Data Age has provided point of sale solutions for pawn shops, and other speciality retailers since 1988. These POS systems are industry-leading software applications that offer optical identification scanning, barcode/UPC scanning, biometric validation, and law enforcement reporting.
Pawn shops that are looking to automate their systems and upgrade from out-of-date point of sale software should look at PawnMaster from Data Age. This system supports pawn retailers of all sizes and is the most widely-used solutions in the undustry. Store owners can implement just the Point of Sale functionality or purchase a suite of applications that include inventory management and customer management as well.
What we really like about PawnMaster is the fact that is was developed specifically for pawn shops and includes features to address challengers specific to those retailers. PawnMaster helps eliminate the customer fraud common in pawn shops by offering robust serial number tracking, identity verification and detailed verification checklists for high-end items like watches.
It also includes fingerprint technology to check customer identity as well as prevent employee fraud and barcoding to speed up and streamline inventory management. Data Age also offers digital surveillance systems as an optional add-on.
PawnMaster implementation includes online certification that can be done at the customer’s own pace to ensure users can use all of the systems features. It can be scaled to meet the needs of both single stores and franchises with a hundred locations and is also available in Spanish.
James from Pawn Depot
Specialty: Pawn shop
Employees number: 2-10 employees
I have using pawn master sobe the early 90s, the customer support is top notch and it's easy to learn/teach. It provides excellent inventory control as well as keeping track of pawns. Adjustable rate tables and access to forms. The reports allow you a comprehensive view of what's working and what's not. I can't imagine using anything else.
Ease of use and gentle learning curve
The only cons would be nitpicking and are easily worked around (cost may be a factor for small shops)
Jeff from Lone Star Pawn
Specialty: Pawn shop
The Software is fine. it works fine. You can probably find better Pawn Software on the market and you can probably find worse. The customer service is very bad.
I have used PawnMaster for 8 years and the tech support is absolutely horrible as is there customer service and it has consistently stayed that way. Last Problem....We have called 4 times trying to get an update over the last month, they never called back. Finally talked to someone 3 days ago about the update. Told him I was paying once my credit card cycled and he said okay. No worries. Call tech support and they will give you the update. We call. They don't return the call. Today we try again. They tell me I have until a certain day to pay the bill, Oct 5th. Today is Sept 28th and they won't give updates until I pay the bill. The bill was not late. This is the first I have been told of that, by anyone at data age. Very Frustrating. This is not the only time we have had trouble with their customer service. The product is okay, I am sure there is better software on the market and probably worse software as well. What makes me not recommend the company is the customer service.
There are a lot of companies out there who value business. Money is too hard to come by in this day and age. Choose a company that will appreciate your business. Choose a company that will appreciate you as a customer. If you sign up with data age/pawnmaster you will be stuck with them, like I am. You will have to deal with below average customer service and people that don't value you as customer.
Matthew from Cashbox Jewelry & Pawn
Specialty: Pawn shop
The Reports are very useful and necessary for maintenance and monitoring store performance. There are options included in this software that are so much more advanced than TOPS and other software I have used in the past. Integration with text messaging and eBay posting is very useful! Whenever I need help or have an issue, the tech support remotes into our terminals and helps out.
Every once in a great while, there was a glitch where an item was rung up twice or something similar. After a call to Data Age, they were able to resolve it very quickly over the phone, though.
Use the recommended hardware, scanner, and fingerprint reader. It makes setup a lot easier!
Michael from Hidden Treasure
The product seemed convenient and easy to use at the time of purchase. However, after years of use, it has been less so.
The price point is 3 to 6 times higher than anything else on the market, and they do not return our phone calls.
Find another provider; they are horrible at service. There is no training provided, and they cost 3x more than anyone else.