Apple Pay

RATING:

4.7

(762)

About Apple Pay

Apple Pay offers a secure and private way to pay for goods and services through iOS apps. Users can provide all payment and shipping information with a single touch using Touch ID. Instead of using cash or cards at checkout, Apple Pay enables users to hold their iPhones over near field communication (NFC) terminals to make secure payments instead of using cash or cards at checkout. The solution is an NFC-payment system that is characterized by an anonymous and single-use token system that keeps credit card data completely secure. Apple Pay uses third-party apps for managing items such as gift cards, boarding passes and movie tickets. The solution is suitable for both small and medium businesses, however it requires iOS 8.1 or above and an iPhone 6S, iPhone 6S ...

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Apple Pay Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Apple Pay

1 - 5 of 758 Reviews

Cynthia

51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

Great during a pandemic!

User Profile

Arturo

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed June 2022

Your iPhone can also be your wallet!

Definitely for everyday use and I invite anyone watching this review to try it for their iPhone as it can be a game-changer for people who may no longer like to bring as much cash either for security issues or some other reason, Apple Pay will back them up and may even save the day. This app is already integrated with iOS.

PROS

The great ease with which one can use this app integrated to your iPhone since you can integrate several of the ones you have and also know how to manage their movements in the same way. Being already in a digital age, I am surprised that many people still do not use this advantage that we practically have and that several remove it from their menu, with simply passing through a scanner our iPhone to the cash register, we can do the supermarket and no longer bring all the cash we usually carry in our wallet or avoid that long wait when we pay by credit or debit card.

CONS

It may be that in many parts of the world there are still not so many establishments that accept this form of payment, since for various reasons this technology is not yet available and the traditional method of payment is still used. Although, the fact that I said that you no longer charge cash and be all digital is not entirely true, since as we know the software of this style of payment, as they tend to fall or have some types of bugs or present with unknown charges, etc... That is why we should take it lightly and have a 50/50 between digital and traditional.

Marco

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2023

New Preference for Apple Pay

It's been fine; there have only been a few select moments when it's maybe taken just a few tries, or just a few moments of difficulty somehow when using Apple Pay, but we always seem to make it work. And the good news is that when it works, it works SO quickly, it's done in an instant. This quickness really helps us when running the business, as we don't have tons of extra time for transactions.

PROS

We've had clients who've wanted Apple Pay for years, and over the last few years, we've begun to accept it, and the certain individuals who really want it, and SO happy for it. I personally like the security factor, it feels so safe. I think the customers prefer this also, over using their credit cards.

CONS

I don't have many negatives for Apple Pay. We had a demand for it from savvy customers, and now they have it. I guess the only downside for me when I myself USE it to make purcchases is that not every business is set up to take it for payment, so I have to keep that in mind.

Reason for choosing Apple Pay

Apple Pay was the one that a few clients specifically asked for, so we went with that one. Also everyone seems to know and trust Apple

Vicki

Alternative Dispute Resolution, 1 employee

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2023

$1000 Apple Pay/Apple Cash is a SCAM - Has anyone else experienced this???

The first time I tried to use this app Apple Pay scammed $1000 from me, locked my account, and will not return the money to me. I was scammed by Apple Pay/Apple Cash out of $1000. They have been absolutely unbelievably unhelpful to me and refuse to return my money to me or unlock my Apply Pay account, not only are they telling me my account will stay locked, but they are also telling me that they will not return my money, and messed up my apps on my I Phone. I have disputed the charges through my bank, and reported them to the Better Business Bureau, short of them being able to help me I am out the $1000 that I worked for as a single mother, that is money I needed to provide for my children and Apply Pay refuses to help me by returning my money. Has anyone else experienced this issue with Apple Pay/Apple Cash that would have any other suggestions for me on how to get my money back from these scammers?

PROS

There is nothing I like and nothing positive I have to say about Apple Pay/Apple cash after they scammed my money from me.

CONS

Customer service has been unbelievably rude, and unhelpful, kept leaving me on hold and then hanging up on me.

Reason for choosing Apple Pay

There was no alternative product

Michael

Education Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Apple Pay Review

Really easy to use, can save a lot of time. The no limit on contactless payment is really usefull when dealing with expensive purchase

PROS

- Ease of use - Accessible - Secure - Possibility of online payment

CONS

- Sometimes, like for example Japan, don't always accept Apple Pay