Spruce software is based in Microsoft Windows and designed around a document management solution. Spruce provides information from point of sale to the integrated general ledger. With drill-down capability throughout the solution, users can connect outside data and web links directly to transactions, customers, jobs or vendors.
Spruce offers integrated business intelligence through tailored analytic views, including alerts and drill-down ability. Reports can be exported to Microsoft Excel or PDF and users can access Spruce from any workstation or tablet with internet access.
Spruce AnyWare provides mobile access. Internal staff can obtain proof-of-delivery signatures and photos, submit remote orders, receive inventory, perform credit overrides, conduct physical inventory and more.
Spruce ProLink enables Spruce system owners to provide their customers mobile access to view account information, make payments, view account records, shop items with their assigned pricing, place orders or request quotes.
Jeff from Coastal Commercial Window & Door
Specialty: Building & garden materials
Employees number: 11-50 employees
Purchased this software in 2014. Tried for 18 months to implement for over 16 months. We are a specialty supplier, not a hardware or lumber yard, but the Spruce sales person promised they have a robust special order system that would work great for us. Went through demos, each time we asked for a specific task, the response was "we dont have that module loaded, but we do have that feature". Purchased server upgrades they required, never had a working P.O.S
The task of setting up Spruce requires full time I.T. & Accounting persons to focus on mapping, and setup, then we find out it does not do all the accounting features that even Quick Books will do. Will not track payroll expenses by department or individual, only as a single line item, and this has to be done as a GL entry. We tried for nearly 2 years to get ECI to honor what Spruce promised, to no avail. I would not buy this product, its a lot of smoke and mirrors and broken promises. Might work if you a lumber yard, but be prepared to speed the software price to implement the package, and they leave it all on you to do it. Over priced, over rated digital Junque.
Never had full use of the program to run our business.
Nothing is as they present it to be. Expect to spend hours and hours of time, and a lot of capital to get it running.