Brightpearl is a robust web-based solution that gives distributors and retailers a streamlined, affordable way to better manage their business. With Brightpearl, these small companies have an end-to-end system to manage every facet of the organization, from inventory and order management to accounting, CRM and more. There are also integrations available to both online and offline sales channels, including both in-store Point of Sale and online web stores and marketplaces.
Brightpearl enables these retailers and distributors to automate key business functions, reducing time-consuming data entry and administrative overhead while also making it easier to manage multiple sales channels. With this increased visibility into their business, companies can sell more products more effectively, while retaining a real-time view of all key business functions at every stage.
Because the software is cloud-based, it's a great fit for companies that are looking to avoid expensive hardware purchases and costly IT support. This web-based functionality also makes it ideal for users looking for anytime, anywhere access. The software is compatible with all devices, including iPads, and can run on both PC and Mac.
We really like that Brightpearl gives users access to their data in real time across the business. Inventory is always in sync with accounting, sales reps can always rely on product data, tax and revenue information is always up-to-date.
We recommend Brightpearl to retail or distribution organizations looking for a scalable, comprehensive solution that provides a single point of access to manage every critical business function.
I'm very sorry to say Brightpearl was a failure for us. It's POS is unable to set todays date correctly, as it only goes off the servers date; it's unable to give a figure for the end of day count; and multiple network issues leave us correcting POS entries that showed no payments taken, and long periods when we reverted to pen and paper to serve customers.
The biggest failure is when you don't have a barcode. Searching for red shirt is ok if its "red shirt size 14" - but if it says "shirt red size 14" it can't find it. Even the cheapest open source software can search a database with wildcards, so we end up searching and looking like monkeys in front of our customers.
What we liked was integration with Magento. It was not enough. The ordering system works of stocklevels, but the stocktake system is not live, and you have to stop selling to get a full count and upload using csv. Not good enough in todays market. The backend is very powerful, and ultimately this was it's death nail, as I ended up hiring extra staff just to manage it. The Brightpearl staff won't answer emails for days, and I couldn't get answers.
On top of that it's not cheap. We also had problems with it being too clunky to change operators, and often logging us out of a terminal - but no one else's login would get you back in again - only the one using the terminal when you log out. So this is the situation as at June 2013. I hope they rewrite the whole POS system not just try to fix it.