AIMsi Software


 

AIMsi is a mature, end-to-end software solution that can be used in any retail environment. Offering more than just "off-the-shelf" functionality, AIMsi is a complete business management solution that provides Point of Sale, accounting, inventory tracking and customer management, as well as a suite of add-on modules that can support the needs of a variety of specialty retailers.

AIMsi was designed to be extremely user-friendly; the company has been developing tools for the industry for almost thirty years and utilized this extensive experience to design a system that is simple to learn and operate. The add-on modules make this software a great fit for retailers frustrated with other more generic systems on the market because AIMsi allows them to build their own custom solution by adding just the features they need.

Custom add-on modules include some really great tools for retailers that have a repair or service department, like bicycle or sewing machine retailers. It also offers a Lesson Scheduling module, which is great for hobby shops or musical instrument stores that teach classes. There's also a really useful add-on for rental management, which helps retailers that manage short-term rentals and rent to own, as well as support contracts or extended warranty contracts. Retailers seeking a web presence can utilize Active-e, the software's e-commerce solution. Recent updates to the software have also made AIMsi a great fit for consignment retailers.

The software includes full financials, including AP/AR and General Ledger and is also PCI and PA-DSS certified, for those that want to integrate credit card processing. The support team resides in-house, and encourages a consultative, relationship-building approach to customer service.

We recommend AIMsi to any specialty retailer seeking a fully integrated business management system that's tailored to their unique needs.

 

AIMsi - View Customer Invoice History
 
  • AIMsi - View Customer Invoice History
    View Customer Invoice History
  • AIMsi - Display Inventory Detail
    Display Inventory Detail
  • AIMsi - Display Inventory
    Display Inventory
  • AIMsi - Active-e Shopping Cart Integration
    Active-e Shopping Cart Integration
  • AIMsi - Touchscreen Sales Invoice
    Touchscreen Sales Invoice
  • AIMsi - Sales Invoice
    Sales Invoice
Supported Operating System(s):
Windows 8

68 Reviews of AIMsi

 

from Costila-Net
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMsi - POS Review

Ease-of-use

It's easy to use. One of my customers is older and after a couple hours of training, she is doing just fine.

Functionality

It meets our needs very well. I don't need very complex and expensive products for my customers. This product is the best I need for now.

Product Quality

The quality is great. It is perfect for what I need. I don't need anything super quality.

Customer Support

The support is great. I could not find anything that the support could not help me solve. Some time I have hard questions and every time I call support, they always make me feel like everything is doable and easy.

Likes Best

It's simple, user-friendly, and has everything you need in one place.

Likes Least

I haven't found anything bad yet. I'll let you know next time I'll do a review.

Recommendations

Look into this product as a great choice of quality vs. price.

 

from The Music Center, Inc.
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Music Center, Inc.

Ease-of-use

The original setup for reports was done by an inside person, and he made it a little too complicated.

Functionality

Again, the original setup for reports was a little complicated, but the everyday use is very good.

Product Quality

It is a very good product, and again, it's good or poor quality is due to original setup.

Customer Support

I personally have not had contact with customer support.

Likes Best

It is pretty simple to use once trained.

Likes Least

The reports are a little more difficult due to how it was set up.

Recommendations

Make sure the person setting up understands your needs.

 

from The Music Center Inc
Specialty: Books & music
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Easy to manage and use!

Ease-of-use

When first learning to use AIMsi, it seemed overbearing because there is so much to the software, but after learning the basics, it becomes very simple and quick.

Functionality

Like I explained earlier, when I worked for the smaller music store all transactions, sales, contracts, and payments. The ability to do all these actions on the computer have made it so much quicker and easier.

Product Quality

I do feel as if the product software is very well-designed because the ability to learn basic functions is easy quick and easy. I learned how to operate the software in a matter of a couple days.

Customer Support

I have yet to deal with customer support. Overall, I feel like the software is great! I've been using it for the past 10 months and have found it simple to use and lacking any major problems to where I have had to contact customer support.

Likes Best

I like the organization of the sale and manage inventory. Knowing that I can look at other stores' inventory and get transfers also makes the process easier than having to order new stock for each individual store. I originally came from a small music store where everything was done on paper such as contracts, payments, and all sales. It made organization a lot tougher and more room for mathematical error. With the computerized equations and adding and subtracting, totals are much easier to find, and less human paperwork and calculating are required.

Likes Least

I have noticed that some payment processing and saving transactions seem to hang up at the end and take a few seconds to process and complete. Also, at times, the software seems to overwork itself or the computer, cause AIMsi to be unresponsive, and freeze up the computer.

Recommendations

Taking time to learn and discover the different abilities of the software makes it extremely quick and easy to use the basic functions available.

 

from The Music Center Morganton NC
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Consistent performance

Ease-of-use

Ample screen pops for someone new are valuable. Navigating through the product is a breeze with icons that make sense and are arranged in a logical order.

Functionality

With multiple users and locations, it is quite easy to navigate from store to store, to view inventory, and to reduce duplicate ordering.

Product Quality

This product is well-designed. It is very easy to navigate between different functions while maintaining your original screen.

Customer Support

I have not dealt with customer support.

Likes Best

From a POS perspective, AIMsi gives me consistent performance with little or no problems.

Likes Least

The reporting capabilities could be tweaked. It would be advantageous to set inventory levels and be prompted when it is time to reorder.

Recommendations

I would recommend that anyone considering this software to be certain upon purchase and to have thorough training for associates as to the capabilities of the packages installed. Too often, exploration is required to find how certain aspects work.

 

from The Music Center
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

The Music Center Lenoir NC Manager

Ease-of-use

It's not too bad, but it does have a lot of scroll menus.

Functionality

AIMsi allows me to keep great track of inventory and sales. It has made life way easier in retail management because of the backlog of receipts. This is beneficial with any warranty repair issues that may arise.

Product Quality

I've been personally using AIMsi six years, and it is a big asset to helping me complete my job.

Customer Support

Our rep has worked pretty closely with customer service and been able to take care of any problems that may have been an issue.

Likes Best

AIMsi allows The Music Center to quickly locate inventory between our six stores.

Likes Least

The only issue I have had is when we made the transition from AIMsi 9 to the current version. We had a couple of workdays when the POS closed down on us. Currently, a feature that would be very helpful is the email receipt. This is has not worked properly since this feature was opened up.

Recommendations

We run rental contracts. I wish we had better control over the pages we printed out for our contracts.

 

from Carlton Music Center, Inc.
Specialty: Books & music
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Gets the job done, but with many bugs along the way

Ease-of-use

Many basic functions are quick and easy, but often buttons have seemingly arbitrary images associated with their function that don't make much sense, and many functions are hidden deep within submenus.

Functionality

It gets the job done, but a large learning curve is required.

Product Quality

If it was coded more carefully and handled the errors it encounters, it would seem to be a much higher quality product. It also isn't visually appealing to use at all.

Customer Support

I've never dealt with customer service, so I don't know how it is.

Likes Best

It's a very flexible program, which could be utilized for a large number of applications

Likes Least

The software doesn't handle errors well, often crashing and causing the user to lose everything they were currently working on.

Recommendations

Try to use the program in a way that it doesn't expect or press a wrong button, and you will experience the errors

 

from Shooting Fever
Specialty: Guns & tactical gear
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMsi Experience

Ease-of-use

I found it had a crowded tool bar and had a difficulty customizing the interface for streamlined use.

Functionality

The software kept all my data organized and generated reports that were useful to my company.

Product Quality

The software's interface could be updated to appear more modern, but the reports that the product generates are fantastic.

Customer Support

The wait times were short and the staff was always polite. However, I felt that the personnel were not well-versed in the software.

Likes Best

There are a vast amount of reports that can be generated with the software, which is important to businesses like mine. Many other P.O.S's have some standardized reports available, but AIMsi allows you to tailor the reports to your needs. AIMsi also allows you to create a touchscreen POS interface, which is convenient for quick sales and short ticket transactions.

Likes Least

Although it's not a problem particularly for myself, my co-workers felt it is not so simple to navigate and use. There is a training version available to circumvent that. Granted, with everything that the AIMsi allows you to do, it is understandable that interface would have to a little bit crowded. I would've liked a streamlined version without all the technical back-end options so that it would be easier to train new staff.

Recommendations

This software is great for managing inventory and purchase orders. However, if you're looking for just a simple POS for small and simple transactions, I would not recommend it.

 

from Terrazas Furniture
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product

Ease-of-use

All the explanations are at your fingertips, and if, for some reason, you cannot find the answer to the problem, tech support is only one phone call away.

Functionality

We do not have to have different printers to print all of our reports, and when we are looking up names, all the information is on one screen.

Product Quality

Installation was a breeze, and getting it up and running on all the computers was very simple.

Customer Support

It doesn't matter what time you call or what problem you are having, the tech group will give you all the support you need and figure out your problems.

Likes Best

When I first started looking for software, the sales people for AIMsi were very attentive and answered all the questions I had. The product is user-friendly for those that do not have much software knowledge.

Likes Least

I have not come across anything that I didn't like yet. I am still exploring it, but I haven't found anything wrong.

Recommendations

Make sure that you know exactly what you are looking for, and that the person that is your vendor now will help with the transition to the new product.

 

from SW Washington Surplus
Specialty: Guns & tactical gear
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

So far, so good.

Ease-of-use

If you don't know your way around computers, this is probably not the software for you. There is easier software out there. A lot of them don't do everything this does, so you have to weigh your options of what is more important.

Functionality

The level of difficulty for some users is the only functionality problem.

Product Quality

Overall, it's pretty decent. Everything is there that is needed.

Customer Support

Their customer support is pretty decent compared to most. Once in a while, it feels like you are dragging them to help you but in the end it gets done.

Likes Best

It's a good all-in-one package. They have great customer service! Our sales rep bends over backwards to help!

Likes Least

Some steps are a little confusing and long to get to.

Recommendations

Ask as many questions as you can and make sure that this is the right software for you. After buying the software, bug them with any questions you have. I don't like to bother people too much and think I beat myself up over the process too much. I think if I would have called more, it would have been a little easier.

 

from Team-D Firearms
Specialty: Guns & tactical gear
Size of portfolio: Single user Portfolio size: Single user

AIMsi - a great POS for a small gun shop

Ease-of-use

The software is very text-oriented versus pictures or icons. I prefer this myself, but it does require the use of a keyboard and familiarity with text-based menus and operations. Once an individual follows the directions for each task, the steps become routine, and the program becomes easier. The initial learning curve can be daunting, but once you learn, it's easy!

Functionality

Cataloging and keeping track of inventory as well as the cost of inventory versus the sale of inventory is a breeze! Also, all the other aspects of recordkeeping within the gun industry are made simple and integrated in a way that would take ages to compile by hand.

Product Quality

Once you get the hang of it, the program is great, easy to use, and professional looking.

Customer Support

Tech support has been wonderful! Each time I call with a question, no matter how trivial, the staff are willing to answer my questions or find the answer for me if they don't know it.

Likes Best

AIMsi is very affordable and straightforward, with no bells and whistles. I like that very much. The interface is very user-friendly once you get the hang of it, and the tech support is quick to talk you through your questions. Receipts and reports are professional-looking and useful for bookkeeping.

Likes Least

The tech support is not available on Saturdays or evenings, which can be a bummer when something goes terribly wrong during their off hours.

Recommendations

Communicate with the company; they will help you every step of the way. Each person I spoke to on the phone or via email was honest and very helpful. From choosing hardware components to how to input the data specific to my needs, the people were patient and knowledgeable.

 

from B & L Bike Shop
Specialty: Sporting goods
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Most Superior POS & Inventory Control System on the Market

Ease-of-use

In many ways, it is a plug-and-play system, and you learn as you go. Even after 10 years using this system, we continue to learn more about the system and our business.

Functionality

This system is so powerful. If you use it correctly and take the time to study all the features, you will save time and money.

Product Quality

The complete integration of everything makes this system totally complete.

Customer Support

No matter how small the question, tech support works with you until your questions are answered, and if it can easily be explained in an email, the response is back to you in 24 hours most times.

Likes Best

This system is 100% complete. It does everything in one package: reports, accounting, POS, and inventory control.

Likes Least

It's not Mac-based. I would much prefer the platform to be Mac, but I can't get everything.

Recommendations

It isn't easy. You have to commit to making a huge change in your business and utilize the complete package.

 

from Bill Jones Music
Specialty: Books & music
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Today's feelings of AIMsi

Ease-of-use

The more I use it, the higher the rating will be. At first, the terminology was different from our other POS

Functionality

The more we use and adjust to the product, the better it gets. We have been on this system for five months. We're still tweaking and changing the program to our needs.

Product Quality

Their support staff makes this great. Updates are great. I love the overall setup of the product.

Customer Support

At first, I wouldn't have used this high of a rating. Some of staff seemed annoyed with my lack of terminology.

Likes Best

The support staff is extremely helpful. I like the fact that using the viewfinder allows the computer to be accessed by support. This allowed me to take notes as a staff member explained what he/she was doing.

Likes Least

The setup was more time-consuming then we thought. We were misled to believe it was a plug and play program. We didn't allow enough setup time before going live.

Recommendations

It is not a plug and play on day one. Lots of set up is required for each business' needs.

 

from Marine Consignment of Coastal Maine, LLC
Specialty: Consignment
Size of portfolio: Single user Portfolio size: Single user

Outstanding product and tech support!

Ease-of-use

I'm not a rocket scientist but the ease of use in the menu system makes choices intuitive. Early on, there were a few videos and instructor-led courses that allowed for interaction with the instructor. These helped a great deal to become familiarize myself with the product and gave me the confidence in the product for my go-live date!

Functionality

It definitely functions as advertised. The ability to track and maintain as large an inventory as I have and the ability to settle with my consignors allow me more time to focus on the marketing and advertising features of the business.

Product Quality

Prior to my purchase, I reviewed a few other products. As much as they offered similar features, the skill level required to make it work were definitely beyond my abilities, and I could easily see there would be a considerable amount of time and effort to make the product work and manage the business. That's time that no new business owner has the luxury of when you consider the other 42 visors they wear on one cap!

Customer Support

Excellent! What else is there to say? Both the product and web support I've received have greatly enhanced the presentation of the business and the ability to meet the customers/consignors demands.

Likes Best

The product I use has made tracking over 12,000 consigned items a manageable endeavor. In addition to the impeccable tech support I receive, the ability to track each and every product in the store, from intake to settlement, has made this business venture a pleasure. I probably only use 50% of the features, but those I use make my job easy. I can readily identify all pertinent information regarding an item, track notes on the consignor's item and sale preferences, and easily upload all information at the click of a button to my website. A few of the key features I use most are the abilities to associate similar items to one another, to produce reports for each consignor on items sold and still open, to create accounting reports on daily activity, to retrieve a customer's information for mail merge at settlement time, to track my inventory on both quantity and revenue generated to determine my seasonality and busiest days, and to un-publish items from the website once they reach quantity zero (can you imagine doing this manually?).

I also enjoy the easy of use in the Aesys admin system. I've been able to manage and tailor the website to suit my needs with little help from the web support team (another great facet of the product). The ability for real-time lookup of shipping costs and credit card processing made the integration of these items a breeze.

Likes Least

There are times the system will crash if I have the SA Inventory, customer info, receive batch consignment, and the sales invoice windows open at the same time. There are times I need to have these available in the dynamic environment I've created, and the "Swordfish" errors can be a hassle. Also, there are some canned reports in the catalog that don't seem to work, and creating reports with the wizard is not the easiest or the most intuitive.

Recommendations

Buy it, plain and simple! For the features I use right out of the package, you can't go wrong, and the Tech Support you'll receive will make this turnkey product a must-have for your business!

 

from Northeast Iowa Community College
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Direct involved. I implemented and use the software

Ease-of-use

All the common and most used options are available and easy to find within the menus.

Functionality

Everything I need is there, and I have not found anything that is missing.

Product Quality

Well-designed. I’m positive this software was designed by both software engineers and retail/restaurant professionals.

Customer Support

The vendor is great, friendly, really responsive, and knowledgeable. I did not have a question that could not be answered by the vendor support.

Likes Best

The software is user-friendly, really easy to manage, and really affordable. The vendor is great.

Likes Least

I do not have anything that I like least about this product or vendor.

Recommendations

Get a software demo, and use it intensively before you buy it. I did it, and I was amazed what differences are out there.

 

from Fresno Piano Gallery
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMSI user for 13 years.

Ease-of-use

There is definitely a learning curve, but that it because it is so comprehensive.

Functionality

This program ties our business together with rentals, inventory, ledger, and much more.

Product Quality

Very good. We've had very few problems, and it is always being updated.

Customer Support

No problems. Usually, the wait time is also reasonable.

Likes Best

The AIMsi software is tailored for a music store and ties all aspects of the business together into one program.

Likes Least

Nothing that I can think of. The cost is reasonable, and it does a lot.

Recommendations

It helps to take advantage of any webinars or training.

 

from Carlton Music Center
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Great for music rentals

Ease-of-use

It is easy to use, but the amount of features can be overwhelming for someone just learning the software

Functionality

It's hard to connect to external website sales software and keep track of online inventory.

Product Quality

There are a lot of features helpful for renting out instruments and keeping track of serial numbers.

Customer Support

It's easy to get a customer service person on the phone.

Likes Best

I like the rental module.

Likes Least

We're unable to look at photos of products we sell in the store.

Recommendations

Learn the keyboard shortcuts to make using the software faster.

 

from Quarter Note Music
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We have used the AIMsi POS system for three years

Ease-of-use

Menus are self explanatory. Answers to questions are just a phone call away.

Functionality

AIMsi handles all our merchandise sales, rentals, and lesson contracts.

Product Quality

We very rarely have any issues, and when we do, the support helps resolve the issue quickly.

Customer Support

We deal with different support for our phones, internet, etc., and they can be very painful. However, the AIMsi support has always been great with quick responses to our questions or problems.

Likes Best

I like the ease of use and the support.

Likes Least

It runs on a PC-based system, which is the only downside to our system.

Recommendations

If you are in the music retail business and you sell merchandise, instrument rentals and lessons, this POS system is for you!

 

from Uncle Ike's Music & Sound
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

From a 10-year AIMsi user

Ease-of-use

There will be a learning curve on almost all modules you set up. The only thing that is straightforward is the basic POS features.

Functionality

There is not much more we could ask as far as features and modules, except for what's there to work more smoothly and with less errors and shutdowns.

Product Quality

Again, I can't stress that the shutdown issue is a real hindrance when doing day-to-day business.

Customer Support

It's very good, and I have normally received a fast response to my questions and issues.

Likes Best

It's feature-loaded: proper inventory management, lesson scheduling features, rental programs, and much more. This software is much more than just POS software.

Likes Least

We experience frequent software shutdowns, though not daily. It is a nuisance when thing will freeze up for no reason or a error will pop up, and you will be forced to restart your software.

Recommendations

Take it slow. There are a lot of features, and that may seem overwhelming at first.

 

from Don's Music City
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Frustrating. This software, while functional, is not intuitive.

Ease-of-use

Every action is separated into its own module. I would prefer that similar actions were grouped together into the same window or tab. For example, to schedule a lesson takes over different 20 different steps. You are required to navigate to the lesson module, open a new window to find the customer, navigate through 3 different tabs to schedule and bill the lesson, log into another window to select a different customer account to take down lesson credits into, select another window to enter the credit, select another window to accept payment, and go through one more window to print a receipt. That doesn't even include all of the password prompts in between. All of these actions should be able to take place in the same window.

Functionality

This software logs our sales and keeps a customer database; it is good at storing data. Everything else is too difficult to use; it needs to be simplified.

Product Quality

Visually, it is unappealing and difficult to navigate. On the flipside, it never crashes.

Customer Support

When the right person answers the phone, you can have all of your questions answered. If you get the wrong person, hang up and try again.

Likes Best

The technical support is very helpful, and you're going to need it.

Likes Least

I dislike how difficult it is to make changes, especially to SKUs and sales. Furthermore, having to open a new window whenever I want to accomplish a new task is very antiquated; similar modules should be grouped into a single window or tab instead of scrolling through multiple drop-down menus.

Recommendations

Have a good memory. All updates and additions to this software appear to have been stacked on instead of considering the user interface and ease of use. Because of this, you will be forced to memorize every step to every action you want to take.

 

from US Fitne
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

AIMSi Software is powerful, but pay for the premium support package

Ease-of-use

You'll learn to love your alt button once you figure out all the short cuts. Until then, there's a lot of drilling down from the top level menus and moving the mouse cursor all over the screen.

Functionality

It meets our needs. Just has more steps to get to the information than we'd like.

Product Quality

Everything you or your accountant would need is there, but it's hard to remember where certain utilities are accessed. Some things seem out of place. It's just not that intuitive, but it works.

Customer Support

Support is wonderful. This trumps any of the other shortcomings in my book.

Likes Best

Once you learn it, there's nothing it can't do compared to other software like this. Their premium support team is absolutely phenomenal. We're a small business so our bookkeeping department is small and our expertise is in running our specialty fitness business, not running a bookkeeping company so we often need help navigating through errors and understanding how data entry in a module ripples through the system. These guys don't talk down to us and resolve our issues every time.

Likes Least

Reporting for multiple locations could be better. For example I can't see sales by store location on the same report. And, there are some processes dealing with transactions b/w locations that could be more automated instead of requiring so much data entry and manual clearing. Hard to plug and play just any bookkeeper into this software as well because it's not as prevalent. As long as your bookkeeper understands the basic tenants of accounting like entries must balance and they know what a ledger account is then they'll pick it up with a little bit of training.

Recommendations

Think about the sales reports, inventory reports, and financial reports that are most important for you and see which package generates these reports with the least amount of keystrokes. And make sure you have a way to get access easily to their support team for those times when you need help.

 
 
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