iVend Retail Management Suite from CitiXsys is an integrated set of complementary applications. The suite encompasses applications for POS, mobile POS, customer loyalty management, e-commerce, digital passes and retail analytics. Depending on the business needs and operational challenges of a retailer, there exists a flexibility to either implement a single application from the suite or the entire suite of applications.
iVend gives retailers a 360 degree view of their daily operations. iVend is backed by certified fail safe integration with SAP. Available as a Mobile POS and Terminal POS, which means that even if the Internet connection is severed between the store and the head office, retailers can continue to do business.
On the front end, iVend provides gift card features, a loyalty module and integration with gateways and payment processors. At the back, a hearty head office engine, so retailers can scan everything from accounting to inventory management to point-of-sale at a glance, all with the security blanket provided by SAP or any other enterprise resource planning (ERP) system.
John from Retail-it Consultants Ltd
Specialty: Apparel & fashion
Portfolio size: 2 to 5 users
One of the few cloud & mobile epos systems out there that let a business run their way of operating, rather then having to go through major business process re-engeneering for the software to work.
The TRC team from Dublin give tremendous pre and post sales service.
I was going to say web integration, but that has now been addressed with either available API's or the new e-comm platform that for me as as good if not better then Magento that we used before.
Maybe slightly "sexier" loyalty, but that is just a nice to have.
Look at your business needs, not just todays but where you are heading. We looked at a 2020 vision strategy, and whoever we selected had to be able to tick all those boxes. iVend Retail Did!
Kathy from Compass Group
Portfolio size: 101 or more users
It's somewhat user friendly, is web-based, and I can access from outside of the office.
I do not have ability to search all fields. The reporting ability is poor. The system does not let you know if a setup is missing information.
Figure out what features are important for your business, and make sure the product has the capability to provide them.
Julie from expressive designs
Specialty: Apparel & fashion
Portfolio size: Single user
Not too thrilled with it. Overpriced. Not enough customer service.
Customer service sucks. Overpriced. Hard to manage.
Look elsewhere. This is not for anyone. Good luck.
Justin from PBOT
Portfolio size: 2 to 5 users
It is very reliable. It is very intuitive to use and easy to train employees on its use.
As with any vendor/product, we wish the cost was a little less. It is more expensive than some alternatives, but it's the most reliable.
Make sure the interface works with what you are selling.
Ivan from Republic
Date: September 2013
We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution.
I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating.
I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems.
As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.
Mary from San Jose Sharks
Date: October 2012
We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank.
iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb.
It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers.
We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.