Brightpearl Software


 

Brightpearl is a platform to manage inventory, accounting, customers, suppliers and fulfillment across omnichannel retail organizations. The software offers real-time reporting on inventory, cash flow, profitability, channels, customers and more.

Brightpearl caters specifically to omnichannel retailers, with features designed for those businesses. It integrates with Magento, Shopify, BigCommerce, Amazon, eBay and others. Inventory is held centrally in Brightpearl, updating to channels in real time. Accounting and bookkeeping tasks such as order entry, invoicing and payments are automated.

Brightpearl is cloud-based, enabling users to log in remotely from any device with an Internet connection.

 

Brightpearl - Home
 
  • Brightpearl - Home
    Home
  • Brightpearl - Features - Orders
    Features - Orders
  • Brightpearl - Features - CRM
    Features - CRM
  • Brightpearl - Features - Multichannel BigCom
    Features - Multichannel BigCom
  • Brightpearl - Features- Inventory
    Features- Inventory
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

85 Reviews of Brightpearl

 
Software Advice Reviews (12)
More Reviews (73)

Showing 1-12 of 12

from Bake Group
Specialty: Food & Beverage
Number of employees: 2-10 employees Employees number: 2-10 employees

Dont use Bright Pearl In Australia

Ease-of-use

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Value for Money

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Bright Pearl Cannot handle accounts in Australia and does not correctly handle the GST rounding. Every order we have to manually adjust the GST amounts to balance to our correct order from our Ecom system. Its real sap on time. WE moved to MYOB as their GST reporting was not correct for the ATO and as such found that we were unable to submit correct reports.

This program may work for overseas clients, but it does not work in Australia. Its reporting for sales is strong and we will commend it on that. But it is a lot of money for just a reporting system and thats all it can do for us. Unfortunately they have taken a year to try and fix the rounding issue, but still yet we wait.

Pros

Sales and Product Reports

Cons

Does not round GST correctly in Australia and does not support ATO legislation in its accounting package. We no longer can use its accounting package. It is a very expensive reporting system which is all we can use it for.

Advice to Others

Make sure you do your homework and not rush into it, and I think this product is suitable for people who arent in Australia.

 
 

from Alisa.ua
Specialty: e-Commerce

Good product for small company

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Likes Best

The software is easy to use. Quick tech support and regular updates and improvments, clear help documentation and videos.

Likes Least

The only way you can do inventory take directly in Brightpearl - is to print a list of SKUs and chek them manually. If you have more than 300 SKUs it will be very difficult to do it this way.

Recommendations

The program is not suitable for companies with a large number of SKUs.

 
 

from Open 24 Seven
Specialty: Electronics & appliances

I'm a warehouse manager and I use Brightpearl for Stock Control

Ease-of-use

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N/A

Likes Best

Simple to use and there are many ways to implement different process for dispatch and stock control. This has helped both efficiency and accuracy. There are constant improvements being developed and the support is brilliant.

Likes Least

Some aspects are not as intuitive to used however there are many developments in the pipeline to improve. They also seek feedback and ideas to better this too!

Recommendations

Study the case studies as there are many successful companies currently using Brightpearl.

 
 

from Swift Datapro Software Limited
Specialty: 3rd Party Logistics (3PL)

Superb Accounting package

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Likes Best

Best user friendly system for accounting - clear and easy to use

Likes Least

there are no reversing journal facilities - but that is the only thng

Recommendations

Fabulous for retail especially online services - and it gets better all the time

 
 

from Open 24 Seven
Specialty: 3rd Party Logistics (3PL)

BrightPearl 2 years on

Ease-of-use

Functionality

Product Quality

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Likes Best

Multichannel!!!! BP's full Multichannel support is amazing, and it makes using eBay and Amazon super easy

Likes Least

CRM/Helpdesk, you still need manual integration with zendesk, shame its not all in BP.

Recommendations

Use BrightPearls Support. It's amazing, if you have a question then ask, don't wait or try and figure it out yourself. Use the knowledge base and ask questions!

 
 

from Encompassed Ltd.
Specialty: 3rd Party Logistics (3PL)

Brightpearl User Review

Ease-of-use

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N/A

Likes Best

Brightpearl are clearly very interested in developing their offering and consulting with their customers in order to make sure that the changes they are making are relevant to what their customers want.

Likes Least

There are lots of functions that I don't quite know how to use, however time spent exploring the package will make this easier to handle and get the most out of the software.

Recommendations

Spend some time to learn all of the functionality as there is a lot that this software can do when you look around it a bit more, also some of its functionality can be hidden from some users by super-users so it may be the case that Brightpearl has the options that you need but you don't have the access permissions to do it.

 
 

from Sushi Sushi
Specialty: 3rd Party Logistics (3PL)

As a new starter at our company I was a complete novice 3 weeks ago!

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Likes Best

As a complete novice 3 weeks ago the simplicity of the system has allowed me to confidently use BP in a very short time.

Likes Least

It would be interesting to have more marketing capabilities in the software such as analysis of customer journey, inventory analysis etc

Recommendations

Use the community and support facility and learn from good practice of others

 
 

from Newcastle Drum Centre
Specialty: 3rd Party Logistics (3PL)

The perfect software for a business

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The software takes everything off your mind, knowing most things you might need to know instantly is available for you to find out on your computer. It keeps track of everything business related from customer purchases to orders you have recently done.

Likes Least

Obviously with it doing so much, it is also quite complicated to keep on top of and make sure you don't confuse your co-workers by changing details.

Recommendations

Leave notes on everything you do which related activity, such as a customer calling or a change of order. Keeps everyone informed within the business and leaves no one confused/asking questions.

 
 

from Venettini
Specialty: e-Commerce

Bright Pearl should be the only multi sales-channel solution.

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Functionality

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Likes Best

The software is extremely easy to use and to learn. The connectivity between channels and other software such as Shipstation is very smooth.

Likes Least

I believe that the inventory management interface could be better and the bulk upload for item creation and qty update would be easier.

Recommendations

If you have several ecommerce channels, this is the softtware for you.

 
 

from Everything Fits 360 LLC
Specialty: 3rd Party Logistics (3PL)

Great for a small business, Not great for FBA

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Functionality

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Likes Best

They have a live tech department that can answer questions on the spot, by far their best feature.
The price is reasonable. Accounting features didn't work for us, but should for most.

Likes Least

Set up took 6 months and had to be done over. Handled by an outside vendor. Terrible.

Extremely time consuming to work with Inventory uploads and FBA transfers.

Recommendations

I wouldn't recommend for a company with over 1000 skus. It just isn't built for it.

 
 

from Rush Sports
Specialty: 3rd Party Logistics (3PL)

Brightpearl - saving time with integrated technology.

Ease-of-use

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Likes Best

Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.

Likes Least

For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.

Recommendations

Evaluating software is a time consuming process, it is by no means an easy task, and it requires a large amount of careful consideration. At the end of the day however one needs to ensure that he / she is not resisting change because they are simply apprehensive of the work involved in setting up and learning new systems. You need to commit fully and jump right in.

 
 

from Open24Seven
Specialty: 3rd Party Logistics (3PL)

Absolutely Brilliant

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

Very personal company and excellent product. Can offer feedback on ways to improve. Local company to the south west

Likes Least

Takes a while to learn, some small issues. Have to save very often so work doesn't get lost

Recommendations

If you need a system to help with sales process and accounting you cannot get much better than this in my opinion

 
 
 
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