Brightpearl is a web-based solution that gives distributors and retailers a streamlined way to manage their businesses. With Brightpearl, small companies have a system to manage everything from inventory and order management to accounting and CRM. There are also integrations available to both online and offline sales channels, including in-store Point of Sale (POS) and online web stores and marketplaces.
Brightpearl enables retailers and distributors to automate key business functions, reducing data entry and administrative overhead while managing multiple sales channels. The system gives users access to their data in real time across their business. Inventory is always synced with accounting, sales representatives can rely on product data, and tax and revenue information is up-to-date.
Because the software is cloud-based, the system is applicable to businesses looking for access anytime and anywhere. The program is compatible with all devices, including iPads, and runs on both PCs and Macs.
Robert from Everything Fits 360 LLC
Portfolio size: 2 to 5 users
They have a live tech department that can answer questions on the spot, by far their best feature.
The price is reasonable. Accounting features didn't work for us, but should for most.
Set up took 6 months and had to be done over. Handled by an outside vendor. Terrible.
Extremely time consuming to work with Inventory uploads and FBA transfers.
I wouldn't recommend for a company with over 1000 skus. It just isn't built for it.
lloyd from Patient Choice
Portfolio size: 6 to 10 users
When we emerged from our Kickstarter and headed into the world of retail we needed an ERP that was easy to use, allowed us to scale quickly, and was cloud based (as we were all travelling a lot). Brightpearl proved to be the perfect solution and over the past 18 months we've been impressed by how user friendly and easy to use it is. We never experienced a single system failure, and if we ever had questions their customer service folks were on hand to help. As an all in one ERP for growing companies it makes a lot of sense, while still remaining affordable. BP is as stable and reliable as a SAAS and we'd recommend it to any newcomer wanting flexibility as they start out.
The only thing i dislike as an individual would be the price of the product and the amount of times it crashes in a week.
id personally recommend to have a fast working internet connection because the amount of times it crashes.
Kieran from Patient Choice
Portfolio size: 2 to 5 users
When we first used it was lacking many features however it has improved over the last 12 months. they do regular monthly updates which is great! being as its cloud based you can access it from your mobile, tablet, laptop and pc with ease!
There are some bugs which need addressing and can be quite pricey for small businesses! would be nice for shipping integration rather than third party applications which we have to use!
It would be nice to have a fast internet connection!
Andre from Rush Sports
Specialty: Sporting goods
Portfolio size: 2 to 5 users
Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.
For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.
Evaluating software is a time consuming process, it is by no means an easy task, and it requires a large amount of careful consideration. At the end of the day however one needs to ensure that he / she is not resisting change because they are simply apprehensive of the work involved in setting up and learning new systems. You need to commit fully and jump right in.
Chris from Open24Seven
Portfolio size: 11 to 20 users
Very personal company and excellent product. Can offer feedback on ways to improve. Local company to the south west
Takes a while to learn, some small issues. Have to save very often so work doesn't get lost
If you need a system to help with sales process and accounting you cannot get much better than this in my opinion
Scott from Hydrocentre
Date: June 2013
I'm very sorry to say Brightpearl was a failure for us. It's POS is unable to set todays date correctly, as it only goes off the servers date; it's unable to give a figure for the end of day count; and multiple network issues leave us correcting POS entries that showed no payments taken, and long periods when we reverted to pen and paper to serve customers.
The biggest failure is when you don't have a barcode. Searching for red shirt is ok if its "red shirt size 14" - but if it says "shirt red size 14" it can't find it. Even the cheapest open source software can search a database with wildcards, so we end up searching and looking like monkeys in front of our customers.
What we liked was integration with Magento. It was not enough. The ordering system works of stocklevels, but the stocktake system is not live, and you have to stop selling to get a full count and upload using csv. Not good enough in todays market. The backend is very powerful, and ultimately this was it's death nail, as I ended up hiring extra staff just to manage it. The Brightpearl staff won't answer emails for days, and I couldn't get answers.
On top of that it's not cheap. We also had problems with it being too clunky to change operators, and often logging us out of a terminal - but no one else's login would get you back in again - only the one using the terminal when you log out. So this is the situation as at June 2013. I hope they rewrite the whole POS system not just try to fix it.