Ambur POS Software


 

For the restaurant, bar, or cafe looking for a Point of Sale system, Ambur Restaurant POS provides a system ideal for single store locations. It integrates with existing POS hardware like printers, cash drawers and buzzers and also comes with integrated credit card processing.

In the Ambur POS system, iPads act as terminals while employees use either an iPhone or an iPod Touch to access the terminal data. Along with traditional POS features like special orders and multiple payments, it also offers a user interface with customizable touch screens, table-side ordering and wireless printing.

Another feature users can access is a built-in reservation tool which eliminates hard copy reservation books and gives information instantly using the wireless functionality available with Ambur. An unlimited amount of devices can speak to each other at each location without an internet connection or additional hardware purchase.

 

Ambur POS - Table Layout
 
  • Ambur POS - Table Layout
    Table Layout
  • Ambur POS - Ordering Screen
    Ordering Screen
  • Ambur POS - Delivery Directions
    Delivery Directions
  • Ambur POS - Reporting
    Reporting
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

6 Reviews of Ambur POS

 

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Software Advice Reviews (4)
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Showing 1-4 of 4

James from Heart cafe
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

There is no customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a mom and pop platform. Support is worse than that. Design and usee of system is there, but this company doesn't understand the urgency needed for support. If you do not have a back up POS platform, you will encounter times where you are down for hours to days of not being able to use this system and maybe without getting a response from customer service for 72 hours or more.

Pros

Good idea, design is good and easy to use for the most part. As long as you are only using one Ipad it works well most of the time.

Cons

Whenever it doesn't work...there is literally zero customer support, even for mission critical events. Sales data is NOT reliable. Very easy to duplicate credit card charges (the system sometimes duplicates them in error) and double charge all customers for a particular day. System cannot function or accurately capture data if more than one Ipad is being used. Email support can take up to 3 days to respond to any inquiry. No live support.

 
 

John from TOPPIT Pizza - double post all the way

November 2013

Date: November 2013

 

Mark from Sonoma Coffee Cafe

February 2012

Date: February 2012

 

Pervaiz from Kabab & Curry

June 2011

Date: June 2011

 
 
Showing 1-2 of 2

Suzanne from Iron horse brewery
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Better before the buyout

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used this in a pub setting for 4 years. The pricing structure changed along with the owners about a year ago. It went downhill after that.

Pros

Robust reporting with historical data. Very customizable.

Cons

Their customer service is awful. Really awful. Don't expect any phone help and the online support doesn't fully read what you write. Overall a total time suck and very frustrating when your sitting with customers and a down POS system:

Advice to Others

Turn off automatic updates and don't update until the update has been out for a few weeks. They seem to put out new versions with many issues.

Source: Capterra
 

Jeff from 50Burger
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Nightmare from Day 1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After a lot of research, we chose Ambur for the price, and our familiarity with iPads. Ambur is owned by Shopkeep, which is another credit card processor, but they don't talk with each other. No phone support for Ambut, only email. Our 2nd day, the system froze while batching credit cards, so we restarted it. Same thing on our second day, a Saturday. On Monday, the calls started coming in, that we had double-charged 341 customers! We wasted many many hours explaining to irate customers that it was our POS' fault, lost a lot of business, wasted hours of time. Then Ambur blamed us for re-starting the frozen App. Then wasted more time handling chargebacks. Turns out Ambur needed a better router, but they didn't tell us. Now it works better, but the reporting is very weak. The credit card processor, Shopkeep is not well-integrated into the App, so multiple steps to find the info we are looking for. Also, lots of keystrokes to modify orders.

Pros

Attractive layout of menu items.

Cons

Bad, weak reporting, difficult to get accurate sales data. Very slow customer support, some of them are good, some just blame the user for problems. Sales team is unavailable after software is downloaded.

Advice to Others

Get a very good router and it might work. We are high volume restaurant, and thyis system, while very inexpensive, is not robust enough for 40 employee operation.

Source: Capterra