ECi Advantage is used by lumber, hardware and building materials dealers to provide strong customer service and optimize operations. The software consists of tools for managing accounts receivable and payable, collections, inventory management, payroll, point of sale, purchasing and more. Offering real-time visibility into transactions and a user-friendly and fully graphical interface, ECi Advantage supports both single store and multi-location lumber and hardware dealers. The software also comes standard with multi-currency and language capabilities, making it an ideal solution for global organizations.
Managers that need a holistic, bird's eye view of what's happening with their operations will appreciate ECi's integrated business intelligence platform. This robust tool mines your data to provide actionable insights on an intuitive business dashboard. The advanced analytics and reporting tools allow users to create charts, make notes, and design custom reports that are exportable to CSV, PDF and HTML.
Some of our favorite features include automatic reminders within the POS to aid employees in cross-selling and up-selling related ticket items, as well as the ability to track special items (like damaged or discounted products). It's also quite simple to modify A/R invoices, automatically allocate expenses and establish security measures and configuration by job title/role.
In addition to offering a great product, ECi guarantees timely, 24/7 customer support at no additional cost. The product itself comes equipped with in-system support and searchable help desk. Multiple training options are also available, including on-site training, webinars and videos.
Jeff from Coastal Commercial Window & Door
Specialty: Building & garden materials
Employees number: 11-50 employees
Purchased this software in 2014. Tried for 18 months to implement for over 16 months. We are a specialty supplier, not a hardware or lumber yard, but the Spruce sales person promised they have a robust special order system that would work great for us. Went through demos, each time we asked for a specific task, the response was "we dont have that module loaded, but we do have that feature". Purchased server upgrades they required, never had a working P.O.S
The task of setting up Spruce requires full time I.T. & Accounting persons to focus on mapping, and setup, then we find out it does not do all the accounting features that even Quick Books will do. Will not track payroll expenses by department or individual, only as a single line item, and this has to be done as a GL entry. We tried for nearly 2 years to get ECI to honor what Spruce promised, to no avail. I would not buy this product, its a lot of smoke and mirrors and broken promises. Might work if you a lumber yard, but be prepared to speed the software price to implement the package, and they leave it all on you to do it. Over priced, over rated digital Junque.
Never had full use of the program to run our business.
Nothing is as they present it to be. Expect to spend hours and hours of time, and a lot of capital to get it running.