iVend Retail is an end-to-end omnichannel retail management solution that covers everything from point-of-sale (POS) to back office to head office operations. Setup can range from a single outlet to a multi-geography store environment, with complete integration of day-to-day and sales growth operations.
iVend Retail is comprised of iVend Mobile POS, an integrated customer loyalty portal, e-commerce/m-commerce, retail analytics and digital passes to ensure a seamless customer experience across all channels.
Other features include integrated merchandise management with sales reporting and other related functionality, synchronized supply-demand planning to reduce excess merchandise while avoiding stock-outs and short supply, the ability to identify dynamic consumer buying patterns and determine the right pricing and promotions to help maximize profitability.
SUSANA from TOYO FOODS
Specialty: Convenience store
Employees number: 201-500 employees
iVend is an excellent tool for retailers. We implemented iVend POS alongside SAP B1 in our growing chain of 20+ retail food stores. iVend has simplified our processes for managing Sales. iVend has also helped us to create a wonderful shopping experience for customers in our stores.
1 – We encountered a few bugs in the software and it took some time for them to finally be resolved.
2 – More visibility on the product roadmap from CitiXsys would be advisable.
If your strategy is to grow your retail business and increase your operations consistently, iVend is your best bet for retail management software. We are happy to have the right technology solutions in place to support our growth.
Khin May from Vanguard Business Solutions & Consulting
Specialty: Auto & parts dealer
The software is lightweight and easy to use. The vendor is trusted and reliable vendor and the rate of customer caring is superb.
The product have some limitations and hindrances when it was using along with SAP other than the standalone. All the supports are good, very helpful and responsive apart from slightly lack of communication during hand over stage of the particular subject from one team to one team.
Generally, the overall experience of using this software is quite good. However, it would be more perfect if you make the research of the software features and how this software will and can help for which extent for your business that will help to clearly align with your business requirements.
Willy from SOLTIUS INDONESIA
Specialty: Other specialty retailer
1. This software is easy to use. The POS screen is uncluttered, clean and designed for touch screen operation as well as using keyboard and mouse.
2. Has a lot of ready to use reports such as sales report, till report, inventory report, collection report.
3. You can develop custom reports using built-in report designer or Crystal Report.
4. Has a lot of useful dashboard such as sales dashboard, loyalty dashboard, merchandise dashboard.
5. Has dashboard designer.
6. Support is very responsive.
7. Relatively inexpensive.
8. The product family is quite complete. Loyalty scheme, digital loyalty card (plus digital voucher and gift card), mobile POS, and e-commerce.
9. Support for OPOS devices. Therefor supports a lot of devices.
1. Add-on development is still difficult.
2. New version sometimes buggy. And the 'bugs' are usually silly.
3. They increase the license price (Did I mention that before, it is relatively inexpensive?)
Go to the knowledge.citixsys.com. They have extensive documentation and helpful forum there. Download the Community Version. Give it a try.
John from Retail-it Consultants Ltd
Specialty: Apparel & fashion
One of the few cloud & mobile epos systems out there that let a business run their way of operating, rather then having to go through major business process re-engeneering for the software to work.
The TRC team from Dublin give tremendous pre and post sales service.
I was going to say web integration, but that has now been addressed with either available API's or the new e-comm platform that for me as as good if not better then Magento that we used before.
Maybe slightly "sexier" loyalty, but that is just a nice to have.
Look at your business needs, not just todays but where you are heading. We looked at a 2020 vision strategy, and whoever we selected had to be able to tick all those boxes. iVend Retail Did!
Ivan from Republic
Date: September 2013
We are a 119 store apparel and footwear retailer. We are using iVend Retail POS software and loyalty system for last 5-6 years. We started using this application when we were 25 stores and grew with it as our primary retail solution.
I was the IT manager at the time we implemented iVend Retail. The primary reason for the change was better functionality compared to other systems we were evaluating.
I have seen this product change its complete look in last 5 years. It was always a feature rich POS software, but they kept adding functionalities and modules in every release. The entire suite is module based. We started only with the POS system for first 2 years in 25 stores, 70 odd POS. Then we implemented iVend Loyalty. It was a painless implementation. Then we upgraded our financial system from Sage to SAP. iVend has certified SAP connectors so it was easy for us to select our financial system. As we kept growing our number of stores, adding iVend in new stores was a one click job from the head office. We recently upgraded to their latest version iVend 6.0. This gave us the new Mobile POS module. We are now reducing cash counters to increase shop floor size, while adding iVend Mobile POS to be used by sales associates. We will be implementing iVend Passes this fall to add digital coupons, gift cards, and loyalty cards. We have a mix of iPhone POS and iPad POS. Adding a new store/POS is very easy. The system is very advanced and well suited for fast growing retailers who need deep functionalities and integrated systems.
As we grow, we keep adding advanced modules to suit our business. The integration between stores, head-office, and financial system is flawless. Whenever we have issues on integration failure, their support kicks in. We are very pleased with the level of customer service. Their knowledge portal has hundreds of training videos, how-to guides, etc. This helps new sales associates to get trained quickly.
Mary from San Jose Sharks
Date: October 2012
We, the San Jose Sharks are a professional ice hockey team based in San Jose, California, United States. We are members of the Pacific Division of the Western Conference of the National Hockey League (NHL). We play our home games at the HP Pavilion at San Jose, known locally as the Shark Tank.
iVend Retail was implemented across 22 stores in Sharks San Jose stadium in 2008. Our staff quickly learned to use the software. Implementation time was quick. Anyone who visits the stadium on a game night can see how fast the POS system works. Thousands of sales within a short break was possible only with iVend's robust architecture. Whenever we need them to increase stores/ POS etc, they respond very quickly. Support is superb.
It will be nice to have the POS and store management available in an iPad or iPhone. We are waiting on this feature. I read on their roadmap magazine that this will be available by December 2012. This will help us increase point of sale without affecting real estate. Sales staff can carry these devices and assist customers.
We are running SAP Business One as a backend ERP while iVend Retail serves as our retail management front. Entire inventory management, promotions, loyalty, gift cards etc are managed by iVend. I know they have an integrated retail business Intelligence and ecommerce module. We have not activated them as yet. Overall, we are very pleased with the entire experience.