Gotmerchant.com Software


 

Gotmerchant.com has a great deal for restaurants and bars that are interested in using their credit card processing services - they're actually offering a Point of Sale system for free. Gotmerchant.com gives the merchant everything they need, from the software itself to hardware, installation, support, training and of course, credit card processing. The retailer simply pays a low monthly fee per station that covers all technical support and a lifetime warranty.

This solution is a great option for retailers that are looking for a full-featured, integrated Point of Sale solution but are hesitant to invest five figures up-front for each terminal. Whether you use one, two or ten of Gotmerchant.com's stations, all you pay is that low monthly fee. It's suited to bars and restaurants of all types, from counter service to fine dining. The only requirement for each of these retailers is a high speed Internet connection.

Gotmerchant.com offers a truly complete system. In addition to a touchscreen monitor, it also includes a micro-computer, a receipt printer, cash drawer and optional kitchen printer and kitchen monitors. It also offers the software itself, on-site installation and programming and even customized gift cards that can be sold to customers. 

To receive all of these goods and services, the restaurant simply has to utilize Gotmerchant.com's credit card processing services. Their fast, powerful processing capabilities are available at prices that are very competitive in the industry; they even offer to match (or beat) a retailer's current processing rates.

If you're a bar or restaurant already looking into credit card processing, why not review this solution? It offers comprehensive POS functions at a fraction of the cost. 

 

Gotmerchant.com
 
Supported Operating System(s):
Windows 8

13 Reviews of Gotmerchant.com

 

from Knox Family LLLP
Specialty: Restaurant
Size of portfolio: Single user Portfolio size: Single user

Working with Gotmerchant was very good

Ease-of-use

The connection between my POS and Sage payments makes it easy.

Functionality

We needed a credit card company to broker the cc charges from our patrons.

Product Quality

It has worked fine except for one issue in the beginning where we were overcharged.

Customer Support

The Gotmerchant representative was very helpful in trying to help me reach a solution to my problem.

Likes Best

They did the credit card vendor search for me and offered me two solutions.

Likes Least

It was a little confusing when I encountered an issue going between the CC vendor and Gotmerchant.com.

Recommendations

Get a clear path as to how to resolve problems between Gotmerchant and Sage Payments.

 

review detail from Wilma & Frieda, Inc.
Specialty: Restaurant
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great service

Ease-of-use

Tailor-made for the hospitality industry. So easy to use.

Functionality

I would like to have easier daily reporting; however, the system is relatively intuitive.

Product Quality

Good software. It's intuitive for most employees and streamlined in design.

Customer Support

Always responsive and helpful. Follow-up is taken after any service.

Likes Best

Very responsive, and the system is tailored to my business.

Likes Least

I guess if I could have anything better, it would be to have a rep living in our neighborhood. Otherwise, all is fine.

Recommendations

It is tailored for the hospitality industry. They make it easy to get support and are very helpful. In addition, they have very good follow-up to insure that you are satisfied.

 

from 3 Foods Cafe
Specialty: Restaurant
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Very Pleased

Ease-of-use

The interface is simple. It was very easy for me to program and has been easily adopted by our staff.

Functionality

The system has improved communication between servers and kitchen and has improved our cc processing and shift reconciliation process.

Product Quality

It has worked as presented in the documentation consistently for the last two weeks.

Customer Support

Always answer quickly and take the time to make sure my issue is resolved. (Have only called twice.)

Likes Best

I like the ease of use and integration with other systems.

Likes Least

Lack of backend access to system - I should be able to control data by editing db lists/objects, not just through the UI.

Recommendations

Ease of use is key - training employees is expensive and inconvenient.

 

from Bella's Pizza

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I really like the Gotmerchant.com POS so far. I have had it for a week or so. I would like to very much to brag on your staff right now. I've spoken to tech support several times this week and they have all been very helpful and polite. Thank you very much to my salesman, who sold me on the system.

I would like to very much commend Steve Merchant in particular. He has helped me a lot during my training sessions, not only by answering my questions and going forward with programing the changes that I needed to happen, but having an extensive knowledge of the functionality of the system to the point of suggesting things that I had not considered. He is a top notch guy who really knows his stuff. His actions have streamlined the user experience, vicariously boosted moral in the restaurant, making me look so smart while telling the owner how easy it is to use the POS and all of the things we have been able to accomplish. Thanks to everyone!

 

from Flamingos Upscale Resale Store

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Overall, we like the POS system but most of all, we are very happy with the Tech/Customer Support, especially from Curtis. The POS system has made it easier to track sales in detail. Since we moved to a more strategic place and a very user friendly POS system, our sales have been wonderful. Thank you for making a product that works for and with us.

 

from Moxie Cupcake

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Very happy with the product and service!

 

from Taco Zone

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I'm very happy with the system. It's simple, easy to use and program.

 

from Aces Smoke Shop

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

When starting my business, I was trying to make life as easy for myself as possible. As I researched the mountain of different companies I could have gone with, Gotmerchant.com consistently came up as a top contender, and I now know why. The service and support has been excellent from the beginning. My point of sale system is modern and works just how I need to it work. Whenever I have a problem I get prompt service and technical support to resolve it.

 

from Extra Virgin Oil Store

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

As a small business owner, Gotmerchant.com POS has provided us with a tremendous amount of flexibility and room for expansion without having to worry or stress about the growth of our business and the impact that it would have on our customers during the retail checkout process.

The system works great, there's been a few hiccups, but the response to resolve those issues has been stellar. I highly recommend this system to any small business owner looking for streamlined reporting and tracking that you can only dream about in terms of daily receipts, taxes, finances, and product inventory. Fantastic stuff.

 

from Side Street Pizzeria

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

This system has proved itself over and over again. It is extremely user friendly and none of our staff have a problem learning it quickly. Being able to track our sales immediately is a big plus for us when we are determining what to keep, delete or add to our menu. Daily closeout is easy and quick. We are extremely happy with the system.

 

from Buckingham Jewelers

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I have had a couple of problems with the machinery Gotmerchant.com sent. They have all been relatively minor issues. I will say that the customer support system is one of the best I have encountered. Their people are prompt and knowledgeable. They don't waste my time, and cut right to the heart of the problem, even if they can't always correct it. The support team and pricing system, are without a doubt Gotmerchant.com's strongest assets.

 

from Opa Mezze Grill

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

So far we are very happy with the system. Since we are new to the system, it took some time getting used to it. Overall, it is a very good system. However, I'm not sure if the credit card rates are the best when compared to other companies. I also like that we can order paper rolls and only pay for shipping costs. That is an added bonus.

 

from Caledonia Scottish Pub

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

The system has been fantastic since the moment it was installed, and all without the huge outlay needed with all the other POS systems. Our sales have definitely increased and I love being able to track and reward my regular customers with the customer database.

 
 
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