AIM

RATING:

4.1

(200)

About AIM

AIM is a secure end-to-end point of sale (POS) business solution that can be used in any retail environment. This retail management solution features customizable menus and screens, inventory management, complete POS activity and customer management, as well as a suite of add-on modules that supports the needs of a variety of specialty retailers. The add-on modules, such as rentals, repair and service, purchase orders and lesson and class scheduling, allow retailers to build their own custom solution by selecting and paying only for the features they require. AIM also offers built-in ledger and payables for those that want a fully-integrated accounting system. Retailers seeking a web presence can incorporate Active-e, an e-commerce solution which can help them...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AIM Pricing

Starting price: 

$995.00 one time

Free trial: 

Not Available

Free version: 

Not Available

AIM Reviews

Overall Rating

4.1

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for AIM

1 - 5 of 200 Reviews

Janice

Retail, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

A jewel in a difficult and expensive industry

We deployed, then 4 years later deployed ecommerce

PROS

Ease of Use, Cost, Customer Service, Merchant Services relationship.

CONS

Canned Reports are often minimal, but I summarize them in complex Xcel worksheets

Reason for choosing AIM

Cost, database structure, merchant services relationships

Reasons for switching to AIM

Updates and Merchant Services, hard to use, poor customer support

Devon

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

TriTech AIM Review

Overall, I am very happy with this AIM. It has made our business run smoother and has opened up some avenues to us that were previously not feasible.

PROS

We sell firearms, and the built in A&D Book is a critical component to our business. Once setup, this feature makes tracking of firearms incredibly simple .

CONS

The management of sale prices for our products needs to be revamped and is currently both difficult and convoluted to use. In my opinion, this is easily the area of the software that could most benefit from improvement.

Reasons for switching to AIM

NCR Counterpoint was not willing to make changes based on our needs.

Adam

Retail, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2022

AIM once the sale is made we don't care.

I have been trying for several years now to get this company to finish installing the software with all paid for data transfers. AIM tech support Has been supposedly working on entering my inventory for about four years now. Every time I call I get the we supplied the software so that I owe for it even though it is totally unusable without my inventory and bound FFL book installed. And just because I paid for extra for data transfer to make the program usable does not mean that that AIM has to actually do it (simple Excel format) Tech support is useless as none of them have done their job yet. I am going to have to take the time away from my business to take these crooks to court.

PROS

Looks like if it worked it would be nice.

CONS

The way it just sits there with no data for the last several years waiting for AIM software to finish their job. The fact that I was charged for software and data transfer and received software without data transfer so it is useless. I have been waiting so long it was called AIMsi when I bought it.

Reason for choosing AIM

Your sales guy sold me a product that sounded great. Did not know I was dealing with a crook. So I was suckered into it. An honorable company would have said "Sorry we cant do the job here is a refund." Instead of send all the information in again and again and we never hear back until I call again then we go though the same thing again.

Reasons for switching to AIM

Needed a point of sale that would integrate my FFL bound book with point of sale. AIMsi sales rep was good at selling your product. Just wish I had received a functional product from AIM because I am still using my old point of sale as it works, unlike AIM.

Rob

Retail, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great POS/Gun book/Range Software

Been a fantastic system....we recommend it whenever we are asked what we use by other gun stores.

PROS

I don't have to have multiple systems running to achieve everything we need to do...AIM does it all

CONS

learning curve....set up and learning the system takes time

Reason for choosing AIM

everything I had read pointed to this being the best system for guns/inventory....and it is.

Reasons for switching to AIM

Needed something that would track sales and guns all in one

Ron

Retail, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Has made us MUCH more efficient

PROS

For a small retail store this is excellent! Helps manage inventory, as well as daily and weekly check out.

CONS

There was quite a learning curve for us. We had no POS before AIM.

Reason for choosing AIM

AIM was a better choice for a Retail/Service business