AIMsi Software


 

AIMsi is a mature, end-to-end software solution that can be used in any retail environment. Offering more than just "off-the-shelf" functionality, AIMsi is a complete business management solution that provides Point of Sale, accounting, inventory tracking and customer management, as well as a suite of add-on modules that can support the needs of a variety of specialty retailers.

AIMsi was designed to be extremely user-friendly; the company has been developing tools for the industry for almost thirty years and utilized this extensive experience to design a system that is simple to learn and operate. The add-on modules make this software a great fit for retailers frustrated with other more generic systems on the market because AIMsi allows them to build their own custom solution by adding just the features they need.

Custom add-on modules include some really great tools for retailers that have a repair or service department, like bicycle or sewing machine retailers. It also offers a Lesson Scheduling module, which is great for hobby shops or musical instrument stores that teach classes. There's also a really useful add-on for rental management, which helps retailers that manage short-term rentals and rent to own, as well as support contracts or extended warranty contracts. Retailers seeking a web presence can utilize Active-e, the software's e-commerce solution. Recent updates to the software have also made AIMsi a great fit for consignment retailers.

The software includes full financials, including AP/AR and General Ledger and is also PCI and PA-DSS certified, for those that want to integrate credit card processing. The support team resides in-house, and encourages a consultative, relationship-building approach to customer service.

We recommend AIMsi to any specialty retailer seeking a fully integrated business management system that's tailored to their unique needs.

 

AIMsi - View Customer Invoice History
 
  • AIMsi - View Customer Invoice History
    View Customer Invoice History
  • AIMsi - Display Inventory Detail
    Display Inventory Detail
  • AIMsi - Display Inventory
    Display Inventory
  • AIMsi - Active-e Shopping Cart Integration
    Active-e Shopping Cart Integration
  • AIMsi - Touchscreen Sales Invoice
    Touchscreen Sales Invoice
  • AIMsi - Sales Invoice
    Sales Invoice
Supported Operating System(s):
Windows 8

80 Reviews of AIMsi

 

from Cosaria
Specialty: General merchandise
Size of portfolio: Single user Portfolio size: Single user

Easy to use

Ease-of-use

Everything you need is at a touch of a button. It has a very friendly interface, and it's easy to navigate.

Functionality

I use the software for Accounting, Payroll and Time Clock. All have worked great and met all my needs.

Product Quality

It has awesome quality, due to its user-friendly features.

Customer Support

The software is easy to navigate, and so far, I have only needed to use the customer support once. However, they were very professional and solved my issue.

Likes Best

The best feature of this product is the ease of implementation within the company's system.

Likes Least

So far, I have not encountered any problems with the product/vendor.

Recommendations

The software is very easy to use, so give it a try!

 

from Shooting Fever
Specialty: Guns & tactical gear
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great and user-friendly

Ease-of-use

It's very easy to use. The software is not in any way complicated. It has a very interactive interface.

Functionality

The software meet my needs by managing my inventory in a way that was easy for all of my employees to understand.

Product Quality

It is very well-designed. The interface is sleek and modern.

Customer Support

I don't think that anything was wrong with the software. It has meet all of my need and I am very satisfied.

Likes Best

The software was extremely user-friendly. It was a smooth transition and I'm glad we made the switch to AIMsi. We have had awesome support from them.

Likes Least

I have had no problems so far and if I did, I know that their techs will be there to offer support.

Recommendations

I would recommend to speak directly to their sales representative. That way you can understand the software and what they have to offer.

 

from Carlton Music Center
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great software package for Music Retail

Ease-of-use

It takes some time to learn your way around the menus and shortcut keys. It's easy to use after working with for awhile.

Functionality

It's a great program for point of sale, inventory control and school rentals. We still prefer to use QuickBooks for our accounting and payroll.

Product Quality

The software is well-thought-out and customer support is always good.

Customer Support

They are very good. I'm almost always able to get a tech on the telephone when needed.

Likes Best

The features are kept up to date, they offer great telephone support, and it works well for our industry.

Likes Least

I have no serious or major dislikes that are worth mentioning.

Recommendations

Talk with other retailers within your industry that use it.

 

from Carlton Music Center
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Complete functionality for the Music Retail dealer!

Ease-of-use

Some administrative modules could use a pop-up warning before engaging as not to delete or make the procedure irreversible!

Functionality

It meets our needs. There are some features that we're not set up to use, such as touch screen POS.

Product Quality

It's the total software for our music store. It's not just a POS, but it covers our rentals, loaners, repair logs, bad debt follow up, and lesson scheduling. It doesn't leave any procedure out!

Customer Support

Not from my experience, as it's not my job description to call AIMSI for error messages. But my boss, the owner, has said on occasion, response time was not immediate, as the team engineers had to set up a similar scenario to create the bug and solve the problem. They often tell us they haven't yet encountered our problem or heard anyone else bring this to their attention.

Likes Best

When problems arise, help is quick to resolve them. The Proposal module makes my clients interested in following through to purchase.

Likes Least

Some updates are not tried and true, and we still encounter bugs, which can affect access to customer info.

Recommendations

Try getting a free trial demo of the version you'll be using, and do a rehearsal of an average day you'd have in your retail operations.

 

from Carlton Music
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Organization to the rescue

Ease-of-use

It has a learning curve that takes time even with years of experience. Some menus aren't accessible even with authorization of administrators.

Functionality

It covers everything well. Problems are usually the result of human error.

Product Quality

It's a working and organized system for any company in any area of sales.

Customer Support

Of the few times I have needed to contact them, they were polite and efficient.

Likes Best

This product is always tech supported, has not crashed or caused issue and helps all select locations (stores) stay organized with product.

Likes Least

I dislike the menu set up and it takes some time to learn how to use the program successfully.

Recommendations

The program is well-organized, efficient, but has a learning curve.

 

from Carlton Music Center
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Utile and comprensive.

Ease-of-use

The layout is fairly intuitive and the learning curve is light.

Functionality

It meets virtually all of the needs of our business.

Product Quality

It answers the needs of our business and there are even more modules to address other specific concerns which we are not using.

Customer Support

Technicians have answered problems in timely manner.

Likes Best

It offers many modules that are designed to address the various needs of our business.

Likes Least

I am disappointed that the reports section is not more customizable. I have also noticed what I believe to be some quirks in the way inventory is maintained.

Recommendations

I do not have any specific recommendations concerning this software.

 

from The Music Center Inc.
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Seven year AIMsi user

Ease-of-use

Like any software that allows as much potential as this, there is a long gradual learning curve (in my opinion). It is almost second nature now but it took me a couple of months to familiarize myself with it and was comfortable at about a year.

Functionality

It meets my needs very well overall. There are a couple of modules that would be nice to have, but the cost outweighs the benefits.

Product Quality

Like I've stated before, it has an overall solid feel and reliability.

Customer Support

This is based only on third-person accounts from our IT person. I have never had to contact support myself.

Likes Best

The software itself feels rock solid. Most problems I experience are a result of our ISP and our IT guy being off premises.

Likes Least

On rare occasions, our printer has connection issues, but a restart usually fixes it. I'm not sure if it's a problem with AIMsi or if it's external. I would like a change in how emailing a receipt works. You have to print a paper copy to email. The biggest drawback is the cost for each module. I know it's business software and anything that works well is not inexpensive. As long as it works as well as it does, it's an accepted trade-off.

Recommendations

This is the only POS software our company has ever used. We've upgraded over the years (about 14), so it's the only software I know. I still think we made a solid choice.

 

from Carlton Music Center
Specialty: Books & music
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Aimsi is very useful other than being slow once in a while.

Ease-of-use

This product is very reliable for keeping track of inventory and customer activities on a daily basis.

Functionality

It meets my needs for sure being that I sell products all day.

Product Quality

This products quality is pretty outstanding when it functions properly, which is most of the time.

Customer Support

Customer support has been helpful at times from what I hear.

Likes Best

I like the amount of information that is available for customers.

Likes Least

Inventory management is not always accurate and sometimes malfunctions.

Recommendations

Make sure that your internet works fast and will not go down.

 

from carlton music
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

AIMsi review

Ease-of-use

There is a fairly difficult learning curve, but once you get the hang of it, it's great.

Functionality

It covers most of our needs. I do the ordering with it and it works great.

Product Quality

It works very well and covers all needs in retail and our rentals.

Customer Support

AIMsi supports the use of the program very well and is always updating the program.

Likes Best

I like the access I have for both customer and inventory history and how it merges them. I get a response of "We can do that" and they do.

Likes Least

When searching for a customer and I type the account number in and the program is asking me for last name. When I change it to search by account number, the number is gone when I make the change and I have to reenter the number.

Recommendations

Give this a chance. It will help you with your business.

 

from Carlton Music Center
Specialty: Books & music
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

AIMsi Review

Ease-of-use

The interface is well organized and easy to understand.

Functionality

It does everything I need it to do.

Product Quality

I like the interface, but there are many bugs.

Customer Support

I've never used customer support, so I have no opinion on this.

Likes Best

It's a good product, but I have found some bugs.

Likes Least

The software crashes every time there is a small error. Sometimes, this occurs in a way that sells inventory, but doesn't enter the sale into the ledger.

Recommendations

Don't press the print button on the display inventory screen. it will crash every time.

 

from Carlton Music Center
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

My review of AIMsi

Ease-of-use

AIMsi is fairly simple to use. The shortcuts are easy to learn and it's efficient.

Functionality

For my job, Aimsi makes my work easy to get through between ordering and selling products.

Product Quality

The design of AIMsi is becoming a little dated, however, I don't believe it's a bad thing as it keeps it simple.

Customer Support

Anytime we have had any issues, customer support has always been very good to us.

Likes Best

AIMsi is efficient in keeping track of music products, such as serialized instruments and their accessories.

Likes Least

The Active E system runs a little slow, at least in our business.

Recommendations

AIMsi is a great software to help run any sort of business, weather its music instruments, basic retail, etc. They software runs very well, and in my experience, I have not seen it crash.

 

from Carlton Music Center, Inc.
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Easy menu driven POS operation

Ease-of-use

There are full explanations in the help area if the drop-down menus don't answer your question or direct you in the right path.

Functionality

It lets us work with our customers on accounts and with our inventory with ease. We know what we have in stock and what the customers' balances are.

Product Quality

It's easy for any employee to know how to ring out a sale, transfer inventory, check stock or know what a customer has bought in the past. It's a great all-around program!

Customer Support

They're always willing to help us out when we have a question on the software.

Likes Best

It's easy to follow drop-down menus, and the vendor is always able to answer questions I may have.

Likes Least

Sometimes we have inventory numbers that don't match up. We haven't figured out the problem yet. It doesn't always occur and not a pattern we can close in on.

Recommendations

Try the software out in a hands-on situation of what your business would be using it for.

 

from Costila-Net
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMsi - POS Review

Ease-of-use

It's easy to use. One of my customers is older and after a couple hours of training, she is doing just fine.

Functionality

It meets our needs very well. I don't need very complex and expensive products for my customers. This product is the best I need for now.

Product Quality

The quality is great. It is perfect for what I need. I don't need anything super quality.

Customer Support

The support is great. I could not find anything that the support could not help me solve. Some time I have hard questions and every time I call support, they always make me feel like everything is doable and easy.

Likes Best

It's simple, user-friendly, and has everything you need in one place.

Likes Least

I haven't found anything bad yet. I'll let you know next time I'll do a review.

Recommendations

Look into this product as a great choice of quality vs. price.

 

from The Music Center, Inc.
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Music Center, Inc.

Ease-of-use

The original setup for reports was done by an inside person, and he made it a little too complicated.

Functionality

Again, the original setup for reports was a little complicated, but the everyday use is very good.

Product Quality

It is a very good product, and again, it's good or poor quality is due to original setup.

Customer Support

I personally have not had contact with customer support.

Likes Best

It is pretty simple to use once trained.

Likes Least

The reports are a little more difficult due to how it was set up.

Recommendations

Make sure the person setting up understands your needs.

 

from The Music Center Inc
Specialty: Books & music
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Easy to manage and use!

Ease-of-use

When first learning to use AIMsi, it seemed overbearing because there is so much to the software, but after learning the basics, it becomes very simple and quick.

Functionality

Like I explained earlier, when I worked for the smaller music store all transactions, sales, contracts, and payments. The ability to do all these actions on the computer have made it so much quicker and easier.

Product Quality

I do feel as if the product software is very well-designed because the ability to learn basic functions is easy quick and easy. I learned how to operate the software in a matter of a couple days.

Customer Support

I have yet to deal with customer support. Overall, I feel like the software is great! I've been using it for the past 10 months and have found it simple to use and lacking any major problems to where I have had to contact customer support.

Likes Best

I like the organization of the sale and manage inventory. Knowing that I can look at other stores' inventory and get transfers also makes the process easier than having to order new stock for each individual store. I originally came from a small music store where everything was done on paper such as contracts, payments, and all sales. It made organization a lot tougher and more room for mathematical error. With the computerized equations and adding and subtracting, totals are much easier to find, and less human paperwork and calculating are required.

Likes Least

I have noticed that some payment processing and saving transactions seem to hang up at the end and take a few seconds to process and complete. Also, at times, the software seems to overwork itself or the computer, cause AIMsi to be unresponsive, and freeze up the computer.

Recommendations

Taking time to learn and discover the different abilities of the software makes it extremely quick and easy to use the basic functions available.

 

from The Music Center Morganton NC
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Consistent performance

Ease-of-use

Ample screen pops for someone new are valuable. Navigating through the product is a breeze with icons that make sense and are arranged in a logical order.

Functionality

With multiple users and locations, it is quite easy to navigate from store to store, to view inventory, and to reduce duplicate ordering.

Product Quality

This product is well-designed. It is very easy to navigate between different functions while maintaining your original screen.

Customer Support

I have not dealt with customer support.

Likes Best

From a POS perspective, AIMsi gives me consistent performance with little or no problems.

Likes Least

The reporting capabilities could be tweaked. It would be advantageous to set inventory levels and be prompted when it is time to reorder.

Recommendations

I would recommend that anyone considering this software to be certain upon purchase and to have thorough training for associates as to the capabilities of the packages installed. Too often, exploration is required to find how certain aspects work.

 

from The Music Center
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Music Center Lenoir NC Manager

Ease-of-use

It's not too bad, but it does have a lot of scroll menus.

Functionality

AIMsi allows me to keep great track of inventory and sales. It has made life way easier in retail management because of the backlog of receipts. This is beneficial with any warranty repair issues that may arise.

Product Quality

I've been personally using AIMsi six years, and it is a big asset to helping me complete my job.

Customer Support

Our rep has worked pretty closely with customer service and been able to take care of any problems that may have been an issue.

Likes Best

AIMsi allows The Music Center to quickly locate inventory between our six stores.

Likes Least

The only issue I have had is when we made the transition from AIMsi 9 to the current version. We had a couple of workdays when the POS closed down on us. Currently, a feature that would be very helpful is the email receipt. This is has not worked properly since this feature was opened up.

Recommendations

We run rental contracts. I wish we had better control over the pages we printed out for our contracts.

 

from Carlton Music Center, Inc.
Specialty: Books & music
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Gets the job done, but with many bugs along the way

Ease-of-use

Many basic functions are quick and easy, but often buttons have seemingly arbitrary images associated with their function that don't make much sense, and many functions are hidden deep within submenus.

Functionality

It gets the job done, but a large learning curve is required.

Product Quality

If it was coded more carefully and handled the errors it encounters, it would seem to be a much higher quality product. It also isn't visually appealing to use at all.

Customer Support

I've never dealt with customer service, so I don't know how it is.

Likes Best

It's a very flexible program, which could be utilized for a large number of applications

Likes Least

The software doesn't handle errors well, often crashing and causing the user to lose everything they were currently working on.

Recommendations

Try to use the program in a way that it doesn't expect or press a wrong button, and you will experience the errors

 

from Shooting Fever
Specialty: Guns & tactical gear
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMsi Experience

Ease-of-use

I found it had a crowded tool bar and had a difficulty customizing the interface for streamlined use.

Functionality

The software kept all my data organized and generated reports that were useful to my company.

Product Quality

The software's interface could be updated to appear more modern, but the reports that the product generates are fantastic.

Customer Support

The wait times were short and the staff was always polite. However, I felt that the personnel were not well-versed in the software.

Likes Best

There are a vast amount of reports that can be generated with the software, which is important to businesses like mine. Many other P.O.S's have some standardized reports available, but AIMsi allows you to tailor the reports to your needs. AIMsi also allows you to create a touchscreen POS interface, which is convenient for quick sales and short ticket transactions.

Likes Least

Although it's not a problem particularly for myself, my co-workers felt it is not so simple to navigate and use. There is a training version available to circumvent that. Granted, with everything that the AIMsi allows you to do, it is understandable that interface would have to a little bit crowded. I would've liked a streamlined version without all the technical back-end options so that it would be easier to train new staff.

Recommendations

This software is great for managing inventory and purchase orders. However, if you're looking for just a simple POS for small and simple transactions, I would not recommend it.

 

from Terrazas Furniture
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product

Ease-of-use

All the explanations are at your fingertips, and if, for some reason, you cannot find the answer to the problem, tech support is only one phone call away.

Functionality

We do not have to have different printers to print all of our reports, and when we are looking up names, all the information is on one screen.

Product Quality

Installation was a breeze, and getting it up and running on all the computers was very simple.

Customer Support

It doesn't matter what time you call or what problem you are having, the tech group will give you all the support you need and figure out your problems.

Likes Best

When I first started looking for software, the sales people for AIMsi were very attentive and answered all the questions I had. The product is user-friendly for those that do not have much software knowledge.

Likes Least

I have not come across anything that I didn't like yet. I am still exploring it, but I haven't found anything wrong.

Recommendations

Make sure that you know exactly what you are looking for, and that the person that is your vendor now will help with the transition to the new product.

 
 
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