AIMsi Software


 

AIMsi is a mature, end-to-end software solution that can be used in any retail environment. Offering more than just "off-the-shelf" functionality, AIMsi is a complete business management solution that provides Point of Sale, accounting, inventory tracking and customer management, as well as a suite of add-on modules that can support the needs of a variety of specialty retailers.

AIMsi was designed to be extremely user-friendly; the company has been developing tools for the industry for almost thirty years and utilized this extensive experience to design a system that is simple to learn and operate. The add-on modules make this software a great fit for retailers frustrated with other more generic systems on the market because AIMsi allows them to build their own custom solution by adding just the features they need.

Custom add-on modules include some really great tools for retailers that have a repair or service department, like bicycle or sewing machine retailers. It also offers a Lesson Scheduling module, which is great for hobby shops or musical instrument stores that teach classes. There's also a really useful add-on for rental management, which helps retailers that manage short-term rentals and rent to own, as well as support contracts or extended warranty contracts. Retailers seeking a web presence can utilize Active-e, the software's e-commerce solution. Recent updates to the software have also made AIMsi a great fit for consignment retailers.

The software includes full financials, including AP/AR and General Ledger and is also PCI and PA-DSS certified, for those that want to integrate credit card processing. The support team resides in-house, and encourages a consultative, relationship-building approach to customer service.

We recommend AIMsi to any specialty retailer seeking a fully integrated business management system that's tailored to their unique needs.

 

AIMsi - View Customer Invoice History
 
  • AIMsi - View Customer Invoice History
    View Customer Invoice History
  • AIMsi - Display Inventory Detail
    Display Inventory Detail
  • AIMsi - Display Inventory
    Display Inventory
  • AIMsi - Active-e Shopping Cart Integration
    Active-e Shopping Cart Integration
  • AIMsi - Touchscreen Sales Invoice
    Touchscreen Sales Invoice
  • AIMsi - Sales Invoice
    Sales Invoice
Supported Operating System(s):
Windows 8

58 Reviews of AIMsi

 

from B & L Bike Shop
Specialty: Sporting goods
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Most Superior POS & Inventory Control System on the Market

Ease-of-use

In many ways, it is a plug-and-play system, and you learn as you go. Even after 10 years using this system, we continue to learn more about the system and our business.

Functionality

This system is so powerful. If you use it correctly and take the time to study all the features, you will save time and money.

Product Quality

The complete integration of everything makes this system totally complete.

Customer Support

No matter how small the question, tech support works with you until your questions are answered, and if it can easily be explained in an email, the response is back to you in 24 hours most times.

Likes Best

This system is 100% complete. It does everything in one package: reports, accounting, POS, and inventory control.

Likes Least

It's not Mac-based. I would much prefer the platform to be Mac, but I can't get everything.

Recommendations

It isn't easy. You have to commit to making a huge change in your business and utilize the complete package.

 

from Bill Jones Music
Specialty: Books & music
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Today's feelings of AIMsi

Ease-of-use

The more I use it, the higher the rating will be. At first, the terminology was different from our other POS

Functionality

The more we use and adjust to the product, the better it gets. We have been on this system for five months. We're still tweaking and changing the program to our needs.

Product Quality

Their support staff makes this great. Updates are great. I love the overall setup of the product.

Customer Support

At first, I wouldn't have used this high of a rating. Some of staff seemed annoyed with my lack of terminology.

Likes Best

The support staff is extremely helpful. I like the fact that using the viewfinder allows the computer to be accessed by support. This allowed me to take notes as a staff member explained what he/she was doing.

Likes Least

The setup was more time-consuming then we thought. We were misled to believe it was a plug and play program. We didn't allow enough setup time before going live.

Recommendations

It is not a plug and play on day one. Lots of set up is required for each business' needs.

 

from Marine Consignment of Coastal Maine, LLC
Specialty: Consignment
Size of portfolio: Single user Portfolio size: Single user

Outstanding product and tech support!

Ease-of-use

I'm not a rocket scientist but the ease of use in the menu system makes choices intuitive. Early on, there were a few videos and instructor-led courses that allowed for interaction with the instructor. These helped a great deal to become familiarize myself with the product and gave me the confidence in the product for my go-live date!

Functionality

It definitely functions as advertised. The ability to track and maintain as large an inventory as I have and the ability to settle with my consignors allow me more time to focus on the marketing and advertising features of the business.

Product Quality

Prior to my purchase, I reviewed a few other products. As much as they offered similar features, the skill level required to make it work were definitely beyond my abilities, and I could easily see there would be a considerable amount of time and effort to make the product work and manage the business. That's time that no new business owner has the luxury of when you consider the other 42 visors they wear on one cap!

Customer Support

Excellent! What else is there to say? Both the product and web support I've received have greatly enhanced the presentation of the business and the ability to meet the customers/consignors demands.

Likes Best

The product I use has made tracking over 12,000 consigned items a manageable endeavor. In addition to the impeccable tech support I receive, the ability to track each and every product in the store, from intake to settlement, has made this business venture a pleasure. I probably only use 50% of the features, but those I use make my job easy. I can readily identify all pertinent information regarding an item, track notes on the consignor's item and sale preferences, and easily upload all information at the click of a button to my website. A few of the key features I use most are the abilities to associate similar items to one another, to produce reports for each consignor on items sold and still open, to create accounting reports on daily activity, to retrieve a customer's information for mail merge at settlement time, to track my inventory on both quantity and revenue generated to determine my seasonality and busiest days, and to un-publish items from the website once they reach quantity zero (can you imagine doing this manually?).

I also enjoy the easy of use in the Aesys admin system. I've been able to manage and tailor the website to suit my needs with little help from the web support team (another great facet of the product). The ability for real-time lookup of shipping costs and credit card processing made the integration of these items a breeze.

Likes Least

There are times the system will crash if I have the SA Inventory, customer info, receive batch consignment, and the sales invoice windows open at the same time. There are times I need to have these available in the dynamic environment I've created, and the "Swordfish" errors can be a hassle. Also, there are some canned reports in the catalog that don't seem to work, and creating reports with the wizard is not the easiest or the most intuitive.

Recommendations

Buy it, plain and simple! For the features I use right out of the package, you can't go wrong, and the Tech Support you'll receive will make this turnkey product a must-have for your business!

 

from Northeast Iowa Community College
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Direct involved. I implemented and use the software

Ease-of-use

All the common and most used options are available and easy to find within the menus.

Functionality

Everything I need is there, and I have not found anything that is missing.

Product Quality

Well-designed. I’m positive this software was designed by both software engineers and retail/restaurant professionals.

Customer Support

The vendor is great, friendly, really responsive, and knowledgeable. I did not have a question that could not be answered by the vendor support.

Likes Best

The software is user-friendly, really easy to manage, and really affordable. The vendor is great.

Likes Least

I do not have anything that I like least about this product or vendor.

Recommendations

Get a software demo, and use it intensively before you buy it. I did it, and I was amazed what differences are out there.

 

from Fresno Piano Gallery
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMSI user for 13 years.

Ease-of-use

There is definitely a learning curve, but that it because it is so comprehensive.

Functionality

This program ties our business together with rentals, inventory, ledger, and much more.

Product Quality

Very good. We've had very few problems, and it is always being updated.

Customer Support

No problems. Usually, the wait time is also reasonable.

Likes Best

The AIMsi software is tailored for a music store and ties all aspects of the business together into one program.

Likes Least

Nothing that I can think of. The cost is reasonable, and it does a lot.

Recommendations

It helps to take advantage of any webinars or training.

 

from Carlton Music Center
Specialty: Books & music
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Great for music rentals

Ease-of-use

It is easy to use, but the amount of features can be overwhelming for someone just learning the software

Functionality

It's hard to connect to external website sales software and keep track of online inventory.

Product Quality

There are a lot of features helpful for renting out instruments and keeping track of serial numbers.

Customer Support

It's easy to get a customer service person on the phone.

Likes Best

I like the rental module.

Likes Least

We're unable to look at photos of products we sell in the store.

Recommendations

Learn the keyboard shortcuts to make using the software faster.

 

from Quarter Note Music
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

We have used the AIMsi POS system for three years

Ease-of-use

Menus are self explanatory. Answers to questions are just a phone call away.

Functionality

AIMsi handles all our merchandise sales, rentals, and lesson contracts.

Product Quality

We very rarely have any issues, and when we do, the support helps resolve the issue quickly.

Customer Support

We deal with different support for our phones, internet, etc., and they can be very painful. However, the AIMsi support has always been great with quick responses to our questions or problems.

Likes Best

I like the ease of use and the support.

Likes Least

It runs on a PC-based system, which is the only downside to our system.

Recommendations

If you are in the music retail business and you sell merchandise, instrument rentals and lessons, this POS system is for you!

 

from Uncle Ike's Music & Sound
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

From a 10-year AIMsi user

Ease-of-use

There will be a learning curve on almost all modules you set up. The only thing that is straightforward is the basic POS features.

Functionality

There is not much more we could ask as far as features and modules, except for what's there to work more smoothly and with less errors and shutdowns.

Product Quality

Again, I can't stress that the shutdown issue is a real hindrance when doing day-to-day business.

Customer Support

It's very good, and I have normally received a fast response to my questions and issues.

Likes Best

It's feature-loaded: proper inventory management, lesson scheduling features, rental programs, and much more. This software is much more than just POS software.

Likes Least

We experience frequent software shutdowns, though not daily. It is a nuisance when thing will freeze up for no reason or a error will pop up, and you will be forced to restart your software.

Recommendations

Take it slow. There are a lot of features, and that may seem overwhelming at first.

 

from Don's Music City
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Frustrating. This software, while functional, is not intuitive.

Ease-of-use

Every action is separated into its own module. I would prefer that similar actions were grouped together into the same window or tab. For example, to schedule a lesson takes over different 20 different steps. You are required to navigate to the lesson module, open a new window to find the customer, navigate through 3 different tabs to schedule and bill the lesson, log into another window to select a different customer account to take down lesson credits into, select another window to enter the credit, select another window to accept payment, and go through one more window to print a receipt. That doesn't even include all of the password prompts in between. All of these actions should be able to take place in the same window.

Functionality

This software logs our sales and keeps a customer database; it is good at storing data. Everything else is too difficult to use; it needs to be simplified.

Product Quality

Visually, it is unappealing and difficult to navigate. On the flipside, it never crashes.

Customer Support

When the right person answers the phone, you can have all of your questions answered. If you get the wrong person, hang up and try again.

Likes Best

The technical support is very helpful, and you're going to need it.

Likes Least

I dislike how difficult it is to make changes, especially to SKUs and sales. Furthermore, having to open a new window whenever I want to accomplish a new task is very antiquated; similar modules should be grouped into a single window or tab instead of scrolling through multiple drop-down menus.

Recommendations

Have a good memory. All updates and additions to this software appear to have been stacked on instead of considering the user interface and ease of use. Because of this, you will be forced to memorize every step to every action you want to take.

 

from US Fitne
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

AIMSi Software is powerful, but pay for the premium support package

Ease-of-use

You'll learn to love your alt button once you figure out all the short cuts. Until then, there's a lot of drilling down from the top level menus and moving the mouse cursor all over the screen.

Functionality

It meets our needs. Just has more steps to get to the information than we'd like.

Product Quality

Everything you or your accountant would need is there, but it's hard to remember where certain utilities are accessed. Some things seem out of place. It's just not that intuitive, but it works.

Customer Support

Support is wonderful. This trumps any of the other shortcomings in my book.

Likes Best

Once you learn it, there's nothing it can't do compared to other software like this. Their premium support team is absolutely phenomenal. We're a small business so our bookkeeping department is small and our expertise is in running our specialty fitness business, not running a bookkeeping company so we often need help navigating through errors and understanding how data entry in a module ripples through the system. These guys don't talk down to us and resolve our issues every time.

Likes Least

Reporting for multiple locations could be better. For example I can't see sales by store location on the same report. And, there are some processes dealing with transactions b/w locations that could be more automated instead of requiring so much data entry and manual clearing. Hard to plug and play just any bookkeeper into this software as well because it's not as prevalent. As long as your bookkeeper understands the basic tenants of accounting like entries must balance and they know what a ledger account is then they'll pick it up with a little bit of training.

Recommendations

Think about the sales reports, inventory reports, and financial reports that are most important for you and see which package generates these reports with the least amount of keystrokes. And make sure you have a way to get access easily to their support team for those times when you need help.

 

from Terrazas Furniture
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Product

Ease-of-use

It has everything at your fingertips, and if you don't understand anything on the screen, all you have to do is call tech support for help.

Functionality

It has everything we need to keep the company running smoothly.

Product Quality

The quality is very good; it gives you step-by-step instructions on what you need to do to accomplish your task.

Customer Support

No matter what time we call, they are always ready to help us out.

Likes Best

The software is easy to use and understand. The vendor will help you with whatever you need. Any question that you have, they will answer it or find the answer for you.

Likes Least

I haven't found anything that I don't like. The product is very easy to use.

Recommendations

The software is very user-friendly, and the tech support for the company is very knowledgeable.

 

from Pittsburgh Guitars
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMsi user review from Pittsburgh Guitars

Ease-of-use

There are a large number of menu options and reports. I love the reports!

Functionality

It meets our needs 100%. It is a complete package, and it really shows at the end of the year when it is time to get info for your yearly taxes.

Product Quality

It has never crashed, and I haven't encountered any bugs. It's very smooth and efficiently designed.

Customer Support

We still subscribe to support and have rarely had to wait long for someone to answer the phone or get back to us.

Likes Best

It does everything that I need it to do. It can run a report for anything that you ask it for! Tech support can answer every question that you throw at them.

Likes Least

This product can do so much that it can be hard to find a basic function because the drop down menus are so large.

Recommendations

Talk to other store owners that sell similar products to you. I found that almost everyone I spoke to in music retail was already using it. I asked a lot of questions to current users.

 

from Zuroff Repair
Specialty: Convenience / gas station
Size of portfolio: Single user Portfolio size: Single user

I would recommend AIMsi to any sized business!

Ease-of-use

It is very user-friendly, and it also works wonderfully with the QuickBooks program.

Functionality

They were able to set up the program according to how our business needed to perform the transactions. That was needed to have our business get all the reports, etc.

Product Quality

I would recommend the program to any business, and it is very affordable.

Customer Support

The customer support is good. One nice thing that they can do is log in, look at what your problem or question is, follow through with the issue, and get it solved with you on the phone while you follow along and learn how the problem is fixed!

Likes Best

It's very easy to learn the program, and it's very compatible for any kind of business.

Likes Least

There are just a little glitches once in a while, but there's always a way to fix the issue.

Recommendations

It is a very good program for any kind of business, large or small.

 

from Meeker Music, Inc.
Specialty: Books & music
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

We have used this software in a music store application for 20 years

Ease-of-use

The newer Windows version has things laid out very logically. It's very nice having different levels of security where you can lock employees out of certain parts of the software. It's very user0friendly.

Functionality

My biggest complaint is the difficulty in adding a deposit to an account. It's very nice to have the software to run auto-payments instead of manually running each one. It saves hours!

Product Quality

It's well thought out for software that covers several different types of businesses. Tri-Tech is always trying to improve their product.

Customer Support

Tech support has always come through. If there is a major problem, they will talk with the programmers to see if they can come up with a solution. It is sometimes easier to email an issue instead of waiting on hold or if it is a weekend. It would be nice to have some tech support for after their hours or on the weekends.

Likes Best

The software is very powerful with lots of options for reports. Tri-Tech has worked hard to solve all our issues. The tech support has been very friendly when working on issues. If a tech does not have an answer, they will follow up with a colleague to get an answer.

Likes Least

There are a few issues that are still being worked out. If somebody pays extra on their rental to pay it off sooner, there is not a good way to put that extra money in as deposit. If there is a problem after hours or on weekends, there is nobody there to answer those questions or fix those problems.

Recommendations

Get the trial version and look around it, or contact a store that is using the software to see if you can look at some of the features.

 

from Springfield Music
Specialty: Books & music
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Tri-Technical Systems AIMsi - POS & Inventory Control Software

Ease-of-use

For music retailers, it's the best system out there.

Functionality

Inventory control, point of sale (register), rentals, lessons, repairs: everything we do runs through this software.

Product Quality

The programmers are responsive, and the system works.

Customer Support

They do a good job, especially if you get an experienced tech.

Likes Best

I'm a music instrument retailer, and AIMsi covers every aspect of my business.

Likes Least

Because the software is so powerful, the learning curve is more difficult than something like Square. Also, the database technology is dated and somewhat limiting compared to the newer platforms.

Recommendations

If you sell items, rent instruments, do repairs, and teach lessons, it's the only software that does it all and does it all pretty well.

 

from Northland Music Center LLC
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Music store POS system

Ease-of-use

Some things are simple and straight-forward. Other things take multiple steps that could probably be lumped into one screen or one step.

Functionality

It does everything I need it to, plus there are still more possibilities. However, it would be nice if it was a little easier and quicker to use.

Product Quality

I would say this is the best POS product in the music industry.

Customer Support

They are always helpful and if they don't know the answer, they'll find it.

Likes Best

The possibilities are endless. This program and its modules do everything you would ever need for a music store.

Likes Least

Some ways of doing things could be much simpler (i.e. the general ledger).

Recommendations

Get as much help as you can from forums, tech support, and the help files. There is so much you can do with this software, but you need to know how.

 

from Marrell Instrument Repair LLC
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Best product available to Music retailers at this time.

Ease-of-use

It's very complicated in the beginning and then after it's in full use it's pretty easy for sales people to use it. As an administrator of the system I'd give it a 4 because some things like setting up the breaking down of box into single item purchase, active-e and things you don't use as often are not intuitive and you have to look up. The system is very intricate and there are a lot of things I probably could be using but I don't have the time to explore.

Functionality

It does the basics of what it needs to do when it comes to contracts, service and purchases and giving reports

Product Quality

It's great your always creating updates from customers comments.

Customer Support

I wish there was weekend support for the $46 dollar payment instead of being charged $125 if we need the service after hours. The price jump to have that service doesn't seem reasonable enough considering most of us probably use support 1-2 times a month for an error after we're comfortable with aimsi.
I don't like being told by the support person that they can't spend anymore time with me on phone because their supervisor said they spent to long trying to solve my problem and the support member should have been able to fix it by now. They left me hanging with the email portion that I paid for and still won't work.

Likes Best

That it captures customer info; examines things like staff sales, top customers, sales totals so I know how my business is growing.

Likes Least

the fees that you charge for anything extra that could support us.The fact that any type of webinar, workshop or video costs so much even though we pay monthly fees for support. I don't like the fact that even if we pay a monthly support fee we're screwed on the weekend if the system errors and you can't use it. paying an extra fee for the weekend seems like a another gouge. Not enough free tips and support about general usage, considering you only get a month of "free" support to learn how to use the system. If there are other places to get info then you need to get that info out to your customers.
The email module having no support in the way of setting it up - you're on your own having to know outgoing info and whatever else. I had it working once and now it doesn't and when I ask support that admittedly say that's not there area to help with and you have to call your internet provider. Plus when it does work, depending on your provider you can end up getting blocked from using your email for 24 hours.
That I can't look up a serial number to see it's repair history.
That you didn't ask your customers how they felt about your product and get their input -thanks for listening to my request in the email I sent a few weeks ago.

Recommendations

To thoroughly understand that the license is for only one computer and that you can only use one computer. That the learning curve takes time and give yourself a good 2-3 months to have it fully operating the way you want it and to use your current system in conjunction with it until your fully comfortable operating aimsi.

  Response: , Tri-Technical Systems Inc.

Date: September 2014

September 2014

 

Our Support Manager spoke with Sharon and showed her how to look up the repair history on any serial number, and also stepped her through correcting her port number for emailing out of AIMsi.

 

from A to G Music
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Use of AIMsi software for retail music store with rental

Ease-of-use

It is easy to use for the day-to-day sales and for the long term contract processing.

Functionality

This software would meet all of our needs with just a few changes, namely minor changes to the vendor purchase order process to allow more flexibility.

Product Quality

This software could be upgraded to be a little easier for customer use. Some of the functionality isn't that user-friendly.

Customer Support

Most of the customer support staff members are very helpful and polite, but there are one or two that are not very helpful. Most of us in the retail field have used software and are very knowledgeable when it comes to functionality of software and how to use things.

Likes Best

We like the long-term rental process this software provides. The software accurately tracks the rental, bills the customers, and ends the rental payments when the term is completed.

Likes Least

There are portions of the Purchase Order process that are not flexible enough for our use. We need to have the cost amount with three decimals places for accurate cost reporting. We also find the purchase order receiving process to be clumsy to work with.

Recommendations

When you want to purchase software for a retail business, we recommend allowing about 3-4 months to install the software. We also recommend getting the service contract for the first few months.

 

from Full MI Store
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

POS made simple with AIMsi

Ease-of-use

The help module is simple to use, and I can find it in the glossary.

Functionality

It's easy to understand. Every employee had no problem operating the program.

Product Quality

You spend more time with the customers and less time trying to figure out the program.

Customer Support

Whenever I have used tech support, all my questions have been answered.

Likes Best

One of the best POS programs I have ever used. The inventory modules are the best for inventory control. AIMsi makes my bookkeeping a breeze, and the tech support is the greatest. There's no long wait time, and the staff is very professional and helpful. I love this and advise anybody in all retail fields to purchase this program and tech support.

Likes Least

Great product. I don't have one bad thing to say about AIMsi's programs.

Recommendations

It's easy to use, and in the retail business, this is a plus. With e-sales, people don't like to wait in lines at the check-out. This program allows AIMsi purchasers to get through the customers at a speedy pace.If any problems arise. Tech support is just a phone call away. In this industry, this is important.

 

from Atlanta Violins
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

AIMsi has more and more to recommend it as we learn more about it

Ease-of-use

There is a learning curve with this software, but it's not overwhelming. Like any new system that has high functionality, it takes a little bit of time to become proficient.

Functionality

It's well-designed for our multi-function shop. It does everything from rentals, layaways, and financed sales to straight invoices, proposals, and at-home trials. When we started looking into using a time clock system for part-time employees, we discovered that was already a built-in option. We're always finding new ways to use the reporting options to our advantage, and finding it more and more useful as a most-purpose system year after year.

Product Quality

Error codes and crashes are exceptionally rare. The functions work as advertised, and the information storage/integrity seems robust.

Customer Support

We always have a great experience with the support team, which is very knowledgeable about the product and all of the minute specifics that sometimes need tweaking to make a new function run smoothly. I'd give it a 10, but the call-in system is a little tricky. If you enter your customer code wrong when trying to reach support (we had a different code for sales than for service and didn't realize it), it will put you in an endless loop back to the main menu rather than tell you that they can't find a service contract for that code. It took us many frustrating calls to realize that.

Likes Best

This is a great POS for our instrument sale and rental business. There's just enough flexibility in it without having to do everything freeform. The more we use it, the more we learn about new ways that it can help us. And the support option is great. Their staff is very knowledgeable and has been of tremendous help to us on several occasions. We've used AIMsi for years already, yet we're still finding new ways that it can help our business. The designers seem to have anticipated most of the needs of a shop like ours. Whenever we decide we want to do something new, we find there is an option in AIMsi for exactly that. That's a great sign of a well-designed product.

Likes Least

There are a couple of features that would be nice to have (ability to refund an initial rental payment in the system, reverse an approval return, etc.), but they're just things that would be helpful to us specifically. The only other thing that we really find irritating at all is that the formatting on the straight-to-email option isn't really compatible with Gmail recipients, so the large number of our customers with Gmail get invoices and the like that are very difficult to read and not very professional-looking. We get around that by printing them to PDF instead, but it would be nice to have it work in one step.

Recommendations

Take the time up front to make a good plan for how you want to handle inventory. Setting up the categories and subcategories well the first time is much easier than trying to redesign the back end midstream (as we're trying to do). That's true of any system, so I would highly recommend putting some time into the planning process before you jump in. Also, definitely have someone show you how to make a training copy of your system for you. That has been invaluable to us in the last couple years, as we've added new employees and experimented with new ways of using the system.

 
 
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