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Overall customer rating: Customer rating:

 (64)

 (184)

Recommended by: Recommended by:

45% of users

93% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Product setup was a breeze. Adding new products to inventory is simple. My staff needed minimal training. They're all thrilled with this new POS.”

- Kathy Notaro/LEH Soap Co

“ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales and cash out customers using one app.”

- Jennifer Haidet, DUCS Drive Up Convenience Store

Most negative review: Most negative review:

“I think that there are not enough features and options available. For example we would like to add the cost of each product but we can’t.”

- Fouzi Ould Bouamama, La Fromagerie Cheese Shop

“Its interface isn't user friendly, the customer support sounds bothered when you call for help and the back end is so cumbersome.”

- Jason Jean/Cobble Creek Group, LLC

Pricing:

How it's priced: How it's priced:

Clover is a cloud-based solution. You pay a monthly subscription fee, as well as a percentage of each transaction amount.

ShopKeep is a cloud-based solution. You pay a monthly subscription fee.

Contract term: Contract term:

Clover POS requires a monthly contract for cloud-based deployment.

ShopKeep requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Upfront costs include hardware purchases (payment terminal equipment, scanner etc.)

Upfront costs include hardware purchases.

Recurring costs: Recurring costs:

Fees apply per transaction and for integrations with any paid apps listed in Clover’s marketplace.

None, beyond regular transaction fees.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Merchandise planning: Merchandise planning:

Ease of Use:

Overall customer rating: Customer rating:

 (64)

 (184)

Most positive review: Most positive review:

“Very self explanatory. User friendly. Intuitive. Employees [are] able to access functions without being clocked in.”

- Katarina Frtusova/Norwood restaurant

“The intuitive design and commands make it really easy to use.”

- Jim Peterson, Peterson’s Pantry & Housewares

Most negative review: Most negative review:

“Inventory, order building and inputting purchase orders [are] a pain in the neck. [It’s] as if whoever coded this has never been in small retail.”

- Keith Pinto/Fine Wine & liquor

“Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out.”

- Lauren Jensen, Hollygrove Market

Support:

Overall customer rating: Customer rating:

 (64)

 (184)

Most positive review: Most positive review:

“I love Clover! The POS is very user friendly and the support is always very easy to get a hold of and helpful!”

- Shani Kafka, Wind Over Water

“Support is a strength for ShopKeep. I’ve had consistently helpful techs and virtually 100 percent resolution.”

- Chris McKellar, Love’s Ice Cream

Most negative review: Most negative review:

“You call them for help, and they never return your call or email.”

- Matt Franko, Franko Associates, LLC

“Wait times can be extended at certain times. Attempts are made to communicate online when network or other issues occur, but often the link/webpage is somewhat buried and not readily visible on the homepage.”

- Tiffany Bateman, Dr Fixit LLC

Phone support: Phone support:

Phone support for software and hardware is included in subscription fee. Additional fees may apply for phone support regarding payments and merchant account issues.

24/7, toll-free support included in subscription fee.

Online case submission: Online case submission:

Limited online case submission included in subscription fee.

Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting started” online catalogue available online for users.

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.