They've been very helpful.

Recommendations

I would recommend they evaluate their specific needs This program is overkill for what I do, but I wanted certain functions and this program fit those particular needs.

 

from Don Banks Music
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

My Minimum words to answer questions that don't need wordy answers

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like that fact it has the B to B capabilities, and saves me a great deal of time in all areas of what I do as an owner, bookkeeper, buyer and salesman.

Likes Least

Some of the preconceived items, such as having to override the sales tax after a trade, since sales tax is charged on the net, not the gross. And with the most recent credit card up-dates, I now have to click 3 times to what used to be one. I also pull a list of autobills that are declined for whatever reason, then each individual ledger for the purpose of a special note....I am reminded on each ledger that they have a pending autobill, and I'm like yeah, that's why I'm pulling a copy.

Recommendations

The only way to evaluate this software, is take the time to load all the information that you need, either daily, monthly or yearly and see how it makes life easier. You truly have to try it, before you can make any educated comments.

 

from PM Music Center
Specialty: Rentals
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Best Music Retail POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

One of the few full service Point of Sales systems for Music Retail. Has the ability to tie into a companies e-commerce. Active-e, Bto B, and C to B are very useful

Likes Least

As with all POS systems/software. Bugs and version updates can create issues. Sometimes Tech support doesn't have a good solution to the problem.

Recommendations

When it comes to Music Retail, unless you are going to hire someone to program a POS system from scratch, it is the best option.

 

from Pro AV & Electronics
Specialty: Electronics & appliances
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

It works for 80% of what we do.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very intuitive and easy to set up. Their tech staff is very friendly and super helpful getting you all set up and going.

Likes Least

With some of our products, the cost is less than a penny, so inputting and tracking that was interesting to figure out.

Recommendations

Make sure that everything works the way you want it to. Things to think about are how long are the model numbers from your vendors, how long do you want your store's SKUs to be, what is the process of combining items you purchase into kits and selling them as one item or selling a bulk purchased item as an individual. These are the things that we found limits most of the POS systems out there. These are things that you will mainly run into when operating a retail store, but not as likely for restaurants or bars.

 

from Cosaria
Specialty: General merchandise
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The best feature of this product is the ease of implementation within the company's system.

Likes Least

So far, I have not encountered any problems with the product/vendor.

Recommendations

The software is very easy to use, so give it a try!

 

from Shooting Fever
Specialty: Guns & tactical gear
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Great and user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software was extremely user-friendly. It was a smooth transition and I'm glad we made the switch to AIMsi. We have had awesome support from them.

Likes Least

I have had no problems so far and if I did, I know that their techs will be there to offer support.

Recommendations

I would recommend to speak directly to their sales representative. That way you can understand the software and what they have to offer.

 

from Carlton Music Center
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Great software package for Music Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The features are kept up to date, they offer great telephone support, and it works well for our industry.

Likes Least

I have no serious or major dislikes that are worth mentioning.

Recommendations

Talk with other retailers within your industry that use it.

 

from Carlton Music Center
Specialty: Books & music
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Complete functionality for the Music Retail dealer!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

When problems arise, help is quick to resolve them. The Proposal module makes my clients interested in following through to purchase.

Likes Least

Some updates are not tried and true, and we still encounter bugs, which can affect access to customer info.

Recommendations

Try getting a free trial demo of the version you'll be using, and do a rehearsal of an average day you'd have in your retail operations.

 

from Carlton Music
Specialty: Books & music
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Organization to the rescue

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product is always tech supported, has not crashed or caused issue and helps all select locations (stores) stay organized with product.

Likes Least

I dislike the menu set up and it takes some time to learn how to use the program successfully.

Recommendations

The program is well-organized, efficient, but has a learning curve.

 

from Carlton Music Center
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Utile and comprensive.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It offers many modules that are designed to address the various needs of our business.

Likes Least

I am disappointed that the reports section is not more customizable. I have also noticed what I believe to be some quirks in the way inventory is maintained.

Recommendations

I do not have any specific recommendations concerning this software.

 
 
Write a Review