CAKE Point of Sale Software


 

CAKE is a point of sale system designed exclusively to meet the unique needs of the restaurant industry; it offers features such as multiple payment acceptance, online ordering, gift cards, and tableside ordering. Menu prices can be adjusted on the fly, even remotely.

The reporting module allows owners and managers to drill into sales reports to find sales by week, day, or hour. Payroll reporting helps users calculate wages and overtime, and sales can even be compared to labor costs every hour. Peak hours tracking and customer tracking are also available on-demand in real time.

The system integrates with third party systems such as PayPal, Xero, Orca, 7Shifts, Quickbooks, and Avero. It is web-based, but an offline mode means users can accept payments even if their Internet connection happens to be down. CAKE offers 24/7 telephone support. 

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

52 Reviews of CAKE Point of Sale

 

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Software Advice Reviews (3)
More Reviews (49)

Showing 1-3 of 3

Jill from Jay and Jay, LLC
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Review of CAKE POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Company has been very supportive

Pros

Good customer service, clear layout screens, set up and training very productive, good back office reports

Cons

employees may clock out with open tickets, voids and deletions seem to be repetitive, would like better hourly sales reports

 
 

Ian from Fabrocinis
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Cake review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like its look. Very clean. Easy to program and make on the fly changes to. You can even make changes using your cell phone which is cool.

Cons

Kinda slow when typing in certain commands on the keyboard. Would like it to be updated more frequently.

 
 

Michelle from Fairmount Cafe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Life is so much easier with Cake.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customers are very impressed by the system.

Pros

The way it speeds up orders which means more customers in a lot shorter period of time. While I'm cashing the customer out the kitchen already has their ticket.

Cons

Love the system. I honestly do not have anything negative about it. There are no cons. When calling for customer support, my call is answered right away. They are quick to explain any questions I have.

 
 
 
Showing 1-20 of 49

Stephen from Johnny Ringo's Bar, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

CAKE POS gets better all the time. They are always trying to make things better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better tracking of drinks and food.

Pros

We used to run everything out of a couple of regular registers. Now everything is tied together. No more guest checks running back and forth to the kitchen. It was a challenge at first, but the you get used to the system the better it is. We like the simplified reports. It's a lot easier to track sales within categories so we have a good idea of what's selling and what's not. Restaurants are always trying to get something that'll sell a little better. This makes it easier to figure out what you made at the end of the day, which helps us run the business better.

Cons

I wish they had way to set up an automatic happy hour for the bar. It would be nice if it could be programed for say from 2-6 fifty cents of on all alcoholic drinks.

Source: Capterra
 

Emily from Gold Dust/Pizza Plus
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Very easy and reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to use and train on and very reliable. It has made taking orders more time efficient and less room for error.

Cons

Hiccups in the software and the signing screen that happen quite often and we have to restart the computer for the signing screen will work properly

Source: Capterra
 

Rodney from Chheng's Eatery (Easy Egg Cafe)
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Super easy to use, with lots of reports!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

reporting

Pros

The ease of use of the product is by far the best I have used to date. I also love that i get to talk to a real person every time i call in.

Cons

Everything is great no Cons, the only Con I would have it that i didn't find this product sooner. LOVE IT

Source: Capterra
 

Tanya from Curio City Kitchen & Something Classic
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

It is wonderful to call for help and actually get a hold of someone live right away.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online Ordering/ Data and Per Cap Customer Count Daily/ Daily Menu Items Reports

Pros

The Reports and choices - The data it captures, The customers choice on receipts. Training new employees on this is so easy. The function of the buttons, Menu Selections, The ease of adding new employees, new items. The online ordering which we will be starting soon.

Source: Capterra
 

Austin from Central Valley Medical Center
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

BEST Point of Sale System Out There!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our old system was constantly down. Their servers were in Vegas so if anything happened there or here we couldn¿t use it. There is no comparison with the pure ease of using CAKE. We love the detailed reports we can customize to see anything and everything I¿d like to see, and they're quick and easy to run every night. It definitely saves us time, and it saves the team time in putting in orders and info. Another issue we had before was the old system constantly losing tickets during the process, and we haven't lost a single one since we switched. We also like that it looks presentable and not like a clunky computer.

Cons

Occasional issues with the time it takes to run a gift card. Not currently able to accept Chip cards and the online order system is a little dated.

Source: Capterra
 

Morgan from Northwest Pizza & Pasta Co.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

not only easy to work with but set my mind at ease in regard to the product and services.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Efficiency, productivity, increased bottom line, scalability for future expansion of my location. As I grow, the system will grow with me.

Pros

The initial ease of use has been perfect. As we as a team learn and understand more about its' functionality, we become happier everyday. With CAKE, the amount of time we are saving with transition of orders from FOH to BOH is astounding.

As the owner, I'm can easily make changes and explain to staff what CAKE is doing and how to get them to improve. The backend of the program is very robust and I can't wait to be able to do analysis when more data points are available.

Source: Capterra
 

Joseph from Cafe at the Gardens
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Very happy overall with the Cake System.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

decreased ticket times, no more pocketed tickets, better overall customer satisfaction.

Pros

Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Cons

Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens.
Certain features such as an on the fly print button from the table layout screen would decrease our table times.
The Split screen is very counter-productive compared to other systems.

Source: Capterra
 

Lori from 903 Mills Market
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Overall, my experience with CAKE has been a great one

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Cut down on time for closing procedures. Immediately goes live with new product or pricing.

Pros

The product is a Huge timesaver for myself and for my staff. We were with Abacus prior to this and it was a nightmare. With Cake everything is right at your finger tips. It has taken so much time off of our daily reporting and closing procedures. Also, Unlike the prior company we were using. There is no longer a wait period for entering new items into the system or updating pricing. So convient!!! We have been using the system now for over 2 years and have been completely happy with the system and the customer service as well.

Cons

There is not much that I dislike about this product. There have been small issues that were immediately taken care of and resolved as quickly as possible. It is a start up company. so there are always going to be some growing pains.

Source: Capterra
 

Kaitlyn from 210

June 2017

June 2017

This has been an amazing system for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the easy access to reports, that is why we switched in the first place and CAKE has made this process very easy.

Source: Capterra
 

Jose from Wako Taco
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We needed a POS system that also helped us with the whole restaurant operation. As an owner, it help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We needed a POS system that also helped us with the whole restaurant operation. As an owner, it helped me a lot in tracking food costs and scheduling employees. I can print graphs and see when we're busier and what resources we need more. It has helped us a lot with allocating resources better and making everything faster. Customers really like the modern look of the POS and using it which has been an unexpected bonus. Another thing we like is that it seems to be very intuitive, it's really easy to figure it out. The rates are good and the customer service is easy to reach and quick to give us solutions to the very few problems we have had.

Pros

Value, Exelent Customer Service, Modern looking. We never had a problem with the system, and any time we had a question customer service was readelly available.

Source: Capterra
 

Danny from Sodo sushi bar and grill
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The layout is very easy to use and changing the menu saves lots of time, functions can improve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The layout of the menus and ordering is the best quality about this product , payroll is also very easy to set up and use . the latest update to make login faster was definitely an improvement. Customer service is also a lot better then when we first started

Cons

separating checks and having to put the discount amount and reason is very time consuming . when we separate checks , you cant see which check is who if there is a big split check

Source: Capterra
 

Jared from Crooked Can Brewing Company, LLC

June 2017

June 2017

In the past two years the Cake system has been a great POS option for Crooked Can Brewing Company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits of good reporting for sales information as well as employee payroll requirements. Also easy to implement and review product pricing.

Pros

Easy to use and cost effective. I like the flexibility that I can pull up data on my home computer. I can get detailed sales reports by item. I really enjoy the fact that the employees can clock in and clock out on the pos system and it tracks their hours which makes payroll easy. I also like that the employees can enter their tips also making the payroll process work well.

Cons

Would like to get historical reports in sequence and not have to break up. there is currently a past 90 days limit.

Source: Capterra
 

Ashlie from A Street Soup Market
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

CAKE has been my favorite system that I¿ve ever used and I love it the most.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CAKE is by far the easiest POS system I've used personally and I've worked with many.

Pros

I love the basic layout that makes it so simple to find different categories. It¿s very easy to learn, I picked it up in a day and haven't had any other issues with it. I like how easy it is to update in 5 minutes every morning, especially with our restaurant having changing specials every day. Closing out our cash every day is really easy, as well as changing employees time and taking different payments. This system just makes sense and each ticket has a way easier process, with 1 or 2 steps instead of 4 or 5

Cons

The only issue I have ever had was with our buttons on the screen being a little touchy but that has cleared up perfectly with a reset and a CAKE update.

Source: Capterra
 

Chris from Black & Brew

May 2017

May 2017

Drastically improved our order efficiency. Responsive Customer Service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially.

Cons

You have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time.

Source: Capterra
 

Charity from Longhorn Saloon and Grill

May 2017

May 2017

Compared to our previous POS system this is 100% more user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of adding and changing menu items is amazing!! I love all the reports that are available to see how your business is performing!

Cons

I have no cons of the software. I am looking forward to the minor improvements that are coming up with this next update.

Source: Capterra
 

maria from Angelinas AT TWS
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

when you send anything to the kitchen, the cooks can read it.

Pros

You have customer service when ever you need help, if something breaks down , they replace it asap .

Source: Capterra
 

Matt from Woodstock Brewhouse
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to set-up, durable hardware, good support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to manage web interface (don't have to be at the POS) to set-up/change items
Durable hardware, no issues with 2 years of use
Tech/Customer support is quick and friendly

Cons

Can't hold a credit card by swiping it and returning it to a customer(keep a tab open)
Reports can only be performed in 3 month/90 day increments

Source: Capterra
 

BJ from Kimmimmee Elks Lodge #1873
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Just awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

All daily receipts are recorded through this software. There is no question in regard to the daily sales. It's also used for the employees to clock in & clock out, I use the reports from it all the time.

Pros

Friendly user software. It's not complicated at all. The touch technology is the best! It's easy to set up, easy to learn. CAKE University is always there to help you as well as the support team.

Source: Capterra
 

Jade from Great Smoky Mountains Winery

May 2017

May 2017

User friendly, great customer service!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is very user friendly. The whole setup process is very straight forward. Adding or deleting items is easy. Actually, the best selling points of this system is there are no selling points. The ease of use and customer service speak for themselves!!

Source: Capterra
 

Caryn from Quincy Street, Ltd.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Efficiency on so many levels....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

loss prevention, reporting

Pros

We have seen an increase in profits, customer service and the reporting ability has helped to make our business better. Both in the front and back of the house. We had been operating on old-fashioned handwritten tickets, implementing this system has benefited us in so many ways. I love the ability to be able to log on from home and see the sales at any given time. In addition, I have been so pleased with the quality of personal customer service I have received from the lead sales manager. He has helped with the initial start up, set up and functionality of the system has provided attention to detail and any hiccups that have ever arisen he has all problems solved quickly and efficiently. I, as well as the staff, find the system pretty intuitive. We have decided to implement online ordering now, and I hope to see an increase in sales. Overall, I am pleased with Cake.

Cons

I am not thrilled with the credit card processing company that we must use, I would prefer to someone else.

Source: Capterra
 
 
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